Absolutely the worst possible experience. If I could rate them -5 stars I would. TLDR at the end.
First lets talk about the buying experience: You are told that this is an American made product. Made in San Francisco area and that it is solid wood. It's not. It's actually plywood. You are also asked for all the money up front. Which is suspicious.
Now lets talk about the waiting. You are told it will be 8-10 week to get your order. After that you are not given any communication. No updates. No time line. No estimated delivery date. Just a nebulous time frame. I ordered in November. I expected to see my bed in February. Mid-February, I called. I was told end of February. End of February I was given a date of Mid-March. They then blew that by more than a week. I would have been Ok waiting if they would have communicated better. Or at all.
And I would have tolerated the delay if the quality had been there. I had looked at Murphy beds on line and saw several appealing models for around 3-4K. They were MDF and I decided if I was going to put in a bed I wanted something that was good quality. Made with real boards. I decided to pay top dollar because I want to believe in local businesses. Boy was I let down. First, the fit and finish of the product was terrible. Anything that wasn't immediately visible (like the backs of drawers and the inside of cabinets) was unfinished. The inside of the pedestal (chest of drawers) was not only unfinished, it had weird spray patterns and was dusty on the inside. They didn't even bother to paint it. There are weirdly painted bit and weirdly unpainted bits. The backs and sides of the drawers were poorly cut and in the case of one of the drawers it was completely shredded. The top part of the side desk was of such poor quality that I had to have it replaced twice. On the third time they got it right. The Murphy bed I bought had a desk to it. The surface of that desk had many imperfections including what looked to be a tape mark or a drag mark in the middle. And to top it all off, the underside of the desk was unfinished and so rough that it caught on my clothing. It is now the middle of May and I had to have someone actually finish the desk for me so I could use it.
And worst of all was the attitude I got from the company. I sent all of my photos and my discussions to their customer service and my concerns were just shrugged off. For the unfinished and weirdly finished portions I was told, and I quote. "But no one is going to see that." That is not an acceptable answer. While they GRUDGINGLY replaced the shredded drawer and the table top they shrugged off the rest of my concerns and comments. This was billed as American, quality furniture. And quite frankly, my Chinese made kitchen cabinets were 100% better quality. And used solid wood where it matters not low quality plywood.
TLDR: Poor quality, poor communication, poor customer service. If you don't want furniture that looks like it was made by people that just don't care, go elsewhere. read more
