My boyfriend and I went to this location to see if we could find a vase for my mom but while we were browsing we noticed that the employees seemed to just circle around us to see what we were doing instead of actually servicing and making us feel unwelcomed. My sister had also mentioned to me that her and her bf had a similar experience in which they just felt they were being watched and not actually serviced. I feel like this location slightly judges based of stereotypes since me and my boyfriend are young adults around pretty expensive furniture, I can see why they would have that judgement upon us but it's not right. In the end I felt uncomfortable walking out without purchasing anything so I purchased a nice green vase . We did wait 10 min to get rung up. It was ironic how once we wanted to pay, there were no employees around. read more

CRATE & BARREL KIDS REVIEW: Crate & Barrel Kids is located in a corner of the 2nd floor of C&B on Santana Row. I was looking for kids bedding and wasn't expecting much since the kids section is just a small corner of the store, but I was pleasantly surprised by selection of bedding available. The quality of their bedding is exceptional and their designs are modern but not weird (if you know what I mean). They also have some nice kids furniture, including cribs, beds, desks, and tables & chairs. Of course due to space, there isn't a huge selection of furniture, but what they had out was really nice. read more

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A bridal registry was the reason for this visit bc normally I hardly shop here. Everything was well organized & easy to find. The staff were helpful, but if you have a registry make sure you have a picture of the registry code. Internet service is horrible, so plan accordingly. Other than the internet issue, I was able to get what I needed in a reasonable amount of time. read more

2nd review of Verano Lounge sofa bought 7 years ago from C&B. This time a piece of metal sticks out... and it cannot either push in or pull out. Fortunately so far nobody got hurt. Together with my first review of the pillows with the sofa, I can conclude this is a beautiful but low quality piece. read more

Crate & Barrel - Piece of metal sticks out of the Verano Lounge sofa after 7 years - Furniture Stores Near Me - San Jose, California

We had a really good buying experience at this Crate & Barrel. It's conveniently located in the Santana Row shopping area and right next to a structured parking lot. It's definitely a much more priced home store, but the quality is pretty good. There was an item I was looking online to buy in store. This allowed me to come see the item on display before deciding to buy it. The staff was really helpful in locating the item for us and then bringing it out to our car. They instructed for us to drive up and that someone will help load it. Overall it was a seamless shopping experience. read more

We have had such a great experience purchasing our sofa & multiple other items here. Wendee made the experience fun & Caroline has been wonderful helping us with a couple of issues. Every time we go here the staff is professional & kind. read more

There was an active shooter at the mall and for some reason the managers kept the crate and barrel open even though every other store was closed because of the shooting. Never going to a store that cares so little about their employees. read more

This place was everything I could have hoped for as a customer. Upon entering, I was immediately greeted by a very friendly and helpful employee named Mary. I needed to stock an entire kitchen from owning zero of what I needed. Having just moved here, I wanted to start fresh. And owned nothing. Mary and I walked around for quite some time, choosing everything from plates to peelers to bathroom towels. She easily entered my selections and changed and updated them as I changed my mind again and again. I took home my quote the first day and went to my hotel to make changes. I returned the next day to finalize and place the order. This is when Megan came from behind the scenes and coordinated every item on my list. To be concise, Megan and Mary choreographed the entire order. Some stuff I packed out in four bags with the rest of the stuff in two weeks. (My needed date) As I awaited the finalization of my order, Megan had employees arriving from all over the store to prepare it. It literally was "all hands on board," making it happen. This was one of, if not the best, shopping experiences I have ever had. I personally want to thank Mary and Megan. I also wanted to acknowledge how so many employees just said, "Hello." I shall return to use the free designer services because of how well I was treated. Since I have been involved in retail work for some time, I must admit I was surprised how meticulously well stocked the entire store appeared. read more

My wife wanted to exchange a brand new boxed candle for another scent, in which there were several of both scents on the shelf. Since it was purchased over 30 days, the store manager would now allow her to do the exchange. read more

I received a gift for a Nespresso Aeroccino 4. I already had a 3 at home so didn't open it to use until a few months later. When I opened it inside the box was a Nespresso Aeroccino 3 and not the 4. Took the receipt and the item back to explain it to the representative who sent me to his manager Kilmer to explain the situation all over again. The item is not used and the item as purchased at Stanford Palo Alto. Kilmer's response was it's not our fault you need to go talk to Palo Alto because if he took this back it would mess with their inventory. I live in San Jose I'm not going to drive to Palo Alto for a mistake that Crate and Barrel made. I mentioned that this was an issues, Nordstrom or Target and even Walmart would take it back. Kilmer replied with Crate and barrel is not that type of store. I asked Kilmer to write me a note for the Stanford store and he didn't feel comfortable. Obviously he is not a true manager or wants to help a customer for a mistake Crate and Barrel made. Needless to say, I'll just stick to Amazon, Walmart or Nordstrom who provides better service. Terrible customer service here. Kilmer if you are going to work for a place that sells high end products please provide that customer service. I called corporate and a very nice customer by the name of Aaron listened to the situation. I sent pictures of the untouched miss package item and Aaron provided the Crate and barrel service that should have been initially provided to me. read more

My husband and I recently visited the Santana row Crate and Barrel and purchased a sectional with the help sales associate, Aubree Grider. She was extremely knowledgeable and made sure we were comfortable throughout the entire experience. She offered guidance and was patient with us when rendering many different configurations and talking us through all our options. Not once did we feel like she was trying to make a sale but rather that she wanted us to decide on something that we were ultimately happy with. We left feeling confident with our purchase and the over all experience. We will definitely be coming back soon for some additional pieces and we look forward to working directly with her again. She truly provided a 5 star experience and deserves recognition for her hard work and great customer service. We highly recommend asking for her when shopping! read more

Came in two swap two pillows I purchased online, all I wanted was the same pillow but slightly more firm. Should have been an easy ask, right? After being left waiting around multiple times and handed off to multiple associates I was shown a few options. Then after waiting quite long time to pay, it turned out they were literally 5x more expensive and not the same product. Ended up walking out without any pillows because of the poor experience. read more

Came here to look at a table I found on the Crate & Barrel website that caught my eye. I wanted to see it in person before buying. Ended up buying the table, and I love it. Had a nice experience shopping here, and the customer service was great. read more

This review is for the customer pick up. First off make sure you read your email. It is located in the back near the loading dock facing the parking lot. I checked in and also rang the bell . The lady asked for my name and quickly returned. Great customer service read more

Our salesperson, Diane, is awesome. I trust her taste and her judgment. She went out of her way to help us pick out the perfect sectional. We had an issue with the corner cushion because it was sinking way too early in its lifespan (pretty much immediately) so customer service was responsive enough to have it replaced. I expect no less from a place like Crate and Barrel. Their products are top notch and they go out of their way to be helpful. Also, their credit card (if you can pay if off quickly) is totally worth the 10% return. You keep going back for more purchases. :-) Lots more home decorating with this place! read more

Crate & Barrel - Even Sherry, the bear, approves! - Furniture Stores Near Me - San Jose, California

For the last 30 years, I have always loved and enjoyed to shop at Crate & Barrel. Today I had a very bad experience at their Santana Raw store. I bought an apron for a friend's birthday in late March this year and she gave it back to me and said it's too big on her and asked if I can return it. Since it's over 30 days, it's not returnable nor exchangeable. It's totally understandable since it's the store policy, what's not acceptable to me was the store manager's attitude. She said to me in an monotone voice and poker face "we don't even carry that product (apron) any more!"... Sure enough, there were still a lot of the same aprons in the store. It's very clear that she disrespected her customer and also lied to her customer! read more

Hi Jeremy, It's ridiculous the way Crates&Barrel takes care their customers when thing happened. I brought the kettle back to Crates&Barrel in Santana row to ask for a replacement because I discovered that this leaking situation happened to the other customers, and I am not the first one neither the last one who has to suffer this bad quality product. And my kettle is still under 1 year warranty ( from my purchase time on Feb 17th 2023 to now is December 26th = around 10 months only) Ridiculously, Crates&Barrel denied all the liabilities with their low and bad quality products and push it to the side of Haden company (kettle brand). You guys should never buy this Haden kettle from Crates&Barrel if you guys don't wanna be in my situation! Everyone can see the way Crates&Barrel denied their guilty and how ridiculous they treated their customers when there are issues. Never buy anything from this company again ! read more

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Maaaaybe a 3.5? But decided to round to 3. TLDR: if you're signing up for the registry event, download the app ahead of time and to be honest, you could do most of the registry stuff on the app/online. But go if you want the freebies! -- After seeing so many reels/tiktoks about Crate & Barrel's registry events, when I got engaged I knew I had to sign up for one. Finally, we're at the time to start our registry so I signed up for a registry event at this Crate & Barrel. Typically, registry events are private events held before the store opens. However, due to holiday hours, the store was open while this month's registry event happened. No big deal - it's such a huge store and it didn't really matter to us if it was private. Upon arrival, we were greeted by Judy who was the Le Creuset rep. She guessed correctly that we were there for the registry event and brought us to the Crate & Barrel staff to check in. It was clear that the staff was frazzled, maybe because of the new hours(?). The customer service from them was pretty curt and you could almost feel the stress they were feeling. They told us that they couldn't check us in at the moment since they were busy with other customers and honestly, it felt like they were speaking kinda rudely to Judy. I will say, later they did apologize for being so frazzled earlier and we weren't really bothered by it so it was all good. Anyways, Judy helped us out while they were busy and gave us more info about Le Creuset, gave us a free Le Creuset magnet, AND she made us complimentary crepes. She also gave us her own personal tips for registries (like register for more cups than you think because some might break, etc). All around Judy was super helpful and really the only reason why I was thinking about giving this 3.5 rounded up to 4 stars. The registry event was pretty simple though. You download the app and scan barcodes for items you'd like to add to your registry. For some reason, scanning wasn't working for us so we ended up just manually adding the SKU codes to the app. We also got a free gift (two wine glasses) and a goodie bag of bridal/wedding booklets and registry info. The store itself was nice and clean as many Crate & Barrels are. Well organized and everything was easy to find. Park in the free Santana row parking garage across the street! read more

There is a sales rep there (black curly hair) that will be reported for poor service. Upon arrival there was no greeting and when attempting to ask a question in regards to a pillow cover size/location she replied with a snarky tone and had little to no interest in helping me. read more

2 stars knocked off due to the unhelpful lady on the first floor by main entrance. I asked her if they had a certain item and replied "I don't think we have that but let me check online". Never did, found her "stocking" aka looking busy somewhere else. Tsk tsk don't waste my time please read more

Customer service there is very disappointed. If you have to return or exchange any product. It's a nightmare. I don't recommend their product. It can be a little hard to find but for the same amount of money you can get way better service elsewhere. read more

Crate & Barrel - Scratch on the back of the chair after 1 month and It's leather per manufacturer and CB. - Furniture Stores Near Me - San Jose, California

What a nightmare~ This beautiful store combined with my crazy indecisiveness! What's a girl to do?! From the moment I walked in I could hear the angels singing... Wait what? you can hear it too?! Oh...it's music! Whew I thought I was having a moment... Keep cool act dignified. But, LOOK at all this stuff! The dishes oh...look over there the wine glasses...look over there... Smell those candles! I NEED those napkins! I feel like a squirrel on crack~ohhh...Look over there...Oh my are those chopsticks? should I change my kitchen aesthetics to Asian inspired? look at those tablecloths... Furniture upstairs...Oh it's nice up there... Remember to act cool~keep those uhhs & ahhs to yourself. It's all so nice and pretty. Those Couches & Chairs are so comfy! Love this store! Hubby got lucky. Only bought a candle. No need to refinance the house. Lol read more

My husband and I used crate and barrel as our wedding registry and had a great experience. We had to purchase a few more things to complete our plate-ware and silverware sets. We ordered these items online at full retail price. When we came to the store to pick up our items the cashier Carl mentioned that newly weds get a 15% discount on any additional purchases for a few months after their wedding. He helped return our online items so that we could receive them for a discounted price. We are excited to get some more things to fill our townhome. We felt truly lucky that he helped us! Thanks Carl for saving us some newly wed funds! Happy holidays. read more

POSITIVE EXPERIENCE: Jade was awesome, we traveled 44 mins (38 miles) to pick up items not in stock at the Walnut Creek location. Although we had the WC store check SJ system inventory for 7 it wasn't accurate, next time we will take Jade's advice and call the store and purchase over phone for pick up. He was proactive in getting us info immediately for in stock merch we were seeking, then made sure we were completely satisfied with our visit by staying close by while hubbs completed his store phone purchase and asked if I was looking for anything specific. NEGATIVE EXPERIENCE: When we first arrived One unmentionable blonde saw us approaching the desk and she took off just to offer help to the next person walking in to the store - very wierd. So hubbs had to track her down. She said she'd check on the item but started ringing a customer up. Hubbs went back up to the desk to ask her was she going to help us find our items. If you are visiting on the weekend look for JADE, he is approachable, courteous, and customer-service oriented. Avoid the blondes because it might be the same one who dissed us twice. read more

Crate & Barrel - Santana Row c& B - Furniture Stores Near Me - San Jose, California

Great store and good staff. The store itself is beautiful and has a selection of home goods. It is pricy though and most of the things for example silver ware and plating can be found at other stores for cheaper prices. The staff is pretty helpful though and easy to find when you have a question. read more

Crate & Barrel - Furniture Stores Near Me - San Jose, California

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Unfortunately, I have to lower my rating to a 1. Their store is still beautiful and the staff is wonderful but the quality is ot there lately. My dining table & chairs arrived after 6-7 months and they are not upto the mark. The dining table and bench were not finished well and we got a replacement. Now the chairs came and one is broken/not attached properly and another one wobbles. I am getting really tired of having to constantly deal with the customer service there (they are nice but have no control on the quality). Really disappointed specially since i wanted to buy a lot more pieces for my new house. read more

I was asked to call the store, to place an order for a nursery glider for which I had gotten a quote yesterday. I called and enquired about whether my sign in coupon can be applied to the quote. The associate was rude and told me that "all furniture associates are busy assisting other customers now", and that I could go read the fine print of the coupon. I am told that someone will call back, but I am about to place an order with a different store. An update: I also did not receive a call back from the store. read more

I had a 45-minute session for the design desk. It was such a waste of my time. Originally I was hoping to get some idea of how to match a rug with the Gather sofa, also the media console etc. Apparently Wendee was sooooo popular and sooooo busy with other clients that half of the time she was gone. And when she was with me, she checked her emails and replied to them. In the end I felt I was there watching her working?! Although she was sooo kind to offer an in house visit tomorrow, I think I'm better off design with others. read more

Kind and friendly staff. I've frequented this store for many years, and have never had a single bad interaction with staff. Always polite and willing to help! I've noticed some complaints with delayed shipping. Please keep in mind this is unfortunately the norm now for many stores. The pandemic increased the rate of online shopping, congesting the amount of packages needing to be shipped. read more

Been awhile since I last came here. I must say with the expansion of their children section in front it sure makes my shopping experience better. They have coloring and some toys where the kids can play. It helped distract my kids while I was able to peacefully shop. read more

My husband & I went to this Crate& Barrel in search of some new wine decanters. Courtney went above & beyond to help us! She could have easily said "we only have what's on the shelf" which is what most people would say. But not her! She was able to call someone and ask if there were any more in stock and was able to find 2 decanters! We were beyond thrilled! She even had them at the counter waiting for us, checked us out, and wrapped everything so perfectly! My husband I left the store talking about the great care and customer service she provided us. We will definitely be back! read more

After a rather unsuccessful browse over at Sur la Table, I felt that it was time to walk across the street to Valley Fair to continue my Christmas shopping hell. As soon as I saw Crate and Barrel, I knew I had to take a peak inside though I am fully aware that the things here are awesome but expensive at the same time. It fathoms me that I have no check ins here and I have shopped here on several occasions. I was a tad disappointed but what can I do? The world has bigger problems. Anyway. As soon as I stepped inside, my eyes were fixated on pretty much everything. This is a great place to not only get gifts but gifts for yourself, too. I find myself marveling over every centerpiece, every aisle, every shelf, and every basket. There were a lot of seasonal items as well as cool kitchen gadgets that were on sale. Fondue sets were on sale among a lot things for the "I love to cook" people. In the end I grabbed a festive (red) fondue set and a plate and bowl setting w/ chopsticks holders (seriously these are so cute and practical). I almost grabbed some for myself but figure I should get gifts out of the way first before I embark on retail therapy. There are a few cash register kiosks so the lines were disbursed and it moves quickly. The girl that rung me up was pleasant and friendly. She wrapped my 2 gifts and gave me a gift receipt w/ a smile on her face. I bought 3 items for less than $30 so not only it was a bargain but I am 100% sure my 2 recipients will love their gifts. read more

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I was recently shopping at this location and was being helped by a manager named Megan - she was EXCELLENT and made my shopping experience very enjoyable. I would definitely return to this location. read more