Krista B. at the front desk is truly an amazing person to meet when you walk into the office or…read morecall with questions. She is knowledgeable, organized, and always on top of everything. She handles every situation quickly, professionally, and with a positive attitude, making the entire experience smooth and welcoming. She is a tremendous asset to the office, and her hard work and dedication deserve to be recognized. The office is fortunate to have her, and she certainly deserves a raise for her continued outstanding efforts. -Laura G. Willoughby, OH

I got a pair of glasses (bifocal with transitional lenses) from Family EyeCare Clinic in Mentor and…read morehated them, and decided to return them under their 30-day full refund guarantee. When I asked about the refund difference between a simple pair for distance only, they said I wouldn't get any refund because they were 'remaking' the glasses, even though the 2nd pair would be considerably cheaper. So, I returned the original pair for a full $535 refund and will get a pair of glasses elsewhere. The manager didn't blink, she didn't care, didn't try to keep me as a new customer and I walked out happy. I liked the doctor and support staff, but I'm always a bit suspect when the retail optician office sell glasses is inside the eye doctor's office. All of their focuses on makin g money selling glasses, not keeping customers happy.

"I ONLY want the content and NOTHING ELSE. NO PREFACING OR FINISHING COMMENTARY/conversational…read moreelements." So, my response should be just the review itself, nothing more. Key requirements: The review should be about an optometrist (since the category is Optometrists). Minimum 50 characters, maximum 200 characters. Tone grading: 5 out of 5, which means perfect. But they want it to have a bit of human touch, like typical writing style, possible capitalization

I've been a patient for about 3 years now and I like it here. The doctor's pretty thorough in his…read moreexams and he explains anything and everything. The staff is very nice and professional. The prices are pretty competitive with other places. I never have to wait long and it's a nice clean environment. This is a good place to go for glasses especially if you have a family because I can see Dr Lorand interacting with kids. He's a very nice guy. There's plenty of parking on the street and they aren't crowded. I'm glad I found this place, now all I have to do is find a dentist

This eyeglasses store is super chic and not pretentious. The eye doctor that I see here is very…read moreefficient and friendly. In fact, everyone who works here provides excellent customer service. I look forward to picking out new glasses because I know whoever assists me will be knowledgeable, patient, attentive and wearing super stylish glasses.

I had accidentally stepped on my glasses and the one side that fits over the ear got really bent!!…read moreSo I brought them into to Eyes in Chagrin today and they were able to bend them back into the right position using heat and they fit Great again and no charge for their time!!!! Made my Day!-Thank You

Loved the service. Wish they were still open. Great selection of glasses. Always quick.read more

so tacky u guys moved with out telling your customers i had an appointment today at 800 huron…read morerd.and i showed up and guess what happened u guys were not there a team shop is but not jerold optical wasn't u failed to tell your customer u moved and no new address available either way its just tacky of u guys i was freezing standing outside waiting on my ride home uber driver to come i got dropped off there my uber driver pulled off so fast ‍ i was stuck plus not to mention i miss my appointment to even see an invisible doctor so if anyone knows there new number please put it up so i can call them please i tryed looking it up no luck there either

as soon as i walked in i was greeted by a lovely employee Alyssa who…read morewas very helpful (thank you because it was my first time getting glasses in a while!!) i didnt wait long and the doctor answered all my questions and was extra nice in explaining what she was doing. afterwards i got my prescription and when i was looking on the wall at frames, a Dimitry Shvets was kind of rude in pushing me to look at the more economical frames which led me to just ask for my paperwork to order frames elsewhere. it went from a great visit to a rather distasteful one. thanks Dimitry....

This place is amazing!…read more I have been to so many different optometrists due to terrible vision and various eye problems. I have had a lot of experiences - good and bad - and I can honestly say that Eyezone is the best I have ever been to. From the moment you walk in the door to the beautiful lobby, you are greeted warmly. Before my appointment, they were very helpful with answering questions about certain exams that my insurance covered. The forms were easy to fill out (most of them you can do online beforehand) and before I knew it, the appointment had began. The pre-exam was an absolute breeze. I was ushered from room to room with speed, though I didn't feel like anything was being missed. I just got the sense that they understood that my time was valuable and wanted to make everything as efficient as possible. After that, I didn't wait in the exam room that long before my doctor was there. She was just amazing. Conversation with her was so easy, something I rarely experience with a medical professional. She did the standard tests and figured out my vision perfectly, and she was great about answering questions I had and even mentioning that pregnancy and breastfeeding can change my vision a bit, something that not even my medical doctor had told me! She was extremely knowledgeable and I found it easy to trust everything she said. When it was time to pick out my glasses, the gal that helped me was equally awesome. She was patient with my picky self, and chose a frame that I never would've picked up and it turned out to be the perfect fit for my facial structure. She was very up-front about what my insurance covered, and the options that I had with my high prescription. She had a smile on her face the entire time and made me feel so welcome. Overall, it is clear that everyone in this office works hard to create a comforting and warm environment. They are efficient and diligent, but slow down for questions and concerns where needed. I just love this office and will be happy to return again and again!

I got burned by my last eye doctor, not literally, but close. The last prescription they gave me…read morehad me seeing alternate realities. So yes, I probably annoyed poor Dr. Farmer with a million paranoid questions, but he was patient, calm, and didn't even flinch when I asked if my eyes were haunted. I went for every test they offered because it's cheaper to catch something early than to walk into walls later. Exams here are priced about the same as anywhere else, but the frame selection? It's like a fashion show for your face. Paula was super helpful, and the tech, whose name I forgot, was so kind and careful you could tell he treats every lens like a baby bird. You'll pay a bit more for glasses here, but these are your eyes, not a gas station souvenir. I learned that the hard way at a discount place where my glasses looked great but reading a stop sign became a group project. If you want to actually see what you're doing in life again and not just squint hopefully, go see Dr. Farmer. Worth every penny and every awkward "one or two?" moment.

First time to this location. I was greeted immediately and…read morewarmly. It was a great first impression. The location was bright and there is a huge selection of glasses. The employees were nice and knowledgeable. My exam was easy peasy.

The staff is extremely efficient and friendly. Wait times are very good!…read moreTeam, keep up the great work!

I have a strong prescription and my new glasses are perfect. Dr Bozic gave me the best exam I have…read moreever had. Staff is great. They were very helpful picking out my new frames and thoroughly explained my lens options. I also received a 30% discount for being self pay without insurance. Highly recommend and will be a returning customer.

I love it here. Dr Robinson is so personable. I feel great everytime I come…read more I was greeted immediately upon entering. The entire staff work well together. Their online process for appointment setting was easy to use. They do a great job verifying and explaining coverages, and I always know my cost and break down. Their selection of glasses is extensive, and I had a hard time narrowing it down. Lastly, they have implemented safety measures and guidelines in response to the current pandemic.

Summary: - HORRIBLE customer service…read more- Rude & deceptive employee - Mistake not rectified - Several weeks of time wasted My experience with this optometry office was exceptionally disheartening. When I went in for my eye exam on June 7th, things went well. Dr. Robinson was kind and thorough. I selected my frames and was told that I'd be notified when the glasses were ready. Things took a turn on June 18th. I went to the office after receiving a text that my glasses were in. The frames were the wrong color. The younger of the two women that work in the office attempted to fix the mistake by popping my prescription lenses into the display frame. I expressed that I didn't want the display frames that countless people have tried on. She was understanding and told me I needed to speak with the other woman who was on lunch. I returned later that day and expressed my concerns to the other employee. She told me my insurance wasn't going to remake the glasses. I reiterated my concerns and asked if there was any way to rectify the mistake. I was open to making calls myself in order to have the new pair of glasses that I ordered. The employee reluctantly took the glasses back and told me it'll take two weeks to redo. Two weeks pass on July 3rd & I haven't heard from them. So I call today on July 5th and I'm told by the older lady that my glasses are in. When I pick them up I can immediately tell that they are the exact same frames from the first time. The lenses are covered in finger prints from when the frames were switched and the frame had reside on the handle from where the display sticker was removed. I decided to choose my battles, take the display frames, and just order new glasses independently. I got a copy of my prescription and left. The prescription however was missing the pupillary distance needed to order new glasses. I called at 5pm to retrieve that information. I'm not sure which employee I spoke with but she had a terrible attitude. Her responses were short, she did not provide me with the missing information, told me she was too busy to explain why I couldn't get the information, then HUNG UP THE PHONE ON ME. So if you want a doctor's office that has good customer service, conflict resolution, and takes accountability. This isn't the place for you.