Customer service and communication, they made us drive all the way to the Stevens Creek location…read moreduring traffic hours when no mention of going to Coleman for pick up horrible customer communication waste of gas and time. Van was the person who helped us

Amazing furniture store, we accidentally found when visiting lamps plus. They have lot of options…read morefor your needs. Prices are reasonable too. Staff if very helpful. Mike and Van both were very attentive and had lot of patience. I would visit this store in future as well.

what a mess. Furniture is lovely and sales people are helpful in store, but delivery process is an…read moreabsolute mess. we paid for white glove service (extra delivery fee), and it came extremely late, and parts were missing so they couldn't even build it! i contacted customer service and the delivery team. They were closed (2pm). so now, parts are all over the room with no resolution. i called the store, and they were clueless. They were actually quite rude regarding my situation. I spoke with a woman on a sunday afternoon-and she was annoyed that I was calling. The delivery guys were nice (not the fault of them) and they even mentioned this is the 3rd delivery with missing parts that they were provided. Horrible service!

Amazing customer service today! Came in and was immediately greeted by an employee who handled my…read moreonline return graciously and expediently. Then walked through the store and asked a question of another employee who was equally warm and helpful. Props to the manager, too, who jumped in on the return to generate the right code. Well done, West Elm Campbell!

Anthony & his dad at Furniture Discounters are great! I got the lowest price on the Lexicon…read moreMcCafferty couch I was looking at -- it retails for nearly 2x at other places when compared to their price. I was worried about getting furniture delivered downtown, as I live right across the street from San Jose City Hall, but they showed up early, got it to the 9th floor, and installed it smooth as silk, and they did it all within 20 minutes. Seriously, the guy is a pro. I had a really good experience with them, and would buy from them again! They have a smaller selection but everything they sell is cheaper than other places, so if you're looking to save some money, I would check in every so often to see what their stock is.

I bought a pullout couch. I've been shopping around and finally found a great couch here. It is a 3…read moreseater queen memory foam mattress. I bought and paid for delivery. On delivery day we had a problem with the height of the couch and entry. This wasn't going to be in my house today and I was worried whether I had to get a refund and choose a different couch. I was assured by Anthony that he would get the guys to dismantle the bedding mechanism and reinstall it in the house at no extra cost! I was delighted and scheduled a new delivery date in a week. Wow, the guys did a great job and it didn't take even an hour. I'm so pleased with the service and quality of the furniture. It was a great value for me and it's perfect for our living room.

Just received my barrel cabinet from Barrel Dreams. It is amazing! I had a unique situation with…read morea narrow doorway to work around and Brian worked with me to find the perfect solution. HIGHLY RECOMMEND them!!!

UPDATE So after several text messages explaining how to…read morebuild the table and chairs without the screwheads showing two phone calls and a half an hour FaceTime in them, they were able to finally satisfy my concerns and the uneven poorly screwed in deck screwheads that were showing throughout the exterior are now done from the inside and not showing ultimately providing a better quality product. The owner seems to believe that because he has responded to my concerns and ultimately fixed them that all is well. Though I appreciate very much is willingness to address my concerns and ultimately produce a quality product after much of my time being spent, it would've been far better for them just to produce a finished product to begin with. I will say that the final product after my many revisions is worth double what we paid. I hope the owner of the company realizes that having good quality control in a nice finished looked has tremendous value. If he were to produce what he finally produced after the several text messages and phone calls to begin with we would've happily paid double. The concept and overall design of their products is excellent. It is the quality control that is lacking. They should not be relying on their customers to educate them on how to make a quality finished product. Brian seems very satisfied that he responded to the customers concerns and rectified them. Generally speaking I would agree. It is my hope that Brian takes these critiques and changes the way he does things so he doesn't have to worry about responding to customers complaints. UPDATE-- After several texts, a 30 minute visit with a FaceTime call to go over HOW to put the furniture together without the screw heads showing from the outside, they were able to achieve a finished quality look!! 1.did they work really hard to give us a final product we found acceptable and that looks like finished furniture? Yes they did.. 2.Should the customer have had to give them a 20 minute tutorial on how to put their product together so it looked like a finished product? No. 3. Is the finished product that they finally produced in response to our complaints of high-quality? Yes. And in fact had they produced this from the beginning and had good quality control they easily could've charged $50 more per stool and $100 more for the table. Ultimately the company did respond to our concerns and did work very hard to achieve what we were looking for. However it should not have had to come to that. I think that this Business needs to put more effort into their quality control and the overall look of their final product. The design of their furniture is really nice and with additional quality control and attention to detail these furnishings could sell for double what they're currently charging. We are ultimately happy with the finished product, but not very happy that we had to put so much effort into getting this company to achieve what should have been their standard. They have an opportunity to become a leader in this custom furnishing area if they focus more on quality control and finished look. I stand by the earlier pictures and earlier comments that what they initially produced they were supposedly proud of with the screwheads being uneven deck screws that were not flush mounted. I have added photos of the final product with all the revisions we requested and the furniture looks fantastic. Having said that I cannot recommend doing business with this company without the caveat of do your own quality control because they have none in place. Our overall experience with the company was not one that left us feeling comfortable enough to recommend them to friends and family Without the warning of doing your own quality control and making sure that their quality of work is satisfactory to what you're looking for. It is my fervent hope that the finished product they produced for us will become their standard and if that is the case the biggest problem this company is going to have is not having enough workers or barrels to produce all the furniture they will have orders for. I will revise my one star review to a generous three stars. As I do appreciate their willingness to continue to try and make the customer happy, but again have they paid closer attention to quality control and finished look of this would have been a five star review from the beginning. Please take the time to look at the original pictures of the original product that they were very proud of, and the pictures of the revised product which looks excellent.

we found matching dressers . we weren't planning on buying but we found 2 dressers. Rudy and George…read morewere great help wrapping and loading our stuff . thanks to the cashier who was also great. everything was great and we left very pleased. Thanks again Rudy and George

Customer service was excellent, a staff member helped me load a door in the car and he was very…read morecareful

Last review was in 2023, after 2 years of furnishing our home. 3 more years and we have added more…read morefor our home and many furnishings for our guest house built in 1903. My guess is that we have bought at least 80 separate things from the HCC since 2020. We have countless happy endings. Most recent was a maple dining table with 8 chairs for $349 + delivery. It replaced a smaller table and 6 chairs I bought from IKEA 40 years ago. HCC sold it in 2 days for $399, which paid me $200. So the new set cost me $149 + delivery! We are saddened by their decision to close the Campbell store. If they find a way to stay open - buy the building, find a rational landlord - we will happily return. If not, we wish the crew there the best.

STORE IS CLOSING JUNE 30…read more WOW! I had a scheduled pickup for 6/5 and thank goodness I called the store beforehand. During the call, I was informed that they are no longer accepting consignments because the store is closing. What is frustrating is that no one contacted me to let me know about this change. Had I gone ahead with the pickup and the item didn't sell by June 21, I would have been responsible for picking it up myself. Since the original pickup cost me $100, that's money I would have spent for nothing. This is important information that customers should be proactively notified about, especially when it could affect their decision to consign an item. A simple phone call, email, or text would have prevented a lot of confusion and inconvenience. Very disappointed with the lack of communication.

At Home is every home decorators dream store! It is a massive warehouse that you could get lost in…read morefor hours on end. In fact when I am browsing the aisles I feel like I want to toss out everything I have in my home and start decorating from scratch! They have gorgeous throw pillows in a wide array of textures & colors, a huge selection of wall art, vases, artificial plants, candles, mirrors, bathroom accents, just to name a few items. Prices are reasonable & the quality is great! I purchased a bathroom accessory set for a great price over a year ago & it has held up better than any other set I have bought elsewhere! If you ever need anything to accessorize your home, be sure to check this place out!

I initially planned to order online, but since shipping wasn't free even on orders over $100, I…read moredecided to make the 30-minute drive to the store. I figured it would also be a good opportunity to check out their other items. To my surprise, the store was massive, almost like Hobby Lobby. I was thrilled I made the trip! However, I'm giving it 4 stars because the store felt a bit disorganized--especially the Christmas ornaments, which were scattered everywhere. Also, I wasn't able to find everything I wanted, even though their website showed those items as in stock at this location. I did ask a team member for help, and while she was friendly and tried to assist, the item wasn't where she directed me. That said, their prices are very competitive, which is definitely a reason I'll be back for more home decors and other items!

Hmm, I was wondering why this location got so many bad reviews?…read more Because our experience was quite the opposite. Fernando, Daniela, and Emily, provided us with excellent service and insight! We are moving and wanted some great ideas for a queen bed set, mattress, and a couch. They helped us stay within our budget, we were treated so well! They offered us cookies, snacks, beverages, we eventually took some ice cold Coke zeros home! We will definitely come back and shop!

I made a big mistake taking another chance on living spaces. I had an issue with a sofa I purchased…read more3-4 years ago and their service was great and they replaced the sofa for me. It hasn't had issues ever since, so when we had to move, we decided to go back and purchase another sofa set with living spaces again. After a year or two, the couches have held up well enough until just 2 weeks ago my wife sat down on it and heard a sound and it has been sinking in that area ever since. We had paid a few hundred dollars for a five-year-warranty plan to cover things like this and filed the claim they asked for. The people in the store explained how there shouldn't be any issues with the warranty helping us out. Jasmine was very helpful. However, after waiting two weeks for the technician to come look at it, he confirmed that the wood frame has broken and the springs stretched out. He said it shouldn't be a problem to either fix or replace it and that they will get back to us. After a couple days, they messaged me saying that it is not covered by my warranty plan due to it being a "loss of resiliency". It also says in the same claim that they deemed it to be due to a manufacturing defect. I emailed back and disputed the claim, but they just respond simply saying that it is not covered by my warranty plan. I even told the store that I am willing to take some sort of store credit and spend $4k - $5k more on a newer, better quality sofa set, but they do not want to seem to help me resolve this at all. BEWARE OF SHOPPING WITH LIVING SPACES

As a resident of supportive housing, finding affordable furniture is a challenge and can be a…read morebarrier. I ordered my furniture through Nichlaus last week and I got my delivery today. Their delivery team was professional and took great care of my furniture. No damages, fast, and easy. Thank you Cort for all you do for the community.​​​

We bought an entire bedroom set here in 2022 and it has lasted us till now 2026. Great price and…read morequality the staff are nice and there's a lot of options. I remember some friends buying furniture here pre covid and they are the ones who got this place on our radar

I've visited the CB2 at Santana Row several times whenever I'm in the area, and it's always one of…read moremy favorite stops. The location is super convenient, surrounded by great restaurants, so it's easy to make a day out of shopping. I always seem to find great deals and end up leaving with something I didn't plan to buy. I'm always a happy shopper here! The only area that could use some improvement is the customer service at the front register. On a few visits, I wasn't greeted or acknowledged, which made the experience feel a little less welcoming. A simple smile or "Hello" can go a long way and make customers feel appreciated. You never know who might walk through the door looking to purchase a large furniture piece or make a big purchase. Overall, I still enjoy shopping here because of the quality, selection, and great finds, and I'll definitely continue coming back.

I walked in today in a super rush. Aria was at the counter. She's probably one of the best customer…read moreservice I've had at CB2. I walked in with a plate and I needed to have 5 plates. She instantly helped me. And was very thoughtful in her customer service. I ended up buying a lot more than I needed. People like her makes the store a pleasant experience