It's supposed to be a climate control building, which is what we pay for but they have it. The climate set at 82°. I mean what in the world is going on? It's so hot. You can't even be in there. It's like a sweat box and I might as well keep my stuff outside in the sun.. according to the lady that works there that's what they keep the temperature right now. Doesn't make any sense. read more

Do not be fooled by the prices on their website. Public Storage lures you in with what looks like a fair monthly rate, then hits you with massive increases once your stuff is locked inside their unit. Here's what actually happened to me: within the first few months, they jacked up my rate by 50%. Then came another 50% increase not long after. I'm now paying double what I originally signed up for. Double. The rate on their website right now for my same unit size is still showing that original low price, which means the next person who walks in will get the same bait-and-switch treatment I did. They know exactly what they're doing. Once your belongings are in there, moving everything out is a huge pain - so most people just eat the cost. It's a trap disguised as a storage unit. If you're considering Public Storage, do yourself a favor: ask them directly what your rate will be in 6 months, 12 months, and 24 months. Get it in writing. Because what they advertise and what you'll actually end up paying are two very different numbers. Save yourself the headache and look elsewhere. read more

Public Storage - pricing advertised on website. less than $300 - Self Storage Near Me - Carlsbad, California

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50% rate up @4 mths 50% rate up @16 mths 42% rate up @24 mths ---- (~2.5 times initial rate now) * My '5 foot' wide unit is 4'6" at its widest point. Subract 4" for wall studs and it has 4'2" wide of usable space. * They require you to buy their lock & insurance * This preditory corp can and will raise rent to whatever they, whenever they like read more

I rented a storage unit here for about a year, and my experience was disappointing from start to finish. When I moved out on the 1st, I was required to pay for the entire month -- no prorating -- even though I no longer occupied the unit. On top of that, they raised my rent by $100 during my rental period with very little notice. Throughout my time here, the gate was frequently broken, causing inconvenience and access issues. To make matters worse, the neighboring unit leaked water or oil into mine, which management never seemed to address properly. The staff simply repeated company policy whenever I raised concerns, which made it clear that customer satisfaction isn't a priority. I won't be renting here again, and I'll make sure my company takes its business elsewhere. read more

I had the pleasure of speaking with Neil on the phone a few days ago. I had a lot of questions and he was very patient answering them all. He helped form a plan since I needed to change units. I hope to meet him in person as I did Joseph yesterday. Once again, I was in the best of hands with Joseph as well. He let me know what units were available and made the changes with professionalism and efficiency. Joseph and Neil are exemplary representatives of Public Storage and should be recognized! I highly recommend the Caribou location. read more

Great Self Storage. Clean, secure and nice staff. But you have to make an appointment, don't go there without one, there maybe nobody there. I was the first floor on a 5x10 and I moved to the second floor paying the same price. They have good prices. For me it's been working great. The only thing is I believe they should have more carts, they have only 4, two on each entrance. On a busy day you may have to wait to use your storage. read more

While the place is clean and run well, it's unfortunate that they don't always honor their word or show compassion. We had a catastrophic flood situation (with ongoing floor and wall repair, and subfloor repair), and explained that due to this unforseen event we needed to keep storage much longer than we'd hoped for. Initially we had some luck in petitioning a few of the multiple rate increases we've been subjected to - but a newer manager showed zero compassion and seemingly went out of their way to make a very difficult situation even harder. After ALWAYS paying on time, when my husband's credit card needed to be replaced, their system failed to allow us to change the auto-pay - and even though we left messages about this, they did not take any responsibility for their system's error. It seems that we were then penalized for even bringing it to their attention - not only were we subjected to unfair late fees for two months in a row, we suddenly received a DOUBLE rate increase, with no warning. I guess some people enjoy wielding power over others. It's frustrating since we are also seniors with limited income, particularly now that the stress of of situation has exacerbated a serous medical condition, leaving one of us temporarily unemployed. That said, we will always look at the bright side and feel blessed no matter what. I just hope that people capable of being so callous are never subjected to similar behavior, because I wouldn't wish this situation on anyone. read more

Really nice and clean facility! I reserved a 10x10 and the unit is perfect for what I need it for. Donna at the front desk is absolutely lovely! Thank you Donna for the tour and the storage 101 lol read more

Stacey is so helpful and goes out of her way to address any issue you might have and resolve it quickly. I would definitely recommend using the Public Storage facility in Carlsbad managed by Stacey!! read more

My wife and I met Stacy, the employee, at he front desk at the Public Storage on Caribou court. We are both older and had many questions about the size of the unit we needed and price was also paramount. Stacy went beyond our expectations with showing us the choices of available units and the price that best fit our needs. She made us feel so comfortable that we felt like old friends. We highly recommend both her and Public Storage for anyone looking for a storage unit. Also having a facility with climate control was an extra bonus that I didn't even know was an option! All access is very easy with my cell phone. Michael & Susan S. read more

Public Storage in Carlsbad Super clean and well organized. Staff is very helpful too. Only minor complaint is they need more handcarts. The office said some people lock them up in their units to keep for personal use. Wish they could put some device on the carts to prevent patrons from doing that. Five star review overall read more

Hi I met a wonderful lady today she works for public storage I Carlsbad when I walked in the door I met Lane Rainey greeting me with her assistant. I was inquiring about a unit you have coming open soon, Lane was very pleasant had answers for all my question regarding renting the unit. You should be glad you have someone on your team as good as she was with me I will always remember this experience with her. On top of all that the facility was immaculate couldn't ask for a cleaner place, and great customer service I can wait to move in. read more

The girls in the office are very nice but this corporation is very greedy, once your settled in they will raise the rent with no consideration or warning read more

Only been 5 months, and rent already raised $20/mo. Elevator on left side of building is continually out of order. I'm handicapped with limited mobility. So means I have to drive around to other side, then trek my way down to my storage space on other end. read more

I hesitated to leave a review because so many people only leave reviews when they're unhappy. This time I'm sick of this place. I've been a client here for 2-3 months, and am quite disappointed with the experience. On at least two occasions, there have been no paper towels in the restroom, there's no toilet paper this time, not nearly enough carts to help with heavy items (and it hasn't been busy, either, and I've looked on both floors for one), there's been a spill on the floor for at least three weeks, nobody in the office the last two times I've come by, not a single trash can except in the restroom. I could go on, but hopefully this gets the point across. I've been to multiple storage units and never found so many issues as this one has. This place only gets two stars because it's fairly new and decently priced. read more

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This location of Public Storage is the worst. There is no one on the property, you have to make an appointment if you need anything and upon moving out we got locked in the gate. Though the property is clean, all they care about is the money. Take your business elsewhere! read more

DON'T RENT HERE!! BEWARE! They will get you in with a low rate only to hike it up a few months later - by a HUGE amount! I chose this spot because it was new, clean and relatively empty. I liked that it was climate controlled and had a friendly front desk staff. I signed up for the unit after Brenda showed it to me during a site inspection. I asked her about rate increases and she assured me that they don't raise rates much or often - maybe $4, she said was the most she'd seen. 5 months after I moved all my things in, I get a postcard notice that my rate is going up 30%!!! No explanation, no negotiation, just a huge hike - pay it or leave. That was the message I got from Anthony the "manager" who I called to discuss the increase. He said he would try to check with upper management to see if there was something that could be done, but again, no compromise. They raised rates because they can. I will never refer this place! read more

I rented a storage unit at the Public Storage on Caribou Court in Carlsbad. and I was fortunate enough to have an awesome girl, Andra, assist me through the process. She was professional, helpful, and incredibly kind, going above and beyond to help me. She is a true gem, and a credit to the storage facility. I recommend this facility and especially Andra if you need storage. read more

Even though location is new, the service is the worst. Hardly anybody there during business hours. And then they screw up my account and of course, can't reach anybody to resolve it. Frankly better off at other places. They bait you with a low price and then the rate hike is crazy. read more

I had the great pleasure of dealing with an amazing employee at your Caribou Ct facility today. Stacey was absolutely wonderful. She answered all of my questions and fixed the problems I was having with my account auto payments. She has such patience and a friendly demeanor, which made me so happy that I chose this facility for my storage needs. She also offered wonderful suggestions which has made me want to move some items from a cubesmart storage facility in San Marcos to this facility. You have a gem in Stacey. She deserves recognition for going above and beyond to help your customers. read more

We're new to Public Storage and received notification of our first increase in rent. We spoke with the manager about the increase and she worked with us on a resolution. Great customer service! Rose M. read more

Space is good. Couple issues. Very few carts. I had to move in without one which sucked. registered online and accepted insurance so I could get in without waiting for Office hours. They were we supposed to email code, but didn't until I checked into the office. Was told they would allow disc lock instead of cylinder lock but they wouldn't allow it when I got there so I was made to buy a cylinder lock. Access code not required for elevator even though box is there. Door to building remains open so if you are inside fence (requires code), you can just walk in otherwise clean and bright read more

I needed a storage that was safe and this place is really really locked up (in a good way) and extremely clean. I was able to do everything online and they even had my lock waiting for me in my unit! The only bummer from what I've heard from another customer when I was loading stuff is that sometimes people are greedy and don't put back the loading carts. Meaning that if you're going here please be kind and put back the cart so the rest of us can use them. read more

Avoid this place at all costs. They are a total rip off and hike your prices without your knowledge

Donna was very helpful and made my experience comfortable. I am glad my treasures are being stored at Public Storage.

I have used this Public Storage more than once. Every time I've been in, the staff, both Brenda and Richard have gone above and beyond to help me with my storage needs. The facility is only a few months old and it shows in the technology, security, and cleanliness. I would recommend this facility, especially with the $1 for the first month deal. read more

Richard!! Richard!! Richard!! He is the absolute BEST!! While in the middle of a gate crisis, he was still able to assist me with the best customer service. Such a sweet, genuine man! I so appreciate your help, Richard!! Thank you! read more

Not a single car here and no push carts to be found. Going on coming here 5 times in a row and no way to carry heavy stuff to storage units. Bring your own cart to transport your belongings read more

Storage place is very clean. Ask for Andra, she was very helpful & great customer service.

Why are the front (office) doors locked? Really weird and awkward for customers, bad for business too.

Horrible experience! Beware they draw you in with it being new, cheap prices and rates and lots of space only to raise the rent 40% and I was only there 4 months! They have done that to so many customers there and we then vacate! There is never anyone at the location when you have a problem or questions and they never answer the phones if you call as well! So disappointed! I had to move out it was high way robbery! If I could give them no stars I would! read more

Such a horrible experience with customer service and employees on site. Frequent misinformation and a lack of decency for paying customers. i feel like there is no empathy within these big companies. They do not try to make things right, they just want your money. I don't recommend Public Storage and certainly not this location. read more

This storage facility has been great! Easy to book, had the most affordable rate for what I needed, easy to access and move in and out of. I recommend! read more

I had the best experience at the location in Carlsbad. Brenda has the best customer service, she is amazing!! She was so helpful even though it was closing time and did not make me feel rushed at all! She is truly an asset! Thank you Brenda!! read more

I'm writing about an outstanding employee named "Scott" at this Public Storage, located at 20292 Cooks Bay Dr, Lake Forest, CA 92630. First, this facility is always staffed and clean, has plenty of carts, supplies, and an extremely positive vibe. (I've been using "only" this Publis Storage since 2019) A few weeks ago, i had a problem updating my account and couldn't figure out what to do. I called and Scott immediately reassured me he would help me! He went way over and above. Scott explained what I needed to do, was patient, kind and as I was freaking out with my computer, he calmly repeated each step, paused, and continued till all my questions were answered, problems solved, and even helped me update other issues like a change in email accounts, phone number, and the like. Whoever trained this outstanding customer service employee did an awesome job! If Scott worked for my company I'd give him a raise- Yes, he was exceptional. "Thank you" Scott, for ALL your help! You were a "day-maker." read more