Like many of the reviews here, this does not reflect on the employees but rather the significant price increases. I've had my stuff here for two years, twice I've moved my stuff to smaller units to save money and Every time I did that, they just increased the rent on my new unit. It's like they know people don't want to go through the hassle of getting their stuff and moving it to a cheaper place so they are stuck to just leave it there and eat the cost. read more

I strongly advise anyone looking for storage to avoid this facility. My experience has been a nightmare due to their poor management, inadequate equipment, and dishonest billing practices. 1. Facility Negligence and Flood Damage: After only a week of renting, a pipe burst, causing a massive flood in my unit. Nearly all my belongings--including my television, mattress, magazines, notes, and a wooden-framed wedding photo--were soaked and had to be discarded. Instead of taking accountability, management tried to hide evidence by avoiding email communication and only using phone calls. They acted as if allowing me to transfer to another unit was a favor, while offering zero compensation for my destroyed property. 2. Additional Financial Burden: Due to this flood, my movers had to spend an extra 1.5 hours re-packing and moving my items. This cost me an additional $180 ($120/hour) out of pocket, not to mention the income I lost from missing work due to the delay. They also claimed they "offered" free boxes to help, which is a lie--no one mentioned this, and I had to pay the moving company for supplies myself. 3. Insurance Evasion: I paid for their insurance for May. When the flood occurred on May 28th, they refused to process my claim, forcing me to use my own policy despite the fact that I had already paid for theirs. They essentially took my money for coverage they refused to honor when I actually needed it. 4. Deceptive Billing and Predatory Price Hikes: Their pricing is a trap. I was promised a two-month 50% promotional discount, but they charged me the full amount for June anyway. Most outrageously, by the fifth month, they suddenly increased my rent from $152 to $220/month. I later spoke to an elderly tenant who also complained about being blindsided by these sudden, aggressive price hikes. Do not be fooled by their website prices. This company is unprofessional, unreliable, and predatory. Save yourself the stress and financial loss--look elsewhere for storage. read more

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zai helped us find the right unit and helped us input information that allowed us to complete most of the transaction on line!!! rj jones 9/09/2026 read more

Before I explain why I do NOT recommend this storage facility, let me unequivocally state that the employees are super nice and helpful. When you read the reviews, this becomes a self evident truth. Sadly, this is not enough when safety and security of your valuables is paramount. This facility has water intrusion issues caused by off-site water drainage problems. On or about the May 2025 Memorial Day weekend, SecureSpace Self Storage experienced a massive water intrusion incident. Literally dozens of units on the first and second floors were partially or completely flooded. Boxes, furniture and anything stored in the units was variously soaked and damaged. I personally lost a very old and sentimental CD collection of stored in multiple cardboard boxes on laid on the concrete floor. It appears that drainage from up grade (I.e., off-site) entered the storage facility somewhere on the second floor via outside wall. From various accounts it seems that periodic flooding is an issue for the County of San Diego in this area. This storage facility is located towards the bottom of a fairly steep Storm water runoff and drainage system. It is unclear whether the intrusion was a poor a design issue or a maintenance problem. SecureSpace emphatically claims it is not their fault. This is probably true but they still own and profit from renting hundreds of high end, air conditioned units. Drainage mitigation is part of a good site civil design plan and typically required by San Diego County authorities (i.e., permitting process.) Clearly, SOMETHING failed and many of us SecureSpace tenants were told to file insurance claims. If you don't already know, insurance adjusters rarely make you whole even with receipts, appraisals, etc. Bottom line, AVOID the first floor of this facility at a minimum. Be aware that poor design and/or maintenance may jeopardize your valuables. It's really unfortunate because this place is NOT cheap nor is it in a bad neighborhood. However, there appears to be site civil design and/or storm water mitigation issues that weren't properly planned or later resolved. Do your own due diligence and ask yourself if the risk is worth the price. I was planning on storing a lifetime of valuables for long-term safekeeping while on a foreign deployment. I will take my business elsewhere because I don't need this kind of headache or perpetual worry. read more

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I am so happy and grateful to Nicholas and Anthony of SecureSpace Self Storage Rancho Penasquitos. I have been renting here since it opened. Recently they had a pipe break / flood. They were expedient in how they contacted each tenant and sought outside help to prevent further damage. These guys have great attitudes and I greatly appreciate them. read more

Rent on my 10 x 20 went from $365 to $465 over 25% increase in a matter of 6 months. Found another storage unit in 4s ranch that charges $250. Happy with Nicholas and Anthony but totally disgusted with greedy corporate who seems to be only interested in the bottom line. My other unit went from $138 to $213, a whopping 50%. Same unit in 4s Ranch was $108 with 1/2 price for 2 months. HELLO! Watch out because you're next! read more

Nick is the best at customer service of any person I've ever dealt with in a real estate career that spans 44 years, brokering several thousand transactions (1,000+ commercial & thousands of residential properties)!!! The facility itself is immaculate & ultra-safe! Very easy to access all units! read more

I rented a storage in March 2024 at a great rate as a new customer. 5 months later my storage space increased by $28.88. Customer service advised that it should not increase again for at least 8 months to a year. They were "guessing" based on previous customer inquiries. That's a big increase with only one month billing notice. Per other reviews it looks like I'm not the only one taken by surprise. I will be tracking the next increase which I am hoping will not be a large rental increase and or too soon. I will also be tracking customer reviews as most right now are like me being hit with our first increase. read more

Wonderful to rent from. Nice climate controlled storage units are awesome, I feel safe leaving my belongings there especially for an extended period of time. The payment process leaves no room for delinquency if you set it up with an auto payment method, everything will run smoothly. The management at the Rancho Peñasquitos facility are helpful, respectful, upfront and honest with future renters. read more

BEWARE! BEWARE! Price increases are enormous - 50% increase after 4 months on my unit. When I requested a decrease to a reasonable amount, I was told one could be requested. Requested, yes; granted, NO! And this was after two months of waiting for a response. Supposedly, this "no" came from "corporate." Then I was told the local manager may grant a reduction. Again, waited two months and was denied. Finally, I was given the customer service email address (you will see that in the company's response to other negative comments) and told to make a direct request with any details I wanted to include. I did that. It has been over a month and a half with nothing more than an auto reply that the request was received. When I sent a follow-up, same thing. Do yourself a favor and find a place where increases are spelled out in the original contract. I wish I would have. read more

No stars!!! I originally liked this place until I found out they were increasing rent by 30% on one unit and 19% on another Such a huge jump without ever mentioning any increases when we originally signed our lease. Plus they said they are increasing rent every six months. If you are currently a tenant watch for the upcoming charge. If you are contemplating coming here, think twice. read more

The sign up process is extremely efficient thanks to the website and then speaking with Nicholas in person. He took time to answer all my questions and was very welcoming. Everything was explained clearly and the facility is extremely clean and secure. There are plenty of size options to choose from and the pricing is very reasonable. read more

This place charges you a pro-rated amount, then charges you an additional/random amount to your bank account or credit cards. That's fraud! Called about this multiple times to include Customer Care. (In-person assistance), absolute waste of time & very slow. This place makes you leave good reviews to get free stuff but neglect good customer service. read more

SecureSpace Self Storage Rancho Penasquitos - Self Storage Near Me - San Diego, California

Friendly and efficient service. Anthony does a great job. They are very clear and upfront with pricing, and how rent changes over time. Very reasonable prices. read more

Great place to store stuff. Excellent staff, excellent facilities. Clean with easy accessibility and security

I highly recommend this storage unit facility. I am not sure about the old reviews but the current management team (Anthony and Nicholas) that runs the units are 2 of the nicest people ever. At the same time they run a tight ship in keeping the units immaculate in your best interest. Even the hired movers appreciated all their help in moving in and also the move out phase. Same level of service coming and going and that is rare. The pricing is pretty competitive yet you get Royal level service and they make things as convenient as possible for you with all the extra tools and resources. And a bonus is early morning and late evening entry hours. read more

I received so many rent increases including a lien notice for a past due amount of 30 days even though they billed me twice in one month. Can't wait to move my belongings. Beware of the price increases. It's true, they increase the rents like every two months. read more

Friendly helpful staff. The facilities are very clean. They have the best prices in the area.

DO NOT GET FOOLED BY WEBSITE PRICING. We truly loved this place at first. It was new and nice. They have raised our rate THREE times in a year and a half. The last increase was $80/month more. I woke up this morning to seeing the THIRD increase so I called. I asked why they didn't notify us and she said "we sent an email, the only thing I can do for you is start a move out." WOW. I really thought I would've gotten some appreciation for being a loyal customer who recommended their friends and family to this place. No one will appreciate your loyalty, or the money that you work hard for. Literally never got that email. Oh and there are lots of spiders in the hallways. There is also LOTS of turn over with the staff and they've had at least 3-4 managers in two years so that should've told me something right there. EDIT: I followed the man's instructions below to email customer service. I've received no response. read more

I have nooo clue why there is so much negative comments about this place!? Like OH MY GOSH! This is BY FAR THR BEST storage facility EVER!! super clean and Nicolas and Anthony are so amazing and hospitable and accommodating!!! They are always so helpful!!! I can't even express how happy I am that I found this place where I am not worried at all about my belongings!! The facility is climate controlled with no bugs all over the place, well lit and security cameras everywhere for peace of mind!!! Highly recommended hands down!! read more

Anthony was extremely helpful and made the process very easy. In 30 minutes I had an awesome storage unit, and was shown how to work it/lock it. It's clean and secure. Very happy. read more

A lot to say about this place but ill try and make it short, The location is rather annoying to get to having to go through a apartment complex parking lot with multiple speed bumps and cars parked rather un uniform as usual at an apartment complex "Not great for trailers coming and going to storage" The facility has major issues with setting proper lighting time for the lockers resulting in issues like falling, tripping and having to worry about seeing in the dark depending on if the lockers lights were updated since opening however I have still seen a few people complaining after I myself had a issue where I fell carrying large things in the dark. They use this company called Open Tech Alliance for there access control and the main door at the top has been down multiple times making you go to another door on another floor, not to mention whoever installed it clearly didn't know what they were doing since any time the system reboots or has a glitch the doors open immediately "Not fail secure setup" Its also incredibly easy to get in with no code and that's kinda frightening if you store things there like I do. The car wash always has issues it seems, they claim it's working now but the last time I went the water worked and no soap or pressure in the options menus. The GM is kinda short about literally anything as well as impatient and snippy not just to us anytime we have been in there and there is another customer as well, we personally prefer dealing with Mike he has always resolved any issues respectfully and timely and is always a very easy person to work with. "Honestly should give him the GM position". I don't really know how much longer we will use this place, they really need to fix up some of the issues. read more

Do not rent here! If you do do not far for the scam of paying extra for the insurance! If something happens to your belongings while stored here, they will not pay you for damage, even though you pay for the insurance for this purpose! They scammed me had me pay the insurance fee. My stuff got ruined in there and then, conveniently in the middle of my claim they switched companies. The insurance company does not have a working phone number! the staff at the facility gave me phone numbers to call that do not work and are out of service. I've left several messages and no response. My stuff got moldy and ruined from their negligence and water leaking into the storage units so beware when renting here and do not fall for the scam of getting their renters insurance on the unit storage! read more

My name is Natalie. I have rented just about every storage place in the Mira Mar, Mira Mesa, and pq... And let me tell you they don't have anything on Secure Self Storage. Their entire facility is extremely clean and the units are very easy to get to. The main reason I give them a 5 stars is because of the staff. Especially Anthony the manager & Nicholas. I give them 6 stars because they are blunt but very kind, friendly, and fair. They don't get into your business and are only ever concerned that you have everything you need . Thankyou for making me feel so welcome. read more

Even though it's a nice clean place and good location. They increase the price in one year by 54%. BE AWARE !

Anthony is the best . super helpful and very cool to talk to best storage space I've ever had and good prices too. he even helped load my truck 5stars for him and for the storage spot read more

Benta helped me from the call to the sale. She is amazing. I got this at storage unit, as I'm sure many do because of a shift in my life. I was greeted with such kindness and help. Everything was explained perfectly. I will always recommend people come to her. The unit was clean and just what I needed. She was the best, she's an asset to any store and company. read more

Anthony and Nicholas were very helpful, and informative. They were polite and respectful. The unit was clean, everything seemed as it should be. Thank you for your wonderful costumer service today! read more

This new place is state of the art for storage. I like the security it has. The layouts are great and easily accessible from the door bringing of taking things to your unit. Staff was great and very helpful. The layouts are different for the different sizes. We liked the wider door for our unit. Staff person made it happen. They do run specials which was awesome. It was reasonably priced compared to others. Downside is you have to drive through the side of an apartment complex. Upside is a great lot for rv's and boats. There is a wash station being completed for autos, rv and boats. Great addition. read more

I'm in absolute shock at all of this negativity! I'm sorry ya'll we're talking storage facilities, have you tried any other place? Because I have. I've been in some rough spots in life & I have never found a facility as convenient, understanding & CLEAN as SecureSpace in Rancho Penasquitos. The quality of customer service I've received has been unsurpassable. Anthony & Nicolas have to be 2 of the hardest working, kindest, all around lovely gentlemen that I've been blessed to meet. One of them is ALWAYS running around there, heck if not both, working so hard when i pull in. & not once, not a single time hasn't stopped to greet me with a smile on their face. Although dogs aren't allowed in the building, if I were to say to my dog who is passed out cold, if she wanted to go see Anthony & Nicolas well that would have to be one of the first things we did this morning because she would sit by the door until I did. Just to get some pets from the car window. & you know what, I've seen how some people have treated them, & prior employees because yes I've been using this facility for awhile now & to those people all i can say is shame on you.I have not a single complaint about the value for money. $12 for tenant protection? That's NOTHING. I'd paid double if i had to, & in past situations I've actually had to pay triple at other companies. Get with the program guys, it's 2024 everything has gone up & that's not the companies faults & certainly not the employees faults. Thank you for excellent service,& best value in the long run that I've come across. read more

This one-star review is based on the cost of renting an RV space. We have rented an RV space for 1 year. In those 12 months, the rent has increased twice for a total of 20%. The facility is new so there have not been any repairs or updates needed that could warrant such large increase in a short time. Corporate SecureSpace did not seem to care when we called them. If you like price increases every six months, then this is your place. We left when then cost was $439/month. read more

Zero Stars. At 6 months, a 35% increase in rent, that's beyond excessive. When I gave my 30 days notice, I was told it was standard practice for management to raise rents at 6-8 months. If you're contemplating coming here, think twice. Front desk personnel were nice and helpful, except when I first signed up. read more

We're very impressed with SecureSpace. Sparkling new, climate controlled, easily accessible - no matter what floor your space is on, and excellent security. Great value, peace of mind, and Anthony is terrific. I was very stressed to get something moved asap, and Secure Space alleviated much of it. read more

Great experience. Smooth and easy and great communication and helpfulness. Would highly recommend using there services.

Still nothing. Yesterday came and went after Christy promised me last Friday(5days prior) that she would call me with an update on my stolen trailer and security footage or an update. This was the second time they've assured me they'd call if they had information or not. At this point all I'm asking for is the communication and customer service that they offer on their website. It's been 6 weeks since we found out that my trailer was stolen from their lot. I've received 1 phone call from them with no information. They have not called me back twice now after being assured they would get back to me with an update. (One discussion was just luck since they answered the phone when I called) I am only asking for what they've offered and it definitely seems like they're MIs representing themselves. Not a secure facility. No customer service. No follow through. No management skills. No footage from their camera system. (I've been told they "may not have any") At this point, I'll just keep posting here, Google Reviews, and the BBB. I have nothing to lose, and maybe they'll get the hint that customers do not appreciate being treated horribly and we have a recourse. read more

The front office staff is amazing and extremely helpful. The facilities are the cleanest I've ever seen and so well maintained. They are also climate controlled which is a huge plus. You get a strong sense of security and quality here. Plus, the prices are the most competitive and they have the best specials. You really can't go wrong! read more

This place is amazing! Both Mike and Benthe are amazing! It was my first time renting a storage unit and the process and customer service were outstanding!!! The facility is super clean and it is a great place! You won't be disappointed! Thank you guys!! read more

Our stores vehicle was damaged in our spot that we pay for. No compensation from the company. It's a terrible and unreliable place to store vehicles. read more

Benta was very helpful and thorough! She was running the office on her own, but managed everyone politely and efficiently! Thank you!

This storage facility is really good at nickel and diming people. They tack on a $12 Tenant Protection Plan at the start of the lease, until you provide them with a copy of your property insurance. After you provide them with a copy of your property insurance, they tell you that they cannot credit or refund the $12. Terrible customer service. Rather than rectify situation with a $12 refund/credit, they would rather create unhappy customer experience. read more