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The UPS Store

2.7 (108 reviews)
Closed 8:00 am - 6:00 pm
Updated a few days ago

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Photo of Diane C.
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2 years ago

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22 days ago

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26 days ago

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17 days ago

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5 months ago

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1 year ago

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1 year ago

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Photo of Philip J.
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8 months ago

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5 months ago

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9 months ago

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1 year ago

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7 months ago

Temp and Maria we so helpful and kind! They went about and beyond to help me! Thank you!

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Photo of Xin K.
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2 years ago

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2 years ago

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1 year ago

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5 years ago

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1 year ago

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1 year ago

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2 years ago

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1 year ago

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2 years ago

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2 years ago

I come often. The people are fast and friendly. They helped me with a notary last time. Super experience.

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Photo of C A.
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2 years ago

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1 year ago

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4 years ago

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Photo of Sunshine L.
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3 years ago

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2 years ago

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3 years ago

Terrible customer service. The only UPS store that charges for Amazon returns. Take your business elsewhere.

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5 years ago

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Photo of Bonnie G.
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10 years ago

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2 years ago

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Photo of Alex V.
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3 years ago

Great service, great customer service, and really friendly help from Monica, Fernando, Michael on Dec. 16th!m

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2 years ago

Very poor customer service. Two out of two times received subpar service from a rep who obviously hates their job.

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Local

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6 years ago

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4 years ago

Helpful 2
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6 years ago

Helpful 1
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4 years ago

I get that it's closing time, but you don't have to be rude to me. I was only doing my job to deliver a package.

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3 years ago

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Photo of Sam L.
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6 years ago

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5 years ago

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Review Highlights - The UPS Store

During the holidays they're a savior, I get my shipping done here, notary needs, faxing (only needed once who faxes anymore?

Mentioned in 2 reviews

Read more highlights

The UPS Store

The UPS Store

(125 reviews)

Does the DMV run this place?…read more Seriously, the worst attitude of employees.... Not sure if they aren't being paid enough or what, but very clear that the owner is not hands on. First- always short staffed. Second- sat there and watched the one kid working the week before Christmas. Only 1 person. Line was 6 people deep. He would help one person than would leave and go out back.... Took 30 mins to serve 4 people. Every customer was laughing After I left, I was curious, so drove around back... Vaping Jeff Spicoli for "UPS Employee of the Quarter " IYKYK

I normally don't leave reviews, but on Saturday, December 6th, the service at the San Marcos UPS…read moreStore was unacceptable. I was helped by a staff member named Noah, who was extremely rude and unprofessional. He was yawning in our faces, purposely taking his time, and even killing gnats with his bare hands while helping us--without washing his hands afterward. The entire interaction was slow, uncomfortable, and showed zero customer service. What makes this worse is that the young man working with him on Saturday overheard what was happening and defended Noah by saying he was "just having a bad day." After reading the reviews, it's clear this isn't a one-time situation--he seems to have a "bad day" every day. In the days after this incident, I went to two other places and mentioned my experience, and both had already heard about the issues at this UPS Store. If customers are leaving bad reviews and other businesses in the area are hearing about the poor service, why hasn't the manager or owner stepped in to fix this? A couple of days before my visit, I also called the store about notary services. The girl who answered the phone picked up like it was a personal call and then hung up on me--I had to call back. This location desperately needs better management and attention, because at this point the customer service problems are well-known and ongoing.

The UPS Store - copyshops - Updated May 2026

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