Overall it's a very good facility but it's way under staffed! Previous ownership management had three to four people working there but once extra space storage took it over, they now have only 1 person trying to do three people's job!! read more

If I could give zero stars, I would. I rented a unit at Extra Space Storage in Solana Beach (Unit 8165) and found what looks like termite damage inside. When I brought it to the manager's attention, the response was dismissive and defensive. No urgency. No offer to bring in a licensed pest inspector. Just denial and excuses. To make matters worse, they flat-out lied to me about the unit having air conditioning. I called three separate times before signing just to confirm, and every time they said yes. When I showed up, surprise -- no AC. No apology either. Just more runaround. This place is all smiles when they're taking your money, but the moment there's an issue, they shut down and gaslight you. They don't inspect, they don't maintain, and they don't care. Don't trust them with anything you actually care about. read more

Extra Space Storage - Possible termite frass - Self Storage Near Me - Solana Beach, California

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Hello ! Im very happy with there service Sammie was a great help with alll my doubts and questions and she's really patient and glad you have a nice gal working on your team ! Thanks Sammie for all your help definetly will come back ! read more

I would not recommend this place at all! There's no air conditioning, the units are not secure as I had my storage broken into and I am still waiting for a response from corporate. As a company, you cannot falsely advertise that it is a secure place when there are multiple reviews on Google about storage units being broken into. Staff is nice but there is not any sense of urgency to protect people's stuff as they seem to take interest when you first sign up. Also, the prices seem to go up considerably over a short period of time. You want a very clean and secure storage, try SecureSpace Self Storage Rancho Penasquitos. It's a little farther but worth the drive. read more

I rarely leave reviews, but my experience with Extra Space Storage was disappointing enough that I feel others should be warned. When I initially rented a unit, I specifically asked if the facility had air conditioning - not just "climate control" - and was assured multiple times over the phone that it did. Based on that confirmation, I moved all my belongings in, only to find out after the fact that the unit had no AC. This was not just a minor oversight - it affected the condition of what I was storing and added unnecessary stress and cost. I asked for a refund and was told they would only refund the storage unit fee - not the additional moving costs I incurred because of their misinformation. I had spent money to move everything there based on what I was told, and moving again to a different location would cost even more time and money. They initially promised to refund me $600 for the storage, but to this day, that refund has never been processed. I also asked for a modest $500 to help offset the unexpected moving expenses to a new storage facility farther away - but that was completely ignored. To make matters worse, there were termites in the building / another issue they failed to address. Ultimately, it was the lack of transparency, the false advertising about air conditioning, and the failure to follow through on promised refunds that made this such a bad experience. I would strongly caution anyone considering this facility to think twice. read more

great service and location. Ask for Philip, great manager and very friendly. i will be using this facility for couple months but planned on using it more for our classic cars read more

The management of Philip and Cheyanne is outstanding, and the offer a secure, clean facility. The hours are great, and getting in and out is easy. I appreciate the cleanliness of the whole place, and everything seems fresh. Most importantly, the security pads that are used upon entering and exiting are top quality. They Solana Beach team here at Extra Space Storage is very helpful and seems to always have time to answer any questions of concerns I may have. I'm grateful to have found them. read more

Philip Cloughesy and Cheyanne Cherne have made my experience at Extra Space Storage outstanding! I've rented my unit for over two years and it was previously under Solana Beach Storage management before it was taken over by Extra Space. I had serious concerns about the acquisition, however, the level of service I've received and the care and understanding has been excellent. Each time I've had a request or needed help, they've exceeded my expectations. I highly recommend this storage location! read more

I love this place!! I had been having trouble with my former storage facility, And with that in mind, this process was a breeze!! An employee named Philip helped me out, and it was so nice and refreshing to have a positive attitude and experience with a worker who actually wanted to help me out. Definitely coming back!! read more

Very pleasant experience with this facility!! Friendly staff and an all around good experience. An employee helped me find the right unit for my needs, I believe his name was Philip, and got me out of there quickly. I think I've found the right place! read more

Extra Space Storage gives great service and is very helpful. Staff is very personable and will handle all your storage needs.

This used to be owned by a different company. When the new owner took over the cost of my storage space went up over 20%. I understand a slight increase year over year occurs, but this is ridiculous. Looking for a new storage space now. read more

Solana Beach storage (who were the best storage company ever) was bought out by Extra Space Storage this year and I have not had a good experience so far. They initially charged me extra for insurance I did not elect, and wouldn't let me remove it unless I came in to the office in person which I did. On top of charging heavy late fees, they randomly increased my rent this month to $500/month from $400. Do not recommend and am looking for a more affordable storage unit. read more

Best customer service ever. Philip is the guy. I was in and out in 5 minutes. He was alone and still not panicking about the situation, Explained all gates locations and how you drive around make sure you are not lost. 10-star service, Thanks Philip read more

Very smooth experience thanks to Philip. He showed us potential units, we decided, and he got us set up quickly and explained everything very clearly. We moved our stuff in with no problem. The units and facility are clean and well kept. read more

As a previous employee of Extra Space, I can say with complete confidence that this store was BY FAR one of my favorite locations to work at. Philip, the site manager, is incredibly kind, down to earth, genuine, and always makes an effort to put every customer he interacts with, a priority. read more

This service here is absolutely amazing! I called feeling very overwhelmed and stressed out due to me moving, not knowing if my unit was going to be large enough and unsure if my movers will be done in time before this location closed. The gentleman here was very patient and walked me through everything I needed to know while making me feel that he had my best interest at heart. I ended up getting a bigger unit and he spent the time to understand what I needed to assist with my move. Needless to say, all the stress and anxiety went away as soon as I got off the phone with him. I recommend the Extra Space storage location!!! read more

Outstanding customer service!!! Jasmine and Phil are wonderful - so personable and approachable! As an active duty, military couple, my husband and I have used a variety of storage facilities and services over the last decade. Extra Space Storage is simply THE BEST. They've brought absolute peace into our lives during a time that has been incredibly stressful. Thank you!! read more

I came in to get a storage unit as I was anticipating having to move out of my apartment soon. I was helped by Cheyenne. She was extremely helpful with giving me quotes on prices of the units and what I may need for my move. I didnt rent any units out at the current time, but she was extremely helpful with giving me the right packing supplies to help me prepare in the next upcoming weeks. read more

I've been there for six months and extremely happy with the service. Every time I've left the office, I've been happy. I just moved to a larger unit and can say that each time I've gotten into a unit, it's been dry, clean, and ready to go. Phil, at the front desk, is very knowledgeable and incredibly helpful in estimating the needed size of units. I highly recommend this business. read more

I only needed a place to store a vehicle for a few weeks. They got me an indoor spot. It was secure and with them offering the first month free, the rent was basically the administrative fee of 25.00 for the whole time. Try and park for that at the airport! read more

The staff was Helpful and efficient. Clean space that is conveniently located close to our home.

Phillip is THE BEST! He was incredibly helpful, attentive and friendly and made the rental process super quick and easy!

Philip and Cheyenne continued to charge me after cancelling and leaving. I followed all rules and out on time, as told by each of them in person they know I've cancelled. was still charged after done with this service. out on time. was told wont be charged again and was paid in full. was here for one month and told need to pay second month too- utilizing this storage unit. It was 5x10 and $50 for fees and the first month then 205/month. Then the third month $205 was taken when it was a 0 balance. Philip and Cheyenne helped me. i cancelled through both of them- 2 confirmations. with both employees. In person, confirmed. Won't be billed again. dishonest business, shady, not recommended. Won't be back next time I need storage for one month. After my first month, they said had to pay second month (minimum of two months can't do one month) can't pay cash, (well you can but they chose to charge my card on file for the 3rd month- instead of delete my private credit card info, they had the audacity to not cancel it- though they told me it was canceled. and third month won't be charged, was told the second month. Was still charged. Philip had the audacity to tell me I targeted him. hes the manager that charged me 205$ after I told him my things were out and I canceled and done moving. Try harder to be honest. It's not very hard to just tell the truth. I didn't need 3 months I needed 1 month. It was the size of a closet. And it was not drive up. If I was not mischarged and they would have apologized for taking monies from me, I would have written a good review, and possibly utitilzed this service next time I needed storage. I don't appreciate businesses mischarging people, then not able to take responsibility. no offense but no one is going to see $205 on their bank statement for a service they are not using, and not call to ask who did that. And it was literally the manager Philip. read more