What went well, everything. First I have to compliment George, a fantastic salesman and extremely…read moreknowledgeable about his product. He wasn't pushy and I felt quite comfortable with his recommendations. Purchase of a mattress can't be taken lightly, and there is the expense, I have no regrets and feel that George's recommendation was a perfect fit for me, thank you for guiding me. The delivery went smoothly and the two gentlemen were quite friendly and efficient. Do yourself a favor and if you are in the market for a new mattress go to Mancini's Sleepworld in Milpitas!

We had a great experience with the purchase of our mattress. The staff were friendly and…read moreknowledgeable about the products. The showroom was clean. The prices were better than the competing store across the parking lot with next day delivery available. The delivery was on time and professional as well. Thanks!

Doaa was so incredibly helpful and kind as I searched for a new mattress. She helped me stay within…read moremy budget and found me the absolute perfect mattress. She was incredibly knowledgeable in the different mattress types, the benefits of each type, and was so patient as I tested out the many different types. I truly could not have asked for a better experience. She deserves a raise, so I hope management gives her what she deserves!

Shout-out to Carlos in the showroom and Arthur for delivery!…read moreCarlos: Knowledgable with both products & services, cool and super patient with all our questions and flip-flopping about what we wanted, helped us ultimately pick the right mattress at the right price, and overall great customer service! Arthur and teammate: Clean shoe covers inside the house, double-checked height setup of frame to ensure it's exactly the height we wanted; informed about haul-away details, gave us a quick demo of the adjustable base, and cleaned up thoroughly afterwards.

Almost three months now since I received my sofa and I still can't believe how much I really like…read moreit. It is just so comfortable that I don't want to get up from it. I had been looking for a while now to replace a rather "lived in" sofa and I couldn't find anything out there I really liked, that is until I came across "WhatARoom". Their numerous custom designs, sizes, incredible fabrics and seating comfort choices available I knew I was at the right place. I was a bit hesitant about buying without trying/seeing as I'm from out of state but through many back-and-forth emails with staff I felt at ease with my decision. Delivery was fantastic too and the care taken by the delivery company was perfect.

I purchased my first adult couch from them about 10 years ago. No more hand-me-downs. What A Room…read moremakse your coach to your customization so everything's going to fit exactly as you need. Their customer service is great and they're responsive. They have lots of fabric to choose from and most are machine washable. The only reason I didn't give them 5 stars is because of the price. They ain't cheap - but most things in this world that last long aren't. If you're considering buying new couches, drop by and test out their cushions, it may only cost you the loose change in your pockets.

My girlfriend and I are were looking to buy a mattress, as we're college students moving into our…read morefirst apartment together this week. At this Mattress Firm, Cynthia the district manager was extremely helpful in answering our questions, suggesting different mattresses, and assessing what exactly we wanted. We eventually got a queen-sized, good quality mattress priced just under $500, and Cynthia thoroughly explained the warranty, the addition of an adjustable base with no charge, and free delivery. The process was a lot simpler than we thought, and we thank Cynthia for her help!

Jillian was my sleep expert. she was super nice and helped me find the perfect bed. Very good at…read moreher job.

Shop no more! This is the place for you!!! I had the…read morepleasure of working with Bao of NORCAL Furniture some items I needed. Bao was honest, trustworthy, and communicated very professionally. I would recommend their products and services! Highly Recommended!

We had a fantastic experience buying from NorCal Furniture. After purchasing a piece of furniture,…read morewe ran into a slight issue with it. What really set this business apart was how the owner handled the situation: he immediately took full ownership, gave us clear options (offering either a partial refund/discount or a complete replacement), and ensured the problem was resolved to our complete satisfaction. The entire process was fast, reliable, and completely stress-free. It's rare to find a business owner this honest, trustworthy, and truly committed to customer satisfaction. We love our furniture and couldn't be happier with how we were taken care of. We will definitely be back and highly recommend NorCal Furniture to anyone looking for quality pieces and top-tier service!

I had the absolute pleasure of working with Charles. From the moment I walked in, he was kind,…read moreattentive, and made me feel like a valued customer. He kept me well-informed throughout the process and gave me the space to make decisions that best fit my needs and budget. I especially appreciated that he did not use any high-pressure or sales tactics. After explaining my situation, I chose an Extra Firm Twin XL Stearns & Foster. While it was at the top of my budget, Charles made me feel confident in my decision and reassured me about exchange options if needed. My husband and I are very happy with the mattress so far and plan to return soon to explore upgrading his side and ultimately getting the Split California King. All in all, thank you to Charles for making this such a positive experience. Purchasing a mattress is a significant investment, and it feels great to be confident in that decision. Shoutout as well to Kenny for his excellent and friendly customer service!

Helped by Charles! Such a sweet guy. We came wanting to just browse but ended up buying because of…read moreCharles knowledge with mattresses. He didn't try to up sale us. He wanted to make sure we were getting the bed we were looking for. He made it such an easy process.

This was my second time going to Thai furniture store and the first time was 9.5 years ago and I…read morekept that loveseat and chaise until I just moved. So I needed new furniture for this new house, so I figured this was the best place to get some ideas.... Little did I know that we'd end up buying a sectional and sofa! Haha There's also a back sale room with last seasons things on sale for a discounted rate. That area is not air conditioned, so be careful back there, one could definitely overheat on a hot summer day! Both pieces we wanted were on sale, so it was a great deal and the only thing I was upset about was the fact that the 5 piece sectional was available, but only 2 of the 5 pieces were in the store. I had to call back and due to the fact their shipping containers are coming in from Vietnam, we bought our furniture in the middle of July and we won't get the sectional until 10/15! On top of that, I misunderstood the gentleman I was placing the back order form and I thought I wouldn't be charged until all 5 pieces were available, that was not the case...... I was charged for the 5 piece sectional as well as the sofa upfront. Which was fine, but now having to be patient and actually WAIT for our sectional to arrive is a bit annoying- especially since e I already paid for it back in July. Overall, I wouldn't mind shopping here again and I never needed that extra stain protection on my Ashley Furniture, so I'm sure we'll be okay now that we have a leather pieces. Yet- being charged for a sectional and then waiting 3 months to receive it AND having to pay an extra $100 shipping surcharge s ms a bit annoying, considering the store was the one that didn't have the item available- unless we wanted to buy the floor model hahaha

We ordered a bunk bed on their website but the actual bunk bed delivered doesn't have the shelves…read moreas pictured on their website. I called and spoke to the Manager on Duty at the Fremont Store, Aman, who was absolutely unhelpful and just kept repeating that the picture on the website is wrong so I should somehow just be happy with what I got. What is the point of having pictures and advertising something for sale on the website if it isn't even accurate. I asked to escalate the issue to higher management because "The picture on the website is wrong" is not an acceptable solution and of course the General Manager is conveniently on vacation. It is next to impossible to talk to a human on their website and it doesn't seem like they even have an email We have purchased from this location for the 3rd time and will not look at Living Spaces again.

When I came into this furniture store I was so excited about everything I was saying. The prices…read moreseem reasonable and the furniture was beautiful. However actually purchasing with them was an absolute nightmare of an experience. I purchase two items a bunkbed, and a king size bed frame. The bunkbed arrived with chips on the ladder. The delivery person tried to tell me that it was OK that the ladder had chips and I proceeded to let him know it was not OK and I took pictures of it so that I could send it to the store themselves. Once he saw me do this then he took the ladder down and he took it back to the warehouse to fix it. I had not heard from anyone for three weeks. I finally called the furniture store to ask them where my latter was, and they immediately they immediately delivered it within 48 hours. The king size bed however, was not nearly prompt. The bed was estimated to arrive within 4 to 6 weeks. I called them nine weeks after I purchased the bed that cost me a lot of money and I was told that they had tried to get in contact with me. I had never received any missed calls or any voicemail from the furniture store. Then once I did call them and follow up the bed was delivered to me within a week but it was missing the four drawers that were at the bottom. The delivery folks had attempted to call me but hung up after one ring and left my apartment when I did not open the door. Finally, I received the drawers two weeks after the bed and even then did not receive the phone call that was promised to me on what time they were delivered the drawers. The drawers were left outside of my door and I found them when I came outside. I found the service to be very poor. The follow up on the side of the furniture store was very slow, and I had to follow up many times in order to actually receive my furniture. I would not purchase from the store.

I came to the store. Was looking around for a dining table and had a phone call. It was 5-10 mins I…read morewas sitting inside and they kicked us out. Lol you are selling $2k-$3k table but service is not good as McDonalds. Actually McDonald service is much better. Next time when the manager says something make sure don't lose a customer that came to your store to spent money. Bad service! Bad vibe! Super expensive! Go to Santana row cb2 or go to z gallerie much better and cheaper than this store.

Love my new couch! Very affordable and they delivered to my apartment in San Francisco at no…read moreadditional cost. The movers were extremely friendly and carefully navigated through my apartment without hitting anything. Will definitely continue to order from them in the future

Moved apartments recently and was recommended Maison Furniture by a colleague…read more I cannot give this place anything but 5 starts, mainly for their exceptional customer service. I worked with Vincent to pick a new drawer and dresser set and he helped me find the set that fit the aesthetic and exact dimensions of my room. The set was reasonably priced and within my budget. Thank you again Maison Furniture for making decorating my room as seamless as possible, will definitely be referring friends and family here.

Unable to give a lower rating -- this has been the worst provider experience in the Bay Area. Their…read morepopularity seems to stem from offering cheaper products, which might appeal to newcomers unsure about how long they'll need them. However, I strongly advise against purchasing anything you plan to use for more than 6 months to a year -- it's simply not worth the money. The most disappointing aspect is the post-sale behavior. Once payment is made, the provider's attitude changes drastically. When issues are raised, instead of addressing them professionally, she becomes defensive and dismissive. Attempts to deflect responsibility by invoking personal factors like age or gender only make the experience more frustrating. It's unfortunate and unprofessional. Expensive recliner (3+2) broken in months.

Hole in the wall place with many coir based mattresses that are popular with Asian parents…read more Cash and Cheque Only so go prepared.