poway road mini is the absolute best sartaj is the best customer service person, so helpful and…read morecompationate

The staff at Poway Road Mini Storage were very courteous and helpful. They are definitely customer…read moreservice oriented! The facilities are very clean. Thank you, Myriam, for your help and ensuring we got the storage unit that best fit our needs!

I've stored here for nearly a decade. Why? Because they are the best. Extremely secure and…read moreincredibly clean with well-kept grounds. To top it off, the staff is friendly, helpful and knowledgeable.

I went to another storage facility, that was so horrible, the on-site person was MIA, and the call…read morecenter was not helpful. (I'm not going to name names, but the cube did not seem too "smart!" Immediately cancelled the contract. Just started randomly calling storage places. DONT GO ANYWHERE ELSE! This place is really the best. Real human in the office, super helpful and place is immaculate. Don't be fooled by National chains. This is superior in every way.

The storage place is reasonable it's clean and the guys are fairly friendly. My mom has been using…read morethis storage place for a couple years. I just got my own storage and the guy was very helpful. Thorough and the process was fast.

Wonderful, Amazing the best experience both of the gentlemen were so helpful from getting me the…read morebest price to letting me know if the discount for renters insurance. I highly recommend Rockville prices are the lowest around lots of units so never gonna hear were don't have any availability. Hands down the best storage for all your needs.

Great service, it's clean, it's organized and convenient. There's a promotion of 50% off select…read moreunits for the first 2 months. Thanks!

Glenda was great! She was so helpful to show us storage units and helped us figure out what size we…read moreneeded.

Nick is the best at customer service of any person I've ever dealt with in a real estate career…read morethat spans 44 years, brokering several thousand transactions (1,000+ commercial & thousands of residential properties)!!! The facility itself is immaculate & ultra-safe! Very easy to access all units!

Before I explain why I do NOT recommend this storage facility, let me unequivocally state that the…read moreemployees are super nice and helpful. When you read the reviews, this becomes a self evident truth. Sadly, this is not enough when safety and security of your valuables is paramount. This facility has water intrusion issues caused by off-site water drainage problems. On or about the May 2025 Memorial Day weekend, SecureSpace Self Storage experienced a massive water intrusion incident. Literally dozens of units on the first and second floors were partially or completely flooded. Boxes, furniture and anything stored in the units was variously soaked and damaged. I personally lost a very old and sentimental CD collection of stored in multiple cardboard boxes on laid on the concrete floor. It appears that drainage from up grade (I.e., off-site) entered the storage facility somewhere on the second floor via outside wall. From various accounts it seems that periodic flooding is an issue for the County of San Diego in this area. This storage facility is located towards the bottom of a fairly steep Storm water runoff and drainage system. It is unclear whether the intrusion was a poor a design issue or a maintenance problem. SecureSpace emphatically claims it is not their fault. This is probably true but they still own and profit from renting hundreds of high end, air conditioned units. Drainage mitigation is part of a good site civil design plan and typically required by San Diego County authorities (i.e., permitting process.) Clearly, SOMETHING failed and many of us SecureSpace tenants were told to file insurance claims. If you don't already know, insurance adjusters rarely make you whole even with receipts, appraisals, etc. Bottom line, AVOID the first floor of this facility at a minimum. Be aware that poor design and/or maintenance may jeopardize your valuables. It's really unfortunate because this place is NOT cheap nor is it in a bad neighborhood. However, there appears to be site civil design and/or storm water mitigation issues that weren't properly planned or later resolved. Do your own due diligence and ask yourself if the risk is worth the price. I was planning on storing a lifetime of valuables for long-term safekeeping while on a foreign deployment. I will take my business elsewhere because I don't need this kind of headache or perpetual worry.

DO NOT GO HERE I…read morecame here to help my mom move out her storage unit and was shocked by how unprofessional and uncomfortable the experience was. At the start, my mom briefly parked in an area we didn't realize was not allowed. Instead of calmly explaining or directing us, the woman who sits in a chair right as you enter the facility? who referred to herself as "the enforcer" , immediately began verbally harassing my mom. She raised her voice and made comments such as, "You need to move your car! You can't park there. I don't know why you think you could -- you're so privileged." These remarks were completely inappropriate and unnecessary. My mom was polite and immediately went to move her car. Even after that, the employee continued ranting. When I calmly stepped in and said that my mom was already moving the car and we were just trying to figure out where to park, the employee redirected her aggression toward me, telling me "no one asked you" and making additional rude remarks. We moved the car and parked around the corner, but the situation didn't end there. The employee continued loudly talking to herself about us while new customers were walking in and witnessing this behavior. At one point, she even walked around the corner and stood watching us load our belongings, which felt intrusive and intimidating rather than professional. Throughout all of this, management was present, saw what was happening, and did nothing to de-escalate or correct the behavior. We were respectful, calm, and cooperative the entire time. This was a simple parking misunderstanding that could have been handled with basic professionalism. Instead, it turned into an uncomfortable and stressful experience during an already difficult moving process. I would not recommend this location based on how customers are treated, and I hope management seriously reevaluates staff conduct and training.

Bill at the Poway location took my order by phone as it required details of a problem I had. I am…read morein Nevada recovering from medical problems. Bill was there and completed the process himself. His kind and generous actions was above and beyond my expectations. Thank you Bill, Sincerely, John Johnson.

After a remodel a year or so ago, the exterior doors to the interior storage units that previously…read morehad locks were replaced by unlocked doors. This allowed anyone to enter the hallway and be able to break in without being seen. This just happened to me and all my boxed were gone through and several items were stolen. After many years, I am moving out.

PROS: The Management, Isiah Brown and Courtney. Two Rock Stars! The two of them are a strong,…read moreeffective and professional Team that makes this place work. The Pricing, fair and competitive. The Location, right off Poway Road at Garden Road. CONS: For an office, it's an older property with some cosmetic challenges. For storage, have not encountered any issues. We rent an office space for our Business, www.perfectheatingandair.com and a storage unit. While it is true that there were some major issues and we actually moved out when the problems were at their peak, the management team and corporate, has taken measures to resolve those issues and make notable, necessary and continued changes here at PRIME. After learning they hired a competent, motivated and hard working Asst. GM, Isiah Brown, we moved back in. It's been almost 6 months now and the changes for the better continue. I actually love my office now and really appreciate all the hard work the PRIME team puts in. Thank you guys!

it was a total pleasure to work with MI-BOX-- efficient, affordable, professional…read more HIGHLY recommend!!

Easy to work with- very flexible as our needs changed. We rented a large box for several days for a…read moreshort-term move and we also rented a small box with onsite storage for the duration of a house project. They communicated with us at each step of the way. They were very helpful and informative in letting us know about best practices and how to save money. The only downside was that there's a very limited window for Saturday moves. I would love to see more options for weekend moves.

Everything went well with the move. Arthur and Ali help us a lot with the move. It took more time…read morethan expected but they took good care of ur furniture!!

Adam, Ray and Atem were outstanding every step of the moving process. Friendly, helpful and great…read moreproblem solvers. Highly recommend. Priced appropriately.

I am a 6 year tenant of Pomerado Storage. Not only are the storage units cheaper than anywhere else…read morein the area, Mattina at Pomerado Storage is friendly and professional, making this the only storage place to consider! Highly recommend!!

From the owner: Freeway Close Competitive Rates…read more Professional Management