Very honest business didn't catch the name of the employee but I brought in a iPad for screen…read morerepair and he found that there was a screen protector on it and just pulled it off. I bought a new one and had them installed. I was told that the screen was cracked the person I bought it from didn't know it had a screen protector. He easily could have told me the screen needed replacing and charged me for a new screen. Small detail from an honest employee. Thanks

Business is over priced . Does not stand by their product and service. I had a iPhone 16 pro max…read morescreen replaced here . Later that evening upon pick up I realized how pixelated my screen was. Needless to say I reached out to a store associate there stating that they never seen this issue before ... claiming maybe the issue was because they used a aftermarket screen replacement instead of the official Apple phone screen. Then I asked for them to fix the issue they claimed there was nothing they can do . Bad business and $250 down the drain . Almost want to report them .

We had to go to the Apple Store they had a line waiting for assistance. I don't like malls... and…read morethe Apple Store was great... just busy !

I had my cellphone screen replaced June 2024. The owner was very pleasant and helpful. AJ made…read moresure I was pleased with the results before I left his shop. The price was less than three other places that I called for a price check. I would definitely recommend Mobile Matrix. JLiv

I had a flat screen TV that no longer worked. A young man there was very helpful and took the TV…read moreout of my car so it could be properly disposed of and wish me a good day. I didn't buy anything or had any serviced. I just wish I knew the gentleman's name to thank him. If I have any problems with my phone or computer, I surely will take my business to them.

Extremely Disappointing Experience -- Poor Repairs and Even Worse Customer Service…read moreI would strongly recommend looking elsewhere if you're considering using this location for a repair. My laptop was taken in for repair, and the technician installed or ordered the wrong part. I specifically made it clear that I did not want to be held responsible for any damage to a part that was incorrect, especially since the part technically belongs to the company and is not something I want or need. For two weeks, I went without my laptop while they waited for a part to arrive. During that entire time, no one ever called me to provide a meaningful follow-up or update. I ultimately had to reach out to the company myself. When I spoke with Stan, instead of taking responsibility for what went wrong, he repeatedly told me that the situation was my fault because I left the laptop there for two weeks. That completely ignores the root cause: if the technician had ordered or installed the correct part in the first place, none of this would have happened. I was also told that I could simply come pick up the laptop and use it whenever I wanted. Yet somehow I was still being blamed for not having a working laptop for two weeks. That logic is unacceptable. Stan also told me he could not issue a refund or start the correct repair that day. What he could do, apparently, was begin the reversal of the existing repair so that I could pursue a refund. That raises an obvious question: if he has the ability to reverse the repair, why can't he address the actual problem and make the situation right? The customer service during the call was just as disappointing as the repair itself. Stan repeatedly talked over me, insisted that I was wrong, and continued trying to place the blame on me rather than acknowledging the company's role in creating the situation. Mistakes can happen. What matters is how a company takes responsibility and resolves them. In this case, I saw neither accountability nor a genuine effort to make things right. If you're looking for a repair shop, I would seriously recommend taking your business somewhere else. Based on my experience, the staff are not on the same page, communication is poor, the repair was mishandled, and customer service appears to be the last priority.

I called Dale near the EOB on a Saturday to get a series of repairs done on my iPhone 7+. He was…read moreable to repair all of the issues same day and at cost significantly lower than what I was offered by Apple and ATT. He was honest, friendly, and approachable. I highly recommend Dale and iSmartDoctor. I will be returning to his shop for more repairs. Thanks Dale!

The price is higher than other shops for same repair and same OEM parts with warranty. They charge…read more$30 for just checking because I refused their repair that is $60 more than other shops. They should have called me hours ago to tell me the phone repair will be $196 more than what we agreed at his store/home office, but they waited until late night. I felt what they wanted was to make he situation that I had to have it fix there tonight. Now I have to wait another day to take my phone to ubreakifix. ***Before taking your phone to this place, please make sure they give you the best price. You can't refused the service after your phone is given to them without paying anything to get your phone back.***

Dominic was so helpful, patient and friendly. He fixed my screen within an hour. Even helped me…read morewith a new screen protector without any bubbles. Thank you for your help. Everyone we met was really friendly. Thank you Sarah Sanmarco

A friendly and convenient place to visit for batteries. Instant gratification if you need something…read moreright away. Such a selection. Excellent customer service. I also like to drop off all used batteries to dispose of them responsibly.

Went back and had my glass fixed. no hassle during drop off and none during return. much better…read moreexperience than the first time

Susan was very helpful. She even made me laugh, super easy and great communication…read more Doing all the paperwork was no hassle at all

To replace a screen protector here is $12 crazy because in Colorado it was $5! I guess each…read morelocation charges what they want for a replacement The service was fast just wild that they upped the price so much for a replacement

Purchased a Life time warranty on my cell phone protective glass. Went to get it replace because it…read moredid crack. The tech wanted to charge me a service fee. Not part of the warranty I purchased. My previous phone glass was replaced free of charge. So why now? Show me the policy? What does Life Time warranty mean (sometimes) or when we feel like u out t. Complete scam at this location. The sales clerk was Venkata K offered no resolve or explanation as to what the policy is previously or currently. He wasn't rude but wasn't helpful either. Simply take it or leave it. Update: So the day after I interacted with the Zagg technician. I received a questionnaire about the service provided. It offered a $5.00 coupon for my feed back. I figure I'd give my opinion just in case anyone really reads this sore of feed back. I answer the questions asked of me and properly after received an expired coupon from Zagg. Typical. I don't know why I even bother. It's not a question of the money. Poor service n poor business practices should not be tolerated. Consumers are exhausted and tired of being taken for what little we have left in our pockets.

I believe the this store is under new management so a lot of the older reviews don't apply anymore…read moreas those were the previous owners. I bought a phone from here and they have a wide selection is accessories - the lady who helped me was very knowledgeable. I would recommend this place if you're looking to support a small business and need to buy a cellphone or accessory.

Paula was very nice and helpful. We went there to check out videogames and they had a vast…read moreselection. Highly recommend this store!