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    Crate & Barrel

    3.3 (260 reviews)
    Open 10:00 am - 8:00 pm
    Updated 2 months ago

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    Shih Fa K.

    Came here for a pastry blender because it was ranked well by Wirecutter. Came here because I saw it was available for pick up. When I arrived, I was quickly directed to the section where it was supposed to be, and I picked out the one I wanted. Checkout was a breeze. The most challenging part of the evening was finding parking at Santana Row. The item was a good value.

    Lily S.

    CRATE & BARREL KIDS REVIEW: Crate & Barrel Kids is located in a corner of the 2nd floor of C&B on Santana Row. I was looking for kids bedding and wasn't expecting much since the kids section is just a small corner of the store, but I was pleasantly surprised by selection of bedding available. The quality of their bedding is exceptional and their designs are modern but not weird (if you know what I mean). They also have some nice kids furniture, including cribs, beds, desks, and tables & chairs. Of course due to space, there isn't a huge selection of furniture, but what they had out was really nice.

    Piece of metal sticks out of the Verano Lounge sofa after 7 years

    2nd review of Verano Lounge sofa bought 7 years ago from C&B. This time a piece of metal sticks out... and it cannot either push in or pull out. Fortunately so far nobody got hurt. Together with my first review of the pillows with the sofa, I can conclude this is a beautiful but low quality piece.

    Even Sherry, the bear, approves!
    Janet P.

    Our salesperson, Diane, is awesome. I trust her taste and her judgment. She went out of her way to help us pick out the perfect sectional. We had an issue with the corner cushion because it was sinking way too early in its lifespan (pretty much immediately) so customer service was responsive enough to have it replaced. I expect no less from a place like Crate and Barrel. Their products are top notch and they go out of their way to be helpful. Also, their credit card (if you can pay if off quickly) is totally worth the 10% return. You keep going back for more purchases. :-) Lots more home decorating with this place!

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    6 months ago

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    Review Highlights - Crate & Barrel

    My fiancé and I originally stopped by Crate & Barrel to get my brother a wedding gift but we later on decided to register for our own wedding.

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    Diptyque Valley Fair - Finally caved and got the Fresnel after admiring it at Diptyque Valley Fair

    Diptyque Valley Fair

    4.6(42 reviews)
    0.2 miWest San Jose

    There are very few stores in this big wide world that I'm excited, let alone willing to leave my…read morehouse to visit. The Diptyque Valley Fair boutique is an exception thanks to their amazing associates! I usually work with Kimmy who is really chill and has helped make great recommendations of accessories and different samples to try out. This visit I was blown away by how kind and professional Regina is! As I walked in she warmly welcomed me by name! I was absolutely shooketh and super appreciative of this (first time in my life this has ever happened) and by how much time she dedicated to let me pick my birthday candle and tell me about upcoming scents and events. The whole visit seriously made my day after a super busy work week. Shout out to the team at this boutique- y'all are the best!!

    I love going to Diptyque. It's easily one of my favorite stores. The space is always beautifully…read morecurated with a boutique feel that's clean, minimal, and thoughtfully styled. Every condition feels intentional. From the candle displays to the soft lighting and classic Diptyque details. The ambiance inside is calm and refined. The service is always good whenever I visit. The staff are consistently friendly and respectful. A must visit if you love beautiful scents and a peaceful shopping experience.

    Photos
    Diptyque Valley Fair - Finally caved and got the Fresnel after admiring it at Diptyque Valley Fair

    Finally caved and got the Fresnel after admiring it at Diptyque Valley Fair

    Diptyque Valley Fair - Nice display 5/26/24

    Nice display 5/26/24

    Diptyque Valley Fair - The sales folks are too good at their job here... I ended up buying so many city candles!

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    The sales folks are too good at their job here... I ended up buying so many city candles!

    Makers Market

    Makers Market

    4.3(42 reviews)
    0.2 miWest San Jose
    $$$

    Went here a few times prior to this Christmas season. Found some nice gifts (felt overpriced but I…read morewas in a pinch for time) and love that everything is supposedly local artisan-level products. My issue has been the attitude of the one specific person who was working each time I went. Pushy as heck every time, following me around and talking at my back as I look at products- if I wasn't in need of gifts I would've walked out immediately. I don't need to be hounded as I shop. Couldn't answer simple questions based on what she tried to explain to me: Me looking at a resin platter. Salesgirl: it's so pretty isn't it? Me: it is but it is uneven when laid flat and the handles are different on each side. Her: Oh it can be "warmed up and flattened so it isn't uneven" if u "leave it in the car" Me: umm huh? Her as she quickly walks away: yeah or heat it up in the oven and like press down on it on the countertop. Me: Ok so what temp can it be safely heated to? Her from behind the cash wrap: just heat it idk. So do you want it or not? Me: no thanks for that price ($200) I would want to know what "heated" means. Sounds like it isn't very possible to make it lay flat without knowing the specifics. Her: well then don't buy it. Me: yeah i definitely won't. I expected a nice reply like "Oh let me check with the Maker and get back to you" or "sorry I don't exactly know what i'm saying but our return policy is.. and here is how to contact the Maker." Still bought about $300+ of products on that visit but wrote this review in my head before leaving as she shot me eye daggers as she rang us up. Won't be in again if she is working. Or maybe ever...made it all very suspect.

    I've been to this particular store a handful of times and every time I go I find the perfect…read morepresent!! This particular weekend I wanted to get something for my niece who is graduating high school as well as turning 18!! I found a really cute, simple necklace that was pretty yet unique along with some really nice earrings! Not exactly a matching set, but I bought them to not match. My niece loved them!! Easy $60 present and it was unique the lady behind the counter, even wrapped it in a cute little mesh bag. I had tissue paper at home so I added that to the little rustic brown bag to have a pop-up color and overall I will definitely be back!!

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    Makers Market - The dudes love it here

    The dudes love it here

    Makers Market
    Makers Market - @lesminaddio

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    @lesminaddio

    BoConcept - Imola chair - beautiful clean lines!

    BoConcept

    4.9(89 reviews)
    0.0 miWest San Jose
    $$$

    We had such a great experience shopping at BoConcept! The staff was super friendly and really took…read morethe time to listen to what we were looking for. They were patient, thoughtful, and made the whole process feel easy and enjoyable. We originally went in to buy just a sofa, but our designer, Michelle Winter, helped us think about the bigger picture -- how everything would fit together in our space. She has such a great eye for design and gave us so many helpful suggestions on how to decorate and pull the whole room together. While we waited for our order, Michelle kept us updated every step of the way, which we really appreciated. The communication was excellent, and it made us feel taken care of. The furniture itself looks amazing -- super stylish and great quality. We're so happy with our purchase and would definitely recommend BoConcept to anyone looking for beautiful, modern pieces and an awesome shopping experience!

    I received my new sofa from BoConcept today and it was worth the 3-4 month wait! There was one…read moreslight delay in the shipment due to something out of their control but once they quoted me the second delivery date they stuck with it. Delivery people were on time, super nice, and efficient. My only complaint is that I was interested in the stain-resistant treatment but wanted to know if it was made of toxic chemicals. They weren't able to provide any details so I didn't get it.

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    BoConcept
    BoConcept
    BoConcept

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    West Elm - Front display

    West Elm

    2.7(18 reviews)
    2.2 mi

    I came in tonight to check out sectionals in person…read more After seeking a sectional to replace our family couch (which, is breaking down after three years! what a bummer), we decided to test out couches in person. Our last couch was purchased online and we followed reviews who had solid feedback, but no long term feedback. The couch was awesome upon first opening and using, but as the years went by the springs and cushions couldn't hold up as well. The couch has lost its shape and feels uncomfortable. This background story prompted me to seek West Elm for a better option. I know West Elm provides quality and durability. The last couch we had was a nameless brand and that red flag had me investing time in researching our next couch. West Elm's contract grade third party approval is something that I've admired and appreciate. Knowing that something can withstand high impact and volume is important especially when you have a busy life or entertain guests often. This was important to us. I've found and loved multiples of their couches online, but sitting in them in person made the biggest difference. I learned which couch was better for us (Dalton 2 piece) and the color that would fit with our room. We were helped by an associate who approached us and helped guide us in the process of choosing a fabric and material. I didn't catch his name, nor was he wearing a name tag, but he provided us swatches to feel and see before determining the final order. Him bringing out the swatches had a huge influence on our choices. He showed us a material that would withstand scratches (we have cats), and would also age well with future use down the line. Having a piece that would grow and adapt with our lifestyle meant a lot to us and the process in finding the next best couch. What I had appreciated was how attentive he was and how he helped us choose everything in store and printed out the order in case we were interested in pursuing it further. Ultimately, we ended up leaving with the order number and the specs for the couch. We decided once we had come home that that was the couch for us and we will be following up to place an order. It was a game changer trying out the couches in person since there were many lovely pieces and I would have otherwise overlooked the couch we ended up loving online. In the end, envisioning our home setting and layout was made a lot easier in store. I appreciated the stellar customer service, along with getting a quote for the sectional we're going to purchase. There is so much to see and appreciate in store, we will definitely return to purchase other delightful pieces in the future.

    what a mess. Furniture is lovely and sales people are helpful in store, but delivery process is an…read moreabsolute mess. we paid for white glove service (extra delivery fee), and it came extremely late, and parts were missing so they couldn't even build it! i contacted customer service and the delivery team. They were closed (2pm). so now, parts are all over the room with no resolution. i called the store, and they were clueless. They were actually quite rude regarding my situation. I spoke with a woman on a sunday afternoon-and she was annoyed that I was calling. The delivery guys were nice (not the fault of them) and they even mentioned this is the 3rd delivery with missing parts that they were provided. Horrible service!

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    West Elm - Living room !!!

    Living room !!!

    West Elm - Dining decor

    Dining decor

    West Elm - Bedroom decor

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    Bedroom decor

    Crate & Barrel - furniture - Updated May 2026

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