Very attentive and patient with my questions, as someone who has never had used a storage unit.read more

Mary and Christy were very helpful in the check in process! Both were patient and made sure that I…read moreunderstood what needed to be done.

This storage unit place is awesome! Great people running it, lower prices than elsewhere, great…read morelocation near freeway and avoiding Encinitas blvd in summer for everyday in and out. This business runs like a family with a caring couple running the biz: they look out for our business for better units to pull our truck into, they paint and dial their units before a new customer takes over, and they'll reach out if I left something out near my unit. This storage unit is great for businesses and it's common to see regular workers there tending to each of their products daily. We'd never look anywhere else!

Thank you Loyal Customer of over 7 yrs! For Sonya and Erik…read more When is is okay for managers to harass and threaten customers? Sonya was out if CONTROL w/her POWERTRIP. Said my car was "blocking the way." Confirmed w/customers car was "not" in the way. I ask her to " leave me alone" and I would comply with her request once finished. Sonya responds " I don't have to." (Begins mentioning a complaint I made about other customers involving them moving their car). Sonya THREATENED to "EVICT" me w/ " 2 days to get my stuff out." Erik then confronts me to tell me "to leave, this is PRIVATE PROPERTY." Just paid them $160 day before. Thank you Sonya and Erik for your excellent customer service! Especially during this difficult time with COVID! The lack of respect and boundaries from Sonya is deplorable!! She has never been friendly, nor her lovely husband. They need to reevaluate themselves before they ATTACK their customers.

I have stored my belongings at this facility since it first opened many years ago, back when it was…read moreU-Store. I was one of the original customers after the building was constructed. Since the facility was rebranded to StorQuest, my monthly rent has been increased by a significant amount. I am still trying to resolve the issue, but my experience with customer service has been disappointing. The representative I spoke with was dismissive and unwilling to work with me or explore any options to help retain a long-term customer. My only real complaint about this facility is the pricing and the lack of flexibility for loyal customers. I have been happy with the facility itself, which is why this experience has been so disappointing. I would be happy to update this review to five stars if StorQuest is willing to adjust my rate or work with me on a reasonable solution. As it stands, I am now looking into other storage facilities in the area because the current pricing is difficult to justify.

I had storage here under the previous owners, and am not too happy with the new ownership. Often…read morewhen I come by during working hours nobody is there and I can't get in. And often when I call there is no response. People are nice enough when they are there but the inconvenience is becoming a problem. Quality of the storage itself is quite good. Problem is insufficient staffing probably due to cost cutting.

Richard helped me out they are so nice and helpful here, Jayden the manager is also so helpful and…read morekind!

Smart SELF Storage is a very good place to Storage your tools or whatever you need to Storage…read more It's save and economic

Had an amazing experience here the process is very easy and fast . Sarah was super friendly and…read morehelpful and made my move so easy and stress free. She took the time to explain everything in detail I highly recommend this place !

I had everything I own stolen from two separate units…read more I stored my belongings here for over 20 years, paying roughly $40-50k over that time. In the end, about $50,000 worth of my property was stolen from my two units, including irreplaceable items from my late father and grandparents, original artwork, and a career's worth of work samples (50+ snowboards). Their cameras only cover the outside of the buildings. Other storage facilities advertise interior cameras as a safety feature; this one doesn't have any. The front gate regularly allows multiple cars to pass through with one code entry, and the building doors themselves don't require an entry code or are usually propped open - essentially, anyone can enter the property and the buildings with zero verification that they should be there. Their website and payment system make you re-enter your payment information after you've already entered it and clicked confirm. I spoke to them about this numerous times, explaining that it's confusing; no retailer ever makes you reconfirm a purchase. Their response was that they didn't want people double-charged. I'd much rather be double-charged than robbed blind. Read into this however you like, but only my wife, myself, and their staff knew I had these units. I generally came midweek/mid-day and was careful not to leave anything of visible value in the hallways. My units were across the building from each other, and there was no obvious way for someone to know which units to target. My theory - and the detective on my case agreed it was plausible - is that I forgot to confirm my payment on their website one time, sending my unit(s) to pre-lien status. I paid the moment I got the notice, but the damage seems to have already been done. The thieves went through every single box in one unit, but stopped a third of the way through the other, leaving thousands of dollars of stuff untouched. Why? It's almost like they were told to stop for some reason. Maybe after a payment was made? When I reported my theft to the front desk, one employee was genuinely shaken, but the manager had an unmistakable "oh, sh**" look and showed zero surprise that I'd been robbed. To make it worse: insurance requires receipts and proof of ownership for decades-old belongings, much of it from people no longer alive to help me prove what I owned - capped at $5,000 on a $50,000 loss. Two decades of trust, gone. The place looks nice, but not everyone has a nice experience. I left one star, I wish I could leave less.

Scammers. Similar to Jacks review, they bump the rent shortly after moving in. They send an email…read morestating periodically they need to raise rent but it's not complex wide, it's just for the new customers who they can scam after you already moved in all your stuff. When it was El Camino Self Storage we had a unit for almost 2 years before rent was raised. When the elevator is "out of service" they could easily send a generic email so customers dont waster their time, Nope. Employees hop around to the different corporate locations, they know little about specifics. The 2nd floor units are not secure, they use a concrete style building mesh for the "roof" of the units, meaning the unit next to yours could pour, drop or toss anything they want through the "ceiling". This place sucks!

This rating is for the excellent customer service, kindness, and patience I received from Elias…read more(Eli) who works there! He has such a great attitude - everyone should have an employee like Eli - he cares so much about us customers, is so knowledgeable & helpful, answered all questions, was so patient, and such an honest person. When I had a issue, I worked with Yarlet, & after some back & forth, all went far more better than my expectations! The place is very convenient, with all 10x10 units on 1st floor, & 10x23 & above on 2nd floor. They have a big elevator & loading dock area with huge dolly-cart things to load up. They had a buy 1 month, get 1/2 off 2nd month deal that's really great & saves money! Good place - and Eli, you will always be successful with your amazing attitude!

Everyone here was really nice and always has a laid back and helpful demeanor. Best price in the…read morecounty, and they offer a military discount. This is much appreciated when having to put things into a storage unit, which can be stressful depending on the situation.

This storage facility has metal walls versus wood walls which is non-combustible and that fact…read moregives me piece of mind. The staff was very helpful directing us to our storage unit and the security of the building is excellent.

We have been really happy with the storage facilities since 2022. They were recently sold, and the…read morenew owner increased rates more than 30%. The office is unreachable, non-responsive to email and phone calls. Super disappointing to see this drop in service.

I've been a tenant here for a couple of years and recently experienced a steep, unexplained rent…read moreincrease on my unit--despite being a consistent, long-term customer. Meanwhile, they're offering larger units to new customers for significantly less than what I'm paying. When I called to question the increase, I was offered a lower rate--but then got charged the higher amount anyway. This kind of pricing strategy feels like they're taking advantage of loyal renters while focusing on bringing in new business. If you're thinking of storing here, be aware: rates can jump suddenly, and existing customers don't seem to get the same consideration as new ones.

I have been a customer for years. The storage is great perfect except the Latina person who is…read moresupposed to give good "CUSTOMER SERVICE." She said, "restroom was closed for customers since COVID". I needed it so bad (for number 1) that I went in the (spooky) restroom in the basement, went to the office, went back to the basement to find out the restroom door has a code, call the number and was answered saying this number is "no longer in service???" Now I remember that this was not the first time this person gave me a not so good of service. I just never made it a big deal till now.

The storage unit itself is good and the staff is good. However, the main headquarters is totally…read morenon-responsive. I used the "referral" program where they promised a referral fee. I filled out the forms and NOTHING. I have written about 5 times over the last 7 months and they totally ignore me! The referral program is a fraud!

I have had a great experience with this company obtaining packing materials. Robert has been most…read morehelpful in obtaining what I need and doing so on time and at a very fair price. He is very, very pleasant to work with, and I will continue to use his services in the future.

Oh man, this company TOTALLY saved our butts! We were packing up a bunch of vintage synths and…read morestaples canceled our bubble wrap order- Found this place on google and they saved the day. Great prices, easy to communicate with (Robert is the best), and they did same day local delivery to us in the middle of this pandemic! We liked them so much that we ordered again for more packing peanuts. We would definitely 100% recommend to anyone looking for supplies.