Daniela was very helpful as our move begins. Showed us all the in's and out's of gates, lockers and bathrooms. Spotless place. Easy to reserve and nice app. Step one complete! read more

Public Storage - Entrance - Self Storage Near Me - Carlsbad, California

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Jessica was extremely helpful in determining how big of a unit I would need & got me one that was on the first floor, super close to the door, at a great price, when I went to consolidate my two storage units at 2 different public storage locations into 1 unit at the location closest to me. Everything I had in both of the old storage units fit perfectly in the new one, thanks to Jessica. Public storage should definitely do whatever it takes to keep her on their team. She's cordial, really great with people & knows the business. An asset to the Public Storage team! A big thank you to her and Public Storage for not only meeting, but exceeding my needs and expectations in this big move! Heather Abair read more

Horrible customer service made multiple attempts for an appointment and no one showed up get a call back after leaving a message and all the agents I spoke too seemed to not care about the customer instead made excuses not once did anyone apologize for wasting my time and seemed to care more about if I still wanted to rent a storage unit read more

Easy access, clean facilities and the property manager Jessica was extremely helpful. She explained very clearly about locks, security and payments. Hopefully I won't need to store long term, but I would use this facility again. read more

Public Storage customer service is execrable ever since they stopped having people in person at storage address. Phone line personnel barely speak English, insist on trying to endlessly upsell, and refuse to process direct requests to move out and close accounts. No, I don't want a $100 gift. I want to move out. No, I don't want coupons to Walmart. I. Want. To. Move. Out. The website makes it difficult to move out, or manage payment - with key functions present but unselectable. I was a customer for several years, but now I realize they would have inspired Nickelback to change to lyrics from "Far Away" to "Thank God Public Storage is far away." read more

SELENA GETS ZERO STARS ! She is rude, incompetent, unhelpful, combative, and generally clueless on how to do her job. Stay away from public storage, anyone that would hire this gal in a customer service capacity is questionable. read more

Chris at the Carlsbad facility was so very accommodating for me. I have been there for over a year and needed his help in several ways. He cam through for me. I highly recommend Chris as to having him help anyone there or considering going there. Sincerely, Tom read more

Employees should explain things more clearer. The office is hardly ever open. The carts are always missing.

Very crooked and dishonest practices stay far way. Tried to check me out after I paid months rent so they rerent double.

Awful! After six months with them, they bumped my monthly payment by $75 a month without giving me a heads up. When I asked them about it, they said that is part of their business practice as public storage and it must be because my unit was more in demand. if you have a customer who is paying every month on time, I think you should treat them with a little more courtesy and consideration. Bad business practice. So make sure you don't budget the price you get for the year, know that in six months they can raise the price without even informing you first read more

BUYER BEWARE. Public Storage increases its rates constantly by $50 or more a month at a time and they never have any carts available when you go to transfer items from car to storage unit. I moved into the Carlsbad facility in March 2025 with a rate of $149. In July they raised it to $195 just four months after moving in, and today (December 2025) I got an email saying they are now increasing it to $249 effective January 1, 2026. This is highway robbery and an 83% increase in nine months for the same unit. Terrible business read more

Charles was very helpful!! 5 Stars! He helped me with excellent customer service and he was very knowledgeable

I have to add to my review that all of you should consider using U-Haul in Carlsbad, just off of Palomar Airport Rd. (6175 Paseo Del Norte Carlsbad, CA 92011). It's AMAZING. They won't screw with your prices or your items. They have the cleanest storage area I've ever used, and Sonya and the team there are just amazing. Plenty of carts. Great hours. All fenced in and the units are CLEAN and maintained daily. ... and no, this is not a paid promotion of U-Haul in Carlsbad. It's just a great place and I've been using them for about 25 years now and NEVER had issues there. Ever. As for Public Storage?? Ha. What a joke. They have so many theft issues that they have to use a huge chain to lock down the two little courtesy carts they have for this HUGE building. That place is dank. You can tell some of the units had been broken open, which is easy to do. No one really monitors the inside hallways here... .UNLESS you open a door to use their restroom. Then you'll get a visit from the manager and get scolded for opening the back door. UGH (yes, it happened) To add, someone rammed the security gate and it was just OPEN for a month. I don't feel safe there, nor do my items feels safe there. I'm glad I finally moved out and went to U-Haul in Carlsbad. read more

Jessica was extremely helpful and was able to rectify my issue! In this day and age it is so great to get good customer service!

customer service is hit and miss but I appreciate the ease of getting in and out of my unit

I got a storage unit 2.5 years ago, and it was 40USD per month and within a few months it increased to 50, then 60, and 70, 80, 90 and 109 per month for a unit of size 5x5. And the service staff are very rude and inconsiderate. read more

This is a good company to use if you enjoy getting absolutely freaking scammed. I guess they're able to just raise the rent 30 4050 or 60% whenever they feel like it. Definitely talk to the worker before buying as even they are aware of this robbery, but somehow they can get away with it. read more

DISHONEST Public Storage (Corte del Alberto, Carlsbad) Less then 2 years ago (May 2021) I rented a 5x5 cubicle for $90. After a few months an additional charge of $15/month charge was added due to "Insurance". Despite the fact that my account's autopayment has always been activated (and my credit card remained the same), this month I received a strange message from Public Storage stating: "Your payment is due now. Please pay now of you may incur additonal charges". Public Storage's website had a promotional statement about auto-pay: "Activate auto-payment and you can win $1000" Public Storage was REALLY TRYING TO HIDE IN A DISHONEST WAY, that: REACTIVATE YOUR AUTO-PAY, BECAUSE WE ARE SNEAKING IN ANOTHER HIDEN FEE OF $15MONTH, DUE TO "FEES/OTHER". Having a price hike of 33% in less then 2 years, is not good. Having your belongings stored with a business that incurns on shady business practices is much worse. I'm closing my account ASAP. read more

Public Storage - Deceitful price increase due to: "Fees/Other" - Self Storage Near Me - Carlsbad, California

The people in the front are nice, but this company is notorious for bofait and switch. They lure you in with cheap rates, and then proceed to increase the rates even as they continue to advertise the same low rates online. They bumped my rate to over $500 while advertising a rate for $300 for new customers. I will never do business with this company again. Shady AF. read more

The Property Manager, Jessica, was wonderful. She has a great attitude and worked to fix an issue I had. I'm most appreciate of the time she spent. The facility is kept clean and bathroom is spotless. GREAT JOB JESSICA! read more

With the help of Manager Daniella, the storage unit was flooded with water after the fire department came to put out the fire. Half of my stuff was ruined and with the Daniella help she moved my unit to another which was safer and not under the soak units. The staff of workers moved all my items and help clean my plastic boxes. I've been a member for seven years and would recommend this storage facility 100%. Public Storage even helped me during COVID with lowering my premiums for one year. PS very understanding business. Thank you Daniella for everything. Your service was truly appreciated. BTW I had just got out of rehab due to having spinal surgery and they did all the moving. Helpful group of people at this facility. Gods Bless you guys!!!!!!!!!!!! read more

Do not rent here. The area feels unsafe and rundown. Our unit was broken into--property was stolen, and the door was suspiciously closed afterward, suggesting someone with access. We received zero support from the property management, who seemed indifferent or possibly involved. Highly concerning experience. read more

I have a very pricey unit here and over the past month have been unable to reach the property manager. I have left messages. I have called every number I can find. I get robots and no calls back! CANNOT REACH THE PROPERTY MANAGER IF MY LIFE DEPENDED ON IT. Will be trying to find district manager on Monday. read more

Place just had a huge fire. Sprinklers went off everywhere. I was not notified. I only found out about it when I happened to stop by and saw the commotion. Stuff completely covered in mold. There were corporate people there but they are not helpful and rude. My last storage was over run with vermin and had to throw away all my furniture. I can't believe this happened again. Their insurance for vermin and fungus only covers $250 but the deductible is $150. So you get $100 to cover all your stuff. Avoid Public Storage at all cost. A bunch of losers in my opinion. read more

If i could give zero stars i would. This place flooded the units about three months and half of my stuff was ruined. The insurance that they require you have is a joke. They want receipts of purchased items in order to cover them and most of our stuff was artwork, canvasas, business stuff ect that we purchased years ago along with a lot of family memorabilia. I just got a call that they were testing the fire sprinklers and flooded our unit again. Twice now. We have to go down there and see what was ruined. We pay over a 100 dollars per month for nothing. I asked them if their job was to protect the items being stored and the snotty manager told me it wasn't. Then what exactly is the job of a storage company? My stuff would be better cared for and safer under a tree in the backyard. read more

Here's a revised version: --- **Be Cautious Before Committing**: Do not make a down payment to hold the unit. While they claim to offer a full refund, they do not refund the setup fee of $29. Even if it's just $1, it feels unreasonable. Before signing any agreement, visit the unit in person to ensure it meets your needs. Read the fine print carefully, especially regarding potential price increases. Make sure to calculate the costs for both short and long-term options. Don't be swayed by special deals--do your math and compare alternatives. There are always other units available. In my experience, despite promises of refunds and assurances that the unit would fit, it didn't. Additionally, the supervisor was rude and unwilling to negotiate. I would not recommend doing business with them. read more

Avoid this storage facility! There are so many better facilities at better costs in surrounding area. Here are the reasons for my 1 star and if I could this would be a zero. Please read before committing. The only way to keep these corporates in check is to give honest reviews and assist future customers from getting treated poorly. 1.) In 18 months my rate went from $118 for a 5X10 to $224. The final straw was when they raised me from $187 to $224. 2.) Facility is rarely staffed. Customer service is uncooperative. 3.) Elevators are constantly not functioning 4.) Not enough push carts 5.) Facility is like a maze with homeless wandering around. Had a moment where a strange woman was riding her bike thru the hallways whistling one evening. CREEPY! 6.) Finally and this is the KICKER! Upon move out I gave them proper 2 day notice per the contact and swept out unit. The unit was empty on Feb.1st and when they still automatically withdrew the $224 I complained and was told I would be charged for full month and no pro ration. The 2nd KICKER was when they told I told them I would be moving some stuff back in for the month since I paid for it. I was told that was not possible as the unit has been advertised and my gate code cancelled. Obviously this whole experience has made me angry and frustrated. If you do read this and still rent a unit from this facility, when they do you like they did me don't say you were not warned. read more

This place is a racket! They raised their rates exponentially within the first few months!!! DO NOT do business here. I wish I would have read the reviews first. read more

This public storage they increase fcking payment without agreement. I rent sa small size of storage 5x5 then I pay $68 now they increase $79 this is really bullshit sorry for the words but is true.. noooo good at all read more

Public Storage - Increase monthly payment - Self Storage Near Me - Carlsbad, California

Read the reviews. Everyone is absolutely correct about being given a low price upfront and then a DRASTIC increase in your monthly rent after 4-6 months. Unacceptable. Unresponsive-very difficult to get ahold of anyone if you have a question. read more

Raise rates way too high. Full of silver fish and mice. Not very clean at all! Doesn't prorate and will charge entire month is late by a day. read more

BEWARE!! Urine and poop seen through out the units like poeple Live here and tons of graffiti!! YIKES! The service here is just as bad as the bottles full of urine seen through out the facility.. They are never in the office or answer the phones. They even ask you to leave them a 5* YELP review, wow oh so sad.. AVOID this place at all costs! They have the worst customer service I have ever encountered. They yell at you and treat you with zero respect. Will be calling the corporate office also. read more

This storage here is pretty simple to access as long as you have the code and plenty of parking when coming during weekday late afternoon. I could feel this place is pretty secured, especially if you're on the second floor, since the elevator is only accessible if you have your own code, and the first floor too. The inside is really clean too so storing things here are really nice. They've got pretty good online deals that going in-store so definitely make sure to check online. But they do charge a bit more that what the online mentions, such as insurance, locks, etc., which is one of the reasons why I couldn't give it a 5-star. Another reason is because their office says they close at 6 pm but no one was there for us to actually borrow a dolly when we were there at 5 pm; so we ended up having to make multiple trips by carrying boxes from our cars to the storage on the second floor. It took us about 30 mins to deal with that. So make sure to try going there during morning and afternoon (before 4 pm) if you need a dolly and expect extra fees coming in than you thought you'd be paying. read more

Super easy! Needed a small unit. Tammy was super friendly and responsive. No complaints.

Management with their transparency. It's a corrupt business. Just use it as a temporary solution while you find something else if you're in a jam read more

Tracy in the front office of the public storage in carlsbad was super friendly and very helpful in getting my access code to work again. I had my stuff in an indoor 5x10 and found the who facility to be very secure, modern, and clean. One time I even locked my unit open, and they noticed that day while making the rounds, and called to let me know. I have moved around a bit now, and have had my stuff in three different public storage facilities, which have all been great so far. read more

I'll be honest, not a great first impression for a place that I am entrusting my belongings with for any period of time. Multiple tries to view the property during their operating hours I was unable because their staff had left prematurely. For fear of passing up what appears to be one of the more reasonable rates, I proceeded with the leasing agreement. Although, I fear that reasonable rate may be short lived due to a small blurb in the contract - Your Rental Terms May Change with 30 Days' Notice. I've read multiple accounts of this happening in other reviews. Upon seeing the unit for the first time, I noticed they have chicken wire across the ceiling of each unit, which poses to me serious security concerns since the walls are a mere 8 ft tall. Any "tenant" could simply jump up top and cut the wire to gain access to my valuables. To boot, I'm 99.9% certain there are transients living in the storage facility. This is based on a few shady characters I noticed appearing seemingly out of the walls of the complex who spent a little too much time at the facility for them to be just checking in (no belongings in their hands and shy of their monthly shower). Really hoping it is not what I think it is, but then again, it probably is. read more

Excellent Service !! Extremely Helpful I Highly recommend this company . Very friendly on the phone n in person .

I am loving the app so I can open the gate with my phone, instead of fiddling with the password on the push-button box. I'm transferring my stuff from a cheaper storage place in Vista, and switching to Public Storage because its closer to me and my sister had used it and gave a thumbs up. So far, so good. They have concrete floors (yay) so no dirty carpets. I had a little trouble my first time using my passcode, but Bill kindly walked me over and helped me. So far, no issues with lack of carts, but I always come on weekdays. A few "characters", but that's typical of these places, and I didn't feel unsafe. read more

Very Nice easy accessible storage. Tammy was friendly, helpful and welcoming when i arrived. The storage is kept very clean. thank you Tammy read more