Overall it's a very good facility but it's way under staffed! Previous ownership management had…read morethree to four people working there but once extra space storage took it over, they now have only 1 person trying to do three people's job!!

If I could give zero stars, I would. I rented a unit at Extra Space Storage in Solana Beach (Unit…read more8165) and found what looks like termite damage inside. When I brought it to the manager's attention, the response was dismissive and defensive. No urgency. No offer to bring in a licensed pest inspector. Just denial and excuses. To make matters worse, they flat-out lied to me about the unit having air conditioning. I called three separate times before signing just to confirm, and every time they said yes. When I showed up, surprise -- no AC. No apology either. Just more runaround. This place is all smiles when they're taking your money, but the moment there's an issue, they shut down and gaslight you. They don't inspect, they don't maintain, and they don't care. Don't trust them with anything you actually care about.

Daniela was very helpful as our move begins. Showed us all the in's and out's of gates, lockers and…read morebathrooms. Spotless place. Easy to reserve and nice app. Step one complete!

Jessica was extremely helpful in determining how big of a unit I would need & got me one that was…read moreon the first floor, super close to the door, at a great price, when I went to consolidate my two storage units at 2 different public storage locations into 1 unit at the location closest to me. Everything I had in both of the old storage units fit perfectly in the new one, thanks to Jessica. Public storage should definitely do whatever it takes to keep her on their team. She's cordial, really great with people & knows the business. An asset to the Public Storage team! A big thank you to her and Public Storage for not only meeting, but exceeding my needs and expectations in this big move! Heather Abair

I have been a customer for years. The storage is great perfect except the Latina person who is…read moresupposed to give good "CUSTOMER SERVICE." She said, "restroom was closed for customers since COVID". I needed it so bad (for number 1) that I went in the (spooky) restroom in the basement, went to the office, went back to the basement to find out the restroom door has a code, call the number and was answered saying this number is "no longer in service???" Now I remember that this was not the first time this person gave me a not so good of service. I just never made it a big deal till now.

The storage unit itself is good and the staff is good. However, the main headquarters is totally…read morenon-responsive. I used the "referral" program where they promised a referral fee. I filled out the forms and NOTHING. I have written about 5 times over the last 7 months and they totally ignore me! The referral program is a fraud!

The staff were very friendly and patient, excellent overall experience…read moreThe place is very clean! And decently priced.

Good Service, nice people, just their rates go up every 4 months, before your know it your paying…read more30% increases every 4 months. You go in at a reasonable rate and they just jack it up, because they can. When you want to switch units as a new customer, with a new name, nope.

So I've been storage searching for about a week now, and I finally locked in on this storage place…read more I loved the units and I love how clean this particular location is. I didn't smell any rot or mold like I did at the other places I looked at. Jessica helped me. She was nice. Straight to the point. Im not a fan of the administration fee and the lock. They should include that if you decide to get a unit with them in my personal opinion. You need insurance for your property here. They lock the flats, so you will have to ask for a key to get them to help unload your things. I guess the storage rent has the opportunity to go up within 7 months, so we will see about that. For I 5x7 ill be paying about 70/month with insurance. Not too bad. First month is free, but I still walked out the door paying 66 something because the admin fee, insurance, and lock You need a code to get inside the doors, so thats cool. I feel safe with the location also.

So you know, I kept that storage because all my son's things were there…read more.. My son, before he was 3 years old was abducted, taken and held in Korea. I fought for 2 1/2 years for his return and held that storage so that when he was returned, he would have all his things. When I started that storage, it cost, if I recall $130 or so and you raised your prices continually until I was being charged $300+ I have all those things and more in storage elsewhere for $60/month! I spent over $300,000 to return my son to the US and when I tried to clear out my storage after all these years, you locked me out and charged me for an extra month! You can keep your money and I will write a review, with my story to every review site there is! I asked you all to work with me and you don't care And I will write that review for every day, month and year my son was kidnapped So you can understand humanity and how much you charged only to keep our memories, while those memories were the only think we could hang onto! What could have been resolved in a few days you dragged out to another month. Now my friend is having to rent a uhaul in order to vacate your sad premises! Thank you for nothing!

Nick is the best at customer service of any person I've ever dealt with in a real estate career…read morethat spans 44 years, brokering several thousand transactions (1,000+ commercial & thousands of residential properties)!!! The facility itself is immaculate & ultra-safe! Very easy to access all units!

Like many of the reviews here, this does not reflect on the employees but rather the significant…read moreprice increases. I've had my stuff here for two years, twice I've moved my stuff to smaller units to save money and Every time I did that, they just increased the rent on my new unit. It's like they know people don't want to go through the hassle of getting their stuff and moving it to a cheaper place so they are stuck to just leave it there and eat the cost.

Used AllSpace San Marcos for almost a full year. Every part of working with them was extremely…read moreeasy. Storage units are very clean, and I never had any issues. Always nervous for pests or little friends making their way into the unit, but this was a non issue. No signs of unwanted guests. Ask for Anthony. He's the man! 10/10 would recommend

Franks the best , I needed to switch units and it was done with no hassle …read more Thanks for keeping things simple.

Great storage unit facility that has great deals on specific units. Great value for the cost with a…read moresecure location. Always people going in and out of there which also makes it feel safer. When buying my unit, they were very accommodating and let me pick which unit I wanted. No problems with mold, rodents, or humidity which other places have problems with. I would definitely recommend!

Mayra was a absolutely amazing, UHaul totally messed up my order and I was left without a unit…read more Mayra talked me of to the ledge, called to check on my reservation and reconfirm and was so sweet to help me find the best unit and promotion to help me out as I'm going through divorce.