I had a problem with wall mount controls not working along side the remote controls for a couple of fans. Nick, reached out to us and came over to trouble shoot. He said the fan controls do not usually have a problem with working together that we experience. At first, it seemed like they just would not work. So, he got creative and found a fix that allowed both sets of controls to work together. He also took time to adjust one of the fans to correct a clicking noise it made when running on high. I was really impressed with how responsive Nick was and how he handled the problems. read more

Excellent experience at this location. Christopher helped us buy lamps, track lighting and the right bulbs too. His knowledge is strong. Very impressed. Plus he has very good customer service skills. read more

Nathaniel helped us finding retrofit low voltage recess lights. His service is extremely professional with warm and calm manner

Picture this: I'm in my living room, eagerly unboxing my new lamp, carefully peeling away layers of crumbling styrofoam as hundreds of tiny white flakes scatter like confetti around the house. After assembling several pieces, I discover the wires in one section have completely snapped. I call the store, expecting a smooth resolution. Instead, I'm cheerfully asked if I happen to live nearby and can bring it back so they can ship me a new one. Interesting. They make the mistake, and I get to spend my time fixing it? I ask if FedEx can pick it up instead. At first, that's a no, but after some back and forth, they agree to send a shipping label. Still, you'd think they might offer *something* for the hassle--after all, repacking a heavy, broken lamp (with its puzzle-like pieces), cleaning up the styrofoam explosion, and waiting for a replacement just to redo this whole ordeal isn't exactly my idea of a good time. But no, apparently because the lamp was already on sale, I should feel grateful to have already paid several hundred dollars for this experience. The rep wrapped things up with, "Let us know next time!" but based on this first impression, I'm not so sure there will be a next time. read more

Lamps Plus - Broken wires and rusty packaging on my unboxed lamp. - Home Decor Near Me - San Jose, California

Because of my work managing rental properties I am a customer of Lamps Plus in several different locations. I am a loyal fan of their customer service and product quality. I would give 5 star reviews to all the stores I've dealt with but the service is "above and beyond" at San Jose store. I dealt with Christopher most recently and received great help at every step of the transaction. His research and follow through made my job so much easier. When buying for my own home I'm just as satisfied with the excellent service. This review is sent with much appreciation to Chris and all at the San Jose store. read more

Lamps Plus has a great showroom on Steven's Creek and the staff is super helpful . Nice to have them nearby. read more

I've bought lights here several times. Every time I come here the staff is helpful and quite knowledgeable about their stock. They take the time to see what you are trying to light and what lumens, color temperature etc. will serve your purpose best. Most recently Christopher helped me and I appreciated his listening skills and informed advice. read more

I dealt with Bani and Chris and they were both super helpful. It was so nice to see the lamps in person with bulbs in them rather than looking online. I'll definitely be back. read more

Bani & Nathaniel were extremely helpful, patient and knowledgeable. The selection of lights can be overwhelming and we needed help! Lol. They walked us through several options, and were super patient when we decided to change the order after we had chosen our first lights. Highly recommend this superstar team! read more

Salesperson Jennifer was knowledgeable and helpful . We walked in to see some of the lights we picked out on Lamps Plus website. Makes a big different in person to see the actual light. Jennifer gave me lots of helpful information about the chandelier we like: type of bulbs , cable length (we specifically needed 9ft cable which is not easy to find on the modern style we like. If it weren't for all the relevant information Jennifer provided, we would have thought the lamp didn't meet our needs. Hope the chandelier looks as good in our house as it does in the store. We are getting it installed next week. read more

Maria Bautista is amazing!! We have had the absolute pleasure of working with Maria since 2015 when she was at the Lamps Plus Blossom Hill store and have since followed her to the Stevens Creek store. We cannot speak highly enough of the exceptional service, knowledge in design application, product knowledge in sconces, fans, chandeliers, nuances of bulbs, floor lamps, bathroom lights, etc. We have used Maria for 3 complete home remodels and spent well over $50k on lighting over the years. From the moment we walked through the door in 2015 she greeted us with warmth and a genuine eagerness to help...fast forward 10 years and the level of service bar none is still a 10. Maria's product knowledge & design is truly impressive, as she takes the time to understand exactly what we are looking for and offers tailored recommendations that are spot on. What stood out the most was Maria's patience and dedication to ensuring we found the perfect lighting for our home, without ever making us feel rushed. Maria went above and beyond to make our experience seamless, even offering to check availability on other items we were interested in and beat pricing when possible. It's rare to find such a passionate and professional salesperson and leave the store feeling valued as a customer. Thanks to Maria Bautista, we not only find the perfect lighting solutions every time but also have the same level of service for warranty returns. I highly recommend both this store and Maria Bautista -- what a gem! read more

I was like a kid lost in a candy factory again this weekend when I visited the Stevens Creek branch of Lamps Plus because I know I will get great quality and amazing value again with my purchase. I have been to this store several times in the past and I loved all the home decors I got. All the selections I purchased looked elegant again as usual but this time I browsed their online catalog first before I came to the store and believe it or not, unlike the past purchases, all these stuff I bought were all from open boxes. Looking at them you wouldn't even think that they were open boxes because they looked new and expensive. I got them all for a very good price and I was a very happy camper. The service was excellent as usual with Christopher remaining poised and professional and immaculate in his polished look as always. The rest of the guys were also there. Maria, Carlos and Benny. All very accommodating and friendly. Chris greeted me as soon as I came in and he said he could recognize me from my bubbly voice from a mile away. Lol. Coming here was like meeting your old friends after a long time. And I havent been here in a bit. They told me last time I was there was 7 months ago. It felt longer. As you can see from the pictures I took, I am one very happy customer since I got all "bougie" and expensive looking pieces like they jumped out from the centerfold of an Architectural Digest catalog. And for the price I got them for. Oh my!! Price was significantly slashed because all of my interesting selections were classified under open boxes. My condo looking so swank, updated and cozy. As the Gen X would call it. My crib had rizz!! Guys thank you again for the hospitality and the warm welcome. I feel at home at your store. Merry Christmas, more blessings and power to all of you, fine people!! Hope to see all of you again in the nearest future. Kudos, you guys!! read more

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We were in need of ceiling fans to make sure our AC bills did not go through the ceiling during this heat wave. I dropped into the store to see what was available and had such excellent help from Jennifer at the Stevens Creek store in San Jose. Great selection. Thank you! read more

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Prompt service. Lots to look at. Many selections on mirrors and home decor. So many choices. read more

Lamps Plus - Home Decor Near Me - San Jose, California

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This was the best customer experience from a store in years. The Lamps Plus team was knowledgeable about ceiling fans, provided honest feedback, and never pressured me to sell. I want to thank Mek (Store manager), Rudy, and team for their assistance in helping me find the right product for our home. I will definitely come back for my light fixture needs. Highly recommended. read more

Good service. Broke a glass bulb shade, they replaced with no charge. Delivery was very quick. read more

Bani ,she is the best... No matter what, I highly recommend her. She is very caring and sensitive about customer satisfaction. I was so happy , Thank you, Bani read more

We had a wonderful experience at Lamps Plus in San Jose on Steven's Creek. Most of this is due to having Christopher Rogers as our salesperson. He is EXTREMELY knowledgeable about all aspects of lighting. He ended up creating custom pendants for our new kitchen remodel by putting together two finishes that weren't offered by the company. He's amazing. We are very happy with our experience with Lamps Plus! read more

Maria was super helpful in our selection of some bathroom vanity lights, including creating a custom part number for the combination of finish and shades that we wanted. Shortly after, the units went on sale and Maria helped us get the 20% sale price difference refunded per the Lamps Plus price matching policy. Easy buying experience! read more

Great customer service! Great selection! Beautiful lights! We bought many lights for my home from Lamps Plus and we love them. Mek and the staff were incredible in helping me to find lights that look amazing for my spaces and make return easy even when I bring the lights back past the return date. I highly recommend Lamp Plus. Thank you! read more

Lamps Plus - Home Decor Near Me - San Jose, California

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We were very happy to be well supported by Jennifer M- she was very thorough, patient and spent a lot of time with us showing us the different options ( both in store and online). We purchased our fixtures and looking forward to installing it in our home. Happy to recommend Jennifer to anyone who is overwhelmed with options online - pop into the store and have a chat with her. She is fantastic read more

I needed help with my bathroom remodel, specifically a light and mirror. I have a very small bathroom and was finding it difficult to make choices. Maria Bautista was wonderful! She gave me lots of examples and styles to choose from and the advantages/disadvantages of each style. After making my purchases and installing the light and mirror my bathroom is beautiful thanks to Maria! I would highly recommend Lamps Plus for the vast choices! Ask for Maria she's very good at helping you pick great choices and her knowledge of the products makes for a win win! read more

Staff always attentive and helpful. They know their stuff! Selection in showroom is very large, and with staff help to navigate their vendors, your selections are really "Unlimited"! There seems to always be a sale event. Both times I wanted to make a large purchase, I landed on substantial sales. I highly recommend them to service your lighting (& decor) needs & wants! read more

From the gecko, this store has no up-to-date styles, designs, or electronics. Regardless; upon walking in, the sales staff's approach was Not inviting and reluctant in supporting my sale through. I left feeling I was not their "typical" clientele demographic. -Overall not worth the drive out. read more

I was pleasantly surprised the tremendous selection and the excellent quality of the lighting fixtures. Most of all, I thought the customer service was among the best I have ever experienced in years. Every employee I dealt with was extremely knowledgeable and professional. they took time with you and spoke through the product and the transaction. They were very thorough and courteous. I highly recommend lamps plus on Stevens Creek in San Jose ! read more

Zero star if I can. No returns for ceiling fan once installed. How do I know if I like the fan or not before I install it? Manager was arrogant and did not honor the company's return policy. Company's return policy says clearly $50 fee with cut wire. Manager said no return with cut wire. Updated after got contacted with the regional manager, who allowed us to return the fan to the san jose store with a $50 restock fee. 4 star for Lampsplus.com as a whole company. Glad that we finally got it figured out with a few phone calls. read more

Today we experienced excellent customer service from Christopher Rogers. We came in looking for a light for our dining room table and we left having purchased the perfect light. Christopher was super knowledgeable about not only the product, but about design, ambiance and even installation tips. He is a rare one. It is very hard to find someone who goes above and beyond in every way to make sure a customer finds what they are looking for! read more

I moved into a new house a couple years ago and while we like the light fixtures, left by the previous homeowners, the bulbs are not your run of the mill standard types. I knew of this store from a friend and knew they sold all kinds of lighting and bulbs. When I went I was greeted by a very nice and helpful salesman. I showed Nathaniel G. the bulbs I had that needed replacing. He was very efficient and helped me find the exact replacements as well as their LED equivalents. Of course I always opt for the LEDs. I've gone back several times to replace more bulbs and I'm impressed by how knowledgeable he is every time. read more

Lamps Plus - Lamps Plus Salesman - Home Decor Near Me - San Jose, California

I purchased the Possini Euro Wired 32" Wide Glass and Chrome Modern Chandelier from Lamp Plus last month. It is more expensive than a similar chandelier from another online store, but it's worth buying from Lamp Plus because the chandelier is ready to be installed out of the box!!! I was also hesitant buying it in October at the original price because holiday season is coming. However the staff assured me that they would adjust the price if it's on sale within 60 days. And it's on sale as part of the Thanksgiving deals, so we called the San Jose store yesterday and Mick helped me process the price adjustment right away. I really appreciate it! Thank you Mick! read more

Lamps Plus - Possini Euro Wired 32" Wide Glass and Chrome Modern Chandelier. This chandelier is absolutely stunning!! We love it! - Home Decor Near Me - San Jose, California

We just had a wonderful experience at this store! Sarah G. was extraordinarily helpful. She helped us with the research of a very specific lights we need, searching for the best product at the best price. She was absolutely amazing, professional, knowledgeable, patient, and friendly. I definitely recommend Lamp Plus at Stevens Creek. read more

Update: Thank you Bani for reaching out and rectifying the situation. I am very happy with the light purchase and will continue to support your store. read more

Lamps Plus - Prices tag does not say this is price for floor sample. - Home Decor Near Me - San Jose, California

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Good selection on line. Went to store to view products in person. Store didn't have any of the items I wanted to see. Not a single one. Not enough help on duty. Staff member not knowledgeable about products. In person visit very disappointing. A waste of time. The 3 stars are for the lamp shades I ordered over the net. Beautiful shades, good quality, very well packed, arrived timely manner. Good on the net. In-store not worth the trip. read more

Christopher R. went the extra mile to help us pick out lights for our remodel. He was knowledgeable and took the time to explain about each product. Honestly the experience with him at Lamps Plus was refreshing in the midst of a stressful remodel. read more

This review is for Jennifer! She was so helpful and patient with my mom and I. We really appreciated all her help in ordering our new lighting fixtures. We will definitely be back.. Thank you Jennifer and thank you Lamps Plus! Great selection and staff. read more

Lamps Plus - Home Decor Near Me - San Jose, California

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Everyone here is SO helpful and courteous which makes for a wonderful shopping experience .

I'm so impressed with the service I received from Christopher in the Stevens Creek location! I looked online and found a lamp I liked. I used the option to text the nearest store to check stock. I shortly received a text from Christopher with the information I needed. He asked if I'd like a call to place the order, and I said yes. I received a call right away, with good suggestions and super easy order placement. It's a pleasure doing business with this sales person and this company! read more

hello- i took my lamp in there to fix th e socket, the sales\ people we kind enough to help on a complicated fix., lend me their too;ls and expertise. .a very big shout out for their help. c read more

I've been to Lamps Plus on 2 occasions and had outstanding service each time!! My most recent visit, Christopher R. (fan expert) greeted me and helped me navigate my way to purchasing 2 ceiling fans for our newly remodeled home. He patiently took time to educate me on the different manufacturers, motor types, and styles while staying within a tight budget. I've also had the pleasure to work with Maria B. who assisted me with purchasing bathroom vanity lights and mirrors. Making decisions can be so tough when considering style, function, and budget for our home. Maria was super patient and kind helping while I debated on the perfect vanity/light combo. The staff at Lamps Plus are fantastic! I know if I am undecided, need education, or design help - I can drop in, and in one-stop, get everything I need to make a decision I feel confident about!! read more

Purchased a $299 bathroom lighting fixture from this store. It stopped working after about 18 months. As it was out of warranty, the store suggested that I order a replacement driver which was about $30. Replacing the driver did not fix the problem. I called the store and they suggested that I should bring it in. After verifying that the new driver was not working, the store manager agreed to replace the whole fixture at no cost even though it was out of warranty. They refunded the cost of the driver. Overall, I was happy and satisfied with this resolution. read more

Big chain or not, it's eventually the people who stand behind the counter and the manager, Mek (see business card), provides great service. We had 2 light fixtures which stopped working and he dealt with the situation professionally and gracefully. Strongly recommend on looking from him in the store. read more

Lamps Plus - This is the manager's business card - Home Decor Near Me - San Jose, California