I recently started a new rental at this facility I'm pleasantly surprised at the service and…read morewonderful attitude of the staff. The cleanliness of the facility is wonderful. The fact that I only need a code for entry to the building and not for an elevator is a plus. The fact that there's two elevators not just one is a plus. The fact that there is multiple carts to use not just three is a big plus. And also I found that the people that are using this facility are very helpful to others who are in need of assistance very friendly. Which is something that I did not receive at Storage Depot. Also for those who are new some units are available to get a one month free which is a big help for those of us who are challenged financially you have to check with them. You do have to purchase a special lock which is kind of a letdown but I understand that every facility has their own rules. I hope to be a customer for a while.

So this is an amendment to my previous review. One of the employees worked really hard to get my…read morerefund. It's something that they rarely do and I appreciate all the effort she put in to help me.

Great experience , have 3 units here holding our business supplies. Will keep coming backread more

Service was great soon as we got to the office we felt welcomed and happy to storage our stuff…read morehere. Lourdes helped out amazing.

I would like to say that I absolutely love this storage company. I've had two different units with…read morethem in the past 4 years. They are amazing and helpful. The units are always clean. It's easy access & it's secure. I feel completely safe with my stuff here! I have only one complaint Helen is so rude! She cuts you off mid conversation and quickly ends the call. It feels as she honestly doesn't care about the company's customers. But besides that if you're looking for an affordable and secure storage company. This is the one to call. Everyone else is amazing!!! Thank you!

Family-owned small business. Best storage facility that is clean, convenient and secure. I've been…read morea happy customer for years.

Inez Herrera is super nice all the staff is very friendly price on the unit are very sheap i…read morerecommend Escondido security public storage

Always a great storage option with great service and friendly staff, i have used this location for…read moreyears now. Great location and easy access.

The experience over at the Diablo Mini Storage was tge best. The wonderful customer service…read moreprovided by Carmen, was one of the best and made ne and m family feel like our things wilk be guaranteed to be safe. Thank You so much for your service.

Lied about 24 hour access. Gave me water damaged unit in flood zone. Got rat infestation,…read moreproceeded to raise rent. Get out while you can. I was not the only person leaving when i moved out.

I was informed that U-Haul services hitch receivers, so I took my vehicle to the Escondido location…read moreon Mission Avenue and couldn't be happier with the experience. Eddie took care of my hitch installation and was professional, efficient, and incredibly friendly. He got the correct hitch installed quickly and made the whole process easy and stress-free. Valerie, who checked me in, was also wonderful. She was very polite and welcoming, with a great smile. I highly recommend this U-Haul location to anyone needing hitch service. Eddie and Valerie truly stand out and make this place worth coming back to

It's pricey but good service & good people. Always pricey to move anyway. Good people make the…read moreworld go round.

We have been customers for around 6 months now. Yes they do have reduced hours but it hasn't been…read morean issue for us. Of all the times we have gone only once did we see someone who was possibly homeless/living in their car. They were cleaning out their car but promptly left. They have carts you can borrow from the front fairly easy with an ID to move your stuff around. You need a pin the access building, then a pin to access the floor you want. It only allows you to go to your floor. We didn't want the first floor for safety reasons, anyone with a pin can get into the first floor. Also the elevator is too close to the first door so when you are waiting it keeps popping the door open for anyone to walk in so a slight design issue there. Staff had always been super friendly and helpful. The reason I knocked them down a star was the elevator/door issue but mainly the elevator needs more cleanings during busy times. Usually during the week it's ok but this last Friday it was pretty bad, lots of visible smears. Def take your hand sanitizer.

Buckle up. This one's a doozy. We rented here for a little over a year. It had its good points, but…read moreit had many, many more bad points. The Short Version: If you just need a secure place to put your stuff without needing to access it and don't care if your price randomly goes up every few months, this place is great. If you actually want to get to your things regularly without shady price-jacking, find somewhere else. Positives: 1. The facility is nice. It's a new building, so it doesn't have the wear and tear of older facilities. It's clean and well-lit. 2. Front desk staff were always friendly. I didn't have a lot of interactions with them, but the few I had were always pleasant. 3. No pest issues I ever noticed. They keep preventative rat deterrent in all the units. These are small bags in the front corners of the unit, so be mindful if you bring kids with you! 4. It's climate controlled, so it wasn't unbearable during warmer days to make a trip. Minor inconveniences: 1. You have to code in for EVERYTHING. Not just entering/exiting the gate, but also the building and elevator. It gets excessive when you're making more than one trip. 2. You can't use their dumpster. They even have a sign on their dumpster that says "no dumping" which is so absurd it's comical. I understand a ban on throwing out big items, but we were told not to use the dumpster at all. 3. The staff often forgets to unlock the office doors (both the front and side doors) when they return from lunch or touring new renters. You have to knock to get their attention and have them unlock it. 4. The parking lot is too small, so we often got blocked in/out. There isn't room for big moving trucks, but that doesn't stop people from using them and blocking people. 5. The location is awful. Metcalf is just busy enough to make it difficult to leave, especially if you need to make a left turn. People can get stuck waiting for a break in traffic for several minutes, which blocks others from entering/exiting. I don't know why they didn't build a dedicated entrance in front and a dedicated exit around back to at least keep a steady flow going. Major problems: 1. The rent issue that everyone seems to have experienced. They raised the rent on us twice in the 15-ish months we had this unit. We never got any notice that they were raising the rent. They claimed to have mailed us a notice, but we never received it. When asked why it wasn't emailed to us, they said they didn't have an email on file, which is a blatant lie because they emailed us our receipt for payment every month, and when we closed out the unit they said they'd email us our closure confirmation. 2. When you close out the unit, you have to sweep out the dust (not even trash--DUST). If you don't, they'll charge you a $50 cleaning fee. I would have rated them 3 stars, but I was so appalled when she said we had to sweep out the DUST IN THE CORNERS or be fined $50 I had to drop it down to 2. Getting fined $50 for small amounts of dust in the corners of a storage unit is a SCAM. 3. You have to check out dollies by leaving your driver's license/ID card with the front staff. This would be fine, but the front staff often leave randomly and lock the doors while they're gone. This meant you may be stuck there until someone came back. I understand not wanting dollies to be stolen or left lying around the facility, but if you're taking people's IDENTIFICATION, you need to keep someone in the office at all times so a) it isn't stolen by someone breaking in, and b) they can get their ID back in a timely manner. This is, in my opinion, the most egregious offense. 4. The access hours are laughable (they have the nerve on their website to say "extended hours" are a feature). The access gate opens at 6am and closes at 6pm Mon-Sat or 2pm on Sundays. You MUST be off the grounds by those times. Those are hours when people are on their way to or from work, so forget accessing your unit on a work day unless you leave early. This means weekends are ridiculously busy, because it's the only time anyone has to access their unit. I don't recommend this place unless you just need to store and forget about your stuff. And you don't mind random price increases.

I've been meaning to write a review for months and now doing so I am VERY surprised at any negative…read morereviews. My daughter rented a space there a few years ago and moved out months ago. They were always friendly, accommodating and provided security. There was never a bug or rodent problem and the place was always clean. As one who helped my daughter move in and out of this storage facility, I highly recommend them to anyone. For us, clean, rodent free, secure and friendly are exactly what we paid for. Thank you.

Pros None…read more Cons Difficult owner/operators Poor customer service Unprofessional The owners operate this business. They don't care if you are a customer or not. Everything has to be properly done. You have to enter you entry code or they will ask you to go and do it. They want you out before closing; they will remind you that you only have half an hour left. Don't even dare complain; because they will end your contract at a moments notice. The owners/operators are extremely difficult about following every single rule down to its bone. I highly recommend you go to the many competing storage business around the San Diego County. There are many other owners that appreciate the business of there clientele, and won't let little inconsistencies ruin that. Overall: STAY AWAY!

We were long-term customers. The place was always clean and safe. No one ever broke into our unit…read more However, they raised the rate every 6 months. We started out at $135 a month. And it was up to over $301 a month for a 5'x10'unit.

16 February, 2026 3:17 pm: The person I spoke with that…read moredoesn't let you speak is named Jim and claims to be the manager. Yet he is unable to waive unlawful fees. Initially, he said for me to go online and enter my debit card information and he would waive the fee on his end. Then he suddenly changed his mind. Since it was a rainy day and the streets are flooded, I asked him for the one time courtesy of waiving the $3.94 fee that the website charges. He gave me conflicting information but ultimately refused. I told him I would file a complaint with the attorney general's office because it is unlawful to charge hidden fees that are undisclosed on the rental agreement and I also notified him that I would post this information on yelp. He said thank you. It is fascinating and shocking that Jim, the manager would rather have an investigation opened with the attorney general, bad publicity and lose customers than waive a small fee of less than $4 on a rainy day with flooded roads. This says a lot about him and his company. They don't care about their customers, they care about 4 dollars more. The attorney general has been notified and I would suggest customers look elsewhere for their storage needs. I have been renting storage units since 2008 and I have never had this egregious of an experience. Every other company I have dealt with cares about their customers and wouldn't ask someone to drive through flooded streets in a rainstorm in order to pay their bill. This egregious behavior is unacceptable. Look elsewhere. 11:59 am: There is a fee to pay my bill online that was not disclosed in the rental agreement. And they're going to make me drive in the rain all the way to their location at 2 pm in order to avoid it! The gentleman wouldn't even let me finish my sentence. Every time I start speaking he immediately interrupts me so I am not able to ask if I have to do this every month or how exactly to avoid these undisclosed fees. Then he just said thank you and hung up as I was trying to ask his name. This is why you should let people speak. If you don't, then it just causes confusion and your customers questions don't get answered. It's bad for your own company. Also, rather than telling me to be there at 2 pm, he should have told me what time they close and let me choose what time to visit them. He treated me like I was his employee.