I had accidentally stepped on my glasses and the one side that fits over the ear got really bent!!…read moreSo I brought them into to Eyes in Chagrin today and they were able to bend them back into the right position using heat and they fit Great again and no charge for their time!!!! Made my Day!-Thank You

Came here to pick up my girlfriends glasses. The people were very helpful and I tried on a few…read morepairs of glasses for myself and have one picked out that I'll be purchasing soon. They also mentioned my girlfriend would have to come in to adjust the glasses so there were no surprises and to make them fit perfectly. It's a bit more expensive than warby Parker but the service and selection you get can't be beat. Would highly recommend.

This gem of an eyeglass store has been around for almost 30 years. The owner, has been in the…read morebusiness for much longer, and is the finest at what she does. Gone are the professionals who can do adjustment's, or repairs. I have never seen a better selection of frames at all price points. Please do yourself a favor, and check them out for your next pair of show stopping glasses.......not a day goes by when I'm out and about, that someone doesn't comment on my glasses.. if I could give more stars, I would.

I have been filling my prescriptions and buying my frames for years at Eye wear at…read more......... I had an accident with my glasses. I can not see without them. I went to EAV for help. Mike looked at the frame, took it in the back, and after a few minutes declared them totaled. The good news was, EAV has such a wonderful selection of frames ranging from Budget to Designer Mike was able to find a frame that matched my lenses as well as my budget. I was on way in less than an hour. The bonus was my wife liked the new frames better than the ones she had originally chosen.

I found this place on my vision providers website. I'd never seen this place, but I am very…read morefamiliar with the area. Scheduling an appointment online was easy and they followed up with a confirmation call and text. The staff was extremely nice and I actually enjoyed that the practice had some updated equipment that I hadn't seen. I was so happy to pay an extra $39 to have a picture taken of my eye, rather than having that puff of air blown in my eye. While there wasn't a huge selection of frames, they had some very nice options.

I promised myself a few years ago that I would never walk in Eyetique ever again because of poor…read moreservice that I had experienced there. But a few weeks ago while looking through the window a kind woman, called out to me and welcomed me to Eyetique. I later learned that her name was Michelle and after talking with her about just the frames I had been admiring, I was ready to give them another try. Just last week my glasses arrived. Michelle called me directly and gave me the hours of the store and the times in which worked best to come in. I went to the store last Thursday. Michelle had already polished my glasses. She set me down to ensure that everything was the right fit and invited me back to have the glasses tuned up as they get more comfortable on my face. I love Eyetiques selection, but the only reason why I drove from Columbus, Ohio to the Pepperpike suburb was because of Michelle, she is kind, considerate, and a true professional.

Dr. Thatcher and Angela took such great care of me! The office is very nice and they have a great…read moreselection of frames. I would recommend them to anyone! My eye exam was easy and pain free. Thank you!

The best optometrist in the city! I am absolutely blown away by their kindness and professionalism…read more Both Dr. Thatcher and Angela were incredibly wonderful in taking care of my acute concern today, and they made me feel welcome and comfortable. I'm so grateful for their help. If you have any eye concerns, simply want a checkup and prescription update, or want some fashionable new glasses, this is the place to go!

I have gotten my glasses here for over 50 years. They are great. Huge selection. Great service…read more Nice people. Reasonable prices.

Have been getting glasses here on and off for over 20 years but the decline in service has been…read moreterrible and will not be going back. You would think that if you're spending $1,000 on a single pair of glasses, they would take some time with you. But we really got the bums rushed out the door even though there was not a single other customer in the place.

Ok first off, let me say I've been a lens crafters patron for over 20 years. Back when I had…read moreexcellent insurance coverage with low deductibles and great coverage, I spent on average 500.00 for a pie of glasses. No big deal, I was working and doing well. So I paid it without pain. I retired early at age 62 and was without any insurance. Ordered glasses at LensCrafters as always and paid little attention to price but was woken up fast at the price of glasses!! But, the lens crafters people miraculously reached in the drawer and pulled out coupons and bang! My glasses cost around 500.00. Now I finally turned 65, and have coverage again, immediately went to renew my prescription and get new glasses, guess what the price was for bare minimum glasses? Old style metal frames, no new tech... 579.00!!! Now I'm on fixed income and learning to pay attention to prices so I asked them if they could help out with a manufacturers coupon or something... the junior optician just said .."nope!" So I took my prescription and walked out. Went around the corner to vision quest and the same glasses WITH the bells and whistles cost 300.00! Shame on lens crafters! They lost me forever! Now I must comment that Dr. Beal and his staff in the back were amazing and I will always use them for my yearly checkup!

Last Friday, 6/07, I had the best experience with your associate Redell…read more I hadn't been to the store since the pandemic, so 4 years! Anyway, Redell took his time with me, and was very thorough with answers. While with me, he greeted everyone that walked into the store. I like that. He cares about customer service and he cared about me! I don't find that kind of caring many places these days. Every associate in the store was as welcoming and took the time with their customers. So, kudos to Redell and his staff. I will be back to see him! Thank you.

I was sent to Cleveland Eye Clinic for cataract removal surgery. The initial consultation went…read morewell as I went through the testing and meet Dr. Pierre. Say the word surgery to me and I'm terrified. I went in this morning for the first eye and I tried to remind myself I was suppose to be freaking out but everyone made this experience extremely pleasant that I was completely relaxed. I only remember seeing the very bright light over the operating table and Dr. Pierre saying he was going to start surgery, then I was done. I'm often too picky about a medical doctor and team but this was absolutely FIVE STARS.

Poor quality services. I have needed to educate several of the financial people who handle billing…read moreon how to do their jobs and they still refused to call my insurance to get payment. I needed to continue calling them to do so. Also, my prescription for Eyewear was 300.00 with my insurance and I still can't use the glasses for some reason. They suggested I complete another eye exam and to charge my insurance for completing it.

Excellent service from knowledgeable staff. They took their time and helped me find my perfect pair…read moreof frames. The lenses were spot on. They even found me discounts I didn't know I had. Couldn't be happier!

They are a very dedicated team. Professional and friendly service. They worked hard to find the…read moreframes that worked for me. They worked together and I didn't find any time that I was just left waiting for service. My glasses are done right every time and adjusted perfectly. I won't go anywhere else. I have had some bad experiences elsewhere. So glad I found them.

This is the best vision care I've ever had. Dr. Lander and all of the staff at Hillcrest Family…read moreVision are the kindest and most helpful I've ever worked with. I also get a ton of compliments on the glasses I've gotten there. I'd recommend them to anyone and everyone with eyes

I was so pleased with the quality of service at Hillcrest Family Vision. My face is not easy to…read morefit, and they did an excellent job. They also helped me pick out a pair of glasses that I'm not so sure I would have picked by myself, and every week someone gives me a compliment about my glasses. They really are great looking! And the staff there is so nice and patient. And they greet me when I come in. And Dr. Lander is efficient, thorough and really cares about her patients. I can't say enough nice things about her expertise and help with my changes in vision. I always feel like I'm in good hands when I go there.

Love you LensCrafters I can see better The people there are…read moreso nice this is my 4th year being a customer... Thank you

While the staff and optometrist are friendly they are only as helpful as your pockets are deep…read more I was told they cannot, by law, write a contact prescription for more than one year. I have yet to find any state agency or other eye doctor that can verify that statement. I am only entitled to an exam every two years according to my health care provider so this became an issue. They would not give me a written prescription for my contacts, only the specific lenses the doctor wanted me to have (I am sure they may work for some but both my wife and I had issues with all of the doctors choices). I don't think that they are incompetent, but money is more important than patient health.