I've stored here for nearly a decade. Why? Because they are the best. Extremely secure and…read moreincredibly clean with well-kept grounds. To top it off, the staff is friendly, helpful and knowledgeable.

I went to another storage facility, that was so horrible, the on-site person was MIA, and the call…read morecenter was not helpful. (I'm not going to name names, but the cube did not seem too "smart!" Immediately cancelled the contract. Just started randomly calling storage places. DONT GO ANYWHERE ELSE! This place is really the best. Real human in the office, super helpful and place is immaculate. Don't be fooled by National chains. This is superior in every way.

Nick is the best at customer service of any person I've ever dealt with in a real estate career…read morethat spans 44 years, brokering several thousand transactions (1,000+ commercial & thousands of residential properties)!!! The facility itself is immaculate & ultra-safe! Very easy to access all units!

Like many of the reviews here, this does not reflect on the employees but rather the significant…read moreprice increases. I've had my stuff here for two years, twice I've moved my stuff to smaller units to save money and Every time I did that, they just increased the rent on my new unit. It's like they know people don't want to go through the hassle of getting their stuff and moving it to a cheaper place so they are stuck to just leave it there and eat the cost.

Amazing experience dealing with Glenda! Moving is already stressful enough, but she really went…read moreabove and beyond easing all of our concerns surrounding storage. She was very honest and transparent about their deals and special pricing for the beginning and how that would eventually change over time, to make sure we understood everything ahead of time. Additionally, since this was our first time renting storage in awhile, she was AWESOME about showing us so many different units and giving all of her suggestions about what would work best for our needs and space. Thank you again Glenda!

Such a great experience very clean and professional. I highly recommend. The best service.read more

Very affordable. My mom used to store her stuff here years…read moreago. I would say if you're looking for a cheap place this is your best bet.

Had my stuff here. No temp control. They redid the roof over my unit and sent tons of debris into…read moremy unit. Everything under it ruined.

My experience with company and at this facility has been top notch! From the ease of reserving my…read moreunit online to the first month free to the contact-less entry the first time I arrived on site, I've been blown away by the perfect system this place has come up with for its customers. I am impressed with the cleanliness, safety of my belongings, the carts made available to make moving in a breeze, and the staff at this location, I am 100% satisfied with my storage unit and overall experience. Highly recommend!! I would give 6 stars if I could!

This is a convenient, clean, and well-maintained facility. I had a great experience working with…read moreTammy, who was friendly and professional.

I would like to highly recommend this Public Storage to anyone looking for a place. This Rancho…read moreBernardo property is clean, well-maintained, and the app is very helpful. But the BIG plus is the staff. They are all very helpful. Jon was the one who helped me to check into my unit and he was fantastic. Not only was he knowledgeable, but he was super helpful and insightful to me. He went above and beyond to make sure I made a well informed decision and that I didn't rent more than I needed. He made the whole process great. Thank you Jon!

We rented a storage unit here from 2020-2025. When we moved our belongings out, we discovered…read moresevere water damage in the back of the unit that left four of our mattresses in the unit ruined. We paid rent faithfully for nearly 5 years. The facility has refused to replace the mattresses and also required us to handle the removal of the mattresses that had mold. We have filed a complaint with the BBB and plan to file a lawsuit. This is unacceptable, and I hope it does not happen to anyone else. Do not store your belongings here. The facility is not capable of protecting against the wet weather.

Customer service was great! Anna was very helpful and answered all my questions. The process of…read moregetting a unit was easy. Raj was in the office also and he was also very helpful.

"I had an incredible experience at Public Storage located at 12340 World Trade Dr in San Diego…read morethanks to John. From the moment I arrived he went above and beyond to make the entire process smooth clear and stress free. He personally introduced me to my unit explained everything in detail and made me feel confident about storing my belongings here. The property itself is clean secure and well maintained but it was John's professionalism kindness and genuine care for customers that truly set this experience apart. Employees like John represent the very best of Public Storage and he deserves to be recognized for the way he treats customers and the leadership he brings to the role. If he is not already in management he absolutely should be. I will recommend this location to anyone I know because of the outstanding service I received from John. "I had an incredible experience at Public Storage located at 12340 World Trade Dr in San Diego thanks to John. From the moment I arrived he went above and beyond to make the entire process smooth clear and stress free. He personally introduced me to my unit explained everything in detail and made me feel confident about storing my belongings here. The property itself is clean secure and well maintained but it was John's professionalism kindness and genuine care for customers that truly set this experience apart. Employees like John represent the very best of Public Storage and he deserves to be recognized for the way he treats customers and the leadership he brings to the role. If he is not already in management he absolutely should be. I will recommend this location to anyone I know because of the outstanding service I received from John.

Convenient location and was able to rent the space right away. Great customer service.read more

Check in process was effortless, had a spot to move my stuff in less than 15 minutes! Very decent…read moreprices for the space provided. Awesome experience all around!