This eyeglasses store is super chic and not pretentious. The eye doctor that I see here is very…read moreefficient and friendly. In fact, everyone who works here provides excellent customer service. I look forward to picking out new glasses because I know whoever assists me will be knowledgeable, patient, attentive and wearing super stylish glasses.

I had accidentally stepped on my glasses and the one side that fits over the ear got really bent!!…read moreSo I brought them into to Eyes in Chagrin today and they were able to bend them back into the right position using heat and they fit Great again and no charge for their time!!!! Made my Day!-Thank You

A small little shop that not many people knows unless they live at the hamptons. They were very…read morehelpful on adding lenses onto my sunglasses and fixing my glasses. Sadly they don't accept my insurance so I can't use them to get a new prescription, but overall experience was great.

I'm very disappointed with my experience with this store. I purchased an Onirico ON154 frame with…read moreprescription lenses and paid $780 after their discount. The frame alone was priced at over $700, with another $220 for the prescription lenses before the discount. (It was $920 in total). After purchasing, I researched the exact same ON154 model and found European optical retailers selling the frame for around €205. I understand that prices can vary between retailers and countries, but the difference in pricing was significant enough to make me question whether I was charged a fair price. I contacted the store to ask for a reasonable price adjustment because I simply believe the final price should be brought more in line with the actual market value of the exact frame. Unfortunately, Ms. Cathy, who originally sold the glasses was off so I'm currently waiting for her to review the situation and respond. I'm very disappointed that I had to discover this pricing difference only after making the purchase. I strongly recommend that customers research the exact frame and compare prices before purchasing here, especially for higher-priced designer frames.

I stumbled onto this place in Eton Shopping Center by chance and loved the selection of quality…read moreeyewear. Since I moved to the area, I have been looking for just this kind of eyewear boutique to give individualized attention to make the process of getting glasses more enjoyable. I do not mind paying for excellent customer service and quality of product. The Susan Ross,O.D. was excellent and patient and didn't make me feel nervous/bad at not being able to read the lines. I've had experiences where I have been afraid to speak. Johnny Michnay made frame selection a FUN venture and helped to make me feel confident about the final choice. It is rare where a sales person is able to draw out your particular tastes to make you feel good about the selection as opposed to someone pushing frames on you to get "something" or that you're trying the sales person's patience. The frames I chose were being sent from their PA store, and I was pleasantly surprised that I was able to get the desired frames and lenses and picked them up in less than a week. Johnny custom altered the frames as needed to comfortably fit me. Quite frankly, it's the first time I've ever felt like the frames were a part of me and not an annoying accessory. Overall, the whole experience was like shopping with a friend and an expert as opposed to shopping from a store that was trying to take my $ and sell me the highest price item. I would gladly go back again when the time comes. And as long as I'm in the area, they will have me as a customer.

I found this place on my vision providers website. I'd never seen this place, but I am very…read morefamiliar with the area. Scheduling an appointment online was easy and they followed up with a confirmation call and text. The staff was extremely nice and I actually enjoyed that the practice had some updated equipment that I hadn't seen. I was so happy to pay an extra $39 to have a picture taken of my eye, rather than having that puff of air blown in my eye. While there wasn't a huge selection of frames, they had some very nice options.

Dr. Thatcher and Angela took such great care of me! The office is very nice and they have a great…read moreselection of frames. I would recommend them to anyone! My eye exam was easy and pain free. Thank you!

The best optometrist in the city! I am absolutely blown away by their kindness and professionalism…read more Both Dr. Thatcher and Angela were incredibly wonderful in taking care of my acute concern today, and they made me feel welcome and comfortable. I'm so grateful for their help. If you have any eye concerns, simply want a checkup and prescription update, or want some fashionable new glasses, this is the place to go!

Got my new glasses from Park Opticians at Fairmont Circle and I had a great experience. After…read moreshopping at both Lenscrafter and Pearle Vision and not finding frames that I really liked and that were in the price range I was looking for, I decided to give Park a try. The experience is much different, with the large chains, they have you go around the shop and pick out frames and then they kind of help guide you through your choices. Park takes a different approach where they sit you down and bring you frames that fit what you are looking for. While the chains have really nice displays, Park has a huge selection and they do a fantastic job of helping you. I had picked out a set of frames that I liked, but when I went back the next day with my prescription, they suggested some other frames and I found a pair that were even better and were a bit less expensive. The other thing that really impressed me was once I had frames selected they were very good about explaining the lenses options and the pricing. Rather then trying to upsell me to more expensive options, they helped me pick out just what I wanted. If you are looking for glasses, you should check out Park Opticians as one of your shopping options.

What must have been a really faulty prescription to begin with, provided by an itinerant optician,…read morehas turned into a major dilemma for me. I have gone back three times now in the last year and each time it is "obviously my fault":. The first time I went back, I was wearing them wrong down on my nose. The second time I went back, I was wearing them with faulty posture. The third time I went back I was given a new eye exam and told that I needed prism readers. The third time cost $105 for the exam. I am the guy who is wearing the glasses and I know what the problem is with this prescription. It's simply faulty and has been from the get-go. So much for carriage trade opticians. I'm definitely going back to the Cleveland Clinic for my eye exam.

Dr. Steven Gordon .... excellent 'bedside manner" when diagnosing a problem, and making the call…read morefor an immediate referral. Handled so well Thanks. Robert was extremely knowledgable in picking the proper size and frames..... tooSk the extra time to be sure sight would be larger and better. And professional in adjusting frames for 'the first time' on the user. Stay away from anyone working there who appears to be new and nervous. Hopefully they have upgraded the rest of the staff to professionals.

Honestly, you guys if I could give this place a zero I would. I just wanna start off by saying if…read moreyou're not black you're not gonna get good service. I'm a young Latino and when I enter this place, I was ignored! Throughout my search, I was looking and the glasses they're amazing of course because it's brand named, but the service I received was awful. I asked a simple question to one of the workers and the response I got was SASS and a dumbing down experience, like he was making me feel dumb for even asking the question and not knowing, like sorry I don't work at LensCrafters honey. Then the next associate who helped me was even worse I told him all I wanted to buy was the frames no greeting no hello how are you? Just wait till the next person is available with attitude and keep in mind. This guy walks up to a woman of his race African-American to be exact and greets them in such a caring manner and ask them if they need any help. Is there anything I could do for you and just a welcoming feeling for them but for me nothing just wait here and I waited and I waited and nobody attended me so I left those glasses and I left the store and that just tells you folks a lot. I honestly don't do reviews at all, if you check my profile, you'll see that I specifically made this Yelp because of how disgusted I was from this experience.

I was sent to Cleveland Eye Clinic for cataract removal surgery. The initial consultation went…read morewell as I went through the testing and meet Dr. Pierre. Say the word surgery to me and I'm terrified. I went in this morning for the first eye and I tried to remind myself I was suppose to be freaking out but everyone made this experience extremely pleasant that I was completely relaxed. I only remember seeing the very bright light over the operating table and Dr. Pierre saying he was going to start surgery, then I was done. I'm often too picky about a medical doctor and team but this was absolutely FIVE STARS.

I was very disappointed with my experience at Cleveland Eye Clinic and would not recommend Dr…read more Tareen. The front desk staff were not helpful, and communication was poor. My appointment was specifically scheduled for contact lenses, but the front desk could not figure that out, and I did not learn there was an issue until I was already with the doctor. They also did not verify my insurance until I arrived, when most medical offices verify coverage before the appointment. Afterward, I called and left a message with their overseas customer service department because the new eyeglass prescription I received was weaker than my current prescription, and I wanted an explanation. I was told someone would call me back, but no one ever did. I have since visited another Vision center where the staff listened to my concerns, answered my questions, and provided excellent service. The difference in care and customer service was significant.

Excellent and Exceptional service! Broke my favorite sunglasses twice and lost a screw another each…read moretime . The repair was completed efficiently and exceptionally highly recommend for your repair needs.

For all of you who like local, independent, owner operated businesses, here ya go! Right next door…read moreto Mitchells's in Legacy Village, this little boutique is a hidden gem. One thing that's important is Alan wares designer glasses and he knows everything there is to know about them. He has everything, Gucci, Cartier, Tom Ford, Maui Jim and the list goes on and on. My friend introduced me who wares prescription glasses, I just like the oversized designer sun ware. When we buy several pairs, sometimes there's some negotiation room. In December most of all the inventory goes half price (not the Cartier). Making an appointment is the way to go, there's a lot of people stopping in and it can get kinda busy sometimes. Call ahead for the deets! Everyone has to buy themself something for Christmas.

Excellent service from knowledgeable staff. They took their time and helped me find my perfect pair…read moreof frames. The lenses were spot on. They even found me discounts I didn't know I had. Couldn't be happier!

What a beautiful concept Laced with unacceptable service and , overworked, understaffed team…read more Came if for a glasses adjustment They made us wait and wait and wait And and wait How about waiting an HOUR to get some glasses adjusted ??????? No list. No process Useless model of customer service in a nonexistent retail experience The management needs a reboot of this place Or to experience what they are dishing out. It's just bad service

Dr. Lander and her staff at Hillcrest Family Vision are AWESOME! Friendly, knowledgeable,…read moreprofessional service with modern equipment keeps me coming here every year even though we now live more than 20 miles away (we moved over five years ago). There are a lot of options between them and I but I know I'll get treated right here. Intake involves a combination of human interaction and a variety of harmless machines. All areas display immaculate cleanliness and health safety procedures. Dr. Lander then sits down with you and reviews all the data collected at intake plus your history before beginning her own examination. Dr. Lander is my first optometrist I've ever had relate outside life (beyond just how you see) and extra-visual health with how you see and what she sees with your eyes. For example, we've talked about my heart, mental stress (work), and allergies and how they correlate with what she sees in my eyes. Beyond knowledgeable, she is also very pleasant and comfortable to converse with. Very, very full and widespread optical selection for frames and options for glasses (i.e. Transitions lenses) and three opticians available to set you up nicely. Optician Walter knows how to make me look good in glasses - no easy feat in my case! I let him do the picking and hear how good the results look from folks I know. I know Hillcrest Family Vision offers additional and more complex services like Lasik. But luckily I haven't needed to go that far so can't report any details. IMPORTANT: Yes, they are very busy here! She is popular for good reason. In all the years I've come here, any delay I've experienced was due to other people's walk-in eye urgent situations. I can't blame anybody for this and it's best to reserve judgment; rather just appreciate your own situation and that she's willing to help anyone who's eyes have needs with a little more priority! Hey, when you see a woman come in clasping her hand against her eye with obvious soreness, count your blessings you don't have whatever she's having! Because fat-fingers-me always needs spares, I do buy my contacts elsewhere due to bulk pricing (Costco). Except for that, Dr. Lander fulfills all our optometric needs! Great job everybody!

This is the best vision care I've ever had. Dr. Lander and all of the staff at Hillcrest Family…read moreVision are the kindest and most helpful I've ever worked with. I also get a ton of compliments on the glasses I've gotten there. I'd recommend them to anyone and everyone with eyes