Management is professional and friendly. Sammy is easy to work with. Clean facility and good gate hours. Plus the units have lights!

Just had a new born so I've been up north with my in laws since January. So I missed their small letter about a rental increase The increased my rent by 60%!!! 165 to 265 a month The place is run down and in the middle of nowhere, this is crazy greed. I plan on canceling Edit: Called them they lowered it from 265 to 240, claimed it was market rate ( lies ). Cancelled it moving out of that unit Stay far away from this place they are slimy read more

After getting my 2nd 56% rent increase, in just 7 months, I quickly moved out. The rent increase comes down from Corporate. Don't be mislead. read more

My review of Extra Space Storage on 999 E Mission Road: In May, my husband and I went to Extra Space Storage. Upon first look, it seemed like a secure place. Sammy helped us get our storage unit. We commented that we looked at other storage facilities but they didn't seem secure. We liked this location due to the gate, Sammy stating there was someone who lives on site, and her stating that security is better than previous years. She said the old security allowed people to sleep in units but they have better security to prevent this. We asked her when the last break-in was. She stated it was over 10 years ago when they had poor security. Sammy informed us she was moving out and someone else was going to live there. As of September 2, no one lives on site. Frances, a manager on site, said she was set to move in at the end of July, but the company continues to push this off, leaving Extra Space Storage vulnerable to break ins. I found out AFTER my unit was broke into that their security only works until 6PM, leaving the property alone from 6PM until the next day at 9:30AM. I do not know if security works on the weekend, but I did not see security present on Sunday, August 24 when I stopped at my unit. I did see 3 people lingering, despite that being against Extra Space Storage's policy. After my unit was broken into, I made my complaints to Helena, a district lead, since the district manager (Ana) is on vacation. My complaints included: lack of security, the fact that they never replaced their live-in staff, and that thieves were able to drive in despite listed gate hours, and Sammy misleading my husband and I despite specific questions we asked. Helena (team lead) said it's not guaranteed for someone to be on site, but it's "recommended." I told her Sammy absolutely made me believe there was ALWAYS someone living there. Before renting the storage unit, I asked Sammy, "oh! Someone lives on site?" And she said yes. She should have clarified that someone was not set to move in immediately. We would not have gotten this storage if we were told the truth. She also failed to tell us security doesn't work after 6PM. On September 3, I received a call from the detective assigned to my case (thanks to San Marcos Sheriff's Department). I told him Sammy told me there were no reported break-ins since early 2000s. The detective informed me Extra Space Storage has had multiple break-ins in the last year alone. Helena claims the district does not know of any break-ins during Sammy's time. Helena also said they can't do anything about Sammy because she was promoted to a different location. I told Helena that I fault the whole Extra Space Storage team for losing my valuable items: Sammy, Ana (district manager), and Helena as well. Helena, the district lead, sarcastically responds, "wow. Thank you. I just got this. Thank you for throwing me in there. Thank you thank you for that." I asked her if she understood that I was the one whose belongings were stolen due to THEIR negligence. I lost over $2,000 in wedding presents, clothing, and other belongings. Before this call, Ana, the district manager, said they will refund me for the 3 unfortunate months we used Extra Space Storage. The reason I called to discuss this topic again with Extra Space Storage's management is because I want to push for better security for those currently renting there and to hold Sammy and management accountable for deceitful practices and negligence, causing my husband & I to lose our valuables. They spent 2 hours rummaging through my unit and 3 others. Again, no security around. They stole many of our wedding gifts, 1 bin of Transformers my husband was collecting, a new gaming chair, and another bin of cool blades/knives. One knife had the initials "RC" and belonged to my husband's best friend who passed away. I would list everything that was stolen, but they took a lot. We took over 7 trips taking out belongings into storage using our Corolla. It took us 3 trips to take everything home after the break in. They even stole old flip phones I had from middle school, a penguin onesie, a Landry organizer, etc etc. Most of the items were brand new. Your belongings are not safe at Extra Space Storage. I can't believe I almost forgot to post this on yelp! Keep your things safe, San Marcos. read more

Extra Space Storage - Hallway after the break-in - Self Storage Near Me - San Marcos, California

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Awesome experience, I never had such a pleasant way of renting a storage unit. They explained everything about the lease, very pleasant kind way with a smile. The two girls were knowledgeable and they made my decision easy to choose this facility. Thank you. read more

We just rented a 10 X 15 from Sammy and I have to say that she was a genuine pleasure to deal with. She showed us our storage unit, which was clean. They are secure because they have a gate that is locked at all times. If I had a business I would hire her. read more

The corporate money munching machine without any feelings at all I experience with them I have is having financial problems and let them know I was going to be late on my rent for my storage unit I was in contact with them I wasn't going anywhere wasn't going to abandon my unit and they still charge me for foreclosure fee of 120 bucks when I couldn't even afford that so they took all the money I had in my pocket to live on and to pay my monthly rent on my storage and they took it without even f****** a batting an eye so don't think they're your loving family they're not read more

Sammy was able to show me different units that would best fit my needs. She was very professional and easy to work with. I've had a few storage units and this was the easiest one I've rented. She even had a cart for me to use to make it easier to move in. Would definitely recommend renting here. read more

Couldn't be happier with my decision to go with this location as my choice for storage. I needed a larger unit and they gave me a great price. Much better price and access hours than my current storage. Sammy and Kaylen -sp? made it a quick and easy process. read more

What a great facility. Called the office and reserved a unit over the phone. Walked into the office and was moving my extra stuff into my unit in 5 minutes. Easy freeway access and even easy to get to, and from, without using the 78. Thank you extra space storage for making moving a little easier. read more

Sammy and Kaelin seriously made my day. they deserve raises. They really went above and beyond and made my decision of choosing which storage facility to go with, a "no-brainer". read more

This place is located perfectly for me and cheap compared to the places around. I was paying almost 3 times the price for the same size down the street. Sammy was a pro at what she does. I was in a rush so she started getting all my information over the phone so when I got there I saw the unit, paid, and signed. All done in about 10 minutes or less. read more