North County Self Storage has been excellent. Monica made the entire process fast, easy, and…read morestress-free. She helped us figure out the right storage size, answered all our questions, and got us signed up in just minutes. She's knowledgeable, personable, and truly great to work with. The facility is very clean, well-maintained, and the units are surprisingly spacious. Even the non-A/C units feel comfortable and climate controlled. If you're looking for storage in North County and want a smooth experience with great customer service, I highly recommend them.

Amazing friendly, customer service! Monica was the best!…read moreConvenient and easy! Monica answered all my questions, and followed up with me to make sure I had everything I needed. Highly recommend. Best expierience I ever had

Would highly recommend! Todd was very helpful and easy to work with. Great customer service and…read moreprices.

It was an easy process to rent a storage and got a good deal. Todd provides great guidance and…read moreexcellent customer service.

Thank you Mr Jim for your help. I was nervous of movers big truck not being able to get to my unit…read moredo to other trucks on premises, they're installing up a new gate on other side and I spoke to Jim and he right away had a solution, he opened the big gate for movers to have easier access to my unit. Thank you for going over and beyond. It might be a simple thing and small help but for me and movers this was huge. Thank you Mr Jim! Not so much the other rentals. So as my movers are driving in a white car speeds inside to try to beat my movers sure enough she did not only did she rush but she also made it challenging for my movers to reverser to isle. She got very bothered when asking her to move her car just a bit. Bitter bitch In unit 196

I have been at this Cubesmart for about a year now. This morning I stopped to get a chair and…read morelocked myself out of my van. It thankfully it was early and manager Jimmy was still on site in his apartment. He rescued me, invited me into sit down while he called AAA. Once arranged, he drove me over to my unit since I am mobility impaired and decided to try and open my van door. It took him a few minutes and he was in. Thank you jimmy for your help and your kind wife (can't remember her name). Above and beyond the call of duty!

Management is professional and friendly. Sammy is easy to work with. Clean facility and good gate…read morehours. Plus the units have lights!

Just had a new born so I've been up north with my in laws since January. So I missed their small…read moreletter about a rental increase The increased my rent by 60%!!! 165 to 265 a month The place is run down and in the middle of nowhere, this is crazy greed. I plan on canceling Edit: Called them they lowered it from 265 to 240, claimed it was market rate ( lies ). Cancelled it moving out of that unit Stay far away from this place they are slimy

Respect and gratitude to the staff and managers at San Marcos Mini Storage on Bent. They are…read moreservice-minded and professional. Recently, I've been decluttering and organizing in my units. They've stopped by to bring water, ask if we needed anything, and showed their willingness to provide more quality service. It's a well-run, safe, and secure property. We had up to four vehicles parked along the aisle while we dragged everything out, sorted for trash, donate, and recycle. Other tenants and Mini Storage staff were generous and understanding of our slightly chaotic workspace. Thanks again,

Service is incredible, Adrian Smith was very accommodating and welcoming! Ask for Adrian and you'll…read moreget a nice person who gets the job done. Quick and efficient.

I had been with them for 15years plus. once it changed hands to prime storage I became just a…read morenumber. I had inside storage for my rv the price jumped up every six months. I asked them to fix the access door lock on several occasions to no avail. sometimes it was difficult to gain access to my coach. I decided to look for another location to my delight I found a place inside storage for less money they have only increased the rent twice in ten years. I can access my coach twenty four hours. I put in a secure compound. they will put it inside for me and get it ready when I need it. They have insurance to cover my property when in there care. FOR LES MONEY.

I would not recommend this location. The manager here was extremely unhelpful and difficult to deal…read morewith. Every time I had a question or needed assistance, it felt like I was bothering them. Communication was poor, and instead of trying to resolve issues, the manager made things more frustrating. The facility itself was fine -- clean and fairly secure -- but the customer service completely ruined the experience. When you're trusting a company with your belongings, you expect a little respect and professionalism, and that just wasn't the case here. Save yourself the headache and look for another storage facility in the area that actually values its customers.

I usually dread the whole moving process, but CubeSmart in San Marcos on Montiel Road totally…read morepacked it out of the park! From the moment my son and I walked through the door, we were treated like well. Kim and Krista greeted us with the biggest, warmest smiles, and their incredible energy instantly turned a boring moving day into a fantastic experience. My son and I felt so welcomed and taken care of right from the start. They really helped box up all the moving day emotions. Kim and Krista are an absolute dream team--their customer service is un-containable, and they truly go above and beyond to make sure you have a first-class experience. They helped us find the perfect unit, and their kindness made a world of difference to both me and my boy. If you are looking for a place that is secure, clean, and run by people who seem to genuinely care, look no further. Kim and Krista will make sure your storage experience is stored with kindness and care!

16 February, 2026 3:17 pm: The person I spoke with that…read moredoesn't let you speak is named Jim and claims to be the manager. Yet he is unable to waive unlawful fees. Initially, he said for me to go online and enter my debit card information and he would waive the fee on his end. Then he suddenly changed his mind. Since it was a rainy day and the streets are flooded, I asked him for the one time courtesy of waiving the $3.94 fee that the website charges. He gave me conflicting information but ultimately refused. I told him I would file a complaint with the attorney general's office because it is unlawful to charge hidden fees that are undisclosed on the rental agreement and I also notified him that I would post this information on yelp. He said thank you. It is fascinating and shocking that Jim, the manager would rather have an investigation opened with the attorney general, bad publicity and lose customers than waive a small fee of less than $4 on a rainy day with flooded roads. This says a lot about him and his company. They don't care about their customers, they care about 4 dollars more. The attorney general has been notified and I would suggest customers look elsewhere for their storage needs. I have been renting storage units since 2008 and I have never had this egregious of an experience. Every other company I have dealt with cares about their customers and wouldn't ask someone to drive through flooded streets in a rainstorm in order to pay their bill. This egregious behavior is unacceptable. Look elsewhere. 11:59 am: There is a fee to pay my bill online that was not disclosed in the rental agreement. And they're going to make me drive in the rain all the way to their location at 2 pm in order to avoid it! The gentleman wouldn't even let me finish my sentence. Every time I start speaking he immediately interrupts me so I am not able to ask if I have to do this every month or how exactly to avoid these undisclosed fees. Then he just said thank you and hung up as I was trying to ask his name. This is why you should let people speak. If you don't, then it just causes confusion and your customers questions don't get answered. It's bad for your own company. Also, rather than telling me to be there at 2 pm, he should have told me what time they close and let me choose what time to visit them. He treated me like I was his employee.

I've been meaning to write a review for months and now doing so I am VERY surprised at any negative…read morereviews. My daughter rented a space there a few years ago and moved out months ago. They were always friendly, accommodating and provided security. There was never a bug or rodent problem and the place was always clean. As one who helped my daughter move in and out of this storage facility, I highly recommend them to anyone. For us, clean, rodent free, secure and friendly are exactly what we paid for. Thank you.

Pros None…read more Cons Difficult owner/operators Poor customer service Unprofessional The owners operate this business. They don't care if you are a customer or not. Everything has to be properly done. You have to enter you entry code or they will ask you to go and do it. They want you out before closing; they will remind you that you only have half an hour left. Don't even dare complain; because they will end your contract at a moments notice. The owners/operators are extremely difficult about following every single rule down to its bone. I highly recommend you go to the many competing storage business around the San Diego County. There are many other owners that appreciate the business of there clientele, and won't let little inconsistencies ruin that. Overall: STAY AWAY!