It was an easy process to rent a storage and got a good deal. Todd provides great guidance and excellent customer service.

Would highly recommend! Todd was very helpful and easy to work with. Great customer service and prices.

I arrived to the office and was greeted immediately. Todd was friendly, extremely helpful and thorough with the renting process. He gave me a tour and let me look at a few sizes so I could choose the proper storage unit, (which was very helpful, because I'm a visual person). The units were all clean, as well as the property. Overall great experience so far. I highly recommend this storage facility! read more

StaxUP Storage - Self Storage Near Me - San Marcos, California

Great Service and transparent prices. Very easy accessibility and check out process. Todd was very welcoming and helpful with my experience.

Great prices! My check in was fast and easy. The person assisting me was very helpful. The storage size was perfect. The security is great, the area is quiet and clean. I am happy I chose this storage. read more

Second time needing a storage unit! Came back to this place because they are always accommodating and nice and have desirable prices!

Staff is kind and accommodating. Place is clean and quiet. Security is good. I really appreciate the staff - they called me when I didn't lock my unit correctly! They also let us change unit sizes at the last minute to accommodate more stuff. Great experience all around. read more

Very attentive and friendly. Offered us the best value. Todd was very nice to my mom by taking her to see every size. He also took the time to explain everything throughout. read more

This place is high security-super safe! I moved my stuff from a Kearny Mesa facility because of constant theft. I complained to that facility, but they said I should have had insurance. I made the drive to Stax UP, and our property was completely secure. The staff was extremely helpful and courteous. They respond quickly and are very efficient. I live in La Jolla and is well worth the drive. Nancy H. read more

Dennis was really attentive and helped us get our storage fast and easy was very helpful with every question we had!Great Prices!

Love the service, location and the storage unit I got Highly Recommend it. Easy to get to. read more

Very very kind service. Accommodating and the best prices that you could ask for. Absolutely love how it is set up and easy access as well. Security makes you feel so safe in leaving your items with them. read more

This place is so clean and secure! You can set up everything online, and just start moving stuff. It was so easy and the staff are great to work with. read more

Horrible service. I was deployed for 6th month and return everything was flooded. No refund. Never do business with them again.

I was looking for a place to store my stuff until I found an apartment so I choose StaxUp. The staff was really helpful and I got month free!! Security at this place is amazing so if you need to store your stuff, go to StaxUp! read more

Nick helped me out today, not only did he stay after 5 pm to help me out he provided me with the best customer service. Definitely if you need a storage unit come here. read more

Talk about top of the line customer service! Todd and Brandy are awesome! I was able to get my unit within minutes using the online services! Super easy and very affordable! Easy to enter and very accessible for any vehicle! And if by chance you somehow drop your lock keys down a drain they will fish them out without hesitation! I'm glad I found this place and happy to have had the pleasure of meeting Todd and Brandy! read more

Amazing staff and super clean. I met with Todd he is great. Thank you StaxUp team. Keep it up

We needed storage with a convenient location, storage on the first floor, clean, - you know - everything and cheap. :-) Totally surprising we did. Pricing was reasonable, the units are sparkling clean, all are on the ground level with roll up doors - yea!! Night and day difference from our first storage experience. Oh long access hours too and not far from the 78. I'm very pleased. Wonderful to find a place that fits your needs and management with a sense of humor. Still with StaxUp - fairy godmother still hasn't come through with that dream home with the oh so excellent storage. :-( Still the great storage as when we first signed up and I don't think I can stress strongly enough just how important those long access hours are. They can be a real lifesaver. One very modest increase - no I don't think anyone wants a rate hike but they have to make a living and it is modest. I'll take that. :-) read more

I'm a captive customer since I'm overseas, but in six years, I've seen the monthly rate increase from $175 to $266. Their "rationale" claims it is due to increased operational costs. With interest rates essentially flat, that justification is nonsense. The customer service, in my experience, is terrible with their local manager, Brandi, refusing to respond to my complaints about their system failures. I regret using their facilities. read more

I recommend this self storage to everyone I know. The owners are so awesome and kind. Their prices and hours are also the best in San Marcos. I have previously rented units with other facilities and have not had the same level of care. The grounds are clean. The units have excellent location so you never have to haul your stuff very far. I feel very confident in storing my belongings with them. read more

StaxUP Storage - View from inside my unit - Self Storage Near Me - San Marcos, California

Just a few words about Stax Up Storage, a storage facility within San Marcos. As a customer, I rented a storage unit for personal belongings for about five years before moving on. About the facility: - Easy access, with wide driveways between the building (3 vehicles wide). - Secure, with gate at front, cameras everywhere, two different codes needed to get to your storage unit. - Clean and well kept. - Built on a slope with excellent rain water drainage. Never a problem with water or dampness inside the buildings, so your things stay dry. - All units have same floor access, no need for any elevators like some other places. - Convenient access hours beyond office hours, early and late. About the staff: I can't say enough nice things about Brandi Fleming, the manager. She is pleasant to work with, knowledgable about all aspects of storage, and is quick to process and on top of all transactions and paperwork. She is also a compassionate and trusting person. I felt very comfortable leaving my belonging here at Stax Up knowing Brandi was in charge. Now, I used a 5x10 space for about five years. The price as very competitive but I always felt this place to be a notch above other places and I always felt safe going there. I used my unit for personal storage, but I noticed many businesses here too. Whether for yourself or your business, if you need extra storage, for short term or long term, give Brandi a call. read more

Take your business else where!!!! Not only are the prices ridiculous here but you are also FORCED to buy insurance that covers nothing. Recently many customers have complained about RAT DROPPINGS and although they say they are "fixing" the issue, they are telling us that the insurance doesn't cover this?!? So I'm paying these people $150 a month so rats can destroy my valuables? And to top it off the person in the office tells me to just throw some black pepper all over my unit so that no rats will "come in". Great customer service. read more

This place rocks! I came in last minute before closing and the young lady at the front desk was extremely patient and considerate of my lack of knoweeledge of storage sizes and what I needed to properly store all my belongings. She took me on a walk through and knew exactly what I was looking for simply by telling her the size of my current apartment. I'm blessed to have found stax up with such clean spaces and awesome customer service I will tell all my friends and family read more

Awesome place and extremely well run business. It is so rare to find a place that runs efficiently and treats the customers like people. I've been a customer here for a few months already and everything is perfect. The office staff is super willing to be "human" with you and their prices are such that you are getting more than you pay for. I highly recommend StaxUp over any other storage place! read more

I absolutely love this place, I actually found them on SpareFoot.com They have the cheapest rates in town and my first month is FREE!!! I had excellent Customer Service from the gal in the reception area. I did forget her name but she is the bubbly-smart-confident Blonde, she worked hard to ensure I was coming in and getting me a storage space. She was an absolute joy!! She made it a great experience. The facility is clean and gated, they live on-site to ensure that your times are safe! It was a pleasure dealing with them and I look forward to this as my storage company in the future!! Seriously the best is STAXUP Storage in all of North San Diego County -Mycal and Eddie Espinoza read more

I rented a 10x 10 unit five months ago to store some boxes while we moved from Ventura county to San Marcos. I found the facility to be extremely clean and convenient. I thought the facility was very safe and kept our belongings secure. The personnel at the facility were always helpful and good natured. I have finally moved all our boxes into our home so we don't need the unit any longer. If I ever need a storage unit in the future, I will definitely be back and highly recommend this facility to all in need of a great storage facility! read more

I've had my precious things in storage with StaxUp for over 2-years now, and although it's costing me a fortune because I'm unable to afford a large enough rental to be housed with all of my possessions; I've got the security in knowing things I'm unwilling to part with, are safe and protected in this clean facility. In addition, on the few occasions I've needed to request assistance or discuss things with Brandi, I've found her kindness and efficiency exemplary. That has added to my comfort in securing my possessions in a safe environment. In glad I chose this facility with the large units to safely protect my things and trust that anyone choosing this facility will be equally as satisfied! Thank you. Deena read more

If I could leave a 0 star rating, I would. I have been a loyal customer here for 8+ years prior to their change in ownership. I just received a notice my rent was increasing from $94 + insurance to $144/mo! When I questioned it, this exorbitant 65% increase was explained in the following email: "We know that this increase is higher than we have done in the past. During your time with us we have only increased your account one other time for just a few dollars. Our company had made a decision to do increases this year to all the accounts. If you would like to reach out to someone other than me we do have an email that you can send comments to. The email address is wecare@stratprop.com". Seriously?! "Wecare@stratprop.com" doesn't sound like they care... Looks like it's time to move my junk! Who raises rent by 65%?! Apparently this establishment. Beware. read more

Brandi, the manager, is fantastic! The minute we walked in the door we knew we would be well cared for. The facility is clean, quiet, and secure. They even have climate-controlled units, which we ended up getting because we needed a place to store our beloved bottles of wine. We are currently traveling full time, and Brandi offered to accept our shipped boxes of wine and stash them in our unit! How cool is that?? read more

I recently within the last couple of months received a very high rent increase for the storage unit which was not only a bit abrupt but more importantly a BIG jump in price. The price jump was $38 per month in addition to what I already pay . I realize these things are inevitable but that is a $38 increase per month (That's my gym membership times 3 and then add 8 bucks). I paid less than that for an apartment rent increase not too long ago? I went with StaxUp initially because it was just a BIT cheaper than the competition and now it is far more expensive. It is a major pain too because once you have all your stuff in the storage you don't want to move. Slick move eh? I have nothing at all negative to say about Brandy, she's great. Hence the 2 stars (It would have been 1 star), the increase is far too high and I will be looking around for other units. Take my warning and be aware of the steep increases after you get comfortable here folks. read more

I was in a bind and needed a place to store my stuff quick. This was the second place I called and I was very impressed by the customer service and how nice and helpful everybody is! I think I have talked to a few different people that work here and they are all very friendly. After getting getting my unit I was also impressed with how clean and secure everything is and how easy it has been to make payment and how many different payment options are available. Def a 5 star business. read more

Well run, organized & clean place. The owners are polite & professional, and prices are reasonable. Great storage unit, we are thankful to have found it. read more

Awesome people awesome storage facility every time :) Staff is very helpful and rates are best compared to similar storage units

Brandy was very sweet, great customer service. She made it very easy to decide that this storage was for us. No stairs, clean, locked facilities, open from 5am-10pm!!!! read more

I am very pleased with our experience at StaxUp Storage in San Marcos. The facility manager Brandiye Fleming is no kind and accommodating. The place is super clean and very secure. I highly recommend this location for your self storage needs. read more

Great customer service! Brandy was awesome and answered all my questions that I had. Signing up was done in 5 min. The storage is big, clean, and secure which is what I was looking for when looking at storage units. I switched to a larger storage unit and I put my lock on incorrectly, the next day I got call saying that my lock was not on correctly. Came down as soon as I got the call and put my lock on correctly this time. As mentioned great customer service! Keep up the good work! read more

Literally "as good as it gets". Everything about this place is stellar. The place is very well run. It's always SUPER clean, which I find so important in a storage facility! Brandy is the most friendly and accommodating person ever! I value her customer service sincerity and genuine pleasant disposition. So refreshing! And I am always grateful that they don't overcharge for space. I've rented other places, but this is the 3rd time I've rented here! There's a reason I'm always back. They do offer automatic payment debits, too. Before renting you should know that you have to have a "customer goods protection plan" that you can purchase there unless you have your own insurance. read more

I've had good experiences here and recently a not so good experience. First I'd like to say that I've been using this storage facility for over 6 years and it seems really secure and the staff is friendly. Second, I recently upgraded to a larger storage unit and one thing I've noticed is that the secretary at the front said that they would send me a bill every month but I haven't received a single one. I only found out what my second month's bill was due by logging in online and finding out that my payment had been due 2 days prior. And then last month I checked to see what I owed online a few days before the bill was supposed to be due and it said I had a $0 balance. Well when I checked back a few days later it suddenly said I had my regular $80 due the day before. So either they just have a really crappy system or something weird is going on. How am i supposed to know what my bill is when they don't have it online or send it to me? I don't want to go by my storage and see a red lock on it, you know? read more

This place was mediocre at best. I got a referral online and got a great first month deal on a 5x10 unit. However, there is a reason why it was a bargain. The staff is there half the time, I always seemed to visit the office during there "lunch". Also the weekend staff does not know how to do there job appropriately, as I moved out of my unit on a sunday and got called the following thursday asking if I had moved out my unit! Probably the worse experience of this all was, I did not receive a partial refund for the other half of the month in which I vacated. So I was essentially charged 3 months for having the unit for 2.5 months. When I asked if a partial refund could even be considered it was a direct no. Kinda tough, especially knowing you are a university student. So just a warning, make sure you move out at the end of the month or else you are giving them a double up on your unit! read more