The experience over at the Diablo Mini Storage was tge best. The wonderful customer service…read moreprovided by Carmen, was one of the best and made ne and m family feel like our things wilk be guaranteed to be safe. Thank You so much for your service.

Lied about 24 hour access. Gave me water damaged unit in flood zone. Got rat infestation,…read moreproceeded to raise rent. Get out while you can. I was not the only person leaving when i moved out.

North County Self Storage has been excellent. Monica made the entire process fast, easy, and…read morestress-free. She helped us figure out the right storage size, answered all our questions, and got us signed up in just minutes. She's knowledgeable, personable, and truly great to work with. The facility is very clean, well-maintained, and the units are surprisingly spacious. Even the non-A/C units feel comfortable and climate controlled. If you're looking for storage in North County and want a smooth experience with great customer service, I highly recommend them.

Great service, price is unmatched in the Escondido area. Jose is very knowledgeable about North…read moreCounty Self Storage and it's policies

Would highly recommend! Todd was very helpful and easy to work with. Great customer service and…read moreprices.

It was an easy process to rent a storage and got a good deal. Todd provides great guidance and…read moreexcellent customer service.

Thank you Mr Jim for your help. I was nervous of movers big truck not being able to get to my unit…read moredo to other trucks on premises, they're installing up a new gate on other side and I spoke to Jim and he right away had a solution, he opened the big gate for movers to have easier access to my unit. Thank you for going over and beyond. It might be a simple thing and small help but for me and movers this was huge. Thank you Mr Jim! Not so much the other rentals. So as my movers are driving in a white car speeds inside to try to beat my movers sure enough she did not only did she rush but she also made it challenging for my movers to reverser to isle. She got very bothered when asking her to move her car just a bit. Bitter bitch In unit 196

I have been at this Cubesmart for about a year now. This morning I stopped to get a chair and…read morelocked myself out of my van. It thankfully it was early and manager Jimmy was still on site in his apartment. He rescued me, invited me into sit down while he called AAA. Once arranged, he drove me over to my unit since I am mobility impaired and decided to try and open my van door. It took him a few minutes and he was in. Thank you jimmy for your help and your kind wife (can't remember her name). Above and beyond the call of duty!

Just had a new born so I've been up north with my in laws since January. So I missed their small…read moreletter about a rental increase The increased my rent by 60%!!! 165 to 265 a month The place is run down and in the middle of nowhere, this is crazy greed. I plan on canceling Edit: Called them they lowered it from 265 to 240, claimed it was market rate ( lies ). Cancelled it moving out of that unit Stay far away from this place they are slimy

My review of Extra Space Storage on 999 E Mission Road:…read more In May, my husband and I went to Extra Space Storage. Upon first look, it seemed like a secure place. Sammy helped us get our storage unit. We commented that we looked at other storage facilities but they didn't seem secure. We liked this location due to the gate, Sammy stating there was someone who lives on site, and her stating that security is better than previous years. She said the old security allowed people to sleep in units but they have better security to prevent this. We asked her when the last break-in was. She stated it was over 10 years ago when they had poor security. Sammy informed us she was moving out and someone else was going to live there. As of September 2, no one lives on site. Frances, a manager on site, said she was set to move in at the end of July, but the company continues to push this off, leaving Extra Space Storage vulnerable to break ins. I found out AFTER my unit was broke into that their security only works until 6PM, leaving the property alone from 6PM until the next day at 9:30AM. I do not know if security works on the weekend, but I did not see security present on Sunday, August 24 when I stopped at my unit. I did see 3 people lingering, despite that being against Extra Space Storage's policy. After my unit was broken into, I made my complaints to Helena, a district lead, since the district manager (Ana) is on vacation. My complaints included: lack of security, the fact that they never replaced their live-in staff, and that thieves were able to drive in despite listed gate hours, and Sammy misleading my husband and I despite specific questions we asked. Helena (team lead) said it's not guaranteed for someone to be on site, but it's "recommended." I told her Sammy absolutely made me believe there was ALWAYS someone living there. Before renting the storage unit, I asked Sammy, "oh! Someone lives on site?" And she said yes. She should have clarified that someone was not set to move in immediately. We would not have gotten this storage if we were told the truth. She also failed to tell us security doesn't work after 6PM. On September 3, I received a call from the detective assigned to my case (thanks to San Marcos Sheriff's Department). I told him Sammy told me there were no reported break-ins since early 2000s. The detective informed me Extra Space Storage has had multiple break-ins in the last year alone. Helena claims the district does not know of any break-ins during Sammy's time. Helena also said they can't do anything about Sammy because she was promoted to a different location. I told Helena that I fault the whole Extra Space Storage team for losing my valuable items: Sammy, Ana (district manager), and Helena as well. Helena, the district lead, sarcastically responds, "wow. Thank you. I just got this. Thank you for throwing me in there. Thank you thank you for that." I asked her if she understood that I was the one whose belongings were stolen due to THEIR negligence. I lost over $2,000 in wedding presents, clothing, and other belongings. Before this call, Ana, the district manager, said they will refund me for the 3 unfortunate months we used Extra Space Storage. The reason I called to discuss this topic again with Extra Space Storage's management is because I want to push for better security for those currently renting there and to hold Sammy and management accountable for deceitful practices and negligence, causing my husband & I to lose our valuables. They spent 2 hours rummaging through my unit and 3 others. Again, no security around. They stole many of our wedding gifts, 1 bin of Transformers my husband was collecting, a new gaming chair, and another bin of cool blades/knives. One knife had the initials "RC" and belonged to my husband's best friend who passed away. I would list everything that was stolen, but they took a lot. We took over 7 trips taking out belongings into storage using our Corolla. It took us 3 trips to take everything home after the break in. They even stole old flip phones I had from middle school, a penguin onesie, a Landry organizer, etc etc. Most of the items were brand new. Your belongings are not safe at Extra Space Storage. I can't believe I almost forgot to post this on yelp! Keep your things safe, San Marcos.

Super helpful and informative, they made the process super easy to move my things in and store them.read more

Service is incredible, Adrian Smith was very accommodating and welcoming! Ask for Adrian and you'll…read moreget a nice person who gets the job done. Quick and efficient.

Phillip was excellent ! Great service , and very helpful, as it was my first time at the location ,…read morei would recommend most definitely ! Thank you

I had been with them for 15years plus. once it changed hands to prime storage I became just a…read morenumber. I had inside storage for my rv the price jumped up every six months. I asked them to fix the access door lock on several occasions to no avail. sometimes it was difficult to gain access to my coach. I decided to look for another location to my delight I found a place inside storage for less money they have only increased the rent twice in ten years. I can access my coach twenty four hours. I put in a secure compound. they will put it inside for me and get it ready when I need it. They have insurance to cover my property when in there care. FOR LES MONEY.

We were long-term customers. The place was always clean and safe. No one ever broke into our unit…read more However, they raised the rate every 6 months. We started out at $135 a month. And it was up to over $301 a month for a 5'x10'unit.

16 February, 2026 3:17 pm: The person I spoke with that…read moredoesn't let you speak is named Jim and claims to be the manager. Yet he is unable to waive unlawful fees. Initially, he said for me to go online and enter my debit card information and he would waive the fee on his end. Then he suddenly changed his mind. Since it was a rainy day and the streets are flooded, I asked him for the one time courtesy of waiving the $3.94 fee that the website charges. He gave me conflicting information but ultimately refused. I told him I would file a complaint with the attorney general's office because it is unlawful to charge hidden fees that are undisclosed on the rental agreement and I also notified him that I would post this information on yelp. He said thank you. It is fascinating and shocking that Jim, the manager would rather have an investigation opened with the attorney general, bad publicity and lose customers than waive a small fee of less than $4 on a rainy day with flooded roads. This says a lot about him and his company. They don't care about their customers, they care about 4 dollars more. The attorney general has been notified and I would suggest customers look elsewhere for their storage needs. I have been renting storage units since 2008 and I have never had this egregious of an experience. Every other company I have dealt with cares about their customers and wouldn't ask someone to drive through flooded streets in a rainstorm in order to pay their bill. This egregious behavior is unacceptable. Look elsewhere. 11:59 am: There is a fee to pay my bill online that was not disclosed in the rental agreement. And they're going to make me drive in the rain all the way to their location at 2 pm in order to avoid it! The gentleman wouldn't even let me finish my sentence. Every time I start speaking he immediately interrupts me so I am not able to ask if I have to do this every month or how exactly to avoid these undisclosed fees. Then he just said thank you and hung up as I was trying to ask his name. This is why you should let people speak. If you don't, then it just causes confusion and your customers questions don't get answered. It's bad for your own company. Also, rather than telling me to be there at 2 pm, he should have told me what time they close and let me choose what time to visit them. He treated me like I was his employee.

I've been meaning to write a review for months and now doing so I am VERY surprised at any negative…read morereviews. My daughter rented a space there a few years ago and moved out months ago. They were always friendly, accommodating and provided security. There was never a bug or rodent problem and the place was always clean. As one who helped my daughter move in and out of this storage facility, I highly recommend them to anyone. For us, clean, rodent free, secure and friendly are exactly what we paid for. Thank you.

Pros None…read more Cons Difficult owner/operators Poor customer service Unprofessional The owners operate this business. They don't care if you are a customer or not. Everything has to be properly done. You have to enter you entry code or they will ask you to go and do it. They want you out before closing; they will remind you that you only have half an hour left. Don't even dare complain; because they will end your contract at a moments notice. The owners/operators are extremely difficult about following every single rule down to its bone. I highly recommend you go to the many competing storage business around the San Diego County. There are many other owners that appreciate the business of there clientele, and won't let little inconsistencies ruin that. Overall: STAY AWAY!

Inez Herrera is super nice all the staff is very friendly price on the unit are very sheap i…read morerecommend Escondido security public storage

Always a great storage option with great service and friendly staff, i have used this location for…read moreyears now. Great location and easy access.