This place is great our company has had this storage unit for well over 20 years and the place is well-maintained and generally well staffed. Recently we had a great experience with Phil the office manager who assisted us when our units lock broke and we needed to get a replacement. They were on top of it as usual. read more

Stor'em Self Storage - San Marcos Location. - Self Storage Near Me - San Marcos, California

Melinda was so helpful when she noticed how difficult it was to back my RV up in my space. She was so helpful getting me a much easier spot at the Stor'em Self Storage on Santa Fe Ave. thank you again Melinda for the excellent service!!! read more

I store vehicles with them and so far so good... Melinda helps me out a lot at the s.Sante Fe location.

Ended up here by chance, just shopping around for self-storage with large units. I really like Phillip C., he is knowledgeable, friendly and gave me a nice promotional price for my second unit. Everything was explained in detail to me up front, unlike other storage places that simply wanted to charge me out and send me to my unit. After visiting some other self-storage places nearby, this one made me feel the best about leaving my stuff. There's plenty of security cameras and Phil in the office are always watching the screens. Outside of the office hours, there's still plenty of time to come and go if need be. It's conveniently located and easy to get in and out. read more

This storage facility seems to never be in the office when I need to speak with someone or to pay my rent. Their website is terrible and I was never able to set up Bill pay online the was always a problem. The office even recommended that I made a new account and that still did not help. The office staff is nice but just never seems to be in when you need them or to pay your rent. There is always a sign on the door saying out of the office for company errands or out of the office. I have tried to speak with manager on several occasions and cannot even get as much as an email from someone. I recently received a letter in the mail saying they're increasing my rates to help keep up their security cameras and the buildings. Needless to say two days later I moved to another storage unit down the road paying $20 less per month for the same size and the new places gave me half off for the first 6 months. I am happy with my decision to leave this facility. Total rip off dirt comes in under their terribly sealed garage doors. Don't waist your time in this place go rent somewhere else. read more

Stor'em Self Storage - Self Storage Near Me - San Marcos, California

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I really like this place. It has really helped me organize my business - I LOVE that I have a first floor (they are all first floor fyi) AND off a little hallway so there is a lot of room for me to re-organize and move my stuff. There is ONLY one issue I have and it is that I would love to have an electrical socket. I can see why they dont (folks living in units etc) and it doesnt knock a star off. This is truly the first holiday season I have gotten organized enough that 98% of the time I can actually find my inventory - yeah! read more

All ground floor units, consistently super clean bathroom, nice manager, decent enough price.

Hello! This place is hassle FREE, the customer service representative who showed me a couple of units was very friendly, helpful and answered to all my questions. Jorge is an amazing customer service representative, will definitely come and rent an unit at this place in a couple of weeks. I totally recommend this storage place, it met my needs. Thank you Jorge for the amazing service! read more

Clean, good lighting, easy access and good rates. Melinda was very helpful and knowledgeable.

PETER Did a great job at showing us the facilities and also gave us a 10% senior discount he had a great customer oriented attitude we appreciate everything he did for us and we are happy w the Facilities Thank you again Mr. Schmidt read more

Storage Units. I HATE them. It seems like a great biz opportunity if you have the Capital since most people like me can't let go of all their crap. I have found that if you want to save some money, don't rent any storage in Carlsbad. No, No, NO. Go to San Marcos. Even if its inconvenient. This location has been the absolute best storage experience I have had, and for a lot cheaper than other places...and I have had a lot of experiences around here since I think I might be a closet hoarder of 13 years. I've finally moved on, and evacuated my storage unit, and also embarrassed myself by filling my entire 2 car garage with boxes. I could see my neighbors watch in horror with every new truckload of shit I brought home. After not seeing anything for 2 years, I believe it's time for a Craigslist cleansing extravaganza. Praise be! read more

Cheapest unit I could find. Easy ground floor access. Clean gated entry and exit. The staff. A girl named Holand I believe booked my unit. Received a free month promotional. The complaint I already have is an admin. fee? For what? $25.00 ...That should be included in the rental. I'll review once I move the stuff out. Hate paying for storage but it's a safe dry place for my belongings. read more

i believe they need to learn how to talk to people respectfully and take a couple of classes of customer service from their management team heather to their employee Richard. i usually keep a key on the premises and one day i came to ask about it, they told me that they don't know. when i brought it out to their area manager heather she said i can't do anything about it. i am worried since i haven't done any inventory lately. that someone has access to my storage since yesterday i saw one of their employee moving stuff from one storage to the other. read more

I recently went into Stor'em Self Storage and was assisted by Melinda. She made the process very quick and easy and the facility has competitive pricing and very well maintained. read more

So thankful I found this place. Carol is sooo nice and helpful. I can't believe she remembers my name after meeting me only once. She is always very accommodating and professional. read more

So I called in to get a quote simple thing and I don't know if I called the wrong places before but this guy Jorge was an awesome dude. Answered my questions was patient and a cool guy! I called 2 other places and the people were rude pushy and could care less for what i wanted. I'm getting my storage unit from Jorge when we move out after Christmas! Thank you and Merry Christmas!! read more

I called a few days ago to get a quote on some storage units. Jorge was very helpful and had great customer service skills. Thanks a lot Jorge! read more

I needed a specific Storage space and Amy and Katie were VERY Helpful. They were knowledgeable, courteous and very friendly. They gave me a very fair price and even checked to make sure I was happy with the space after placing my boat into it. I have had bad storage experiences in the past but never had an issue here. BTW I also have a RV stored inside in a very clean place. I couldn't have found a better home for our toys. Thank you Katie and Amy your are AWESOME! read more

I was looking for a nice storage and secure place. when I called this location , Carol was the person answering the phone and she was very professional and helpful. I came over to see the location and she was very knowledgeable about the property and help you figure out the layout of the storage. highly recommended from a business owner myself. read more

The owner of this storage unit is unacceptably rude and unfair. I had a unit here that was $40 per month. I paid $80 one month so that I could prepay for the next month (just for my own convenience) but then I decided to empty out my storage today. So I felt I was entitled to a refund for the month that I paid in advance for since today was the last day of the billing cycle. The manager refused to give me my money back and said that his computer would not allow it. It made no sense. He was rude and kept staring at mt breasts. I would not recommend this place at all. read more

Edwy , yes you spell his name Edwy was very helpful to help me pick out a storage unit. I am looking forward to organizing my life for success, they have discount pricing for seniors as well. I recommend Edwy and Stor'em Self Storage in San Marcos CA. Blessings to all :) read more

Don't go anywhere else! This place is hassle free, very customer friendly, and very affordable. Fernando is super helpful. I came in despite the million other tasks he had going on, but that didn't stop him from giving me great customer service. read more

Needed a storage unit today. Happy to say, I had great service at the Stor 'Em Self Storage in San Marcos! Super helpful, friendly service from David in the office. Units are clean and easily accessible. It helps that they have an offer of 1st Month Free! read more

Top notch place, and Joann is the best! My only complaint is that there is no dumpster on the premises.

We went in a couple of weeks ago to upgrade to a bigger storage unit and JoAnn was very helpful in accommodating us. She was very professional, courteous and made sure our move to another unit was a smooth as possible. She made what could have been a difficult day much easier. She was fantastic. read more