Needs to be some better training and management of the staff. Have been here a few times and is hit and miss on the service and staffing of the drive through. There was no one in front of me in the drive through. Had to tell the kid my order a few times. (What do people not understand about NO onions, mayo, or mustard? Just listen to what the customer is saying.) I was asked, so what vegetables do you want on there after the 2nd time of simply saying, no onions, mayo, or mustard. (Why ask someone to name all the vegetables they want on a simple burger???....odd???) So 3rd time, "look, i simply dont want onions, mayo or mustard.
Pull up to window. Kid seemed either new, affraid, or not yet ready to be unleashed upon customers. Yes, I realize this is a small town and its good for the kids to have jobs, but I actually expect kids in small town Texas to be a bit more customer friendly than in the big city. So I pay right away, kid awkwardly shoves my card back with a pen to sign, then I NEVER SAW HIM AGAIN! I wait...and wait...10 min goes by. (Mind you NO ONE ELSE is even there in the line!) The one truck that was behind me in line, that gave their order too and was waiting for their food as well, simply got tired of waiting, pulled up beside me, looked into the drive through window to see what the HECK was going on in there, then actually drove off, as it was way past the point of being acceptable. At that point of the night, I was tired and really didnt want to have to start the process all over at another restaurant. A girl finally shows up at window, as I told her I was JUST getting ready to call the restaurant direct, to see if a manager or someone would answer, so I could ask WHAT in the WORLD is going on in there? I was there at this point at LEAST 15 min. She said "sorry". I said I never saw the guy working the window or anyone at all ever come back. She said she would check to see who has the headset. (Which what does that mean to me, the customer?) At that point, my food should have just been free ontop of having been offered something else for the hassle. (Probably burnt up more fuel in 15 min than the 1 burger cost!). She said oh...sorry, they have to make the sweet potato fries which can take 7min. I said, i have been there for FIFTEEN MINUTES! Was looking in my rear view mirror, and I could see 3 or 4 kids at the dumpster, looked like horseplaying and goofing off, one was in a red shirt, which looked like the kid working the drive through, who just abandoned his post. (Where is the management/manager overseeing the staff?) Its great these local kids have a place to work, but it does them and the community a disservice, when they are not managed at that age and allowed to goof off and horseplay and not be respectful to their place of employment and the customers. Teach them to work and work properly. A lack of management oversight is the cause, and this is the result. Kids this age need direction and guidance, especially if its a first job. Its failing them, as well as the business and customer base, to allow this to occur. So, that supposed "7 min cook time" on the potato fries, (which i was never told when i ordered to begin with, it would take that long or any length of time) that took 15 min to get my food order and me on down the road after I was about ready to fall asleep in the car, resulted once i got the heck out of there, in the burger having been COLD, and the fries that supposedly had to just be made for me, were about room temp, much less not warm, much less SHOULD have been HOT. So that wasnt the real story/excuse i was told by the girl.(as i realize, she is probably clueless as to what went wrong herself) Doesn't take a rocket scientist, nor a cattle manager to figure out, the employees just LEFT and abandonded the drive through, that the food was and HAD been sitting there somewhere ready for a while..and NO ONE took it to the window, nor was on top of the orders. The kid went AWOL and was outside at the dumpster, and no one covered for him. Again, where is the manager on duty while all this is going on, or allowing this to occur? You go to pretty much ANY ChickFilA restaurant, and those same age kids, are trained and managed like a racing pit crew! This is NOT the first bad experience here with the drive through. A couple years ago, after this new location opened, had a same very slow experience inside too. This is a chronic problem going on here. OH, almost forgot, ontop of my food being COLD and service being slower than turning old, they put ONIONS on the burger anyway. LORD have MERCY people. Manager/owner, get a hold of your staffing! read more