Hasan was the man today, helped us score incredible finds! We went in searching for a tiny 2 x 3…read morerug and went out not only with exactly what we wanted, but two others that fit perfectly our specifications. Hasan was incredibly patient in showing us many rugs, explaining processes and waiting while my husband and I talked about the measurements, cost, fit, aesthetics ... finally, we did the deal and came home super happy with the rugs. They're hand knotted, many vintage a hundred years old, they truly don't make them like that anymore. And because of all this tariff nonsense, they're not importing new rugs from other countries. After we bought them, we parked our car behind the store and he brought them out for us. Parking in a nearby lot is easy.

Exceptional service. I had bought a rug at another place that needed some cleaning. I haven't seen…read moreanyone so good and honest. They took care of everything in a reasonable cost.

I had a disappointing experience at the Menlo Park store. I drove up from San Francisco while…read moresetting up my new place and was hoping to get real guidance choosing a carpet. Instead, the associate I spoke with came across as condescending and dismissive. When I showed him a carpet I'd found online, he didn't really try to help or explain options; it felt like he just wanted to move me along. He repeatedly pointed out that the carpets I was considering were "cheap," and when he mentioned another one was around $4,000, it came with a "well, that's expensive -- what's your budget?" tone rather than an attempt to genuinely guide me. I went in because I'm not an expert and wanted knowledgeable advice, but I left feeling unwelcome and talked down to, which was disappointing given the positive reviews I had read beforehand.

The show room is limitless as the quality of the rugs. What…read moreis even better is the service. Rico and Alberto are extremely knowledgeable and helpful. Great professionals, they made the whole process easy and enjoyable. Very trustworthy people.

Well well well let be begin to talk about Arhaus in Los Gatos. The furniture selection is…read morebeautiful, classy, and definitely on the pricey side but you can see where the price comes from. The pieces have a really distinctive look and feel, and custom made and shipped directly from Italy. it's hard to walk around the showroom without finding something you want to take home. Pauline was wonderful to work with helpful, knowledgeable, and never pushy. We ended up replacing pretty much all of our living room and dining room furniture, along with a few accent pieces, so needless to say, we left with a whopping bill! But hey, you don't walk into Arhaus expecting a bargain. If you fall in love with the pieces, be prepared to empty the pockets a little. Overall, a great experience and excellent service from Pauline.

Arhaus in Los Gatos has beautiful furniture--high quality, modern, and stylish. Great place to…read morebrowse if you're looking to refresh your home. Good service too.

Great service, great staff and great price! They treated my rug with care and they threw in a few…read morefree perks. Can't ask for more. Thank you for being a great business!

Modern rug has the best service and excellent results in carpet cleaning…read more We've been using them for years now. The great results are worth sharing!

When it was time to replace our laminate floors and the carpeting on our stairs, hallway, and…read morebedrooms, we compared options at Home Depot and several local carpet stores. A measuring technician came out, took all the dimensions, and directed us to the 1020 W. San Carlos location to review their full carpet selection. At the store, we explained what we were looking for, compared carpet features and pricing, and worked with Dominic--who was very accommodating. His total project cost was competitive with the other quotes we received. We also wanted new baseboards that would match our freshly painted walls and trim. Dominic arranged to have the primed (but unpainted) 16' wood baseboards delivered ahead of installation, giving us time to paint everything before the carpet went in. Tip Our new carpet and pad are very soft and plush--great underfoot, especially on the stairs. Because the new flooring sits higher than the original laminate, our bedroom doors needed to be trimmed by about half an inch. We cut the doors ourselves, but it's worth asking whether your installer can include that as part of the project. Pros * Dominic is a true carpeting professional--he anticipated our needs and offered thoughtful guidance throughout the process. * Both the wood and carpet installation teams did solid, quality work. Cons * Some door trim was scuffed as the installers maneuvered large carpet rolls through our narrow hallway and doorways, so a bit of repainting was needed afterward.

The price was great and working with Jenna was smooth and helpful. Finally, the installation was…read moreprofessional. They were very accommodating since I had to change the time of installation twice. I highly recommend them.

This is long overdue. We had our flooring and stairs project completed with Abbey Carpet in early…read moreAugust. Prior to that, there was a lot of back and forth on what we we wanted to install. David Rodriguez was patient with our choices and knowledgeable about their products. Moreover, and I hope I'm not setting the bar too high for your future clients, David, but he seemed always available and quickly responded to our texts during the entire project. This was also true when the job was done. I judge a business or service not on how easy the project was completed but, when challenges emerge or the outcome is less than perfect. Maybe we're just picky... David was quick to respond and address our concerns. This is true of the installation crew that David used. Julio Alvarado and his sons, Franklin and Kevin, worked together like a well-oiled machine and finished before expected. Franklin returned to our home in a timely manner to correct the imperfections that we pointed out. Would definitely do business with them again and recommend them to others.

I want to thank Robert for helping me out with my kitchen floor remodel. This is the second time I…read moream having them do work for me after doing an incredible job my mom's house. Robert was able to measure, and estimate my floor two months prior to the actual work because my kitchen project was taking so long. He knew it was going to take a while and advised me to do it sooner than later to lock in prices due to inventory and inflation issues that could occur. I don't know of any other company in this field that has better service and communication than Abby Carpet. Robert is attentive and is very personable. He let me keep the floor samples for as long as I needed to make a decision on which flooring I wanted. The floor associates at the store were also very knowledgeable and helpful while shopping in store for floor options. The actual floor work was clean and timely. He did a great job making sure not to damage the existing base boards. He actually recaulked them so they look better than it was before. I thank him for that. I will hire them again for any future carpet or flooring needs.

Needed to move all the rugs off my mom's floors before she came home from rehab in a walker. When I…read morevacuumed both sides of one rug and then tried to roll it up, and more dirt fell through the weave onto the floor, I knew having someone pick them up for cleaning was the best option. The Oriental Carpet responded promptly to my message in their contact form and gave me a decent idea of the cost to clean two 9 x 6 rugs. They sent someone to give me a firm quote and pick up the rugs. They showed up right on time and explained the options clearly, and the price was reasonable for a thorough cleaning, given my mom has not had them cleaned for 20 years. The rugs were returned in great shape, the colors on both looked more vibrant, and the workers were very nice about positioning the rugs where I wanted them. And again, they showed up right when they said they would. I was very pleased with the work and service from The Oriental Carpet. They were friendly and professional. I will certainly contact them when I need any more rugs cleaned.

I recently purchased a beautiful and very unique rug from The Oriental Carpet in Menlo Park and I'm…read morethrilled with it. I received excellent service from Sasha and his team. I had selected a couple of rugs in their store & they brought the rugs to my home and set them out so that I could determine which rug was the perfect fit. The team provided a rug mat, moved furniture and found the correct position for the rug. I shopped at about four other rug stores in Menlo Park and Palo Alto and no one came near this level of service. In addition, there's no way an online rug store could provide any of this excellent customer service. The Oriental Carpet is the only store for superb customer service and stunning rugs!

I needed runners for my kitchen and family room. My designer recommended Aryan…read more I sent him photos of my kitchen and family room. He arrived with a beautifully curated selection. He's a magician.... He had filtered the runners with what he thought were the best design and pallette choices on the top. Sure enough, I ended up with the top one and a a couple not far from the top. Kitchen runners perfectly complement each other and the family room runner adds warmth and elegance to the space. They also offer concierge rug cleaning, which I didn't need until a few years later. They look so good! Thank you Aryan and Luis. I couldn't be happier.

I rarely need professional rug cleaning but I was fortunate enough to have a few different persian…read morerugs (handwoven) that needed special care and I wasn't about to hand wash them and beat them on balcony hahah. Aryan and his team came to the rescue fast. And when I mean fast they gave me The cheapest quote, responded immediately via yelp and phone, and even picked up same day. They came to my place To pick them up, which was an easy transaction The service took over a week as the rugs are naturally dried. And then they were delivered back To my home. The rugs came out beautifully and super clean. Aryan was professional, communicated frequently, and made payment super easy electronically. Everyone maintained social distancing and with mask. I'm So glad I got this service done and will continue to use this company for all my rugs now in the years to come!

We have purchased two couches from Harvest, our first one lasted almost 10 years and we could have…read moresold it, it looked so good. The women who work there are not into hard sell, they allowed me to browse first but when it was time make decisions, Shawn was right there, her experience and design advice was invaluable to us. We are looking forward to receiving our new couch and enjoying another 10 years. Thanks Harvest.

Horrible customer service. Seems like this is an ongoing issue at this store. There were two ladies…read moreworking while my husband and I entered the empty store. Not one word acknowledging our presence even after I said hello. One lady actually just turned and walked away. That automatically turned me off from the store and I decided to make a purchase a couple stores down. I really hope this isn't due to the fact I'm not Caucasian. Anyways, I hope this store works on being more warm and welcoming.