Great experience recently at this U-Haul location on Mission. I stopped by to pick up some moving boxes, and the Staff went above and beyond to help me. They took the time to show me the correct sizes I would need, made some really helpful suggestions, and turned what is usually a tedious errand into a genuinely pleasant experience. Great value for boxes as well. Bonus: Excellent customer service. I will definitely return here for any future moving needs. read more

I was informed that U-Haul services hitch receivers, so I took my vehicle to the Escondido location on Mission Avenue and couldn't be happier with the experience. Eddie took care of my hitch installation and was professional, efficient, and incredibly friendly. He got the correct hitch installed quickly and made the whole process easy and stress-free. Valerie, who checked me in, was also wonderful. She was very polite and welcoming, with a great smile. I highly recommend this U-Haul location to anyone needing hitch service. Eddie and Valerie truly stand out and make this place worth coming back to read more

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It's pricey but good service & good people. Always pricey to move anyway. Good people make the world go round.

I could not have had a better experience. These guys were GREAT! I went in for a trailer hitch. James took my car in right away and I was done in less than 45 minutes. They did not have the cargo carrier I wanted so James pointed me to one that would work on Amazon. Two days later I took the carrier back to be installed, without an appointment, Allan helped me it right away. He demonstrated how to use it and, again, out the door in less than 45 minutes. Best place ever for your U-Haul needs. Thanks guys! read more

Call ahead and set up your rental.....to make it easier and quicker.....nobody is enthusiastic about helping you....they offer bad advice when it comes to following through with the picture uploading of the rental. Remember people....ALWAYS....make sure you document the vehicle condition with photos and notes....I was told not to worry about doing any of that....it was suggested that I simple tell someone when I get back that the damage was already there when I picked up....that my taking any photos was unnecessary and that everything would be fine....just go on and go sir....ummm not happening. But if you are just in need of a rental and you are smart enough not to listen to poor advice you will be fine. read more

They put on a trailer, brake receiver and brake controller in my van. Made an appointment and they did a great job.

I rented a 20' truck and a hand truck for a small project on 12/7/24. Excellent service by Valorie. She was friendly, professional and very efficient. I especially appreciated her checking me back in so quickly when I returned the truck, and offering to simply email my receipt to me to save me time. Great employees like Valorie make such a difference. read more

Just got my propane cylinder refilled at this location. Drove up and the guys immediately took care of me. In and out in under 10 minutes. Price was fair, service was friendly and quick. So much better than a cylinder exchange. read more

This location is well run and professional. Shout out to Jamal for his exceptional customer service! I had a situation where I needed to pick up a car chassis in San Marcos and had rented a truck and trailer from another U Haul. When I arrived at the pickup location, I discovered that the trailer was too narrow and the chassis was unable to be loaded. I was close to the Escondido U Haul so I went there and was able to swap out the trailer. Jamal was patient, professional and genuinely interested in helping me. Also, shout out to Valerie, the General Manager for her flexibility in accommodating my situation. I would HIGHLY recommend this location for all of your rental needs. read more

I have rented one of their trucks before, but I really frequent U-Haul for their propane service. They almost always have trucks available, and in all types of sizes. So back to the propane...I have four tanks, and it is much more cost effective to get them refilled than to trade in the tanks. Since your tank may be "empty" due to it not releasing any more propane (for a variety of reasons), there is usually some propane still left in the tank. I have come in to fill 4 "empty" tanks and paid for 15-18 gallons of propane. Filling the tanks here saves me 25-40% instead of trading them in. If you come in Saturday morning, they will be busy. Come in during the week and you should have little to no wait, on your way back home in less than 10 minutes. Friendly and courteous staff, you even get to pay outside without having to go into the building. Last time out the staff member pointed out that my tank was going to expire in the next six months. Good looking out.... read more

I scheduled an online appointment to get my trailer hitch fixed as the wiring on was acting up, and I couldn't connect anything successfully. What's worse is that I had the hitch installed at a U-Haul location in San Jose, and so clearly something got messed up when it was installed. I took my car in on a whim to this shop in Escondido to have the hitch looked at. At first, the employees noticed a blown fuse, so we replaced that. After looking at it more, they suggested I make an appointment and come in to see their hitch pro, Jason. I scheduled my appointment for the next week and went in. The online scheduling with U-Haul is confusing because it makes it seem like you have to pay when you schedule the appointment, but really you are just reserving your timeslot and they need a CC number for that. Once the appointment was booked, everything was smooth sailing. The manager checked me in and Jason was able to take a look at my car within 10 minutes. It only took him 15 minutes to realize that the wiring was all messed up, and that the U-Haul location in San Jose made everything harder than they needed to. I drive a Subaru Crosstrek, and the wiring for a trailer is really simple to set up, as Jason showed me. Once Jason finished hooking up the new wiring, we tested everything with a real trailer and it worked flawlessly. Thank you Jason for your help in making my tow hitch work the way it was meant to! read more

Everything went well!! Mary and her crew are awesome I have rented truck here many times this this year. And every time a billing issue happens they explain the break down. Great customer service! Recommend this Uhaul location for big Uhaul trucks! read more

Slow slow slow. No hustle with these guys at all. Expect to spend an hour or more for pick up and drop off. Find another location. This one sucks! read more

U-Haul - Self Storage Near Me - Escondido, California

Went this morning to get 3 propane tanks filled. Was busy lot got waived around other side to park. Used a stall between 2 rentals and immediately had heavily tatted female employee block me in. While completing transaction i asked attendant to have truck moved. The female employee came over to complain insult and berate me for parking there and did park on purpose. Im standing 3 feet away as she continues to insult me. Couldn't even wait til i left. What did i do wrong. The attendant was great and stuck listening to her go on and on insulting me. Not his fault. She should not be in a customer service role. Why should i ever go back now? read more

I paid almost $800 to have a trailer hitch installed in my car. My appointment was for 7:30AM and was supposed to take 2 hours. When I arrived they were already working on someone's car and told me it would be another 45 minutes before they started my vehicle. Wrong! I didn't end up getting out of there until after 1 PM. Would recommend finding another location to have a hitch installed. read more

Been here a few times over the past months and am happy with their services. Normally, they have a good selection of trucks available but you do have to call ahead. They are very professional and claim to provide military discounts but they don't. Just to be clear... Trucks are always clean and well maintained. Storage is also available with sizes ranging from 5x5 to 10x15, reasonably priced and no long term contracts required. This facility looks secure, clean and they offer climate controlled rooms. I only wish they had more parking as it is difficult to get in and out of especially during early morning visits. Afternoons are the best as there is more staff and parking. I visit often and plan to do so as long as I'm up in North County. read more

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Jose was quick, efficient, and super friendly handling my contract and my check in. He was patient when he reminded me how to online inspect the vehicle. Ryan and Kevin were also just as friendly and professional. They made sure all the windows and windshield we're clean before I got in. They just finished cleaning the windows for me. They were so friendly and explained a couple things to me before I got in. This location was awesome in customer service! read more

Wanted a hitch for a Ford Explorer. For part and labor Encinitas Ford wanted $750. U-Haul did it for $250. Eddy was terrific, friendly, did a good job. read more

I had an appointment to get a tow hitch installed here today and had a wonderful experience. The website allows for appointments from 7 am on. When I arrived at 7am I was informed that the installer did not arrive to work until 9. They apologized for the inconvenience, apparently it has been an ongoing issue to have the website reflect. It was no problem for me and I returned at 9. I was told it would be 30 mins minimum to 4 hours maximum. I was pleasantly surprised to only wait an hour. This location has wonderful, helpful, and has friendly staff. The location is clean (show room and bathroom) and stocked with just about anything you might need. 5 stars. read more

Stopped by to get propane. Took about 8 minutes for someone to come to come out but it did look like there were other customers in the store, so maybe they were understaffed. Anyway, the woman who came out was great! Even followed protocol to have me stand behind the yellow line while she filled my tank. The price was less than than if I swapped tanks at Walmart or other stores. read more

We drove around everywhere trying to find a place to fill our Costco empty propane tank. I yelped and found this place. I wish we would have done that to begin with. They were quick, responsive and reasonably priced. read more

James& Mary were so helpful, was courteous to all everybody in line. They just helped us out of a real bad jam this morning. If you ever need a U-Haul truck, definitely consider going to talking to James and Mary, they both had really good customer service, friendly and caring. BTW, we downloaded yelp just because this sevice was so great. That's how good they were. Really happy about everything they did for us. Appreciate you guys! read more

Getting propane for our motorhome was so easy! Easy in and out and the staff was amazing!

Came to refill my propane tank and was helped very quickly and the manager was really nice! I forgot to get her name but she was very friendly. She even helped me get my tank back in my car read more

We tried to get a trailer hitch installed here. Did they bother to call and tell us they didn't have the part when we took time off work and drove in at our appointment time? No Did they bother to call and tell us 2 weeks later when they still didn't have the part (which I checked and could be ordered on-line and was in-stock)? Nope When we offered to order the part for them and bring the part with us they said ok, and we made a 3rd appointment. (1 point) Did they bother to inform us they couldn't finish that day because some other problem? No again. We made a 4th appointment. I should mention, that trying to call and get details from this place is also a joke. Every call has a 20-30 minute wait time. We resorted to driving there to ask a question. So my advice: Avoid this place. Maybe other U-haul locations are better. Maybe... read more

I had my tow hitch installed at this location, I purchased the warranty as well. The ground cable to attach my lights fell off while I was plugging it. I reached out to that store multiple times with no response. I had to go there personally set an appointment had my appointment change to another day without them letting me know, I went over there,I lost a lot of time. Thinking that they're going to re-wire the car, Justin tells the tech to just snippet. I use my vehicle to tow my Jetski and goes in water. At the end of the process Justin comes to me saying that I only have a month more of warranty. I told him I just got this thing installed a month and a half ago and he argues with me. I paid $500-600 for the whole process, At the beginning a month and a half ago. With warranty. Then Justin threatens me to charge me again. I told him are you the owner he said he's the guy that runs the place. It wasn't a pleasant experience I hope the owner of this place replace to me and contacts me. read more

Worst.experience.ever After driving the worst condition oldest gas guzzling junk truck I've ever rented in my life I look at my bank statement and I'm overcharged by almost double Then I take a day off work to go in and resolve the situation and what do you know there's no managers on site and none of the employees have any idea how the system works or what's going on So basically they mine you for money, and then act like they have no idea what's going on What a business model I hope nobody ever makes the same mistake that I did and rents from U-Haul read more

Great service and they had the right trailer wiring harness needed to fit my trailer.

Great customer service at this location. I rented a uhaul for a long distance move from Northern California to Escondido and had a totally contrasting experience with that other location up north. Staff at the Escondido location were friendly and helpful. They were happy to help me with my issues and close out my rental. I would recommend this location over others easily. read more

After sending a long detailed email to corporate, Robert Turner reached out to me and refunded the service fee as well as the gas. This is the type of customer service I expect. I just wish the manager Justin could have cared a little more and actually looked into the issue rather than just saying "Its in the contract." I am a manager myself, and know its easy to be defensive, but $30 is not even close to the value of a customer over the life of a business. Thank you so much U-Haul. Now I will be back once we have to utilize your services again, and this time I will ensure I read the contract more closely. Thank you. read more

Easy online booking, easy order modification, easy checkout and return. I chose this location because of the huge selection of trucks. I originally ordered online, but came in the day before to make a modification to my order ( changing from a 6 hour rental, to a 24 hour rental). There was no extra charge for taking it out 24 hours Vs 6. They were very accommodating. Return was easy. I was fifteen late but they didn't charge anything extra. I'd use them again. read more

My experience for a hitch install on a car. Made in line apt for 4.30pm. Went in (a week later) was told my apt needed to me moved as the installer was working on another vehicle and couldn't do mine today. Ok. Rescheduled for 7 am next day. Next day...go in. Another guy ahead of me has same apt time. We're told that installer doesn't come in until 10 am anyway. And my hitch wasn't even in stock yet....!! Why they didn't tell me yesterday I don't know. Asked for a refund. Woman said she didn't know how. Had to wait for manager. Who was supposed to be in but wasn't. I made my case. Woman said "you suck. Good luck with that." And walked off.... Astoundingly badly run outfit. Zero stars!!! read more

I got a hitch installed on my car here and cannot thank James enough for the pleasant experience. He was very cool and quick on the installation. He's a guy who really cares about customer service & transparency. Thank you James!!! read more

So, I'm updating my review from a couple of years ago to my recent phone experience at this location. I was looking for a 7 pin connector kit for my Toyota Tacoma, and called in on a Saturday morning about 10:30am. I selected 2 from the phone tree for customer service assistance...the phone rang at least eight times and then a female voice picked up offering to help me. I told her that I had a part number, and would like a stock check for that item. She apologized and said that she had picked up remotely and wasn't actually at the location...and that I would have to hang up, call again, and get someone in the store. I know this might help some people with online reservations, but as a local customer looking for a part that I had already sourced, I found this process tedious, and not customer oriented. So, I followed her advice and called the store back, selected 2 on the phone tree, and spoke to Justin, who told me "can you hang on a quick second" after I explained my request. The quick second turned out to be about three minutes on hold, which is a long time. Sit for three minutes doing nothing and you've lived my fun on the phone with this location. U-HAUL managers: train your employees to check back in with folks on hold, as that long of a wait breeds anger and contempt for your place of business. The good news and reason for the three star vs two star review I had intended on placing was Justin had the part in stock, and was willing to hold it for me in my office. So, three minute hold crisis (which, really is a first world problem, so not THAT big a deal) averted, and parts for my trailer project acquired. read more

Hitch installation was supposed be ready by 9:30am. I showed up after 10:00 Jeep was still on ramp, guys where in their van running it, then came out to say it will be another 30 minutes- I notice the Audi opn parked in front of the Jeep was just washed- they wash the their cars/car. It's now 4 hrs. And I'm still waiting. I still don't know about the workmanship of the hitch installation. read more

I gotta say, my recent experience here was top notch. I rented a utility trailer to move an old car locally. The online reservation process went easy. The staff got us in and out, and even took good care of us when I returned the trailer an hour later as I had selected the wrong one. Got me in and out in good order with a fair price and quick service. Exactly what I needed. read more

Great experience here. The people are wonderful. Trailer hitch install was easy and priced right.

Every time we come here, everyone has been friendly to us. Most recently we rented a U-Haul in AZ and was scheduled to return it to another location. I called this location to see if i can drop it off with them and they did all the legwork to change my reservation and called me back within 5 mins to confirm that it was ok. This was all on a Saturday night 15 mins before close. Super friendly and we sure appreciated it. read more

Excellent service. Highly recommended! We needed a tow hitch installed and chose U-Haul because of the name and reputation we could trust. We weren't disappointed. Martin was our installer and was a consummate professional. He listened to our needs and provided a stellar level of service. We came away with a professionally mounted hitch and would gladly recommend to friends and family. We'd surely bring our next vehicle needing a hitch here without hesitation. Martin's service was exemplary. Quick, fairly priced and considerate. Thanks! read more

Went to get three propane tanks topped off. Fast and friendly service. Employee was helpful and offered to load the tanks into my vehicle.