I just thought I'd put my 2 cents in as I can see the reviews. I just called today to update my Credit Card on file as we were just compromised. I just have to say...when chosing a facility to house your "stuff" aren't you just looking for a clean/safe enivironment? It's gated, it's super clean and feels very safe. No need to look over your shoulder. Everytime I come to visit my crap, or store more crap...the evelvators work, there's usually a utility cart available...that's what's important. The staff, not sure who's who, but I dealt with a pretty nice older woman who was knowledgeable and did the paperwork in a fast/efficient manner. This is not a preschool where your children will be taken care of...it's a storage facility. Peace out. read more

Operations need a look at. Reservations and customer service are lacking because they are 100% occupied. He said we could get back to you in 6 months. And 1 day to sign when it becomes available or goes to the next person. read more

I had an excellent experience renting a storage unit at All City Storage. The sweet women that work the front desk were fabulous. The property is clean and my storage unit was great. I would definitely rent here again. Thanks for everything! read more

All City Storage - Spacious storage at All City Storage - Self Storage Near Me - San Marcos, California

Best prices and service in north county. Management was very accommodating and helpful. I won't store my stuff anywhere else. Highly recommend! read more

Hands down the best storage facility I have ever used. The people working there are very helpful and friendly. The prices were good and move out was very easy with only a few days notice. read more

I would like to give no stars for this place. Barbra is a lady that works the front desk. I had my storage their for my business for maybe 8 months or so... every time I would have an encounter with her it was a total bummer. I have to say that she might be the rudest person I have ever dealt with in my life. Here is one of my encounters with Barbra: Me: Hello Barbra, I am paying for this unit with my credit card but it is in my old business partners name, how do i transfer over the unit to me? Barbra: you need to have it in writing Me: Okay, what do you need it to say exactly? Barbra: Are you in business? Me: Yes Barbra: Then you would know what it needs to say... You are not in business Me: Okay, whatever you say... She is just a mean person and am so happy today to get all my stuff out of my unit and be done with that place. It is the 24th Of January and now that the unit is empty I would think that I would get some money back since they can rent it again. That is another issue but I am just feeling so great today to be out and never have to deal with Barbra ever again. Instead I have my stuff in another storage place down the road, the people are friendly and it is a pleasant experience. It is also a lot less expensive too. read more

This place is wonderful!! Very friendly staff- I don't know who Barbara is from the bad reviews I read but she is no longer there. Clean, great security, competitive pricing and for me location is great!! read more

Rude staff. I had very similar situation to an earlier reviewer. I went there to get a price and idea about the size of the units. After I toured the unit, I asked if I can have the price for larger units as well which was answered with "I don't have a price list... here is the price for the 10x10. Good bye" and I was basically kicked out of the office. Lost my business. Horrible customer service. Would never sign up with a company that treats your customers that disrespectful. read more

Fair price, with great security features! The staff are all great at their jobs. Maybe not A+ for smiles and politeness.. but you get used to it, it's not a big deal. Would use them again.. couldn't ask for a more efficient storage place! read more

The customer service here is terrible. I had a friend who was moving but didn't have a drivers license so he asked me to drive for him. My friend and I showed up at 9am as Barbara had requested. When we walked in and told her our business she barked at us that she had told us to be here at 9:15 because she had reports to run at 9am and sent us away. We went to 7-11 and came back. She asked to see my license and then proceeded to ask me if I was authorized to be in this country legally. I'm not sure if she was joking or not, but it certainly wasn't funny. When I asked my friend if she was this way all the time he said he wasn't sure because the last time he was there a nice woman that wasn't Barbara was at the counter. It is bad enough she is rude, but she is flat out racist. I won't ever do business here. The worst part judging from the reviews is that she is probably the owner or family and will never be fired. read more

So.... Barbara. Barbara, Barbara, Barbara... I would say that Barbara is alright if you know how to handle her. She seems to get off on (what she thinks is) entrapping people in conversational dead-ends that, what she believes, reveals them to be an idiot. Sample conversation that actually happened: ME: Hi there, I need to update my credit card. BABS: What's the name on the card? ME: It's not going to be my name, but my spouse's. BABS: Okay, what's the name? ME: (begins to spell name) BABS: Hold on... (1 minute of silence) BABS: Okay, go. Me: (begins to spell name again) BABS: (interrupts as if I am wasting her time) No, I need the card number. (Never asks for name on card) Oh Barbara. She likes being in control. If you let her have the control, and if you let her believe she is smarter than you, she will be perfectly friendly (at least in person.) She helped us switch units with very clear instructions, drew a map, wrote everything down for us, even smiled. But she will talk to you like you are a moron. If you can handle that, this place is fine. Decent rates, clean, secure. Just don't piss off Barbara! read more

This place does not even deserve ONE star!!! I'm going to assume that everybody on here that gave this place more than one star is 1)Never met Barbara or 2)Is related to her and works for her. (She may be the owner bec she's there every time I go there) She's just a mean & rude old lady! Today is the last day of our rent there. I'm so glad. I already told friends and family to stay away from this place. Barbara was like a co-worker you just dreaded seeing. She'll be nice to you until you move your stuff in. Once she knows you're locked-in, she becomes very evil. Don't even try asking this lady a question bec SHE WILL find a way to make you feel bad. read more

Clean. Get to know Jane the office manager. She's a kick. Have had great experience here for five years. They always have coffee water and sometimes even candy at the counter. read more

My daughter and I opened a storage unit here about 3 years ago...when we went to retrieve out storage items 2 years later our storage unit had been "robbed"...most everything of value was gone. We called the San Marcos Police Dept...reported the robbery...All City Storage said no one had access to the unit but us...so we are assuming it was an "inside job"...if you want to protect your storage contents from being stolen...seek out another storage facility. read more

If you want to be treated rudely and talked down to then go here. Twice when I went into the office to ask a question I was treated this way. I approached them with a smile and was polite. I never expected this and would definitely not recommend them. Sad the woman behind the desk acts this way. read more

Not too long ago I rented a unit here. It is fairly close to my house. The front desk lady named Barbara is absolutely rude and talks at you and down to you. She is evasive with answering questions and gets aggravated with you if you ask any. DUH we need to ask questions to decide if we want to do business there. Apparently she does not care about getting new business or her yelp reviews if she has seen them. I will make sure she sees the yelp reviews by printing the screen and showing her. It would be so easy to just be nice. Clearly many have had this same experience. I would so love to move right out even though I just moved in. She offers a free truck to move in..... then tells you it is limited to 40 miles and anything above that is 2 bucks a mile... she lies. I am not sure who owns the business (if it is her that would be amusing) but I would like to find out...... Go elsewhere read more

I've read the negative of reviews of staff. Wow!! The Barbara that I have been dealing with the past 3 years, must have an evil twin. This lady has been very helpful and accommodating to a fault. This statement has been attested to by a number of other clients that I have met onsite. Rude staff?? Bull****! John Taylor read more

I am astounded by the reviews about Barbara. I have rented from All City Storage for a year and she has always been very helpful with me. I am actually planning on renting 3 more units. The storage center is clean, reasonably priced and as far as I am concerned, well managed. read more

I have two storage units here, one for my business and one for my family. The staff is very professional, very helpful and very friendly. I've had nothing but good experiences and would recommend this clean and secure location to anyone that needs a storage unit. read more

My husband has used this storage for more than 5 years since it is closed to our home. Every weekend, we walked our dogs there and get or store whatever we need. Barb and Greg (I believe that was his name since he was gone due to personal reason for quite awhile) were always friendly and talked to us and played with our dogs. We stopped by one time in summer to update our credit card information and she invited us and our dogs inside because she said it was really hot out there, which I didn't since I don't want our dogs bother them. Until last week, they have this new young person, Steve, was completely rude and I believe he is prejudice due to my Asian ethic. As I said, we walked our dogs there all these years, so same as last Saturday, we walked our dogs on leash on the grass outside of their back fence since it was shade there, he drove the storage truck, stop on the street, standing at the truck door, yelled out loud, "I don't know what you are trying to do back there, get out of our property". I was on the grass around 5 feet away from their back rod iron fence. My husband and I heard that and we were angry and shocked since we could feel that he said such thing because I am Asian and my husband is Mexican. We walked in the office to complain and he pretended that he didn't say anything. We have never felt as angry and insulted as that day, never thought at this century and still have such racist human being. The front desk lady said the owner or manager will reach out to us but I have waited for a week to see how they handle this and no phone call nor email. We will use other storage facility for sure. read more

Barbara in front office is very pleasant; helpful. Rates are fair. Free use of truck when moving things in unit. Facility is spotless. Would highly recommend. Rene', Carlsbad read more

This would be the last place you would want to go for storage since the person- called Barbara acts like she is the CEO of the place and that every customer that comes along is an employee that she can nit pick to and demand from. Go elsewhere... read more

I was interested in getting a storage facility nearby and spoke with a lady named Barbara. When I called the first time, she was busy so told me she would call me back. I called back and she said she was still signing new leases so she would have to call me back. Well, she called me back and was soooo rude that I don't even know where to start. I asked her for quotes for a couple of sizes. She gave me one but would not the other b/c they didn't have any available currently (I still wanted t quote but she refused). Then she gave me a lecture about insurance (why wouldn't I want to insurance my belongings). I figured it's just stuff so I can always replace them. She said when I re-evaluate my thoughts on insurance, call her back. Really? She was extremely rude, condescending, and practically hung up on me. I WOULD NEVER PUT MY STUFF IN A STORAGE FACILITY WHERE THE STAFF (AT LEAST THIS ONE) IS SOOOO ANGRY. I will contact the owners to make sure that they know about Barbara since I'm not the only one who got this special treatment. Of course unless Barbara is the owner. yikes. read more