Over a year ago after having been left the burden of handling a friends storage room after he was gone. I first met Richard in person when visiting the ofc to let him know who I was and what I was doing. Richard was friendly, polite, cooperative and accommodating. A pleasure of a person to work with. I've personally had nothing but good experiences with Richard. I would view his flexibility with other renters as a positive; however, I'm sure there are those whom take advantage in which when a person gives them an inch, they take a mile, thus causing others to suffer. Presently in need of renting another storage unit, Richard's place was the first to come to mind. Moving from another stg facility (was the closest stg to my location) after just 1.5 Months (1510) because EM upper mgmt and staff are themselves burglarizing units in their California facilities (don't know about their Utah facilities) and subsequently refusing to cooperate with police or turn over video surveillance and gate entry/exit logs. I hope others beware before they STORE there at EM being run by thieves who at move in trick us into giving them the lock code or key to our unit 'in order to keep a key in the office should you ever lose or forget your key' [enabling them to later burglarize]. After having experienced bad landlords, etc. I recommend others always check references, contact and/or talk with past or present tenants/residents, whether a stg room, residential or commercial rental. And I'm leaving Richard a well earned/deserved 5 star rating based on my positive personal experiences. read more

I'm new to yelp but decided I needed to make a review on this place , I want to begin by saying First Torrie the manager that works there I'm positive is a drug addict I know the guy that supplies her meth to her that explains her wishy washy attitude she always has with other customers Ive talked to that have hade witnessed a very bad attitude including myself I ended up moving my stuff out after I seen several shady things by her for example she entered a unit with some what looked like homeless people on bikes and closed there storage door half way and you could hear lighters flickering and smoke coming out of the unit I won't keep my valuables at a place being ran by a manager using meth , I've also seen her cutting a couple different locks on my isle and going into the units and came out with items and put them in what looked like an empty non rented unit then I've witnessed someone I've never seen before on my isle come open the same unit she put items in about 30 min later and take the stuff and leave with it it just seemed suspicious to me, I feel they need to drug test her if she's going to be running the place I moved my valuables out I don't trust that place at all with someone like her running the place read more

I have a friend who had a couple of Storage Units at this facility. They recently found out that all their stuff had been sold off at an auction. They had kept in contact with the facility and had made payment arrangements. They had family issues and had other things come up so they had a lot on their mind the past couple of months and had forgotten to call again to advise them of their situation. When they finally remembered and called they found out they had lost everything they owned. The company claims they tried reaching them. However, they were never actually notified in writing that all their possessions they own in this world were being auctioned off on a certain date. These are good people who were going through some very rough times and now to find out that they have lost everything as you can imagine has completely devastated them. They are willing to do whatever possible to get their items back BUT they are unsure how to go about doing this now that the company claims everything is gone, including their family photos, important paper work etc......You may want to think twice before using this facility, especially if you happen to get in a situation like my friends got into it financially. read more

I have been a customer of Storage outlet Escondido for six months now. I wanted to take a minute and leave a review, so I can help other people make the right decision when they are looking for a storage unit. Richard and the entire staff always greet me with a smile and always help me reach my storage needs without questions or complaints. For example, I desperately needed a 10 x 15 storage unit 6 months ago and there were none available. Richard promised he would call me when one came up, and one week later, I got the call. Here we are six months down the road and I needed to downsize to a 5 x 5 unit. There was one available, he did the paperwork quickly and kept what could have been a bunch of extra fees to a minimum. I am a satisfied customer, and you will be too! read more

I went to Storage Outlet by mistake, and ended up as a customer. Was pleasantly surprised by how professional and friendly the staff is, and were extremely helpful. We toured the location, looked at several size spaces and all of them were clean and well-maintenanced. The staff was not only on a first-name basis with most of the clients they encountered, they went out of their way to assist them if needed. I chose to store my things here because of these reasons, as I felt reassured that they would be kept safe until I move, and can switch to another size if needed. They are very flexible. Highly encourage hiring Storage Outlet in Escondido to provide excellent service, the units are tidy and the grounds are neat and clean. read more

I've reviewed Storage Outlet in Escondido once before, but time has passed and just wanted to post another one because the consistent level of excellence the staff and facility itself has is still top notch. We all have times where we are low on money, disaster hits or life just happens- and we get behind in financial obligations. And this has happened to me too. Storage Outlet has always been awesome at working with me to help make arrangements so that I could keep my units. I am so appreciative of them, I can't recommend this business enough. This is a great way to help a friend and yourself- at Storage Outlet Escondido you can refer a friend and get $50 towards your rent! How great is that to start the new year? read more

I saw this place while searching on google so I decided to stop by and check this place out. I got a full tour was explained how everything worked so I am renting here I love this place it is always super clean! I also noticed the security is great here , I've had other storages and they are nothing compared to this place the cameras made me feel good. The customer service is incomparable Richard and Isela make me feel welcome everytime those guys are great !! I will recommend to all my family and friends to come here for storage read more

Great customer service by the co-manager Andy. i came in with my family asking about prices and he was very happy to assynt not only me but my parents with any questions we might have. The manager explained the entire process and he was went out of his way in order to give us the best fit for what we needed. I very much enjoy the 50 percent off discount i just wish they had it for the bigger outside units. Overall the customer service was excellent and i will deffenetly be returning once the bigger units open up. read more

I was going through a hard time in my life and I felt stressed and overwhelmed. As soon as I stopped by this business the staff made me feel relieved, showed me my options and was explained thoroughly and easily how everything worked. I want to sincerely thank Richard and Isela for making me feel better and by making this process easy and simple. I highly recommend this storage facility is secure and their hours are super awesome, I will be renting here for a long time, thank you again! read more

had a great experience with this storage facility! The property is clean, secure, and well maintained, and the entire process was quick and easy. The staff was friendly, professional, and very helpful with answering my questions. I also appreciated how accessible and organized everything was. I feel confident knowing my belongings are stored in a safe place. Highly recommend this storage facility to anyone looking for reliable storage and excellent customer service! read more

My girlfriend and I came in on a Sunday for a small tour of some available units and Lourdes was ready to go with a big smile and a welcoming personality. She gave us a few options based on our storage size needs and found us the perfect unit with some specials as well. The whole process was very smooth, no awkward moments sitting in a chair and waiting and it was definitely a good experience, I will be referring my friends here just like my family did with me! read more

Storage outlet makes storage easy and affordable. I was able to get the unit I needed at a 50% discount for two whole months !! And was able to use my renters insurance from my apartment to save even more. Tori and staff are attentive and super helpful, don't ignore or put u on the back burner like I have experienced elsewhere. The grounds are clean and maintained and most importantly secure as well as accessible. Great place for storing your extra stuff read more

Lourdes was awesome, what a great experience it was with this lovely person but I got to tell you all out there that this is not my first time here at this establishment oh no it has not, I have been here three times in the past 20 years Richard the last time was the fecality manager. And he was just as great as Lourdes. so being said that it goes to show you that this company does some great hiring for there business. thank you Devvon and Darryl read more

I had a great experience here! The customer service was excellent from start to finish. The staff was friendly, welcoming, and took the time to explain all the rules and answer my questions, making the entire process simple and stress-free. The facility was clean, well-maintained, and I felt confident leaving my belongings here. I would definitely recommend this Storage Outlet location to anyone looking for a storage unit! read more

I love this storage place it is always super clean, the staff goes out of their way to accommodate and provide excellent customer service, Richard and Isela were professional and I felt comfortable, I can tell they both know what they're doing! I will always store here, I highly recommend this location easy access right next to Home Depot and their hours are so great 5am-9pm really helps me out! thank you Storage Outlet read more

Came into get a small storage unit that was closer to my house. The young, female, employee greeted us with a huge smile and was very helpful with all the information we needed to hear to be able to make the decision to purchase a unit with your location immediately. We are excited to be using your facility and are very pleased with the customer service so far! So much happier than previous locations :) read more