10/10 experience! This was my first time renting a unit and this was a great first place to do…read morethat! My experience was smooth and the employees were super helpful and friendly! If you ever need a smooth process to finding a storage unit, this is the place to go!

Service is incredible, Adrian Smith was very accommodating and welcoming! Ask for Adrian and you'll…read moreget a nice person who gets the job done. Quick and efficient.

Would highly recommend! Todd was very helpful and easy to work with. Great customer service and…read moreprices.

It was an easy process to rent a storage and got a good deal. Todd provides great guidance and…read moreexcellent customer service.

North County Self Storage has been excellent. Monica made the entire process fast, easy, and…read morestress-free. She helped us figure out the right storage size, answered all our questions, and got us signed up in just minutes. She's knowledgeable, personable, and truly great to work with. The facility is very clean, well-maintained, and the units are surprisingly spacious. Even the non-A/C units feel comfortable and climate controlled. If you're looking for storage in North County and want a smooth experience with great customer service, I highly recommend them.

Great service, price is unmatched in the Escondido area. Jose is very knowledgeable about North…read moreCounty Self Storage and it's policies

Mayra was a absolutely amazing, UHaul totally messed up my order and I was left without a unit…read more Mayra talked me of to the ledge, called to check on my reservation and reconfirm and was so sweet to help me find the best unit and promotion to help me out as I'm going through divorce.

Pricing is great, moving things in and out was always simple. Happy customer for nearly two years,…read moreonly moving out because I don't need the unit anymore. Always felt secure and there were never any issues. Employees were always nice.

This place is great our company has had this storage unit for well over 20 years and the place is…read morewell-maintained and generally well staffed. Recently we had a great experience with Phil the office manager who assisted us when our units lock broke and we needed to get a replacement. They were on top of it as usual.

Melinda was so helpful when she noticed how difficult it was to back my RV up in my space. She was…read moreso helpful getting me a much easier spot at the Stor'em Self Storage on Santa Fe Ave. thank you again Melinda for the excellent service!!!

Just had a new born so I've been up north with my in laws since January. So I missed their small…read moreletter about a rental increase The increased my rent by 60%!!! 165 to 265 a month The place is run down and in the middle of nowhere, this is crazy greed. I plan on canceling Edit: Called them they lowered it from 265 to 240, claimed it was market rate ( lies ). Cancelled it moving out of that unit Stay far away from this place they are slimy

My review of Extra Space Storage on 999 E Mission Road:…read more In May, my husband and I went to Extra Space Storage. Upon first look, it seemed like a secure place. Sammy helped us get our storage unit. We commented that we looked at other storage facilities but they didn't seem secure. We liked this location due to the gate, Sammy stating there was someone who lives on site, and her stating that security is better than previous years. She said the old security allowed people to sleep in units but they have better security to prevent this. We asked her when the last break-in was. She stated it was over 10 years ago when they had poor security. Sammy informed us she was moving out and someone else was going to live there. As of September 2, no one lives on site. Frances, a manager on site, said she was set to move in at the end of July, but the company continues to push this off, leaving Extra Space Storage vulnerable to break ins. I found out AFTER my unit was broke into that their security only works until 6PM, leaving the property alone from 6PM until the next day at 9:30AM. I do not know if security works on the weekend, but I did not see security present on Sunday, August 24 when I stopped at my unit. I did see 3 people lingering, despite that being against Extra Space Storage's policy. After my unit was broken into, I made my complaints to Helena, a district lead, since the district manager (Ana) is on vacation. My complaints included: lack of security, the fact that they never replaced their live-in staff, and that thieves were able to drive in despite listed gate hours, and Sammy misleading my husband and I despite specific questions we asked. Helena (team lead) said it's not guaranteed for someone to be on site, but it's "recommended." I told her Sammy absolutely made me believe there was ALWAYS someone living there. Before renting the storage unit, I asked Sammy, "oh! Someone lives on site?" And she said yes. She should have clarified that someone was not set to move in immediately. We would not have gotten this storage if we were told the truth. She also failed to tell us security doesn't work after 6PM. On September 3, I received a call from the detective assigned to my case (thanks to San Marcos Sheriff's Department). I told him Sammy told me there were no reported break-ins since early 2000s. The detective informed me Extra Space Storage has had multiple break-ins in the last year alone. Helena claims the district does not know of any break-ins during Sammy's time. Helena also said they can't do anything about Sammy because she was promoted to a different location. I told Helena that I fault the whole Extra Space Storage team for losing my valuable items: Sammy, Ana (district manager), and Helena as well. Helena, the district lead, sarcastically responds, "wow. Thank you. I just got this. Thank you for throwing me in there. Thank you thank you for that." I asked her if she understood that I was the one whose belongings were stolen due to THEIR negligence. I lost over $2,000 in wedding presents, clothing, and other belongings. Before this call, Ana, the district manager, said they will refund me for the 3 unfortunate months we used Extra Space Storage. The reason I called to discuss this topic again with Extra Space Storage's management is because I want to push for better security for those currently renting there and to hold Sammy and management accountable for deceitful practices and negligence, causing my husband & I to lose our valuables. They spent 2 hours rummaging through my unit and 3 others. Again, no security around. They stole many of our wedding gifts, 1 bin of Transformers my husband was collecting, a new gaming chair, and another bin of cool blades/knives. One knife had the initials "RC" and belonged to my husband's best friend who passed away. I would list everything that was stolen, but they took a lot. We took over 7 trips taking out belongings into storage using our Corolla. It took us 3 trips to take everything home after the break in. They even stole old flip phones I had from middle school, a penguin onesie, a Landry organizer, etc etc. Most of the items were brand new. Your belongings are not safe at Extra Space Storage. I can't believe I almost forgot to post this on yelp! Keep your things safe, San Marcos.

This faculty is now Prime Storage. I took the unit last August 2024 when a family member moved…read morein. Got an online special. Within 6 months they raised the price 50$. Within the next 6 months they raised the price again! This review is June 2025, not even a whole year since renting the unit AND they raised the price 2x already! I'm furious. When I call customer service, the representative could care less. She said move or pay. Read the fine print. Be aware, they will do the same again! Looking for a more reasonable storage option now to move into.

i was looking for storage close to my place so i contact them a friendly member by name David…read moreWilliams show me around and advise on my options price wise and size of the unites he was great! Friendly and knowledgeable. Prices are reasonable. Highly recommend this place. Ask for David !!! Thank you

Very friendly staff, lots of options available…read more Very friendly staff, lots of options available.

Very convenient website and easy to navigate. Ms. Amy was very kind and helpful! Would rent with A1…read moreagain.

I can't say enough good things about this storage facility! It's me it's clean. It's…read moreair-conditioned so in the hot days you're ready in an ugly situation but at least this way you don't have to sweat while you're doing it! All of the people that work there are so pleasant so helpful. Shoot, even the bathroom is amazing at the facility along with their little candies that they have available for you I've suffered a traumatic brain injury in the past so businesses that can help me remember things or at least be kind when I have forgotten mean a lot to me. Recently my truck was broken into while I was in Mexico and my purse along with all of my credit cards in my bank card were stolen. This made it impossible for me to pay my storage bill when it came due. I had been on auto pay, but once the cards were killed, that was no longer relevant. Andre went way out of his way to call and remind me that the bill was due, he even let me know how many days I had to work with before a late charge would be assessed once I realize that I wasn't going to be able to use my bank card in time he immediately sent me a form which was super easy to fill out online, allowing my bank account to be linked to my auto pay, and the funds were immediately available so that my items in storage were safe and sound Andre followed up with me to make sure that I had it done if I needed any help he was there for me and just overall compassionate and understanding! That's so hard to find nowadays I highly recommend this facility on every level. It's fantastic. Signed a happy customer

Went here because of the promotion for 2 months at 1/2 off. Great deal. When we went to the storage…read morefacility it was easy to Get in and out of our storage room, we also thought it was super clean as well. It's a great place to store stuff. Worth it.

Smart SELF Storage is a very good place to Storage your tools or whatever you need to Storage…read more It's save and economic

A few things I loved about this company & place: clean units & great customer service. I would…read moredefinitely recommend for your storage needs!