Well, I honestly didn't read the reviews until I was just going to leave my review right now…read more I was greeted fairly quickly and when I mentioned I had specific fabric needs they got me a specialist. Zaina was extremely helpful. She asked questions about firmness, configuration, fabric etc and we narrowed down the couch fairly fast. If I would have gone in by myself without help I would have been overwhelmed. Zaina made it seamless. She also reconfirmed my choices throughout the ordering process just to make sure everything was correct. Also I had multiple sales people come by and compliment me on various things. I don't know if that's something management asks the employees to do, but their compliments sounded sincere and every person I interacted with was super friendly. So this review is purely based on my initial experience. I'm hopeful that the rest of my experience turns out great and then I'll add an update to my review.

### 1-Star Review -- Extremely Frustrating Customer Service Experience…read more I have been trying to contact Living Spaces customer service for **over a week regarding a defective sofa I purchased**, and the entire experience has been unbelievably frustrating. First, the quality of the sofa itself has been terrible. I purchased it only about **six months ago, and it is already falling apart**. For a piece of furniture that is essentially brand new, this is completely unacceptable. What has made the situation even worse is trying to get someone at Living Spaces to actually help me. I submitted a support ticket **over a week ago and still have not received a response**. Since then, I have repeatedly tried using their online chat, but I just keep going in circles with their AI agent. Today was more of the same. The AI agent told me, **"I'm connecting you to one of our human agents now who can assist you further with your warranty claim."** After waiting and trying to get assistance, I was then told that **all of their agents were busy, they were unable to assist me, and I should simply "try again later."** The problem is, **I HAVE been trying again.** I have repeatedly asked to speak with an actual person because I am getting nowhere, yet I continue to receive the same response with absolutely no resolution. At this point, I have a six-month-old sofa that is falling apart, an unanswered support ticket that has been sitting for more than a week, and an AI customer service system that repeatedly tells me to try again later because no human agents are available. This has been incredibly frustrating and unnecessarily time-consuming. Customers should not have to spend this much time chasing down a company simply to get assistance with a defective product. I have purchased from Living Spaces before, but after the poor quality of this sofa and the complete lack of customer support when something went wrong, **I will never purchase anything from Living Spaces again.**

Customer service experience not that great. Store was not maintained. Im not paying $5 for a card…read morethat was on a eack that said $1.74. Sorry not sorry

Walked in at 11am to see the store looking like it had been looted. The store manager didn't say a…read moreword to me (and I was the only one there) as she proceeded to text on her phone and slowly open up items and add them to a display. I'm shocked to see a retail store in this sorry state. Items thrown under displays, trash and grime on the floor and shelves, items carelessly thrown around, there's no love and care at all. But, that all makes sense given that the employees are verbally harassed, yelled at, and talked down to by upper upper management. If I was consistently made to feel like I wasn't good enough by my superiors, I wouldn't put any effort or love into my work either.

Almost three months now since I received my sofa and I still can't believe how much I really like…read moreit. It is just so comfortable that I don't want to get up from it. I had been looking for a while now to replace a rather "lived in" sofa and I couldn't find anything out there I really liked, that is until I came across "WhatARoom". Their numerous custom designs, sizes, incredible fabrics and seating comfort choices available I knew I was at the right place. I was a bit hesitant about buying without trying/seeing as I'm from out of state but through many back-and-forth emails with staff I felt at ease with my decision. Delivery was fantastic too and the care taken by the delivery company was perfect.

I purchased my first adult couch from them about 10 years ago. No more hand-me-downs. What A Room…read moremakse your coach to your customization so everything's going to fit exactly as you need. Their customer service is great and they're responsive. They have lots of fabric to choose from and most are machine washable. The only reason I didn't give them 5 stars is because of the price. They ain't cheap - but most things in this world that last long aren't. If you're considering buying new couches, drop by and test out their cushions, it may only cost you the loose change in your pockets.

This is by far my most favorite HomeGoods location. They always have the best selection of items…read moreand the store is kept extremely clean and organized. They had some Halloween items marked down. I found a few cute Halloween kitchen towels and coffee mugs. They already have all there Christmas items out. The line wasn't too long and their customer service is excellent.

I love this homegoods, i used to come here all the time but now this location is too far for me but…read morewhenever am around the area i go and see what new stuff they have. I always find something cute for my home and the prices are very reasonable. Everyone is always super helpful and friendly all the time.

When I came into this furniture store I was so excited about everything I was saying. The prices…read moreseem reasonable and the furniture was beautiful. However actually purchasing with them was an absolute nightmare of an experience. I purchase two items a bunkbed, and a king size bed frame. The bunkbed arrived with chips on the ladder. The delivery person tried to tell me that it was OK that the ladder had chips and I proceeded to let him know it was not OK and I took pictures of it so that I could send it to the store themselves. Once he saw me do this then he took the ladder down and he took it back to the warehouse to fix it. I had not heard from anyone for three weeks. I finally called the furniture store to ask them where my latter was, and they immediately they immediately delivered it within 48 hours. The king size bed however, was not nearly prompt. The bed was estimated to arrive within 4 to 6 weeks. I called them nine weeks after I purchased the bed that cost me a lot of money and I was told that they had tried to get in contact with me. I had never received any missed calls or any voicemail from the furniture store. Then once I did call them and follow up the bed was delivered to me within a week but it was missing the four drawers that were at the bottom. The delivery folks had attempted to call me but hung up after one ring and left my apartment when I did not open the door. Finally, I received the drawers two weeks after the bed and even then did not receive the phone call that was promised to me on what time they were delivered the drawers. The drawers were left outside of my door and I found them when I came outside. I found the service to be very poor. The follow up on the side of the furniture store was very slow, and I had to follow up many times in order to actually receive my furniture. I would not purchase from the store.

I came to the store. Was looking around for a dining table and had a phone call. It was 5-10 mins I…read morewas sitting inside and they kicked us out. Lol you are selling $2k-$3k table but service is not good as McDonalds. Actually McDonald service is much better. Next time when the manager says something make sure don't lose a customer that came to your store to spent money. Bad service! Bad vibe! Super expensive! Go to Santana row cb2 or go to z gallerie much better and cheaper than this store.

Marshalls is a shop that's great when you're just hunting for bargains. Now if you're looking for…read moresomething specific, you may or may not find something you want but if you do, you'll generally find something that's of good value and less than MSRP. This particular Marshalls can be hit or miss and I only go here once in a while, but when I do, I sometimes find the best things. L O C A T I O N Marshalls is located at The Great Mall in Milpitas. The parking here is nuts. It's just hard to find parking during peak shopping days and it's also nearby a restaurant so you're also competing for spots with them. Just be patient or park in areas where there's less traffic and just walk inside the mall to get to Marshalls. Luckily I've been able to find something nearby. I N S I D E It's a fairly spacious Marshalls. Home good areas is on the outer edge with clothing for women and men in the central area. Shoes are closer to the mall area entrance side. Two areas to check out. One near the mall entrance and one near the parking lot entrance. S E L E C T I O N This is where it can be a hit or miss. They sometimes have Breville appliances. I've also seen Manduka yoga mats during the beginning of the year. What I do like is that everything feels much more organized than in previous years. They had all their spring dresses out which was kind of nice! I didn't have much time, but they did have a good variety. I was here to look at yoga mats and they did have a good amount to look at, just the type of yoga mat I want wasn't there. I'm a bit particular with the surface as I do sweat a lot. But the prices were reasonable with $30 being the highest price I saw. I recall when I did see Manduka mats here, they were roughly $50-80? Which yes, it's imperfect, but it's a steal just no warranty. S E R V I C E When I've had to purchase things over the years (it's been a while folks), lines generally go fairly quickly as they do have many registers open when they see the lines becoming long. O V E R A L L Marshalls is a fun place to shop if you have time to wander through the aisles and peruse. You'll sometimes find a fantastic deal for something you need or not ;) But be wary it does get really busy on the weekends, parking can be a headache as well as check out can take longer.

I came in to browse. Variety of selections. I like to look at the clearance rack for a good deal…read more It was rather crowded at 4:35pm today. Great selection and value.

Melanie and her staff did an amazing job staging our family home…read more Our home was transformed from a very large empty space into a beautifully designed and gorgeously furnished home. All of Melanie's furnishings were clean and elegant. Thank you Melanie!

I have used idesignspaces for staging many of my listings and Melanie and her team have satisfied…read moremy most discerning clients. Her rates are fair and the results are excellent.

This is one of the nicer Home Goods I have been in! I stopped by earlier to browse and buy a…read moreMother's Day gift. I like that they have a good selection of interesting items & home decor. For a good price! Being on the millenial budget, that means that I typically only spend around $50 on gifts. Nothing fancy. My $50 stretched far here! (much better than while shopping at Valley fair Mall). I ended up buying a really pretty Mother's Day pillow, jewelry box, and cute gift bag to place it all in. TJ Maxx is also right next door, and it's a spacious location. Parking is very convenient.

For a store of knickknacks, HomeGoods/TJ Maxx is pretty organized, albeit a bit cluttered. You may…read morefind a treasure if you look hard enough! It shares a huge lot with some popular eateries so it may be challenging to get a spot but if you're willing to walk a bit, check the backside of the mall and you may find some good shaded spots under some trees. This shop is huge and has plenty of new and old inventory ready to be sold at discounted prices. There's a lot to go through but if there's something specific, check out the section of the store that best fits that item. They have clothing, furniture, jewelry, electronics, bathroom essentials, kitchenware, as well as goodies for children and pets. I came here specifically in search of an espresso machine - I've been hoping to find something for a long time now. After perusing the other departments, I headed toward the registers and found what I was looking for! $150 off the list price was quite a bargain in my opinion and was exactly what I was looking for. The high end appliances and items seem to be locked up with magnetic anti-theft devices and this machine was no exception. Happy with my find, I headed through the snaking line toward the registers, which are abundant and managed by staff at the ready to complete the transaction. The staff were friendly, efficient, and not at all too pushy with selling their promotional store credit card which would have yielded more savings on this purchase. The transaction was quick and seamless. With the purchase also refundable, it made it just that much more reassuring to have shopped here. Overall, HomeGoods/TJ Maxx is quite a staple as a bargain store for many communities and this one is no different. The items for purchase is abundant, in good quality, and unique for those looking for some additional accent to add to their living space. Most of the staff are found near the registers with a few occasionally walking through the corridors to restock or organize a bit. It's comfortable shopping here with well ventilated air and sectioned off departments for more intentional buying. They also have a bathroom for patrons to use. For those also looking for home appliances like me, this is a great place to start - one of the few reasons to still shop at brick and mortar shops!