Horrible!! So terrible I don't understand how UPS is still operating!! May 28th my package landed at San Marcos warehouse. It's been ping ponging back and fourth between between UPS and USPS, I live 32 minutes away and no one will allow pick up. Today is 6/17 and I just got a notification that my package will be here on 6/13. STOP THE INSANITY!!! read more

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Very rude and unprofessional employees, I believe the names are Paul and Josh. I have requested that Joe return my call, leaving messages for him. We have a UPS driver constantly parking in a red zone, next to a fire hydrant, in a bike lane, next to a crosswalk and truck is encroaching into the lane of traffic causing cars to swerve into the other lane of traffic. Lazy driver, police have asked him not to park there and he refuses to comply. He gets ticketed and tells the cops that he was trained to park in red zones and UPS will pay the fines. Have you ever heard of such a thing, crazy! read more

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These guys put up with rude customers but always are professional and polite. They have saved my butt getting stuff out past out set pick up time at our location. Much appreciated!! Ps Watch for trucks trying to deliver your packages and don't be a Karen! They work there but do not own the company. :) read more

Disgarded a package that was damaged rather than asking if I wanted even though damaged. Also told they located and would deliver within 2 days now that they know it was still wanted - It has never shown. UPS has been amazing over the years however the San Marcos location is a bad showing for a good brand. BTW-The item was extremely sentimental and of great value but the location has dismissed that detail as not true- Very disturbing people to be in the hands of read more

Customer service at the distribution center could be better addressed. Needs to be a measurement of good customer service vs. their historically horrible customer service. Maybe it's just one bad apple giving the whole center a bad name. read more

CHRISTMAS TIME IS DESTROYING US UPS WORKERS: Each bell would ring with a silvery zing As the holiday feeling was upon us. But now instead, we're feeling dread Cause Christmas Time is destroying us! Each Amazon list gets us more pissed Till the thought of existence is chilling us. I'll tell you what. Shove your list up your butt, because... Christmas Time is destroying us! RANDO MOM: But can't you see that what you do Is make a dream come true? Can't you see that every smile Makes it all worthwhile? UPS: No, screw you! It's all but through, There's just too much to do. All those dreams are nightmares Christmas Time is destroying us! Each little order used to fill up a shelf Chinese junk self-less-ly thrilling us. Now we're on crack and it feels like Iraq Because Christmas Time is destroying us! Nintendo or PlayStation, heighten the pain Of the workload that's straining and killing us. Fingers all bleed. And look! He just peed Because Christmas Time is destroying us! RANDO MOM: But can't you see our point of view? We really rely on you. Can't you see that Christmas cheer Gets us through the year? UPS WORKERS: The whole crew is black and blue. Can't you get a clue? You may think we look great, But we're only twenty-eight! Each jingle-bell is a requiem knell, And while you think it's swell, we're toiling in Hell! Take a look- you can tell, to a man, we're a shell! Because Christmas Time is destroying us! Christmas Time is destroying us. Is it January yet? read more

Service sucks!!! Unbelievably poor delivery service and I vow NEVER to ship anything via UPS ever again!

My parcel was supposed to be delivered four days ago, Friday, I received the UPS notification that it would be delivered by 8:00 PM. By 9:30 PM that notification changed to, "The delivery date will be provided as soon as possible." On Saturday, still not being provided a delivery date, I contacted customer service. After explaining the situation I was transferred to another agent that was supposed to provide me with further information. Instead of an agent, a voice-mail informed me that number was not operational during the weekends. I called back customer service and asked to speak to a manager. After 30 minutes of waiting time I was able to speak to a manager that contacted the facility that initially was supposed to deliver my parcel, while I waited on the phone. I was then informed that my package had not been delivered on a Friday because they had too many packages to deliver and mine did not make it, however my parcel was in the facility and I would receive it by Monday. Today is Monday and not having received any update on the deliver day/time, I contacted the facility directly. I am now informed that my parcel never made it to the truck, although it was scanned there on Friday morning, and at this time is missing. I was given an 800 number to call and start a claim but the voice-mail of the number I was provided stated that all the claims are online. I started an online claim, and called back the UPS facility that lost my parcel to find out how long it will take for my claim to be processed and for me to be reimbursed of the loss: One week for them to receive the claim, one week for the investigation, non-stated time between their investigation period and the time an agent will contact me with the results of the investigation. Who knows how much longer before I see a check? Did I mention that the parcel was an Apple watch and a birthday present that I needed yesterday? I am giving 1 star because I can't post with 0, although I wish I could submit a review with stars in the negative read more

Update: I went to UPS and I want to complement the gentleman that helped me out. They were very fast and helpful and I explained the situation and they didn't understand why my house wasn't found they apologized and got me on my way. Thank you for your help although I was not happy to drive all the way down there I got my package and they were very friendly. read more

UPS Customer Center - Delivery attempt - Shipping Centers Near Me - San Marcos, California

Advice if you want your package on time. 1) do not change anything on your package information such as adding a gate code. Fixing your address is fine but adding a gate code will delay your package delivery by a day. They can't alert dispatch for some reason. 2) if you try to pick up your package which helps ups out by picking it up from there facility, they charge you 7$ to pick it up Overall if you help update them with a gate code or anything, they delay your package... If you help them by picking up your package, they charge you 7$ Stick with amazon people! Lol ups is shit read more

I ordered 14 bundles of bamboo. It was a big order but when the truck showed up I don't know we needed to pay for it to be unloaded off the truck. $150. To be exact. The driver was nice. I know I couldn't jump up on the truck & bring it down. So he took his hand truck and unloaded it in our garage. A pallet full, no one told me that was how it had to be brought down to our yard. & more than 4 bundles of bamboo was damaged too. So the UPS driver took pictures and so did I. We'll see what happens next read more

UPS Customer Center - Delivery today - Shipping Centers Near Me - San Marcos, California

Patricia was rude and unhelpful she stole my package will never use ups as a carrier again

UPS get it together!! Who's to blame for a delivery at 9pm. On top of that do you really think it's SAFE I give my child ready to use formula that was on the truck since 8am, it's not winter time. It's summer, the milk is spoiled! Over 100 dollars of milk wasted. It makes me sick that zero thoughts of poisoning a child crosses their mind. Fix the loose screws you have working there. read more

UPS Customer Center - *STORE AT ROOM TEMPERATURE!! - Shipping Centers Near Me - San Marcos, California

Worst package delivery service ever! Don't use UPS if possible. These guys are constantly miss delivering out packages or like today, telling me my package is undeliverable. The driver made up some bogus excuse because he couldn't find our house (which every other service can), and wrote the reason why, was because it's a gated a community... we don't live in a gated community. I always try not to use their service when making purchase, but some only deliver with their service so my hands are tied.... Everytime there's a problem. I'm here to tell you, whatever you do... try to avoid UPS! read more

Can not find package. No one to talk to in customer service. Non existent customer service. UPS.com doesn't know where package is. My choice is stuck in a loop of no information. read more

PPPPPP - Very poor performance. I've been going from store to store to get an overnight pkg, and they can't get anything straight. They attempt home delivery, when I've instructed them to hold it at the store on 3 separate occasions. Today will be my 4th trip opt see if they have it before they return to sender. Pxxx Poor Performance. read more

So my package had been attempted for delivery several times but because they always try while I am at work (and it needed a signature), I was never able to get it so I had to pick it up. I was very skeptical at first when driving here because the directions were very obscure and we had to follow the signs once we got to the area we thought was correct. Maps did not help too much. Right at 8pm, a nice security guard opened up the gates to the customer center. You walk into a small area and there was a gentleman there. He was very friendly and found my package quickly. I do like that they have a late window for pick ups for those who work late. It's helpful! read more

I live in a newly built community, and the address can be found on Google Maps. UPS San Marcos refused to deliver my package and said that the address was incorrect. I called UPS to explain and to have them reschedule my delivery. The CSR said that my delivery would be rescheduled for the next day and that the customer center in San Marcos, CA would call me in the morning to confirm. I received no call and no delivery. I called UPS again, and the CSR helped me send a message to the customer center in San Marcos, CA and promised that they would call me back in an hour. One hour later, tracking shows that it is now scheduled to send back to the sender. This customer center is a joke. read more

Love the ease of dropping off packages when you missed the cutoff at your local branch. Tons of parking available and the clerk was speedy at getting my packages processed. If ever you find yourself in a bind in terms of shipping, no that this place is open late and accepts packages until 5:45pm for "express type" shipments. Ask yourself, "what can brown do for you!?" Thanks UPS. read more

This is starting to get old, this Shipping Center sucks. Anytime I get something shipped from UPS I already know something bad is going to go wrong. All my packages always end up with "An emergency situation or severe weather condition..." BS excuse and then never get delivered on time. I paid for the 2nd Day Air this time and still didn't receive on time delivery. This is why FedEx is better. read more

UPS Customer Center - UPS excuse to not deliver on time. - Shipping Centers Near Me - San Marcos, California

I've had several packages that have gone through this UPS center and every time for some reason my package never get delivered on the expected date. Every time for some reason it at this UPS center for 3 days!!! For no reason idk what's going on at this UPS center but they seem like they don't really have their Sh&* together It was out for delivery on the 20th and it's still there 4 days later read more

UPS Customer Center - My package has been at their facility for 4 days now... - Shipping Centers Near Me - San Marcos, California

Ups is a trash postal service. The customer center is no different. Don't know why the lady told me that it was going to be open on a Sunday when it wasn't. A very important package was sent there. Caused a lot of problems not being able to pick it up. And then when you call customer service it was no help. Just all around annoying read more

An item ordered for Christmas arrived at the San Marcos Center on 12-5-2023 but was never delivered or left the Center. I put thru a claim but the show on the status that they need more info but I have tried to contact them thru phoning, email, and on website but unable to get thru or have received NO RESPONSE. This item was almost $200.00 and I can only guess that the item was stolen and the are covering up because they are not willing to deal with me honestly. read more

Great service. Had 1,000 envelopes printed with business name, logo, and address, then a business stamp. Had it done the same day, beautiful job and at a good price. If you have printing to do, that's the place to go! 740 Nordahl Rd, San Marcos, CA Suite 110 read more

Come on guys! You "attempt" to deliver a package when my husband is 15 feet away in our backyard but you don't knock or anything so you all leave the info notice and say you'll try the next day. I've been waiting and now you're taking it to a UPS access point. You could have saved yourselves a trip and just knocked on the door this time. I get that you have to get out of a truck, but the job title is "delivery driver" not just "driver". Since I'm on a roll, let's talk about carbon footprints. An item shipped from LA and I live in San Diego county, but my item was taken by UPS to Kentucky before coming back to San Diego. Really?!?! You do know and understand that San Diego and Los Angeles are in the same state, right? I refuse to ever do business with this company and unfortunately I had to because something was shipped to me. read more

Know before you go: this facility is open from 11-noon and 4-5. Waste of my time. UPS customer service didn't help either. read more

Costco, which I imagine is a good customer for UPS, promises next day delivery of fresh flowers so that they are not wilted when they arrive. We just learned that delivery 1Z9360XX0318926593 is delayed for a second day. There is no reason given. It has now been in San Marcos for the better part of two days. Today it was loaded on a truck that evidently went nowhere. First UPS promised delivery by 9 o'clock one day. Then, it changed that, to UPS's own benefit to 9 o'clock the next day. Now they are pretending like it just arrived. Thank goodness that Amazon is developing its own nonunion delivery service. UPS is unionized and unions defend mediocrity and performance that they deem good enough even though it is a failed system. We tried to go on UPS's website to gain attention and get these flowers delivered but their "help" system has no real people, just an automated Q&A run around. Costco, why do you do business with this outfit that is as incompetent and unreliable as Onstar deliveries. Thank goodness for Amazon. Long may she thrive. read more

What is with UPS? Better yet, what happened to the old UPS? The UPS that actually thought CUSTOMER SERVICE was important. Has anyone tried to call and reach an agent lately. In English it was near impossible, I ended up choosing the Spanish option and finally got thru to someone then switched over to an English speaking representative. Now I am on hold for what they say will be upwards of 30 minutes wait time. OK, enough of that. Here is the real issue. The city of Palm Springs changed the name of my street from "Golf Club Drive" to "Lawrence Crossley Road" in some Black Lives Matter moment.. while I am all for equality, this has become a nightmare receiving mail and packages. You would think that a company the size of UPS would update their computer system to accommodate for this change. After all they are in the business of delivering packages. On their App, it said my package was undeliverable, yet it had the exact correct address on it. Instead they send it off to a UPS pickup point (which happened to be closed during business hours). I am frankly fed up with not only UPS, but also for the city of Palm Springs. While I understand the need to be politically correct, there is a lot that goes into changing the name of a street that affects a lot of people. This is highly inconvenient, and unnecessary. Ive now been on hold with UPS for over 25 minutes and I am about to hang up...and only vent here online since UPS doesnt hire enough staff to take care of issues like they used to do. read more

I have to predicate this review by saying thay I have never physically been to this location and have only had contact with UPS agents over the phone. However, I have had the most conscientious and consistent outstanding service from my UPS Route Driver, Josh who has been assigned to my 92082 area in Valley Center for about 15 years. And, he drives out of this location. He goes above and beyond to accommodate and troubleshoot issues that are not this local SM Facility's fault that mostly emanate from the "Nationals" or the Evil Empire, Amazon, along with other business entities --- like not transmitting Pickup Orders with Driver Provided Labels or issuing duplicates, etc. He always attempts to contact customer if there's an issue that he can assist with by knocking on door or ringing doorbell and waiting. All my neighbors are great fans of his and his popularity is well deserved! Also, speaking of Amazon related shipping issues, whenever I have called this location in recent years I've had nothing but the most courteous and effective assistance in troubleshooting and unsmarling snafus regarding shipments, pickups etc by Esa (sp?) Julie and Gordon. Even though they are horribly busy at this location, they will take time to help me by patiently taking information and researching the problems while I'm on the phone, the most a which emanate from the buggy and corrupted UPS website --- like wrong addresses or zip codes that have been printed on labels. or bar coated incorrectly, If they can't find the answer out well I'm on the phone, they call back or contact Josh, even while he's on the road to intercept him and do whatever it takes to resolve a problem. I call them my A Team, for if something goes wrong you want them on your side running interference for you! read more

UPS does not care when they lose your packages. In most of my situations they have lost more packages than they have delivered. When you call to find your packages they don't even try to find it or figure out what happened they just instantly want you to file a claim to get your money back. Not everything has a money value, something's are irreplaceable. And they don't care about that. How can they lose so many packages, they have to be somewhere???? Find my package UPS!!!!! read more

Lazy drivers not performing their jobs!!! Asking for security clearance when dam idiots don't even leave their trucks to check for the provided gate code for them to access the place..!!! Bad performance when we pay for those deliveries to be made on time!!! read more

UPS Customer Center - Stupid driver wont even leave the truck to check for security code provided..another lazy ass - Shipping Centers Near Me - San Marcos, California

Customer service is a joke. Try getting a live agent when you call it's ridiculous. I had 2 packages from 2 different tracking numbers to be delivered today 06/21/2022 and says delivered at front door opened my door.. nothing looked all around yard and garage nothing. Made it a high priority to call me back from dispatch they never did. Plus I don't know how he delivered to my front door if the gate to get to the front door is locked. Enjoy my packages to whoever got them or to the delivery driver who supposedly "delivered them at front door" read more

3.5 stars for me.... With my recent move, the shipment was sent to the old address. Somehow they knew we had moved and were searching for our new place. So they held onto the box and didn't just leave at the old place. That was helpful. Their distribution center is a bit out of the way for me, not so say that it's out of the way for everyone. Their competition is down the street also in an industrial area, but closer to home. Anyway, easy enough to find. A small door which is marked "customer service" on the corner of the building. Once inside a small area to do business in with a counter big enough to drop off boxes and parcels. Customer service was personable, friendly and helpful. Found my package quick and efficiently. Keep on Yelp'n! read more

Where's the old UPS?? Horrible customer service and ridiculous hours?? What business isn't open on Saturday at least?? If you need to pick up a package because you need to sign and you work M-F, wouldn't you think they would be open on Saturday????? read more

UPS is one of the WORST shipping services, the drivers are lazy and just irresponsible. They lose your packages or don't even deliver them. There is no customer support or anyone to talk to. The 800 number is a JOKE! No one can contact dispatch and they will never call you back. Find another delivery service for both personal and professional purposes. They are the worst company ever read more

The big hub to pick up packages if you live in Escondido to retrieve a package that needed a signature & couldn't be left on your doorstep- Right down a side street from Sky Zone. When you approach the UPS pick up customer area, continue on Bingham , then a right on Amorlite, continue down a ways & on the right side you'll see a shorter, chain link fence with wheels- park on the street only- Go through the fence (or roll it open) , go to the right to the door that says Customer Care( or something like that). Bring an ID too to release your package to you. read more

I received an email saying the driver attempted the delivery... no signature required for the package and I have been home all day!!! No yellow receipt of attempted delivery on the door and totally safe to leave it inside the unit ( we have a small gate that separates the street from the entrance ...) the reality is that nobody ever attempted to deliver the package and they lied about it... just ridiculous! UPDATE: talked to the manager after my review, she said they would deliver today (the day after). At 1.30 the driver arrives so as I see him, I go down to help him out (knowing it would be a big package)...and driver says my package is not in the truck and I needed the item by the end of the day! Update: finally got a call from the supervisor that made sure I received the package ok. I feel like they need to re-think their processes. read more

Horrible service. They are delaying delivering packages 4-5 days or longer for no reason. I'm getting deliveries from USPS and FEDEX no problem. I also see UPS trucks just wandering around the streets in my neighborhood not doing anything. Not sure what the hell is going on with UPS recently BUT GET YOUR SHIT TOGETHER. read more

All my packages from UPS was not delivered. They just super lazy because they don't make an effort to find my aparment number and my package doesn't required signature. When I checked my tracking number it says undeliverable like really. I already verified my address and it's correct. And I at home the whole day and nobody tried to knock on my door or even ring the damn doorbell. If you're too lazy to deliver might as well quit your job. I'm so frustrated. read more

If I could choose delivery services I'd rather stay with USPS or Amazon. I was expecting a package for a couple days now and the only answer I get is online and twice it said "delivery delayed one business day". Late in the night at 8:32pm. 30min before the cut off time at 9pm. Who the hell wants to wait til 9pm for packages? Never doing online orders with UPS again. read more