Communicated timeline and was true to it. Rugs came out very clean…read more They also tidied some of the edges and fixed some loose threads from our old rug. Careful and thoughtful. Definitely recommend!

Hasan was the man today, helped us score incredible finds! We went in searching for a tiny 2 x 3…read morerug and went out not only with exactly what we wanted, but two others that fit perfectly our specifications. Hasan was incredibly patient in showing us many rugs, explaining processes and waiting while my husband and I talked about the measurements, cost, fit, aesthetics ... finally, we did the deal and came home super happy with the rugs. They're hand knotted, many vintage a hundred years old, they truly don't make them like that anymore. And because of all this tariff nonsense, they're not importing new rugs from other countries. After we bought them, we parked our car behind the store and he brought them out for us. Parking in a nearby lot is easy.

We came back to Istanbul Rugs to check out a rug for our bedroom. We met Hakkan again. He showed us…read moreseveral rugs. We didn't have the proper measurements so he told us to measure it and he'd come by with several rugs to our house that I liked. We also wanted 2 rugs cleaned for free that we bought from them 3 years ago. A few days later, Ogi the owner came to the house to pick up our rugs. He returned days later with rugs for us to choose from. They laid the rugs on our garage floor and I was rejecting majority of them. Too masculine. I wanted to return to their shop and choose again. Ogi said you can get more confused looking at hundreds of rugs in the store plus they can look different at the store compared to your home. After more than 10 rejects, he took one rug made of silk and cotton which caught my eye. He asked me to step on it with my bare feet and it felt so soft. They brought it to our room and you can see how the colors changed because of the Iight. I was sold on this rug so after negotiations, an agreement was finally met. He offered to clean it first and deliver it in a week. Hakkan previously gave us a small rug to take home to test out for our front door. It was a bit thin so we had Ogi take it back. When he delivered our new rug weeks later, he gave us a better rug for our door which he got from his Berkeley store and it was perfect. He gave it to us for free. We also purchased a rug for my husband's office the same day. Thank you Ogi for your experience and recommendations for our new rugs. We are extremely satisfied!

I had a disappointing experience at the Menlo Park store. I drove up from San Francisco while…read moresetting up my new place and was hoping to get real guidance choosing a carpet. Instead, the associate I spoke with came across as condescending and dismissive. When I showed him a carpet I'd found online, he didn't really try to help or explain options; it felt like he just wanted to move me along. He repeatedly pointed out that the carpets I was considering were "cheap," and when he mentioned another one was around $4,000, it came with a "well, that's expensive -- what's your budget?" tone rather than an attempt to genuinely guide me. I went in because I'm not an expert and wanted knowledgeable advice, but I left feeling unwelcome and talked down to, which was disappointing given the positive reviews I had read beforehand.

Well well well let be begin to talk about Arhaus in Los Gatos. The furniture selection is…read morebeautiful, classy, and definitely on the pricey side but you can see where the price comes from. The pieces have a really distinctive look and feel, and custom made and shipped directly from Italy. it's hard to walk around the showroom without finding something you want to take home. Pauline was wonderful to work with helpful, knowledgeable, and never pushy. We ended up replacing pretty much all of our living room and dining room furniture, along with a few accent pieces, so needless to say, we left with a whopping bill! But hey, you don't walk into Arhaus expecting a bargain. If you fall in love with the pieces, be prepared to empty the pockets a little. Overall, a great experience and excellent service from Pauline.

Stay away unless you want to get your items 6-12 months after you buy. The delivery people are rude…read morethey pretend to call you but hang up And make the excuse that they "called" Once you get the items they are not same as the store is cheaper quality our chairs are uneven. The staff at the store are only nice when you buy once you placed the order their attitude change and they are not as nice anymore. They made a mistake in our order when we asked we wanted to get the other which was the original plan the lady said to us "oh no don't get those they go bad they peel so easy and wear off within months they get very rust" why would she even say that. We regret so much going with them. Amazon and wayfair has better quality. Please listen to reviews! 0 stars

We recently had three rugs cleaned at Modern Rugs. They hadn't been clean for a long time and they…read morewere really dirty. They were beautiful oriental rugs. We were so pleased with the quality of the work that Bruce and staff did for the rugs. We want to commend them for their work.

Great service, great staff and great price! They treated my rug with care and they threw in a few…read morefree perks. Can't ask for more. Thank you for being a great business!

Worked with Jenna on replacing both the hard flooring and carpet throughout my late father's condo,…read moreand I couldn't have more positive things to say. She was on the ball with responsiveness, answering questions, pivots in my budget/schedule, you name it. Feel badly I forgot the estimator's name I only got to meet once. (Josue?) He also installed the hard flooring, and was also great. Cannot recommend them enough even while trying. Thank you guys, for helping me move fwd through this nightmare project.

The price was great and working with Jenna was smooth and helpful. Finally, the installation was…read moreprofessional. They were very accommodating since I had to change the time of installation twice. I highly recommend them.

This is long overdue. We had our flooring and stairs project completed with Abbey Carpet in early…read moreAugust. Prior to that, there was a lot of back and forth on what we we wanted to install. David Rodriguez was patient with our choices and knowledgeable about their products. Moreover, and I hope I'm not setting the bar too high for your future clients, David, but he seemed always available and quickly responded to our texts during the entire project. This was also true when the job was done. I judge a business or service not on how easy the project was completed but, when challenges emerge or the outcome is less than perfect. Maybe we're just picky... David was quick to respond and address our concerns. This is true of the installation crew that David used. Julio Alvarado and his sons, Franklin and Kevin, worked together like a well-oiled machine and finished before expected. Franklin returned to our home in a timely manner to correct the imperfections that we pointed out. Would definitely do business with them again and recommend them to others.

i was a little worried about this place because i was referred to them from a non reputable…read morebusiness. but david seemed nice. Then all of that changed once i signed the contract and gave then my deposit. Then david's lies began He told me my project would cost more because i had a sleep number bed. Then he said based on my measurements, he would not have enough baseboard and he wanted to come over and measure everything. Wow, he lied right to my face, trying to make it look like my project was more sq footage than it was. I immediately confronted him. He remeasured that part and my measurements were right, not his. Then when i asked for the numbers of the other parts of the room he measured, he refused. All i got the next day was that my square footage was good. It took in person, phone calls and a text message in order for me to get those measurements from him. and by then, he could have changed his numbers to match mine. When the workers arrived, they demanded to take over my house like it was their house or they were going to leave, with all the flooring i already paid for still in their van. Since they did not want me in room with them while they were working, i set up ring cameras. four times they turned the ring camera so it would not be facing them. i demanded that this is my house, i have around 15 ring cameras both indoors and outdoors, normally to watch my dogs, and they are not to touch my ring cameras. then they threaten to leave again On the second day, they broke a shelving unit in the closet, but they denied, denied, denied. No wonder they don't want to be watched. i told them i had the evidence. It took them about 2 hours for them to start showing responsibility, but was still try to take the blame away from themselves. i called Abbey and a person who said his name was Peter Wolk CEO and president. i then asked him if he own the entire Abbey company or was he just a franchise owner. he then admitted he was a franchise owner. i had called to tell him about the damage to my property at which time he began screaming at me on the phone saying that the damage was no big deal, and he was not going to have it fixed. Right away, my mind started to turn to filing a CSLB complaint with the state. i have had recent success in getting a business license revoked and the three people associated with the company unable to get another state license. But the lies from Abbey workers continued. The workers were saying things that were absolutely not true. i told them, i no longer trust anything that comes from their mouths. but they would not stop.I kept on saying prove it, but the refused. Next stop will be the BBB, and after that will be the CSLB. Oh yeah, Peter Wolk threatened me talking about a yelp review i had written, but i had not written any reviews until now. Abbey company cannot to trusted, have already beven proven to be dishonest. This business is actually quite scary once you sign their contract. i have been taking photos since the very beginning, which surprisingly shows very poor workmanship i will be posting the photos once i am done with the project They also wrap my curtains in a knot and then tie it up with numerous cords. Curtains are now damaged. They put the Directv box and multiple cords under the most heaviest of furniture. It took about an hour to get it out from under there, and to unwrap the cords. There has been so much bad workmanship, i have been wondering if it is intentional orchestrated by Favid, since i literally caught him in lies with numerous ring cameras near by, to hear what he was saying.. i took a picture of a panel they installed that part of the exterior was scaped off. it was against a wall. I am so glad I took that pictures. I also noticed that they were putting numerous all most full size flooring panels in their trash bucket. When I checked a few times, they looked damaged. It appears the slicer the worker was using was damaging panels.

Needed to move all the rugs off my mom's floors before she came home from rehab in a walker. When I…read morevacuumed both sides of one rug and then tried to roll it up, and more dirt fell through the weave onto the floor, I knew having someone pick them up for cleaning was the best option. The Oriental Carpet responded promptly to my message in their contact form and gave me a decent idea of the cost to clean two 9 x 6 rugs. They sent someone to give me a firm quote and pick up the rugs. They showed up right on time and explained the options clearly, and the price was reasonable for a thorough cleaning, given my mom has not had them cleaned for 20 years. The rugs were returned in great shape, the colors on both looked more vibrant, and the workers were very nice about positioning the rugs where I wanted them. And again, they showed up right when they said they would. I was very pleased with the work and service from The Oriental Carpet. They were friendly and professional. I will certainly contact them when I need any more rugs cleaned.

I recently purchased a beautiful and very unique rug from The Oriental Carpet in Menlo Park and I'm…read morethrilled with it. I received excellent service from Sasha and his team. I had selected a couple of rugs in their store & they brought the rugs to my home and set them out so that I could determine which rug was the perfect fit. The team provided a rug mat, moved furniture and found the correct position for the rug. I shopped at about four other rug stores in Menlo Park and Palo Alto and no one came near this level of service. In addition, there's no way an online rug store could provide any of this excellent customer service. The Oriental Carpet is the only store for superb customer service and stunning rugs!

I needed runners for my kitchen and family room. My designer recommended Aryan…read more I sent him photos of my kitchen and family room. He arrived with a beautifully curated selection. He's a magician.... He had filtered the runners with what he thought were the best design and pallette choices on the top. Sure enough, I ended up with the top one and a a couple not far from the top. Kitchen runners perfectly complement each other and the family room runner adds warmth and elegance to the space. They also offer concierge rug cleaning, which I didn't need until a few years later. They look so good! Thank you Aryan and Luis. I couldn't be happier.

I rarely need professional rug cleaning but I was fortunate enough to have a few different persian…read morerugs (handwoven) that needed special care and I wasn't about to hand wash them and beat them on balcony hahah. Aryan and his team came to the rescue fast. And when I mean fast they gave me The cheapest quote, responded immediately via yelp and phone, and even picked up same day. They came to my place To pick them up, which was an easy transaction The service took over a week as the rugs are naturally dried. And then they were delivered back To my home. The rugs came out beautifully and super clean. Aryan was professional, communicated frequently, and made payment super easy electronically. Everyone maintained social distancing and with mask. I'm So glad I got this service done and will continue to use this company for all my rugs now in the years to come!

We have purchased two couches from Harvest, our first one lasted almost 10 years and we could have…read moresold it, it looked so good. The women who work there are not into hard sell, they allowed me to browse first but when it was time make decisions, Shawn was right there, her experience and design advice was invaluable to us. We are looking forward to receiving our new couch and enjoying another 10 years. Thanks Harvest.

Horrible customer service. Seems like this is an ongoing issue at this store. There were two ladies…read moreworking while my husband and I entered the empty store. Not one word acknowledging our presence even after I said hello. One lady actually just turned and walked away. That automatically turned me off from the store and I decided to make a purchase a couple stores down. I really hope this isn't due to the fact I'm not Caucasian. Anyways, I hope this store works on being more warm and welcoming.