Amazing service from helpful staff. Clean grounds and storage lockers and amazing price. So happy I…read morefound this place!

Got a storage space to help when we're working on the house. This is conveniently located close to…read moremy house, and it's near Home Depot and Walmart, if you need storage containers or supplies for your project. In and out process is easy, and they have carts to make loading & unloading easier. I purposely got an inside unit, so that I wouldn't have to worry about potential dirt blowing in. The employees are super helpful, letting me know all the specifics and pricing. I was able to get a lock there, so I didn't have to go buy one somewhere else. You can access your unit until 9pm every day, except they're closed on Christmas day so no access. So plan ahead with your gifts, lol.

I would like to say that I absolutely love this storage company. I've had two different units with…read morethem in the past 4 years. They are amazing and helpful. The units are always clean. It's easy access & it's secure. I feel completely safe with my stuff here! I have only one complaint Helen is so rude! She cuts you off mid conversation and quickly ends the call. It feels as she honestly doesn't care about the company's customers. But besides that if you're looking for an affordable and secure storage company. This is the one to call. Everyone else is amazing!!! Thank you!

Family-owned small business. Best storage facility that is clean, convenient and secure. I've been…read morea happy customer for years.

i recommend this public storage,service was excellent and so was the manager,if you ever need to…read morestore something come here!

Inez Herrera is super nice all the staff is very friendly price on the unit are very sheap i…read morerecommend Escondido security public storage

The experience over at the Diablo Mini Storage was tge best. The wonderful customer service…read moreprovided by Carmen, was one of the best and made ne and m family feel like our things wilk be guaranteed to be safe. Thank You so much for your service.

Very clean facility, the staff is reliable and friendly and answered all my questions. I would…read morerecommend to my friend and family.

It's pricey but good service & good people. Always pricey to move anyway. Good people make the…read moreworld go round.

I was informed that U-Haul services hitch receivers, so I took my vehicle to the Escondido location…read moreon Mission Avenue and couldn't be happier with the experience. Eddie took care of my hitch installation and was professional, efficient, and incredibly friendly. He got the correct hitch installed quickly and made the whole process easy and stress-free. Valerie, who checked me in, was also wonderful. She was very polite and welcoming, with a great smile. I highly recommend this U-Haul location to anyone needing hitch service. Eddie and Valerie truly stand out and make this place worth coming back to

Buckle up. This one's a doozy. We rented here for a little over a year. It had its good points, but…read moreit had many, many more bad points. The Short Version: If you just need a secure place to put your stuff without needing to access it and don't care if your price randomly goes up every few months, this place is great. If you actually want to get to your things regularly without shady price-jacking, find somewhere else. Positives: 1. The facility is nice. It's a new building, so it doesn't have the wear and tear of older facilities. It's clean and well-lit. 2. Front desk staff were always friendly. I didn't have a lot of interactions with them, but the few I had were always pleasant. 3. No pest issues I ever noticed. They keep preventative rat deterrent in all the units. These are small bags in the front corners of the unit, so be mindful if you bring kids with you! 4. It's climate controlled, so it wasn't unbearable during warmer days to make a trip. Minor inconveniences: 1. You have to code in for EVERYTHING. Not just entering/exiting the gate, but also the building and elevator. It gets excessive when you're making more than one trip. 2. You can't use their dumpster. They even have a sign on their dumpster that says "no dumping" which is so absurd it's comical. I understand a ban on throwing out big items, but we were told not to use the dumpster at all. 3. The staff often forgets to unlock the office doors (both the front and side doors) when they return from lunch or touring new renters. You have to knock to get their attention and have them unlock it. 4. The parking lot is too small, so we often got blocked in/out. There isn't room for big moving trucks, but that doesn't stop people from using them and blocking people. 5. The location is awful. Metcalf is just busy enough to make it difficult to leave, especially if you need to make a left turn. People can get stuck waiting for a break in traffic for several minutes, which blocks others from entering/exiting. I don't know why they didn't build a dedicated entrance in front and a dedicated exit around back to at least keep a steady flow going. Major problems: 1. The rent issue that everyone seems to have experienced. They raised the rent on us twice in the 15-ish months we had this unit. We never got any notice that they were raising the rent. They claimed to have mailed us a notice, but we never received it. When asked why it wasn't emailed to us, they said they didn't have an email on file, which is a blatant lie because they emailed us our receipt for payment every month, and when we closed out the unit they said they'd email us our closure confirmation. 2. When you close out the unit, you have to sweep out the dust (not even trash--DUST). If you don't, they'll charge you a $50 cleaning fee. I would have rated them 3 stars, but I was so appalled when she said we had to sweep out the DUST IN THE CORNERS or be fined $50 I had to drop it down to 2. Getting fined $50 for small amounts of dust in the corners of a storage unit is a SCAM. 3. You have to check out dollies by leaving your driver's license/ID card with the front staff. This would be fine, but the front staff often leave randomly and lock the doors while they're gone. This meant you may be stuck there until someone came back. I understand not wanting dollies to be stolen or left lying around the facility, but if you're taking people's IDENTIFICATION, you need to keep someone in the office at all times so a) it isn't stolen by someone breaking in, and b) they can get their ID back in a timely manner. This is, in my opinion, the most egregious offense. 4. The access hours are laughable (they have the nerve on their website to say "extended hours" are a feature). The access gate opens at 6am and closes at 6pm Mon-Sat or 2pm on Sundays. You MUST be off the grounds by those times. Those are hours when people are on their way to or from work, so forget accessing your unit on a work day unless you leave early. This means weekends are ridiculously busy, because it's the only time anyone has to access their unit. I don't recommend this place unless you just need to store and forget about your stuff. And you don't mind random price increases.

Horrible customer service, rude, dirty, temperature issue, no trash can or anywhere to throw…read moretrash away, the only one bathroom is always locked and of open it is dirty and still no trash can in there. After an incident my small service dog got loose from the leash and I got in the elevator and missed her, MICHELLE maybe the manager, very rude and in professional, found her and don't know what she did to my dog that she was scared and peed on the asphalt outside in parking lot. When I came back looking for her, Michelle tells me I have to clean the PEE OFF OF ASPHALT. I agreed although nobody cleans pee of a 10 lbs dog off asphalt, but I asked her there is no trash can, where do I throw the towels? She said to take it with me. While the location of the storage is on middle of the homeless people location and there are people pee and poo all over the area . She also said the bath room misty be Locked. So why is there a bathroom there? For not having to clean it up, when she is working the bathroom is locked. The hallways are always filthy and dirty, I don't think they ever clean the hallways, now she wants me to clean the asphalt on the parking lot from pee! Has anybody heard of anything like that? Cleaning a 10 lbs dog pee off asphalt in a parking lot. ;(

I've been meaning to write a review for months and now doing so I am VERY surprised at any negative…read morereviews. My daughter rented a space there a few years ago and moved out months ago. They were always friendly, accommodating and provided security. There was never a bug or rodent problem and the place was always clean. As one who helped my daughter move in and out of this storage facility, I highly recommend them to anyone. For us, clean, rodent free, secure and friendly are exactly what we paid for. Thank you.

Pros None…read more Cons Difficult owner/operators Poor customer service Unprofessional The owners operate this business. They don't care if you are a customer or not. Everything has to be properly done. You have to enter you entry code or they will ask you to go and do it. They want you out before closing; they will remind you that you only have half an hour left. Don't even dare complain; because they will end your contract at a moments notice. The owners/operators are extremely difficult about following every single rule down to its bone. I highly recommend you go to the many competing storage business around the San Diego County. There are many other owners that appreciate the business of there clientele, and won't let little inconsistencies ruin that. Overall: STAY AWAY!