What went well, everything. First I have to compliment George, a fantastic salesman and extremely…read moreknowledgeable about his product. He wasn't pushy and I felt quite comfortable with his recommendations. Purchase of a mattress can't be taken lightly, and there is the expense, I have no regrets and feel that George's recommendation was a perfect fit for me, thank you for guiding me. The delivery went smoothly and the two gentlemen were quite friendly and efficient. Do yourself a favor and if you are in the market for a new mattress go to Mancini's Sleepworld in Milpitas!

We had a great experience with the purchase of our mattress. The staff were friendly and…read moreknowledgeable about the products. The showroom was clean. The prices were better than the competing store across the parking lot with next day delivery available. The delivery was on time and professional as well. Thanks!

I relocated from SoCal with no furniture, no mattress. Tight budget and found this place close to…read morework. Dan assisted me with ordering what I needed for comfortable nights' sleep. His prices reasonable and offers good furniture on tight budgets. I went to him again for a sofa with sleeper. Excellent selection through his catalogs. No hidden charges, everything's explained, upfront, and delivers with set up. Thank you, Dan.

My wife and I came in here to buy a new Queen bed. We sat on the bed we wanted and Dan greeted us…read moreand took care of us immediately. He later delivered at exactly 830pm just like he said and even came in and set up our bed for us. He was so sweet and kind and we are definitely planning to buy another bed here soon for my niece. Our bed has been broken in and quite comfortable, great quality and price! Thank you so much for everything Dan!!

Shout-out to Carlos in the showroom and Arthur for delivery!…read moreCarlos: Knowledgable with both products & services, cool and super patient with all our questions and flip-flopping about what we wanted, helped us ultimately pick the right mattress at the right price, and overall great customer service! Arthur and teammate: Clean shoe covers inside the house, double-checked height setup of frame to ensure it's exactly the height we wanted; informed about haul-away details, gave us a quick demo of the adjustable base, and cleaned up thoroughly afterwards.

Doaa was so incredibly helpful and kind as I searched for a new mattress. She helped me stay within…read moremy budget and found me the absolute perfect mattress. She was incredibly knowledgeable in the different mattress types, the benefits of each type, and was so patient as I tested out the many different types. I truly could not have asked for a better experience. She deserves a raise, so I hope management gives her what she deserves!

Almost three months now since I received my sofa and I still can't believe how much I really like…read moreit. It is just so comfortable that I don't want to get up from it. I had been looking for a while now to replace a rather "lived in" sofa and I couldn't find anything out there I really liked, that is until I came across "WhatARoom". Their numerous custom designs, sizes, incredible fabrics and seating comfort choices available I knew I was at the right place. I was a bit hesitant about buying without trying/seeing as I'm from out of state but through many back-and-forth emails with staff I felt at ease with my decision. Delivery was fantastic too and the care taken by the delivery company was perfect.

I purchased my first adult couch from them about 10 years ago. No more hand-me-downs. What A Room…read moremakse your coach to your customization so everything's going to fit exactly as you need. Their customer service is great and they're responsive. They have lots of fabric to choose from and most are machine washable. The only reason I didn't give them 5 stars is because of the price. They ain't cheap - but most things in this world that last long aren't. If you're considering buying new couches, drop by and test out their cushions, it may only cost you the loose change in your pockets.

I have tried many mattresses in my search for a good nights sleep, there are so many options…read moreavailable it makes it almost impossible to choose and find one that checks all the right boxes. The first and most important thing is the rep showing the mattresses and their personal knowledge and goals, one has to make sure this person checks all the right boxes as well. This brings me to Hanna, she was 100% amazing! She listened, made observations and then went the extra mile to ensure not only that I made the right decision, but that she did everything she could to make sure it was possible. Let me be clear, there were a few choices, she made sure that the best choice aligned with me, my budget and then made it happen. She made a difficult process easy, made me feel confident in my decision and didn't take a long time to make it happen, with a price that sealed the deal. To top it all off she made sure that I was able to get a quick delivery that met my crazy schedule. There are a few different places to look at mattresses, there are a ton of reps to give you their opinions, but there is only 1 Hanna. There are 3 keys to earning my business: 1. The business 2. The product 3. The person. Hanna made sure all three were perfect, she is now my go to for all my mattress needs and should be yours as well!!!

My girlfriend and I are were looking to buy a mattress, as we're college students moving into our…read morefirst apartment together this week. At this Mattress Firm, Cynthia the district manager was extremely helpful in answering our questions, suggesting different mattresses, and assessing what exactly we wanted. We eventually got a queen-sized, good quality mattress priced just under $500, and Cynthia thoroughly explained the warranty, the addition of an adjustable base with no charge, and free delivery. The process was a lot simpler than we thought, and we thank Cynthia for her help!

Shop no more! This is the place for you!!! I had the…read morepleasure of working with Bao of NORCAL Furniture some items I needed. Bao was honest, trustworthy, and communicated very professionally. I would recommend their products and services! Highly Recommended!

We had a fantastic experience buying from NorCal Furniture. After purchasing a piece of furniture,…read morewe ran into a slight issue with it. What really set this business apart was how the owner handled the situation: he immediately took full ownership, gave us clear options (offering either a partial refund/discount or a complete replacement), and ensured the problem was resolved to our complete satisfaction. The entire process was fast, reliable, and completely stress-free. It's rare to find a business owner this honest, trustworthy, and truly committed to customer satisfaction. We love our furniture and couldn't be happier with how we were taken care of. We will definitely be back and highly recommend NorCal Furniture to anyone looking for quality pieces and top-tier service!

I had the absolute pleasure of working with Charles. From the moment I walked in, he was kind,…read moreattentive, and made me feel like a valued customer. He kept me well-informed throughout the process and gave me the space to make decisions that best fit my needs and budget. I especially appreciated that he did not use any high-pressure or sales tactics. After explaining my situation, I chose an Extra Firm Twin XL Stearns & Foster. While it was at the top of my budget, Charles made me feel confident in my decision and reassured me about exchange options if needed. My husband and I are very happy with the mattress so far and plan to return soon to explore upgrading his side and ultimately getting the Split California King. All in all, thank you to Charles for making this such a positive experience. Purchasing a mattress is a significant investment, and it feels great to be confident in that decision. Shoutout as well to Kenny for his excellent and friendly customer service!

Helped by Charles! Such a sweet guy. We came wanting to just browse but ended up buying because of…read moreCharles knowledge with mattresses. He didn't try to up sale us. He wanted to make sure we were getting the bed we were looking for. He made it such an easy process.

So stop 2 on our mirror quest. Spoiler alert they did not have what we needed. But the store was…read morefun to walk around. They have a vast selection and it is spread out over a huge area. The sales people were friendly but unobtrusive and reminded me of Room and Board. They had a decent amount of parking and they are located right off the freeway.

This was my second time going to Thai furniture store and the first time was 9.5 years ago and I…read morekept that loveseat and chaise until I just moved. So I needed new furniture for this new house, so I figured this was the best place to get some ideas.... Little did I know that we'd end up buying a sectional and sofa! Haha There's also a back sale room with last seasons things on sale for a discounted rate. That area is not air conditioned, so be careful back there, one could definitely overheat on a hot summer day! Both pieces we wanted were on sale, so it was a great deal and the only thing I was upset about was the fact that the 5 piece sectional was available, but only 2 of the 5 pieces were in the store. I had to call back and due to the fact their shipping containers are coming in from Vietnam, we bought our furniture in the middle of July and we won't get the sectional until 10/15! On top of that, I misunderstood the gentleman I was placing the back order form and I thought I wouldn't be charged until all 5 pieces were available, that was not the case...... I was charged for the 5 piece sectional as well as the sofa upfront. Which was fine, but now having to be patient and actually WAIT for our sectional to arrive is a bit annoying- especially since e I already paid for it back in July. Overall, I wouldn't mind shopping here again and I never needed that extra stain protection on my Ashley Furniture, so I'm sure we'll be okay now that we have a leather pieces. Yet- being charged for a sectional and then waiting 3 months to receive it AND having to pay an extra $100 shipping surcharge s ms a bit annoying, considering the store was the one that didn't have the item available- unless we wanted to buy the floor model hahaha

I have been searching for a dining table for about 1.5 years and have not been able to find a good…read moretable within my price range. I came to the great mall while searching for something else and found this store. The tables are nice and much more reasonable. I actually first went to the store division inside the mall, but they have a separate store that has an outside entrance. Jenny at the store was very helpful and super sweet. She answered all our questions and was honest with us about the products. Highly recommend Jenny!! We left after purchasing our "forever" table.

When I came into this furniture store I was so excited about everything I was saying. The prices…read moreseem reasonable and the furniture was beautiful. However actually purchasing with them was an absolute nightmare of an experience. I purchase two items a bunkbed, and a king size bed frame. The bunkbed arrived with chips on the ladder. The delivery person tried to tell me that it was OK that the ladder had chips and I proceeded to let him know it was not OK and I took pictures of it so that I could send it to the store themselves. Once he saw me do this then he took the ladder down and he took it back to the warehouse to fix it. I had not heard from anyone for three weeks. I finally called the furniture store to ask them where my latter was, and they immediately they immediately delivered it within 48 hours. The king size bed however, was not nearly prompt. The bed was estimated to arrive within 4 to 6 weeks. I called them nine weeks after I purchased the bed that cost me a lot of money and I was told that they had tried to get in contact with me. I had never received any missed calls or any voicemail from the furniture store. Then once I did call them and follow up the bed was delivered to me within a week but it was missing the four drawers that were at the bottom. The delivery folks had attempted to call me but hung up after one ring and left my apartment when I did not open the door. Finally, I received the drawers two weeks after the bed and even then did not receive the phone call that was promised to me on what time they were delivered the drawers. The drawers were left outside of my door and I found them when I came outside. I found the service to be very poor. The follow up on the side of the furniture store was very slow, and I had to follow up many times in order to actually receive my furniture. I would not purchase from the store.

The place has nothing much to describe but they can deliver most items from a catalog just like any…read moreother local furniture store.. Christina is pretty helpful and on top of everything in the store... she is pretty friendly but may come across as rude but that of just a cultural thing how different people operate... she doesn't beat around the bush and provides information to the point. The best purchase from this store is a firm Indian style mattress... got this for my mom after she couldn't adjust to one of the more expensive mattress in a box purchase... she was very happy with the purchase . The mattress are labeled as Bangalore (firm) and mumbai( extra firm) there is a third option but these are the ones to pick... I got the more expensive Mumbai for my mom.... It was delivered the next day for a $50 charge.

Unable to give a lower rating -- this has been the worst provider experience in the Bay Area. Their…read morepopularity seems to stem from offering cheaper products, which might appeal to newcomers unsure about how long they'll need them. However, I strongly advise against purchasing anything you plan to use for more than 6 months to a year -- it's simply not worth the money. The most disappointing aspect is the post-sale behavior. Once payment is made, the provider's attitude changes drastically. When issues are raised, instead of addressing them professionally, she becomes defensive and dismissive. Attempts to deflect responsibility by invoking personal factors like age or gender only make the experience more frustrating. It's unfortunate and unprofessional. Expensive recliner (3+2) broken in months.