While I appreciate that business values long standing employees, I feel management should be more attentive to how certain conduct reflects on the company. One of the staff members, an older lady with glasses who has been here for more than 11years, shows behavior and associations outside of work that raise concerns about professionalism and could affect the business's reputation. Most often when I visit the office to speak with her, she always seems very scatterbrained and all over the place, which does not come across as professional or organized. In addition, the front gate is often not open on weekends even though posted hours state it should be, which is frustrating. These things are worth reviewing to maintain a safe, trustworthy, and professional environment. read more

We have stored our trailer here for over 2 years. Paid on time and never had any issues. On the 1 st of March I called to see what we needed to do for move out. I was told just to be sure to stop in the office after pulling out of our spot. Great! I asked about receiving a check/reimbursement for the remainder of the month. Her reply was sorry we only do that until the 15th not after. Cool it's the 17th. I wish that info would have been relayed when I called on the 1st. So if you rent here be aware of this so you only pay for the days you use. I left feeling bamboozled. Oh well I guess that's how businesses are now. read more

Disabled Veteran and stored my classic truck here for a year! Very good security, safety and staff here! No issues with my truck the entire year and they offer a good military discount! I highly recommend Ramona Self Storage for all your storage needs! read more

What can I say that hasn't already been said? This place is phenomenal! It was one of the easiest transactions I've ever made! I went in knowing about how much I would pay and the assistant manager Tyce exceeded my expectations! She was able to find a discount to make it even cheaper. All in all, I told her my wants and needs, and she was able to find the best storage unit for what I was looking for! Thank you Tyce! For anyone in Ramona looking for storage , I highly recommend coming here. read more

Did a lot of research to find a self storage that felt safe and clean. The owners are wonderful and the location works very well. Highly recommend this location! read more

Super clean quiet facility front desk staff extremely polite ... would highly recommend to anyone ! 5 stars !

So I bought a storage unit through auction from this company. BEWARE.. false advertisement. This is business false advertising what is in units you purchase, the manager is responsible for taking pictures as well as leaving a description of what was in unit. (The mangers brother says he has a vision problem) So we purchased a unit that was said to have some locked boxes, NONE of them were locked. They were all cut across and made to appear locked. It's very scary when thinking it could possibly be a scam the company employs to have you bid higher on their units. Granted this is all online false descriptions. It was more than obvious this unit was ran sacked by employees. Or maybe another tenant. I am extremely disappointed in the overall customer service and support as there was none. We asked for mangers contact info and was given nothing.. other than a name. No one who can call any shots nor make decisions is onsite. I hope this review helps this facility really take a look at the bigger picture. Someone on the outside is going inside.. where they do not belong. False advertisement is a crime. read more

We've trusted them with our stuff for years! Wouldn't use any other storage! I love it here soo much the people are friendly and they have fun raffles too read more

I just came in and met my new friend Kathleen you see we went to different high schools together so it was like the laughs never stopped and before I new it had a storage unit where didthetimego? read more

Great storage for what I need. The female who works here at the front desk is amazing, she is so so sweet and caring about all our needs. This location is perfect for me and it has been very nice having a storage unit while living in a small condo. read more

I have been renting there for about 2 years. My unit was broken into this week and I lost THOUSANDS of dollars worth of musical equipment. I was told I am S.O.L., because they don't have insurance. Great! I would have had the same luck if I left it all in my front yard. I recommend you look for an MUCH more secure facility. How they managed to get several large heavy pieces of equipment out AFTER HOURS, when the gates don't open, and there is supposed to be NO ACCESS is a real puzzle. Stinks, if ya know what I mean. read more

We love Ramona Self Storage! Everyone who works here is so kind and extremely helpful! It's nice to be able to leave our stuff in storage and know it's safe! read more

Best self storage experience ever! Over the past 6 years I've utilized storage facilities while moving and to store items. Not only is this faculty modern and clean with super friendly and helpful staff, it's very reasonably priced. Plus They don't lock you into buying loads of insurance or long term commitments which was my unfortunate experience at two other storage companies in San Diego. By far, Ramona Self Storage has been the best storage experience to date and I highly recommend them. read more

If I could give Ramona Self Storage 6 stars, I would! Working with Kathleen at the front desk has made a very difficult situation so much easier. The owner and the staff understand the real meaning of community and have gone above and beyond to help our family on very short notice. Professional, friendly, accommodating, and the kind of family run business I'm happy to support. If you have storage needs, this is the place to call! read more

I realize that this is a family run operation for the most part, but sorry to tell you..... Joey has absolutely no people skills. He's got to be one of the rudest I've dealt with at any establishment in the last 5 yrs. I don't understand why he is so angry. I've seen him treat one of his coworkers like dirt. He was trying to make her look stupid but he was the stupid one. I felt so bad for her and she took it like a champ. But it does not make it ok to treat anyone like that! Anyway, I think her name is Kathleen. She's always so nice. So knock it off and stop being such a bully Joey. read more

Went here and Kathleen was awesome. She showed us a unit and answered all of my questions. We went to other places and they were unprofessional and rude. We came back to Kathleen and she took care of us... she's aces in my book. Some of the best customer service I've experienced. Thank you so much you're a life saver. read more

Staff is nice and the place is in-tact and clean. However, I met the owner today. He interrupted me while I was minding my own business, and out-loud berated me as if I was some random "asshole walking by" (that's the term he used). Really pious acting, which was surprising given his McDonald's physique. Currently looking for another unit. read more

What a delightful experience! Kathleen was as helpful as ever from our initial phone call, to showing us the unit, to signing up! Really appreciate her help! read more

I've had a storage unit here twice and both times there have been no complaints. Staff are friendly and the price is very affordable.

Checking into our unit today. Service has been great, and everyone has been super nice. They were very accommodating when we wanted to check the unit out early to make sure everything would fit, and to get a lay of the land. So far so good. read more

Super Friendly people in the office! Great place to store your items. Prices are great and it's convenient!

What to do when you are on the move and find yourself with space limitations? The staff at Ramona Self Storage will help you with the friendliest of service making your transition less of a worry . Best of all, the half off specials on selected units for 3 months! What a deal! read more

I've used Ramona self storage on two different occasions. I have been very happy with the facility and staff. Well lit, easy access, security and overall cleanliness of the grounds. I recommend them for your storage needs. read more

9/12/2015 - Opened the gate at 8:00 rather than 7:00 and caused me to be late for work. Cost me an hour overtime and ruined my Saturday. Not reliable. read more

Great place to store my things while deciding what to do with them...lol. Its clean and everyone is so friendly. Thanks RSS!!!

Wouldn't honor their online 3 month special. Was told they're talking it down. I said but it's up now. Was still refused. I'm handicap in a wheelchair. Was told have to pay more for ground unit no elevators and handicap doesn't matter. They let me walk out without even trying to find a solution. Alamo here I come! read more