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    LensCrafters

    4.3 (3 reviews)
    Closed 10:00 am - 7:00 pm

    By appointment only

    Services - LensCrafters

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

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    6 years ago

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    9 years ago

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    8 years ago

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    America's Best Contacts & Eyeglasses

    America's Best Contacts & Eyeglasses

    1.5(29 reviews)
    2.7 mi
    $$

    Called to order contacts over the phone. Tried explaining that Dr gave me a Trial pair that was…read moredifferent than my normal box. The guy acted like that wasn't a thing and had no idea what I was talking about. I was so frustrtated because I wanted to make sure they didn't order that trial pair so I went in and got the same treatment. Very rude and felt like I was being rushed when there was NO one in there waiting for service! Never again

    America's Best Eyecare + Eyewear please hire better!!!…read more Loc: Mayfield Hts, OH Everything was great until I was asked to sit down and wait for someone who was returning from lunch in order to get services to purchase glasses after my eye exam. She came back and told me to move because she was taking someone else. Then, she was told by another rep, no she needed to take me first. So then she just looked over with an attitude and told me to move back. No apologizing for the inconvenience. She also smelled like horrible marijuana which made me nauseous. She proceeded to mumble only God knows what so I asked her what was she saying and still with a rude look and attitude asked if I wanted to use my insurance or pay out of pocket. I'd keep going on, but what was said next just doesnt matter!!! The whole conversation was just 10000% unacceptable and I've been coming to this company for years. I've sent my parents, siblings, husband, friends and so many others to this company and her attitude today just made me say.... No thank you. I'll take my prescription and go elsewhere. I'm super upset that I had to even experience this. She said to get my prescription I had to pay for the exam, so I did and left. Do better AB!!! If she was having a bad day, she needs to go home and not let her negativity run over to others. I'm so disappointed!!!! #BadCustomerService Fyi: everyone else in the place were great. Sadly all it takes is one bad apple to ruin the whole bunch

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    America's Best Contacts & Eyeglasses
    America's Best Contacts & Eyeglasses
    America's Best Contacts & Eyeglasses

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    Visionworks - Hours on their door that are NOT updated on google or Yelp.

    Visionworks

    3.0(23 reviews)
    2.9 mi

    Yelpers, I went to…read morethis location to schedule an eye exam and the African American eye exam associate was rude and intolerable. Her eyes stayed fixated on the computer when I approached as she indifferently asked if I was paying with insurance. I asked if they take my insurance to which she stated, "oh I've never heard of that". Huh? Aren't you supposed to look it up instead of depending on your memory/ intelligence to decide if it's accepted? I simply asked, "can you look it up"? She begrudgingly asked for my details and then gave me bogus information about other insurance I had used when I last purchased from there. Ma'am, please stop I've never used insurance when purchasing my glasses. She confirmed this fact after asking for my information again. After stating that without insurance the exam would be $130 I decided to try mine. She said, "do you have a card"? I said I know the information, it's called ---, what other information do you need"? She then looked to her coworker to ask her if she can help her tell me what was needed because "she keeps giving me the name". OMG, I was standing right there! I literally asked her what else she needed. I told her coworker never mind after the coworker attempted to explain what the rude employee needed. Visionworks, is this what what your service has come to? Ghetto and rude employees with zero customer service skills? She was mad that I interrupted whatever she was doing on the computer and lost the company probably about $500 in less than five minutes. Great job!! SMH

    Online their hours indicate they close at 8pm. Google and Yelp (business claimed by owners and…read moreeverything). They are not open until 8pm. They close at 7pm. They need to update their hours on google and Yelp, or do not claim your business. ! It says updated by business 3 months ago and I arrive at 7:10 to lights off? Frustrating. I originally had this review with one star. Then I remembered the staff that has helped me and how awesome they are. The staff I've worked with get five stars all day.

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    Visionworks
    Visionworks
    Visionworks

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    LensCrafters - opticians - Updated May 2026

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