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    UPS Customer Center

    1.7 (125 reviews)
    Open 8:00 am - 6:30 pm, 8:00 PM - 8:30 PM

    Services - UPS Customer Center

    Shipping centers

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    Reviews With Photos

    Delivery attempt
    Daisy T.

    Update: I went to UPS and I want to complement the gentleman that helped me out. They were very fast and helpful and I explained the situation and they didn't understand why my house wasn't found they apologized and got me on my way. Thank you for your help although I was not happy to drive all the way down there I got my package and they were very friendly.

    Delivery today
    Marcia R.

    I ordered 14 bundles of bamboo. It was a big order but when the truck showed up I don't know we needed to pay for it to be unloaded off the truck. $150. To be exact. The driver was nice. I know I couldn't jump up on the truck & bring it down. So he took his hand truck and unloaded it in our garage. A pallet full, no one told me that was how it had to be brought down to our yard. & more than 4 bundles of bamboo was damaged too. So the UPS driver took pictures and so did I. We'll see what happens next

    *STORE AT ROOM TEMPERATURE!!
    Hcm N.

    UPS get it together!! Who's to blame for a delivery at 9pm. On top of that do you really think it's SAFE I give my child ready to use formula that was on the truck since 8am, it's not winter time. It's summer, the milk is spoiled! Over 100 dollars of milk wasted. It makes me sick that zero thoughts of poisoning a child crosses their mind. Fix the loose screws you have working there.

    UPS excuse to not deliver on time.
    Daniel S.

    This is starting to get old, this Shipping Center sucks. Anytime I get something shipped from UPS I already know something bad is going to go wrong. All my packages always end up with "An emergency situation or severe weather condition..." BS excuse and then never get delivered on time. I paid for the 2nd Day Air this time and still didn't receive on time delivery. This is why FedEx is better.

    My package has been at their facility for 4 days now...

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    7 months ago

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    10 months ago

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    6 months ago

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    3 years ago

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    11 months ago

    Service sucks!!! Unbelievably poor delivery service and I vow NEVER to ship anything via UPS ever again!

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    1 year ago

    Patricia was rude and unhelpful she stole my package will never use ups as a carrier again

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    3 years ago

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    4 years ago

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    6 years ago

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    3 years ago

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    7 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    8 years ago

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    8 years ago

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    2 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    4 years ago

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    11 years ago

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    6 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    Page 1 of 4

    Ask the Community - UPS Customer Center

    Review Highlights - UPS Customer Center

    They have saved my butt getting stuff out past out set pick up time at our location.

    Mentioned in 2 reviews

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    The UPS Store

    The UPS Store

    (125 reviews)

    Does the DMV run this place?…read more Seriously, the worst attitude of employees.... Not sure if they aren't being paid enough or what, but very clear that the owner is not hands on. First- always short staffed. Second- sat there and watched the one kid working the week before Christmas. Only 1 person. Line was 6 people deep. He would help one person than would leave and go out back.... Took 30 mins to serve 4 people. Every customer was laughing After I left, I was curious, so drove around back... Vaping Jeff Spicoli for "UPS Employee of the Quarter " IYKYK

    I normally don't leave reviews, but on Saturday, December 6th, the service at the San Marcos UPS…read moreStore was unacceptable. I was helped by a staff member named Noah, who was extremely rude and unprofessional. He was yawning in our faces, purposely taking his time, and even killing gnats with his bare hands while helping us--without washing his hands afterward. The entire interaction was slow, uncomfortable, and showed zero customer service. What makes this worse is that the young man working with him on Saturday overheard what was happening and defended Noah by saying he was "just having a bad day." After reading the reviews, it's clear this isn't a one-time situation--he seems to have a "bad day" every day. In the days after this incident, I went to two other places and mentioned my experience, and both had already heard about the issues at this UPS Store. If customers are leaving bad reviews and other businesses in the area are hearing about the poor service, why hasn't the manager or owner stepped in to fix this? A couple of days before my visit, I also called the store about notary services. The girl who answered the phone picked up like it was a personal call and then hung up on me--I had to call back. This location desperately needs better management and attention, because at this point the customer service problems are well-known and ongoing.

    UPS Customer Center - shipping_centers - Updated May 2026

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