Kevin store manager was friendly, polite and knowledgeable, great service!…read more Highly recommended!

Excellent service. Sleep Specialist Brandon was very knowledgeable, helpful and courteous. Very…read morehighly recommended.

George at the Mattress Firm in Bascom Square (1558 S Bascom Ave) completely transformed my sleep…read morehealth and shopping experience.Thanks to his expert guidance and deep knowledge, I no longer wake up with debilitating shoulder pain every morning. I originally went into the store just to buy an inexpensive mattress for my guest room. However, George was so fantastic and informative that I realized my current two-year-old mattress was entirely wrong for me. I had previously bought that mattress based on incorrect information from another source, but George helped me correct that mistake. He went completely above and beyond to work within my small budget and make both purchases truly affordable. To top it off, the delivery time was incredibly fast, and the customer service from the delivery drivers was absolutely exceptional.

Initially when we bought our mattress the sales person was very friendly we paid for the bed base…read moreand mattress and delivery and 3 days later there was a bunch of bugs on the mattress and the sheets and comforter. Which we have never had bug on our bed ever til that mattress came into our home. I went down there today expecting to get a new mattress and bed frame and the sales person proceeded to tell me how do we know it's from us. And then I told him we have never had bugs in our bed ever. And then he said we can't just replace your mattress it doesn't work that way. I was very upset and left the store that's why I am writing this today. Don't shop there ever!!

My husband and I came to the store to buy couple mattresses. Robert was very knowledgeable and was…read morevery patient with us, and gave us a lot of time to browse around the store and try out all the mattress we were interested in. We ended up purchasing the mattresses we like. Great service, thank you Robert!

Went in to try to find a new mattress as our current one was terribly uncomfortable for my wife,…read moreand we also hadn't bought it that long ago (2 years ago). Explained our situation and what we were looking for to Robert, his knowledge and friendliness were above and beyond! We also explained our financial situation and he did everything he could to get us what we really wanted and needed for the best value. Thank you so much Robert!

I went to Mancini's Sleepworld Cupertino today, to purchase a Tempur Pedic mattress…read more Monica Wiseman was so easy to work with, kind, attentive, answered all my questions (as I did research on Tempur Pedic mattresses prior to my visit), and she was so helpful in every way possible and then some. There was absolutely no pressure, just ease of communication, and when I fell in love with the Tempur Pedic pillow, she asked if I wanted to try both kinds available, and I did. I asked about the bed frame as I liked the clean lines and look, and Monica showed me how it worked, as it was actually the kind where you can raise both the ends of the mattress up manually (absolutely wonderful). We were laughing together, and I never thought I would say "I had a delightful time purchasing a new mattress, bedframe and pillows". Fantastic service, and great savings, thank you. I highly recommend this store and Monica.

Great experience! The store manager, Loren, was incredibly helpful. He showed us the models that…read morethey had in stock that were the closest to what we were interested in and then showed us a range of different models with varying levels of softness and design (springs, memory foam, hybrid). The first one that he tried (Helix Luxe Twilight) ended up being our favorite and there was a great deal as they were swapping out the floor model for a new one and it was about $400 off. We were in and out in about 20 min. The delivery is free and they will take our old mattress. Such a smooth, easy shopping experience.

George at the Mattress Firm in Bascom Square (1558 S Bascom Ave) completely transformed my sleep…read morehealth and shopping experience.Thanks to his expert guidance and deep knowledge, I no longer wake up with debilitating shoulder pain every morning. I originally went into the store just to buy an inexpensive mattress for my guest room. However, George was so fantastic and informative that I realized my current two-year-old mattress was entirely wrong for me. I had previously bought that mattress based on incorrect information from another source, but George helped me correct that mistake. He went completely above and beyond to work within my small budget and make both purchases truly affordable. To top it off, the delivery time was incredibly fast, and the customer service from the delivery drivers was absolutely exceptional.

The service here is phenomenal. Special call out to the store manager Kevin who went out of his way…read moreto make sure his customers are satisfied. If you're looking for a mattress would definitely recommend coming to this store.

We had bought a recliner from the store, and it was amazing…read more Ask for Jay, as he explained us very well the different options available and was helpful in clearing our doubts. I had recommended this place to one of my friend as he wanted to buy comfortable bed for his parents. And from what I hear from him he is also very happy with his purchase. I think the store has many value for money products. Highly recommend!

According to the lady who helped me, everyone who works there is deathly allergic to service dogs…read more They would prefer you not bring your service dog inside. They were out of what I needed. I will say the price turned out to be decent on the item they were out of when I ended up shopping around and buying it elsewhere, and their parking lot is well laid out. But since my dog needs to be with me, we will not be going back.

Casper at Santana Row is a great store…read more I've used a Casper mattress for 3 years and, upon moving to California, chose to buy another. Instead of ordering online, I visited Casper at Santana Row to pick up one in stock. Tony is friendly and efficient, which is a rare and ideal combination. Tony made my entire shopping journey, from making the purchase to dealing with logistical problems, feel pleasant, while wasting no time. When I need anything else for my bedroom, I will return to Casper at Santana Row so that I can have Tony looking out for my best interest as his customer.

Shopping for a mattress can be very confusing and expensive these days…read more Based on various reviews, including those from Consumer Report, I decided on a Casper mattress. I went with my wife to the Casper store on Santana Row. We were helped by Elizabeth who knew her stuff and was very patient and helpful in explaining the various mattresses they had available. In the end, we selected the Casper Snow and we're very happy with it.

I just had a fantastic customer experience this evening at this Sleep Number location. Rachel gave…read moreus a masterclass in sales. Right from the start, she was genuine, helpful, courteous, friendly, and not pushy at all. That's the type of service where you end up buying a lot which is what we did. The overall system they have where you try the bed, get your score, look at the pressure points etc., was all very nicely designed and implemented. Now, we have a 10-day wait for the bed. Let's see what the actual product is like...this review is for the purchasing experience.

Bought this very expensive bed in 2023. Mattress deflates both sides 2026. They charge $200 for…read moretech to come out and blow up our mattress. Tech tells us the pump motor is broken and we have a prorated warranty. Pump motor replacement $900 and we are responsible for over $300. Pump motor is what controls your firmness "sleep number" blows up your mattress like a balloon. We made a mistake purchasing this bed, so buyer beware.

We had a wonderful experience working with Eric! We made an appointment to visit the showroom and…read morehe was prompt and reliable. He patiently showed us all the bed models, was very informative, and really stood behind his product. And we understand why! The product is super high quality, especially in terms of the wood and the folding/locking mechanism - it is hands down the best one we saw across several different companies. There was a hiccup in the installation (one part was missing) but Eric was quick to take responsibility and rectify the issue as quickly as possible. Highly recommend them for custom wall beds!

My wife and I dropped by the Campbell location this Summer looking for a Murphy/wall bed. We…read moreweren't quite sure what we wanted, but when we saw their selection in the show room we knew right away we had come to the right place. Shelly spend over 45 min with us, I recall, explaining all the different options, styles and colors of the beds. It was a truly personalized and unbiased explanation of how the beds worked; Shelly took a personal interest and made sure we picked the right bed for us. After about 3 months, the bed was custom built for us and delivered. The installation went smoothly, despite the fact that it didn't fit through our front door! The delivery/installation crew (sorry I forget their names) thought of the genius idea of bringing the bed in through a window. This worked, and before we knew it the bed was installed and now looks beautiful!. Thanks again to Shelly and Wallbeds n More for a great product and all around experience.