The manager's Charles and Janie were able to accommodate me at the absolute last minute as I had…read morereserved a storage unit across the street with a not so professional manager (company name not included) I called Charles at Stor-it Mini warehouse and he could accommodate my needs right away. The unit is easy to access and clean. I feel absolutely safe with my belongings there. I would highly recommend them. Don't run into the issue I did with another company on the same street.

My ongoing complete satisfaction with the staff. I accidentally left a couple items outside of my…read morestorage door when I left last week. That afternoon, I received a courteous, reminder call of my oversight. I was so pleased to have been able to return to the storage to find my belongings were safe and intact (right where I had left them). They regularly patrol the property and keep a tight watch out for any unusual activity. There have so many times over the years that management has treated me so well and helped me with significant inconveniences that they turned into non-issues. Highly recommend Stor-It Mini Warehouse.

I first came a cross this business by living directly across the street, of course at that time it…read morewas under a different management. This year, as I was preparing to move I began to yelp around to find a storage unit complex that would meet my needs. I did not have to look far, the first place that popped up was this business! I said to myself, "hey, why not?" First, I called to inquire about how to get started and if I would be able to get a Dollie. I can not remember who I spoke to directly but she was extremely helpful. Later on that day, I went online just to see how big these units were and the pricing; there happened to be an online special going on for the unit size that I was searching for. I filled out all my information online & paid for my storage unit, it took me less than 10 minutes and I received confirmation in my email immediately. A few days passed by before I actually went into the office but when I finally did, I finished up paper work which consist of an agreement of what I can put in storage, a copy of my ID, and if I wanted another individual's name listed or not; the basic stuff. This is the first time I have ever rented a storage unit and so far it has been a very good experience for me. The ladies at the front office counters are extremely nice! I come in, sign in on the log with my name, time, and storage unit no. Then I am given the red keychain with the key that allows me to open my storage unit door (they're listed in Alphabetical Order then each door has a number assigned). After I am done, I proceed back to the office to return the key & check out. One time, there was a sign on the door that said "back in 5 minutes" I ended up dropping the red keychain with the key in the mail slot since there was also a sign that said I could do that. So far, I am very happy with the services here and I will continue to keep my belongings here as long as I need them to be in storage.

So I was very happy that the new owners had turned a leaf for this place, So much I referred my…read morefamily member to rent a storage because of the great prices and new hours, I was wrong - Military members- do not rent here -beware!! When you go to sign someone up on your storage, place them on your account, state that they are authorized to access your belongings and manage that account..... it does not mean anything!!!!! We lost the key to the storage right after we moved everything in as we were getting ready for a deployment, we were told by Maureen that we would be able to gain access to the storage no problem and she would even waive the 15.00 fee to open it up for us -one time only. All we had to do was call her ahead of time so that she could have the tools needed to open the lock. My son went to gain access (also was placed on the account) to the storage and the gal turned him away,not Maureen but another woman claiming not to know anything about this arrangement. Picture this- this was not a simple drive over, it is 100 degrees outside, you have a vehicle full of items that needed to go in and it is 40 minutes before they close. Also you are paying over 200.00 a month and for same strange reason, our name on the account means nothing? we cannot have access? What changed ? We are told we now have to have our service member send a copy of their id card to them. A fax copy. lets think about this now, while deployed over seas, who can easily do this? no one i know of. I mean floating n the middle of the gulf, send a fax... it is down right stupid. so this storage is being paid for and with no real resolutions to gaining access. What a huge disappointment as I recommended my family here. The only time they tried to rectify this was AFTER we closed the storage and AFTER i wrote this YELP, they could not give a far fig newton about this until then. I am embarrassed and disgusted the way this has turned out. The gal (Lori) that answered the phone tried to say that the law requires,, etc etc. Well then why would we waste time on adding people to the list of people able to handle the account and have access to the storage if it doesn't mean anything when we need to get access. I will not recommend this place EVER again and for the hassle I wont be coming back. As soon as our family member returned we got his things out of hostage from Super Storage, Poor business practice and they do not stand by their word. Nowadays may not seem like much to some people but to me it means more than my weight in gold.

Absolutely horrible to deal with. I went online Tuesday and made a reservation for a unit starting…read moreon Saturday. I put in all my information, including payment information. In two days they called me 6 times. The two times i answered, I was told the reservation didn't mean they would have a unit for me. Which flies in the face of the word reservation. The only way I could know I would have a reservation would be to do an immediate move in and start paying today. After work I tried to call them and figure out what was going on and was disconnected twice before talking to someone. Would definitely not recommend. Not sure why they offer "move in" or "reservation" on their website if the reservation doesn't actually reserve anything. There is no one on site - ever, to talk to.

Loyal tenant since June 2020, never late on rent…read more I am ready to call the police - these people have locked me out of my unit, are not returning my calls and emails, and forcing me to cancel clients and lose full days of work because I can't access my business equipment. We were not notified, contrary to what "Chaise" claims in his response to my review. After reaching out to them, we were told, "Tough luck," and will not receive financial reimbursement nor do we have a timeframe of when this will be fixed. Also, the units are infested with bugs (I have an indoor unit), which previous notifications to management were ignored, and they raise the rent every 5-6 months. Furthermore, they no longer offer 24/7 access - I found this out last night when I went to retrieve my items the first time.

Great customer service. Got to view the unit previous to any payment. Very quick in getting…read moreeverything processed as well!

Ariana is the best to work with !! She was very helpful, took her time with all my questions, and…read morewas very very patient throughout the process. She made the process easy and stress free !!! Glad I returned back to A1 self storage for my moving needs.

Shawn was super helpful, and got me up and running super quick. Great service, recommend!read more

Signed up for my storage unit today and Chris took amazing care of me! He was so helpful and…read moreaccommodating - not adding any unnecessary upgrades - if anything he told me I could go smaller if I wanted to. The tour was a breeze - literally! We got to tour the property in a golf cart. :) I had a really last minute unexpected move (next day!) and he recommended movers for me that were able to accommodate me. I wish the access hours were a little later (closes at 8pm), but that's a personal preference I can work around. Thank you, Chris and A-1 Storage for the amazing customer service and easy process!

Best storage ever, I have no complaints. The customer care…read morewas nice and courteous. The place is completely clean and I would definitely recommend this to friends. The unit I purchased was the best money for my bucks as well.

I've been with this storage company for about a year now, and have consistently been impressed with…read moretheir customer service and overall level of cleanliness. A few days ago, I wanted to upgrade my unit which requires an in-person visit. The wonderful woman who helped me, Amelia, was a pleasure to work with - incredibly friendly, professional, polite, and meticulous. In terms of the units themselves and the area where they're located: My units have both been in the basement area, which is clean and well-lit. Halls are spacious. The parking area is a bit small in the basement area, but there is an elevator from the main floor/parking lot if no spaces can be found underground. Carts can be a little hard to find sometimes, so if you have your own I recommend bringing it for convenience. Yes, there are rodent traps in the hallways because it's nearly impossible to keep vermin out of a space this size - it will be an issue with any indoors facility and most outdoors ones, as well. When I was emptying out my original unit, I found quite a lot of mouse droppings on the floor, but because I had everything in plastic tubs, there wasn't any issue there for me. I expect there to be rodents in just about any facility that's not insanely overpriced. Keep valuable/soft items off the ground, use common sense. There is a community of homeless people nearby, but the facility is gated and code-locked; I have never felt unsafe or intruded upon. It's not the storage facility's job (nor is it even legal for them) to police the homeless nearby. I've been very happy and plan to continue using their service.

So I have only been at this place since November 2025....only reason I choose this place was there…read morewas a promotion. First 3 months $60. Since I have been there I have had the initial increase to $138....now it has jumped to $202. I have contacted them today to see why it has jumped in price only to get the answering service. I will definatly move my things. No NOTICE of the hike. NOT RECOMMENDEFD at ALL.

There was a special in September 2024 for 5x10 for the first 2 months of rent $88.00. 5x10 for…read more88.00? I will take it. Then in November 2024, the rent up to $100.00. Okay? Why? oh yeah "As part of our ongoing commitment to providing top-quality storage solutions, we periodically review and adjust our pricing to align with industry standards and ensure the continuous enhancement of our facilities and services." That is why. Then came January 2025, rental rate shot up to $144.00. what the heck? Then two days ago, I just received another notice "Dear Gloria We hope you're finding your storage unit at SecureSpace Self Storage both convenient and secure. As part of our ongoing commitment to providing top-quality storage solutions, we periodically review and adjust our pricing to align with industry standards and ensure the continuous enhancement of our facilities and services. We're writing to inform you of a necessary adjustment to the rental rate for your unit #E****. Starting August 1, 2025, the monthly rent for your space will be $161.00. This change ensures that we can maintain the high standard of service you expect from us." That is some BS y'all. I'm done.

The storage place is reasonable it's clean and the guys are fairly friendly. My mom has been using…read morethis storage place for a couple years. I just got my own storage and the guy was very helpful. Thorough and the process was fast.

Wonderful, Amazing the best experience both of the gentlemen were so helpful from getting me the…read morebest price to letting me know if the discount for renters insurance. I highly recommend Rockville prices are the lowest around lots of units so never gonna hear were don't have any availability. Hands down the best storage for all your needs.

Working the code for the elevator operator was a little finicky/tricky but the customer service…read morereceived from CHEYENNE was phenomenal! I'd choose to use this location over any other U-Stor-It or competitor facilities. Customer Experience is the part that makes or breaks a business - this was a great business move to bring Cheyenne to the Kensington/City Heights location.

Predatory pricing--charged $50 for a 5-minute mistake…read more I am beyond disappointed in the lack of empathy at this location. My son, a student at SDSU, cleared out his entire unit on the 14th. He made a simple mistake and forgot the lock, so he returned on the 15th for literally five minutes to retrieve it. Despite having video proof that the unit was empty and he was only on-site for minutes, management used this 'facility access' as an excuse to charge us for an entire extra month. This comes right after they doubled the rent. They chose to squeeze $50 out of a college student rather than provide a decent customer experience. Avoid this place--they care more about technicalities than people.

They had everything I needed. Sign up was quick and easy. Customer service was great too.read more

Very nice new clean facility. I was greeted kindly. The receptionist helped me choose the right…read moresize storage I needed. The price is right and is at short distance from where I live.