So this is an amendment to my previous review. One of the employees worked really hard to get my refund. It's something that they rarely do and I appreciate all the effort she put in to help me. read more

I recently started a new rental at this facility I'm pleasantly surprised at the service and wonderful attitude of the staff. The cleanliness of the facility is wonderful. The fact that I only need a code for entry to the building and not for an elevator is a plus. The fact that there's two elevators not just one is a plus. The fact that there is multiple carts to use not just three is a big plus. And also I found that the people that are using this facility are very helpful to others who are in need of assistance very friendly. Which is something that I did not receive at Storage Depot. Also for those who are new some units are available to get a one month free which is a big help for those of us who are challenged financially you have to check with them. You do have to purchase a special lock which is kind of a letdown but I understand that every facility has their own rules. I hope to be a customer for a while. read more

Very poor customer service, requested a lock removal at 10:30 am and was told it could not be done because the employee "needed to take her lunch by 12" when asked when we would be able to handle it she told us she would not be back from lunch till after 2. So she is unavailable to do her job from 10:30-2:30 during the day and is the only one working there. Smart. Storquest also raised the rent of the units multiple times through the year with no notice to us. Do yourself a favor and get storage elsewhere. This place is run by a bunch of crooks read more

The manager Female has got a definite attitude problem. They raise the rent 150 dollars after 3 months!! NO REASON. I was clearing out my storage unit and told I had until 9 PM to do so. I took a load to Goodwill. I then came back. I left a set of plastic drawers on the property. The storage manager then called me at 6 PM to tell me I left trash on the property. I then went to go pick up the trash. She still decided to charge me $36 for a cleaning fee in my storage unit when I had moved out, there were four unused Home Depot boxes completely brand new that I've never been used. Her attitude was completely disgusting in every way shape and form. I would never rent from here Again, and if you can tell by all the one star reviews, a lot of people feel the same way. How dare they charge me AFTER I went and picked up trash. Bullshit Corporate Nonsense. The manger is confrontational. Like she's looking for an argument with any customer. read more

When I first got my unit, staff was awesome. Since then, another person has been hired. This woman is so rude on the phone. The holidays have disrupted my pay processing since it comes from the State. She was talking to me in a threatening manner saying if I don't pay within the grace period, I will be charged a 50% late fee. I always pay and it might be a little late depending on how fast the state processes my timesheet. She could have been a little more understanding and a little less rude. I will be removing my item asap. If this is the person they want to represent their company, they will be losing customers. Their customer service is beyond horrible even at the corporate level. read more

Beware of price gouging!!! They raise your rates 2x a year!!! 20 dollars for me each time they raise it. My unit went from 203 to 223 and now its 243. I only moved my stuff in the beginning of the year. The space is clean and nice and appears secure but I feel that these increases are ridiculous...and not clearly disclosed when you rent. Of course they reserve their right to increase BUT no way do you expect it to be 2x a year. Ask before you rent... read more

StorQuest Self Storage - Thanks for being a great customer...that earns you twice a year increases in rent and no way to lock in your rates! - Self Storage Near Me - Escondido, California

I had a terrible evening experience, I was stuck trying to exit and the gate would not open up. I was stuck approximately 90 minutes on the phone to get ahold of a representative and when they finally did the way she handle the situation was very unprofessional, and to hear that they are "doing me a favor on not charging me extra" is very frustrating to hear I am a leaser in this facility and shouldn't be treated that way I pay month to month to leave my belongings in my storage not to be left without access. Needless to say the way this facility was built is very annoyingly each time I come upon property I have to be careful not to damage my car while entering. Terrible experience I do expect to hear back from management. read more

Liz the Manager was so AWESOME ! she was professional but also genuine and helped me figure out the beat size storage. I really appreciate all of her and her teams help. So happy to have my stuff in this place compared to where it was before. read more

There was empty lot for years on the North Side of Mission Avenue between Broadway and Escondido Blvd. It seemed overnight that they were building something. When I found out that it was a self-storage facility, I could not wait to be their first customer. And I was. Things I like: Climate controlled Clean indoor washrooms Manager on premises during open hours* Entry door with nothing blocking it Pallets to move in with Not cheap but not too expensive Part of a larger community of storage places Managers are accessible New area for retail stores coming soon Ground floor units* Proximity to where I live* Things I don't like They did a bait and switch on the hours. Made a big deal that if you sign up for auto pay, could have evening access from 6 pm - 9 pm. That was a grea deal. Then, poof, within 2 months of opening, the evening hours were cancelled. "We live in a tough neighborhood" was the response. See above comment about the empty lot. DIDN'T ANYONE DO AN INVESTIGATION first? Now this place is no different from any other of the many places to choose from. Because I am disabled and live nearby, it still remains a choice but don't fall for the $1.00 for the first month, which still wound up costing me $47.00. Hey, StoreQuest, why not hire some evening staff to make the situation what you promised? 4 read more

Great place to rent a storage unit, very easy process and great customer service! Corrie was very helpful and nice! read more

I liked it more a few months ago 05/2019 now (09/2019) it's okay, they've been doing some good and bad upgrades. Now you only have access from 6 a.m to 6 p.m, yeah don't get me wrong it's a 12 hours window but it used to be from 6 a.m to 9 p.m. Also I don't have proof but I think people lives in their storage so don't be surprised if you find people getting ready for work or chilling on the hall. Little overpriced. read more

Huge disappointment please don't waste your time and money in this dump.The place is filled with roaches and not only that but the staff isn't professional and rude. My belongings were stolen by all the homeless people that tend to hangout at the building this place is not safe. read more