Very clean place. Excellent staff. Easy in and out. Great location. One of the best self storage…read moreunits I have ever used.

I would never recommend this storage to anyone. It is ridiculously over priced. Every year they…read morewill increase your rent. They will send you a letter informing you of the increase and say it's for improvements to the storage. I will tell you right now that I have been there for years and NOTHING validates their cost. It's not like they are open 24 hours, 7 days a week plus holidays. It's the bare minimum. If you're lucky, you won't have to search around for a cart to move your stuff. If you're lucky you won't have to wrestle with the elevator to move it all. If you're lucky, you won't have to go there on a summers day and sweat your face off inside your unit. Is there security walking around?, NO. Is parking or moving your items easy to do there, NO. So if you're looking for an over priced storage unit with the bare minimum, this is your place.

Thank you Loyal Customer of over 7 yrs! For Sonya and Erik…read more When is is okay for managers to harass and threaten customers? Sonya was out if CONTROL w/her POWERTRIP. Said my car was "blocking the way." Confirmed w/customers car was "not" in the way. I ask her to " leave me alone" and I would comply with her request once finished. Sonya responds " I don't have to." (Begins mentioning a complaint I made about other customers involving them moving their car). Sonya THREATENED to "EVICT" me w/ " 2 days to get my stuff out." Erik then confronts me to tell me "to leave, this is PRIVATE PROPERTY." Just paid them $160 day before. Thank you Sonya and Erik for your excellent customer service! Especially during this difficult time with COVID! The lack of respect and boundaries from Sonya is deplorable!! She has never been friendly, nor her lovely husband. They need to reevaluate themselves before they ATTACK their customers.

To update the simplest information is the biggest pain in the butt isn't that right Claudia. This…read moreemployee hung up on me multiple times because she couldn't change an address in an unit at their facilities. Claudia spoke to me with a very aggressive tone when I called. Who knows if it was due to the fact that it was close to closing time and she had to answer one more call but hey it's still your companies operating hours and you need to be more pleasant when dealing with customers in the phone.

I had storage here under the previous owners, and am not too happy with the new ownership. Often…read morewhen I come by during working hours nobody is there and I can't get in. And often when I call there is no response. People are nice enough when they are there but the inconvenience is becoming a problem. Quality of the storage itself is quite good. Problem is insufficient staffing probably due to cost cutting.

We have used this storage facility for three years under previous ownership. When StorQuest took…read moreover, we received an updated contract, then one month later a 35% rate increase. There is no response to email, and the phone number in the notification we received rings and then hangs up when no one answers. The central (National) customer service number has offered a discount, still a 20% increase over what we were paying and we were told this could go up again in 8 to 9 months. I have still not been able to reach the local facility over the past two weeks. Beware

Smart SELF Storage is a very good place to Storage your tools or whatever you need to Storage…read more It's save and economic

A few things I loved about this company & place: clean units & great customer service. I would…read moredefinitely recommend for your storage needs!

I can't say enough good things about this storage facility! It's me it's clean. It's…read moreair-conditioned so in the hot days you're ready in an ugly situation but at least this way you don't have to sweat while you're doing it! All of the people that work there are so pleasant so helpful. Shoot, even the bathroom is amazing at the facility along with their little candies that they have available for you I've suffered a traumatic brain injury in the past so businesses that can help me remember things or at least be kind when I have forgotten mean a lot to me. Recently my truck was broken into while I was in Mexico and my purse along with all of my credit cards in my bank card were stolen. This made it impossible for me to pay my storage bill when it came due. I had been on auto pay, but once the cards were killed, that was no longer relevant. Andre went way out of his way to call and remind me that the bill was due, he even let me know how many days I had to work with before a late charge would be assessed once I realize that I wasn't going to be able to use my bank card in time he immediately sent me a form which was super easy to fill out online, allowing my bank account to be linked to my auto pay, and the funds were immediately available so that my items in storage were safe and sound Andre followed up with me to make sure that I had it done if I needed any help he was there for me and just overall compassionate and understanding! That's so hard to find nowadays I highly recommend this facility on every level. It's fantastic. Signed a happy customer

Went here because of the promotion for 2 months at 1/2 off. Great deal. When we went to the storage…read morefacility it was easy to Get in and out of our storage room, we also thought it was super clean as well. It's a great place to store stuff. Worth it.

Scammers. Similar to Jacks review, they bump the rent shortly after moving in. They send an email…read morestating periodically they need to raise rent but it's not complex wide, it's just for the new customers who they can scam after you already moved in all your stuff. When it was El Camino Self Storage we had a unit for almost 2 years before rent was raised. When the elevator is "out of service" they could easily send a generic email so customers dont waster their time, Nope. Employees hop around to the different corporate locations, they know little about specifics. The 2nd floor units are not secure, they use a concrete style building mesh for the "roof" of the units, meaning the unit next to yours could pour, drop or toss anything they want through the "ceiling". This place sucks!

I've been a customer here for a little over a month. They lured me in with an attractive monthly…read morerate, but I was barely moved in when they raised my rates. Nice predatory business practice, Securcare. I'd also add that access to the storage units is awkward and inconvenient through a slow and small elevator. Consider going elsewhere.

The storage place is reasonable it's clean and the guys are fairly friendly. My mom has been using…read morethis storage place for a couple years. I just got my own storage and the guy was very helpful. Thorough and the process was fast.

Wonderful, Amazing the best experience both of the gentlemen were so helpful from getting me the…read morebest price to letting me know if the discount for renters insurance. I highly recommend Rockville prices are the lowest around lots of units so never gonna hear were don't have any availability. Hands down the best storage for all your needs.

We have been really happy with the storage facilities since 2022. They were recently sold, and the…read morenew owner increased rates more than 30%. The office is unreachable, non-responsive to email and phone calls. Super disappointing to see this drop in service.

I've been a tenant here for a couple of years and recently experienced a steep, unexplained rent…read moreincrease on my unit--despite being a consistent, long-term customer. Meanwhile, they're offering larger units to new customers for significantly less than what I'm paying. When I called to question the increase, I was offered a lower rate--but then got charged the higher amount anyway. This kind of pricing strategy feels like they're taking advantage of loyal renters while focusing on bringing in new business. If you're thinking of storing here, be aware: rates can jump suddenly, and existing customers don't seem to get the same consideration as new ones.

The storage unit itself is good and the staff is good. However, the main headquarters is totally…read morenon-responsive. I used the "referral" program where they promised a referral fee. I filled out the forms and NOTHING. I have written about 5 times over the last 7 months and they totally ignore me! The referral program is a fraud!

As someone who needs storage to operate my business, I highly recommend against using this company…read moreand location. No offense to some of the friendly staff I have met here. This is on Price Self Storage as a company and their upper management, not the people who show up to watch the property. Bad hours and insanely expensive in comparison to competitors with no increase in value. I have been stuck here because of proximity to my business HQ and various living arrangements, but now would happily drive an hour away for any other storage facility as well as pay thousands up front to simply get out. I would save money and time in the end. If you are going to be closed on any holiday at any time, you need to make sure all of your listings and hours are up to date on the internet. You also need to send out an email to your customers informing them. Not just posted in an analog format at the gate for when customers show up needing the space they pay out the nose for. I cannot wait to stop throwing my money away on this facility. Priority #1 for my business in 2025 is vacating the premises for a better facility.

I have had a great experience with this company obtaining packing materials. Robert has been most…read morehelpful in obtaining what I need and doing so on time and at a very fair price. He is very, very pleasant to work with, and I will continue to use his services in the future.

Oh man, this company TOTALLY saved our butts! We were packing up a bunch of vintage synths and…read morestaples canceled our bubble wrap order- Found this place on google and they saved the day. Great prices, easy to communicate with (Robert is the best), and they did same day local delivery to us in the middle of this pandemic! We liked them so much that we ordered again for more packing peanuts. We would definitely 100% recommend to anyone looking for supplies.