I'll be honest, not a great first impression for a place that I am entrusting my belongings with for any period of time. Multiple tries to view the property during their operating hours I was unable because their staff had left prematurely. For fear of passing up what appears to be one of the more reasonable rates, I proceeded with the leasing agreement. Although, I fear that reasonable rate may be short lived due to a small blurb in the contract - Your Rental Terms May Change with 30 Days' Notice. I've read multiple accounts of this happening in other reviews. Upon seeing the unit for the first time, I noticed they have chicken wire across the ceiling of each unit, which poses to me serious security concerns since the walls are a mere 8 ft tall. Any "tenant" could simply jump up top and cut the wire to gain access to my valuables. To boot, I'm 99.9% certain there are transients living in the storage facility. This is based on a few shady characters I noticed appearing seemingly out of the walls of the complex who spent a little too much time at the facility for them to be just checking in (no belongings in their hands and shy of their monthly shower). Really hoping it is not what I think it is, but then again, it probably is. read more

I am loving the app so I can open the gate with my phone, instead of fiddling with the password on the push-button box. I'm transferring my stuff from a cheaper storage place in Vista, and switching to Public Storage because its closer to me and my sister had used it and gave a thumbs up. So far, so good. They have concrete floors (yay) so no dirty carpets. I had a little trouble my first time using my passcode, but Bill kindly walked me over and helped me. So far, no issues with lack of carts, but I always come on weekdays. A few "characters", but that's typical of these places, and I didn't feel unsafe. read more

First of all, I came in to Punlocked Storage on 7/11 to discuss a few things regarding purchasing a renting a storage unit , it was close to 5:20 PM. I was approached by a very nice lady who greeted me and smiled and welcomed me. . It was very Relieving to be greeted like that, knowing I only had so much time with all my questions, I was greeted by a lady named Laney and she answered every question perfect for me. She also told me she was pretty new and she thanked me for being so kind oto her. Everything I was explained I was very informed,, price, very clean, and quiet. Public storage is my first choice when I come back here to California I know it's not going to be for more than 3 months so I couldn't give Laney a date so I did get the number and I will be calling back. Thank you for making it so easy Laney, and thank you public storage for hiring her. best place I've seen so far. Five Stars she deserves and Five Stars Public Storage deserves. read more

Most budget friendly storage unit we found in the area. Check in and check out process was quick and easy. We did everything over the phone and got a text with the gate code. Unit wasn't difficult to find. Building was secured with your individual pass code. Everything looked clean and well maintained. Friendly service at check out! read more

Tammy in the front office is great. She knows their system and how to make it work for the customer. She goes the extra mile for you when she really doesn't have to. I rented a large outside unit. They keep this place clean. Corporate took their time replacing a light switch to provide light inside these units which are 30 feet deep (this is not a reflection on the front office staff who were really friendly and helpful). read more

Tammy was nice and helpful. Unit seems fine. Good prices for the area.

There is no one ever there to answer the phones, and not always in the office either. At 10:30 a sign on the door says they will be back at 11? I want to get the heck out of this place, but I have to wait half an hour with a surprise note saying gone and back at 11? Their hours of in the office are 9 to 5. This is ridiculous. When they finally opened they put their hand in the air like a stop sign and said not to get any closer. I just walked in the door and was being treated like a criminal or a diseased person. I have never been treated so poorly in all my life. Yeah, there's covid, but they have plastic against the counter. You can go to a grocery store, a restaurant and be within 3 feet of someone and both people have masks on. What's the deal with this place???? Making people feel like criminals or treating the person like they have the plague. read more

So far so good! I had contact-less move in and it was super smooth and easy! I love that they provide carts to help you move your stuff. It is almost double what I was paying at the last storage unit I had, but given how easy, accessible and clean the units are, I think it is worth the money. read more

DO NOT be fooled by the intro pricing!! It is a nice place for a huge warehouse with everyone stuff in it!! I have had my stuff in this place for a couple of years now and the rates keep going up and up and up!! I mentioned this to the counter person and he said he was sorry but they had no control of the rates. I told him I was moving my stuff out and he said he was sorry to hear that but there was nothing he could do. He said - maybe you don't need the 9 dollar insurance? I started at around 150 for the 10x14 unit on the second floor - my latest bill (with notice) is 185.00!! It's crazy that with little or no overhead, little or now change to ANYTHING at the facility - the cost of storing at this place keeps going up. As soon as I can get my truck together - I am out! read more

The no contact rental was soooo easy. All forms online. The manager called to offer assistance as soon as she saw my reservation. Super clean facility. Definitely got the business during Covid thing working well. read more

This is my first time using storage and this facility was amazing. Scott and Tammy were super helpful and patient in explaining how everything worked. A+++. read more

Not sure why so many reviews about rude customer service, my husband and I received excellent customer service while we were there! Very smooth process for our first storage unit. **UPDATE*** the customer service was great, however we found that one our boxes was infested with spiders And after we went through our boxes and needed to throw a bunch out, found out there are no dumpsters on the property. So moving out has been a crappy experience. read more

Couple reasons I can't give this place 5 stars: 1. Monthly rent fees 2. Front gate is always open (broken?) 3. Locked up carts that renters can never get unlocked (my biggest issue) I was there on a Wednesday at 2:00pm and needed a cart to haul some large items upstairs to my unit but it was locked up so I drove back around to the rental office. Rental office was locked up - they were apparently at lunch. I had to pull back around and shlep each item upstairs one at a time. I was pissed! No bueno Public Storage! Please UNLOCK the friggin carts during office hours!! There are video cameras directly placed on the entrances where the carts are kept! You'll have happier renters if you allow free access to the carts and don't make us track down someone in the office to get permission to use them! I was there that same week on Friday and the other entrance had zero carts. Public Storage needs to step up their cart game! read more

Public Storage - Locked up cart in the middle of the day! - Self Storage Near Me - Carlsbad, California

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I've been using this facility for a couple years now and have nothing but great customer service. I've moved units a couple times and it was always a smooth hassle free transition. Easy access to units and the facility is always clean. Great storage facility with competitive prices. read more

Nice facility but they rent month to month and can increase your rate anytime. They increased our rate 35% in 6 months. They know you will not go to the expense of moving to a different company, so you are captive to the increases. Better to go with a company that will lock in your rate for a year. read more

We had our things stored there just over 30 days when our ground floor inside unit lock provided by public storage was cut off and broken into. Large screen TV, large rolled up rug, some boxes marked as jewelry which were really jewelry making equipment were stolen. Parts of the cut lock where still in the unit. A police report was filed along with an insurance claim. We repeatedly asked public storage to check all entrances and exits video and as of yet this has not been completed. Public Storage has been friendly but not very responsive to checking what we need done. There are people there who sleep in their cars on property as I went there on many occasions when they first open at 6 AM. In my opinion this is absolutely not a "safe" place to store your goods. After this my wife also did not feel secure being alone in the building. We moved about a mile up the street to a much more secure facility that is not owned by public storage. read more

It's easy to work on apps to access the property. Jeff and Tammy are friendly to provide additional assistance.

Stay away from this location. Rented a storage unit at 855 Lois Street, Roanoke, TX 76262 in July 2022 after finding the location on line that was convenient and stating they offer a $1 rental for the first month with reservation and rental. After speaking with office and corporate customer service, they were unwilling to honor their online stated advertisement. There are other places that do not do false advertisement so don't sign anything if you're expecting it here. read more

Was forced to put my extra belongings in storage while I look for a bigger place. I never really liked using public storage and paying 100-200$ a month for no reason. The prices are too overpriced and the issue is all the storage places keep their prices the same so they can make good money off of hard working people. The staff was nice and they were helpful when they saw I needed help. read more

I am very glad I chose this Storage Unit company. The office staff was always extremely helpful, the phone app was wonderful, and carts were always available for us when we needed them. I would choose them again in a heartbeat. read more

Public Storage is a nice enough storage warehouse. However, don't trust the pricing they give you. Four months after we moved in, they jacked the rate by 20+%, apparently thinking that their customers wouldn't go through the routine of moving. They're still offering "special" move-in prices, but they'll recover any discount that and more by ripping off post move-in. As we were moving out, we talked to someone who said she'd been hit by two price increases in a year. Rapacious. Unethical. This company belongs tn the same hell as cable companies, jim-bob's used car lot, and medical insurance claim deniers. read more

Pathetic place. I was moving stuff out of the storage unit. I was locked out so I had to leave an item outside the elevator because I couldn't take it with me. I came back the following day, my executive chair was gone. I went up to their staff and they refuse to help in any way. They don't want to go over footage of the video and their attitude is not to help you at all. Stay away from this place. Customer services sucks. And when I told the lady that stealing is stealing she just shrugged ‍ like saying it ain't our problem. Wow. What a place. This is a place where you DONY want to storage ur stuff if it's run by people like this. read more

Just getting our unit, Vida was Awesome! Friendly, informative. Its day one tmrw. I will update my review accordingly. As of this moment? Not one thing negative has occurred. Time will reveal itself as itself happens! read more

I recently visited the Carlsbad public storage not only was the experience seamless and painless but incredibly refreshing what great customer service . I was impressed by this person and the company her name is Tammy . Got a customer for life. read more

Rude on phone, made an appointment and showed up and she was worse in person. I was told I was going to have to wait a long time (with no indication of how long) because the person that walked in after me needed to pay his bills. read more

Mercedes was awesome at getting me setup and situated. Very friendly and helpful for all my questions.

Proceed at your own risk! My locker was broken into and items stolen. I discovered this upon my visit to the locker on May 19, 2016 when I discovered the locks on the unit were not mine. I alerted the manager on duty who informed me units at the location had been broken into in March 2016. I asked why there had not been any notice of the mass break-ins? The manager was unable to give me an answer citing that it was Public Storage management decision not to inform the renters. The manager then walked me to my locker, and put a ladder up next to the locker so that I could view from the top of the locker, which was cover in wire mesh to see if the contents of the locker had been disturbed. I noticed the boxes in the locker had been opened and contents removed. The manager then took 2 stainless steel wrenches and broke open the lock on the locker; all within a matter of seconds he popped open a heavy MASTER security key lock. At that time, I ask to speak with the regional manager, who after numerous attempts by phone was unavailable to speak with me. I contacted the Carlsbad, CA police department, an officer was dispatched and a police report taken. The officer indicated other theft had recently occurred at this location. When I spoke to the San Diego district manager of Public Storage to express my dissatisfaction of how the matter was handled and the lack of correspondence giving renters notice of break-ins. I requested compensation considering the length of time that had passed with no action and he stated, "That's extortion". I spoke at great length with the store manager on duty, stating he had a moral duty to advise his customers when a theft occurred. He took my suggestion and comments serious, as I saw him pull a list he had put together of all the lockers broken into and began calling the customers. I commented that was a more proactive approach to valued renters. I have to say, this was one of the most distasteful, complete lack of responsibility that I have ever experienced with a business. When I asked for security camera footage for the month of March when the break-ins occurred, I was informed by the manager that the cameras only monitor the elevators and were unavailable. I recently discovered that the Carlsbad Police Department had in custody, three suspects who are being detained in relation to the multiple break-ins at Public Storage. Nevertheless, my storage items were not returned or found, and among the items taken were 10 years of federal and state tax returns, family heirlooms, photos, and irreplaceable personal items. Be advised, this Public Storage facility is a complete disgrace and I strongly caution others before doing business with this facility. read more

Best Public Storage Facility in 20 mile Radius of Carlsbad If I could rate them higher, I would. Stacy was awesome on my first day of check-in. She was quick, efficient and helped me with all my questions and specific preferences. Checking out and getting my stuff moved was really easy, too. I left my storage door open between check-out trips to my car and a guy grabbed one of my anti-rat chemicals within the unit. FYI you'll come across some people like this at this location. He was really nice about it and at least admitted to grabbing it (I technically didn't need it since I was moving). ALSO--don't forget that this place was purchased from a previous storage business! That means some of their units are... uniquely LARGE compared to the "normal" Public Storage sizes that are marketed online :) you kinda get more than what you pay for! (And by more I mean vaulted ceilings and nice walk-in space to some of their 5x5 units). Make sure to say hello to the great staff here and be prepared to come across some rather interesting, free-livin' folks when you're accessing your unit! This spot is definitely the best for the value you'll get. read more

Beware the online vs. property rates! I reserved a unit online last week and committed today. My girlfriend's family wanted some of my furniture, so I didn't need as much space. When I went back to the same guy 30 minutes later to switch to a smaller open unit he said that "I received an online rate and there is nothing he could do". I work in marketing and we work very hard to perform great customer service. These dumb corporate policies are aggravating and not consumer friendly. Stick to a good reputable local storage place that can work with you or at least a storage chain that acts like it cares. read more

JR and captain safety made getting our storage unit very easy and fun! The units are clean and very secure! I think that this place has tighter security than anywhere I know! The elevators make it very easy and the doors are wide for easy loading. Cons: the locks they sell are pretty expensive and online they don't remind you to bring your own if you have one! Bust! Also, the first month isn't really free b/c there is a admin charge of $22! Ya, nothing is for free ! read more

Terrible!!! Only 2 carts for this giant facility. I waited over an hour to use one. AND the elevator is broken. read more

I just checked out of my storage unit after having it for 9 months and all went well. I never had any problems and Tammy was always friendly to me and helped me if I needed anything. I would use this place again if I ever needed storage. read more

This place is a disaster. I have been overcharged, I have called management every day for 10 days, and my account information is still incorrect. No one will call me back and help with the adjustments. I wish I had never contacted this place to begin with. Do yourself a favor, and choose a different storage location! read more

I picked the storage property because it had climate controls units. Josh signed me in and gave me a tour of the facility. The customer service at this facility is excellent most of the time. Josh has been there almost every time I have visited facility. He is always very professional, courteous, & helpful. The only complaint that I've had is that there doesn't seem to be any carts available when I arrived at the facility. One day I went a very nice lady working that day gave me a key so I could use one of the carts. I asked her why there was such a lack of carts. She told me that they had all disappeared. That you didn't know if someone took them or if some of the customers lock them in there units. Thank you for informing me of this situation as it gives me a better understanding and allows me to be more patient about the problem of not having carts. It is very sad that people dont have more respect for otbers property. I hope this problem is fixed in the near future. I've only had one time when I went there that I couldn't get customer service. The lady that was there had the office locked. She was the only one there and was showing units to a potential new customer. I understand she was already with a customer but, I needed a key to a cart. She told me she couldn't help me. I asked her how long she thought she might be. She was kind of rude and then the potential customer decided to add their two cents to the conversation. There was other options than taking her frustrations out on me. Just saying. read more

I had an amazing experience with Vida. I was looking for a unit while transitioning apartments and she showed me a couple different sizes and we found the best one for our needs. The facility is clean and Vida was very helpful. read more

Very hostile, uncivilized staff and "rules" even towards single mothers. Please read the 26 other "not recommended" yelp reviews because they hold the REAL truth to the level of service provided. The staff always act very entitled and borderline combative to myself and other tenants keeping things there. Very confusing, because it is not necessary, and unfounded. The storage grounds are decent and secluded, but I moved out because of the people working there and they way they approached me any time I ever had to go there. I'm a single mom and I felt uncomfortable ever bringing my children there because I didn't want them see a human getting spoken down to the way they did me. read more

I want to take some time to thank Josh ( manager ) & Ninis from Public Storage # 07212 at 6211 Corte Del Abeto Carlsbad, CA 92011 for the outstanding customer service. Thank you so much for all the assistance & help on renting my storage unit with boxes. Both Josh & Ninis connected me with all the tools and materials I needed. The service was outstanding and the directions where very appreciated. Thank you "Outstanding & Good Looking Out!!! Respectfully submitted, Jerry Ismael Magallanes USMC read more

Recently helped my son get ready for his deployment with the Marines. We used Public Storage location in Carlsbad and were very pleased with the manager JR who was professional, thorough and most pleasant. Your facility was very clean and organized. Thanks again and kudos to JR. read more

If you ever think about wanting to use Public Storage ... DON'T!!!!!!! My unit was under a roof leak and they didn't do ANYTHING to help. They wouldn't even give me a dry unit to move my stuff into unless I paid for BOTH UNITS!!! My husband is deployed and they told me to move my entire unit (which is a 4 bedroom house) in one day!!! That was not a possibility for me! I still have to pay for my broken unit that my stuff is still in and the roof damage is still unfixed! It's suppose to rain tomorrow and next week and they won't do anything to protect my stuff or help me move it! They won't even put sand bags or a tarp or anything to steer the water away from falling into my unit! I was basically told i just have to figure it all out myself even though the damage being done to my belongings is because of their own negligence to fix their roof and properly maintain their building!!!!! Public Storage this is my entire house!!! This is my life and they don't care at all! Worse company I've ever dealt with! read more

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After giving them a new card and asking them to remove my old auto-pay card they did not do so. Instead they applied a fee for a "bounced check" that I never wrote! There was no way to redress the issue, I just had to accept that they stole some money from me or else face a collections agent. I will never recommend them to friends and family and strongly encourage you to avoid this shady business. read more