Arhaus in Los Gatos has beautiful furniture--high quality, modern, and stylish. Great place to browse if you're looking to refresh your home. Good service too. read more

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Arhaus offers very attractive furniture and their employees are professional. However, based on my terribly frustrating experience, one must be insane to purchase anything from ArHaus. Below describes our experience: 1. Substantial delay in receiving furniture. This caused huge disruption in our home. 2. When the furniture did arrive, one large section was the wrong color, it was as opposite from the white sofa we ordered as colors can get. It was jarring to look at. 3. After roughly 6 months of constant problems with ArHaus, we finally received the correct color to the section of the sofa. 4. At this point I am working with the most senior people of ArHaus located in Ohio. Since my experience with ArHaus was so utterly unprofitable, I insisted Arhaus disgorge its profit from my transaction. I was prepared to go to war and they knew it. 5. ArHaus is so incompetent that they could not calculate their profit. They gave me some convoluted explanation of their intricate accounting system. I settled for a 50% discount. 6. It has been less than a year and one section of the sofa is defective. To release the leg extension, one must press a button. That button activates if you breath on it. We can't get that section to return to its normal position. I complained 2-3 weeks ago, having to return to the store twice. By the time the technician comes to my house on Oct 29, roughly 4-5 weeks will have passed. 7. A lovely chair with an ottoman is also defective. You can't sit in this chair without it reclining to an unbearable position. I have yet to tell ArHaus about this. It is so frustrating to work with this company that I hesitate to advise them of yet another defect. But I will. 8. There isn't enough money at stake to sue Arhaus for breach of contract and defective product but as a matter of principle, legal action is warranted. In America, litigation is a simple math equation. 9. There have been other problems with ArHaus that I won't describe. 10. I don't understand how such an incompetent company stays in business. 11. Adding insult to injury, I hired Sarah Byrne, an interior designer located in the South Bay/Palo Alto area to help me in creating a lovely home. She has excellent taste. However, she has all but ignored our problems with ArHaus, she has been altogether unhelpful in interceding on our behalf to the best of my knowledge and has effectively ignored her responsibilities after the delivery of the sofa section identified in Item 2, above. Great woman. Derelict execution, which she claims in her contract she will undertake. read more

Warning, I have been purchasing furniture from Arhaus for years and spent a lot of money with them. This go around I decided to purchase a piece of jewelry from them and after 5 weeks of wearing the bracelet it broke in half. I called customer care and was told there is no warranty on any of their jewelry. I am cautioning you to beware that they dont stand behind the quality of their jewelry and will not replace if it is defective. I talked to their manager and they refused to help me in this situation. They have lost a furniture customer because they chose to not stand by their jewelry they sell on their website. read more

Arhaus - Arhause bracelet - Furniture Stores Near Me - Los Gatos, California

Arhaus in Palo Alto offers a curated selection of high-quality, stylish furniture and home décor, rooted in the company's founding vision from 1986: furniture and décor should be sustainably sourced, lovingly made, and built to last. Partnering with artisans worldwide, Arhaus creates heirloom-quality pieces designed to be cherished for generations. Through their Green Initiative, the brand emphasizes sustainability by using reclaimed, recycled, and responsibly sourced materials. For example, they repurpose wood from mango trees that no longer bear fruit and transform recycled copper into unique designs. The store's spacious layout and attentive staff make it a great destination for those seeking beautiful, eco-conscious furnishings. While prices reflect the craftsmanship, sales offer an opportunity to invest in timeless, sustainable pieces. Salesperson Holly was very helpful, my parents and got 2 furry blankets and a small faux Christmas tree, all was on sale for Pre Black-Friday. Nugget absolutely loves the furry throw! read more

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Polin helped us design our space and pick out furniture, and she was an absolute gem! She did a great job listening to what we wanted and steering us in the right direction, and helping us find great deals. Love all of the furniture at Arhous as well, they have many beautiful well crafted pieces. read more

Annie helped me today. She was very knowledgeable about the pieces in store and everyone had a great attitude. They have a bunch of different styles, and I particularly liked how many different candles and mirrors they had. Will definitely be coming back! read more

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This is a review for Arhaus as a company and not our local retail store. Unless you are buying a product that is in stock at the local retail store or sitting in their distribution center, do not trust anything they say about delivery times. We are currently waiting seven months for a product that was promised to be in stock and would be delivered when we moved into our new home which was two months after the order date. Product was paid in full on November 10, 2024. We have been given at least four different dates of when this product will arrive. We are still waiting.... We have been told that the product would be ready to be delivered early April 2025, April 13, 2025, at the latest May 31, 2025 and today they have told us at the earliest time that the product would be in stock in the United States will be June 10 2025. The product was ordered on November 10, 2024. This is for side dining chairs. We have spent a significant amount of money furnishing our new home with Arhaus furniture and I will never do business with this company in the future. For what we have received so far, the quality of the product is good but this company is highly unethical and will tell you anything to try to appease you. Again, unless this is a product that is in stock at your local store or guaranteed to be sitting at your local distribution center, I would not purchase from this company. read more

× Nicole at Arhaus is a true professional. Her design advise was spot on and her service exceeded my expectations. I highly recommend her for any design project. read more

Annie at the Palo Alto location is one of the best customer-service oriented employees I have ever met. Her calm demeanor and friendly attitude make it very easy to talk to her and she is completely willing to help when issues may arise. We recently had an issue with a particular piece of furniture and Annie went above and beyond to help us get the item exchanged in a way that satisfied us. A lot of times you have to fight for what's right, but Annie didn't make it a fight, she was on our side the whole time and dealt with corporate for us in a way that got us the best outcome. It's very rare unfortunately to come by someone in retail that cares so much about customers and takes the time to help in any way possible and do the right thing. She even got us multiple price adjustments when the item we ordered dropped in price before it was delivered! Annie is the only person I'd trust when I shop at Arhaus, she never drives a hard sale and she always looks out for the best interest of the customer and realizes that Arhaus is a premium brand that should be offering the highest level of customer satisfaction. I wish her the best in her career, she is a true gem and Arhaus is lucky to have her! If you get a chance to shop at the Palo Alto location, look for Annie, she is 100 percent the one you want working on your order. read more

Recently moved to Palo Alto from Florida working with Nicole providing her design expertise and dedication to excellent customer service really helped me with my needs and concerns moving to a smaller home Iam excited by the recommendations and results.Will recommend Nicole to my friend s read more