I can't say enough good things about this storage facility! It's me it's clean. It's…read moreair-conditioned so in the hot days you're ready in an ugly situation but at least this way you don't have to sweat while you're doing it! All of the people that work there are so pleasant so helpful. Shoot, even the bathroom is amazing at the facility along with their little candies that they have available for you I've suffered a traumatic brain injury in the past so businesses that can help me remember things or at least be kind when I have forgotten mean a lot to me. Recently my truck was broken into while I was in Mexico and my purse along with all of my credit cards in my bank card were stolen. This made it impossible for me to pay my storage bill when it came due. I had been on auto pay, but once the cards were killed, that was no longer relevant. Andre went way out of his way to call and remind me that the bill was due, he even let me know how many days I had to work with before a late charge would be assessed once I realize that I wasn't going to be able to use my bank card in time he immediately sent me a form which was super easy to fill out online, allowing my bank account to be linked to my auto pay, and the funds were immediately available so that my items in storage were safe and sound Andre followed up with me to make sure that I had it done if I needed any help he was there for me and just overall compassionate and understanding! That's so hard to find nowadays I highly recommend this facility on every level. It's fantastic. Signed a happy customer

Went here because of the promotion for 2 months at 1/2 off. Great deal. When we went to the storage…read morefacility it was easy to Get in and out of our storage room, we also thought it was super clean as well. It's a great place to store stuff. Worth it.

Very clean place. Excellent staff. Easy in and out. Great location. One of the best self storage…read moreunits I have ever used.

I would never recommend this storage to anyone. It is ridiculously over priced. Every year they…read morewill increase your rent. They will send you a letter informing you of the increase and say it's for improvements to the storage. I will tell you right now that I have been there for years and NOTHING validates their cost. It's not like they are open 24 hours, 7 days a week plus holidays. It's the bare minimum. If you're lucky, you won't have to search around for a cart to move your stuff. If you're lucky you won't have to wrestle with the elevator to move it all. If you're lucky, you won't have to go there on a summers day and sweat your face off inside your unit. Is there security walking around?, NO. Is parking or moving your items easy to do there, NO. So if you're looking for an over priced storage unit with the bare minimum, this is your place.

Great experience, very fast and easy to rent! Space is affordable price and great location.read more

Self storage Encinitas: Amazing service. Highly recommend. Staff were great. Time to rental was…read moresmooth.

Chris at the Carlsbad facility was so very accommodating for me. I have been there for over a year…read moreand needed his help in several ways. He cam through for me. I highly recommend Chris as to having him help anyone there or considering going there. Sincerely, Tom

Public Storage customer service is execrable ever since they stopped having people in person at…read morestorage address. Phone line personnel barely speak English, insist on trying to endlessly upsell, and refuse to process direct requests to move out and close accounts. No, I don't want a $100 gift. I want to move out. No, I don't want coupons to Walmart. I. Want. To. Move. Out. The website makes it difficult to move out, or manage payment - with key functions present but unselectable. I was a customer for several years, but now I realize they would have inspired Nickelback to change to lyrics from "Far Away" to "Thank God Public Storage is far away."

Fantastic customer service!…read more Vid is quick to respond and took great care of me. Definitely recommend this place

Very friendly staff, lots of options available…read more Very friendly staff, lots of options available.

I completely recommend this location for your storage needs. The customer service has been Amazing!…read moreI have been using this facility for a yr now. They have been incredible helpful when I needed to move to an additional storage. Helped me return a trailer to another U-Haul facility & provided me with Special assistance with reminders due to my TBI. The manager Sonya Decatur is an incredible asset to the facility & I have complete confidence in the security at this facility. Thank you Sonya

I went to pick up a truck that I had a reservation for. I was with a friend and added him as an…read morealternate driver. However, he had license that had expired a few months ago and a paper from DMV showing the renewal. The computer didn't validate his license so I asked to remove him as a driver. Then my whole reservation was rejected and canceled. I was frantic as I needed a truck and had always gone to UHaul, like for over two decades. It turns out that because my friend owed money to UHaul for a rental that was stolen and returned damaged, a rental he had bought insurance for, where there was a dispute over the insurance coverage, a rental that had NOTHING to do with me, they would not let ME rent a truck. I called and spoke to someone who informed me that I would NEVER be able to rent a truck from then until the issue with my friend was resolved. We are not married and never were, we are not and never were boyfriend/girlfriend, and had and have no financial ties whatsoever. It did not matter. THEY REFUSE TO RENT TO ME BECAUSE MY FRIEND OWES THEM MONEY!!! I will be taking legal action against them after I finish this move as no form of discrimination is allowed in the state of California. After that, I WILL NEVER RENT FROM THIS COMPANY WHOSE POLICIES ARE UNFAIR, MOST LIKELY ILLEGAL, AND DISCRIMINATORY ON THE BASIS OF WHO YOU ASSOCIATE WITH. Totally un-American, which I hear is the fashion with some nowadays. If you want to deal with a MAGA company who does not care one bit about loyal customers, have at it. Good luck!

Service is incredible, Adrian Smith was very accommodating and welcoming! Ask for Adrian and you'll…read moreget a nice person who gets the job done. Quick and efficient.

This is an EXCELLENT storage facility. Their prices are fair and guaranteed not to increase for a…read morefull year. That's exactly why I chose them - since my former facility raised rates by up to $30 every 3 months! When I simply could not afford another increase I knew I'd need to move everything and was AMAZED to find that this facility actually provided a free truck for pick up and drop off. The owner, Itza, is kind and professional, as is the entire staff. They made what would have otherwise surely been a very stressful move easy. I will always be grateful for their compassionate approach and commitment to community and customer service.

Do NOT bring your things here. This place has been a total nightmare and the positive reviews are…read more100% fake. They are filthy and never clean the facility. They raise prices constantly. They have a moisture problem. Both elevators on my side I need to get to my unit are broken and could not get up to my unit. So it's not ADA compliant. They also do not have carts for you to use. They also have been playing a fun little game charging us $12 for not receiving my proof of renters insurance which I have provided multiple times. This facility is ran so poorly. Your stuff gets so dirty and they could care less to take care of their property. We are planning to get out as soon as possible. Please see pics I took yesterday trying to put away my Christmas decorations.

The elevator's are ALWAYS down. I'm on the 2nd floor and can't get my stuff out!…read moreThey raise there prices also every 3 months.

Incredibly helpful staff. Units are spacious and the site…read moresecurity gives good piece of mind. Highly recommend for anyone moving in and out of apartments in north county.

Nick was excellent in customer service. Helped me quick and was very professional. Setting up the…read morestorage space went extremely smooth. Highly recommend this location

The service is professional and polite! The facility is super clean, air conditioned and very…read moreclean bathrooms. Carts available for use are top notch. Safe neighborhood too.

I started with this company in 2021, renting a 10x10 storage unit for $249 for the entire…read moreyear--which, in hindsight, was already a high rate. Over time, I noticed that the rent increased every year. Most recently, I've been paying $332 per month. Then, on January 28, 2025, I received an email stating that starting March 1, 2025, my rent would increase to $375 per month. I called to express my concern, as the price had become too high. I told them I planned to move my belongings out by March 4, 2025, because I could no longer afford what they were charging. I spoke with the manager, who assured me that my rent would not increase further if I agreed to stay. Based on that conversation, I assumed the $332/month rate would remain in place for the rest of 2025. A short while later, they called me after noticing I hadn't moved out in March. I returned the call and left a voicemail explaining that I had a family emergency, which prevented me from moving. As a result, I stayed and continued paying $332 per month for the same unit. Then, on April 30, 2025, I received another email notifying me that my rent would increase again--this time to $441 per month starting June 2025. I immediately replied, reminding them that their manager (whose name I unfortunately forgot) had promised my rent would not increase if I stayed. I had every reason to believe my rate would remain at $332. However, I never received any response to my email. I tried calling the facility multiple times, but no one answered. After repeated attempts, I finally got through on May 16, 2025. Unfortunately, the woman I spoke with AARON was incredibly rude and unprofessional. Now, before the end of May, I'm officially moving out. I've already secured a new, clean, climate-controlled facility in Vista that charges just $114 per month for a 10x10 unit--a $304 monthly savings. I was a loyal customer for four years, and this is how I was treated. This company takes advantage of its customers and keeps raising prices without proper communication or regard. To anyone considering using West Coast Self Storage: think twice. The employees are rude, the customer service is nonexistent, and the initial prices are misleading. This has been the worst experience I've ever had with a storage company. TO BE HONEST I WILL GIVE THIS COMPANY 0 ZERO REVIEW. I have no choice to give 0 review.