Dr. Thatcher and Angela took such great care of me! The office is very nice and they have a great…read moreselection of frames. I would recommend them to anyone! My eye exam was easy and pain free. Thank you!

The best optometrist in the city! I am absolutely blown away by their kindness and professionalism…read more Both Dr. Thatcher and Angela were incredibly wonderful in taking care of my acute concern today, and they made me feel welcome and comfortable. I'm so grateful for their help. If you have any eye concerns, simply want a checkup and prescription update, or want some fashionable new glasses, this is the place to go!

I am a long time patient of the good doctor and his staff. They are cordial and professional, and…read morealways have the latest technology to assure that your eyes are healthy, and that you will leave with the best vision possible. Would give more stars if they were available!

Amazing customer service. Friendly staff. I haven't been to the eye doctors in about 8 years. The…read moreladies at the front desk were beyond nice. They made me feel comfortable and got everything correct with the billing (wahoo!). The doctor was super nice and not pushy. Will go back to for my next exam.

I have been going to Gale's Vision Care for about 5 years. Everyone is always friendly and helpful…read more Scheduling is very efficient. Glasses selection is great. They figured out which contacts worked best for eyes with different prescriptions. When there were potential issues, the referrals to specialists were easy. And when my insurance changed, it was seamless. I'd happily recommend Gale's.

I always have the best experience at Gale's Vision Care! Dr. Kuta is the best optometrist I've been…read moreto. She is incredibly kind and made me feel very comfortable. Dr. Kuta made sure to thoroughly review everything- explaining things in a way I could easily understand and made sure to answer every question I had. The entire staff there is incredible! Shelly helped me shop for new frames and helped make suggestions for what she thought would look good on my face based of the look I wanted. She actually picked out the pair I ended up getting! The whole experience was amazing, as it is every year. And when I went to pick up my glasses the presentation of them was impressive and they were happy to make any adjustments I needed so my glasses sat comfortably on my face. I never thought I'd be excited to go to an eye exam until I met the staff here!

Front desk assistant..wonderful! Eye care tech friendly and knowledgeable. Dr. Thomas takes his…read moretime and you are not rushed out of the exam. Really the best office experience in years.

Dr. Thomas was first class from the beginning all the way through my Lasik eye surgery! I went in…read morefor a consultation and his staff at the desk were very friendly and attentive. They do a series of tests to see if you are a candidate for Lasik and to measure your prescription to see how much your eyes have changed since your last eye doctor appointment. All the tests were standard that you see at your eye doctor and didn't hurt a bit. My eyes were -5, meaning I was near-sighted. I also suffered from astigmatism. Dr. Thomas assured me that my eyes were very healthy and I was a great candidate for the surgery. The consultation was $100 and if you aren't a candidate it is refunded. If you elect to get your surgery through his office, the money is used toward the cost of the surgery. The friendly staff were able to schedule a surgery just 3 days after the exam! I was relieved to see Dr. Thomas was able to answer all of my questions about what to expect at the surgery and the recovery time afterwards. Dr. Thomas called me personally the night before the surgery to see if I had any more questions and how I was feeling leading up to it. The day of the surgery, I was explained in detail how to take care of my eyes and how to use the eye drops prescribed to me.The surgery was a breeze! I didn't feel any pain and it only lasted 20 seconds per eye! Even walking out of the office, I had vision close to 20/20! By that evening, I was seeing crystal clear! Dr. Thomas went above and beyond! He even called me in the evening to see how my recovery was going! After a few hours, I felt like a million bucks! I would recommend Dr. Thomas to all my family and friends and couldn't imagine a better experience! Top notch care! Thank you so much for all the professional staff and facilities!

I am a retired Er Nurse with 30 year history of advanced diabetes. No Doctor anywhere gives a more…read morethrough eye exam. His entire staff are very professional yet warm and friendly. Some other UH offices need to use their office as role model

I received an eye exam from Dr. Dowd a few weeks ago. I told him I would be ordering my glasses…read morefrom Zenni Optical because I could not afford the roughly $400 for glasses he was charging, as I am currently unemployed and searching for a job. I told him I generally have a difficult time getting the 'right' prescription after the first eye exam and always end up having to go back to get my prescription adjusted. This means 'I end up having to pay for glasses twice, so that is why I am going to someone good this time.' He warned me not to let someone else make the glasses because they are not quality manufacturers. He gave me a prescription for bifocals which he recommended, but also gave me the option of a single vision prescription and said I could get away with a single vision prescription for probably another year or so. Before I left his office, once he had already had my single vision prescription on his computer screen, he said 'I am going to tweak this a little' and went in and changed my single vision prescription. I ordered my glasses from Zenni Optical and found the prescription was not quite right. This is generally my experience: I get an initial prescription, have Zenni make them, they come back a little off, I go back to the doctor to get a re-check, I get a different prescription, I re-send that new prescription, and the second prescription is usually right on. Most eye exams cost somewhere between $50-$100; I paid $150 for Dr. Doud because I was under the impression that he was better than the corporate chains. When I went in for my re-check he initially thought I just needed my glasses adjusted. I told him I needed my eyes re-checked and he said 'Oh, okay, in here,' directing me to his examination room. He asked me what the problem was and I told him that my eyes feel a little stressed with the glasses and one eye just didn't feel quite right, so I need my prescription adjusted so I can have Zenni make me another pair. At that, he said "Well that's your problem right there, you didn't get your glasses from me. You are on your own.Immediately, he was noticeably angry and abrasive. I kept my composure and I said, 'well can you re-check my eyes' as I always have a hard time telling which slide is better as he flips through the slides and asks '1 or 2 etc.' He said "You did not buy your glasses here, so no." I said "but the prescription might not be right.' he responded, 'I stand by my prescription.' I said "Well, can you at least give me the initial prescription you gave me before you tweaked it before I left so I can try that prescription?;' he didn't remember tweaking my glasses. I keenly remembered him going back into his computer and adjusting my prescription right before I left and expressed that to him. He still didn't remember and tried to fight me on it a little, telling me it must be the progressive lenses that was the initial prescription I was thinking of and that the tweaked prescription was the single vision prescription. I told him no, that he had both prescriptions already listed on his computer, one for the progressive and one for the single vision, and then went in and adjusted the single vision. He couldn't remember doing that so I asked him to check if he still had the initial single vision prescription listed. He checked and did not have it and told me there was nothing he could do. Again, I asked him if he could re-check my eyes to see if the prescription is the same. He told me 'No, I don't make any money off of you because you don't buy your glasses here.' 'I'm sick of people coming in here and getting a prescription and then thinking the can just go on the internet and get glasses.' Right off the bat he was quite abrasive with me, but he was getting quite mad at this point. I said I told him I paid quite a bit ($150) for the eye exam and it is generally understood that a patient can come back and get their eyes rechecked if they think their prescription need to be adjusted.' He told me, "Well you didn't buy glasses here.' I don't make any money off the eye exam, that just covers my administrative costs.' "This is a cut throat business and I am having an increasingly hard time staying in business.' He went on and ranted about that for a bit. I told him 'Doctor, I have been completely polite and tried to talk to you and you are just getting all mad and being nasty to me, its not right.' He said, 'Well, I am sorry if I offended you...'; and went on to complain some more about people buying glasses online and how that is hurting his money.' Throughout this whole time he was quite nasty with me and I kept speaking calmly to him. I said, well I won't be coming back here, Dr. Dowd. He responded by saying, "I don't want you to come back here, I don't make any money off you.' This is almost exactly the way the conversation took place. I really make an effort in my everyday life not to raise my voice or get nasty with people, its just a spiritual conviction of mine.

I had an eye emergency today! They got me right in and diagnosed the issue and cleaned and treated…read moremy eye. They are so caring and thoughtful. I am so thankful for Dr. Craig A. Smargiasso and his staff. Fantastic eye care and even better people! They are the best Thank you

Eyes. You need them to see. Shocking statistic I know, but it is true. Some are brown, some are…read moregreen, some are blue....but they all do the same thing. Some, better than others of course. Hence the need for places like this little gem! What a gorgeous office space they have here. Amazing fit and finishes inside, private parking, clean facility and restrooms and tons of designer frames to choose from. On top of that, the staff here is amazing. Friendly, helpful, warm and caring. The doctor is such a nice guy. Seriously....he rocked my socks. Probably the most important variable of all! This location is convenient and close to many other shops and restaurants. I definitely will be back in the future!

Krista B. at the front desk is truly an amazing person to meet when you walk into the office or…read morecall with questions. She is knowledgeable, organized, and always on top of everything. She handles every situation quickly, professionally, and with a positive attitude, making the entire experience smooth and welcoming. She is a tremendous asset to the office, and her hard work and dedication deserve to be recognized. The office is fortunate to have her, and she certainly deserves a raise for her continued outstanding efforts. -Laura G. Willoughby, OH

I got a pair of glasses (bifocal with transitional lenses) from Family EyeCare Clinic in Mentor and…read morehated them, and decided to return them under their 30-day full refund guarantee. When I asked about the refund difference between a simple pair for distance only, they said I wouldn't get any refund because they were 'remaking' the glasses, even though the 2nd pair would be considerably cheaper. So, I returned the original pair for a full $535 refund and will get a pair of glasses elsewhere. The manager didn't blink, she didn't care, didn't try to keep me as a new customer and I walked out happy. I liked the doctor and support staff, but I'm always a bit suspect when the retail optician office sell glasses is inside the eye doctor's office. All of their focuses on makin g money selling glasses, not keeping customers happy.

I've been seeing Dr. Michael and Dr. Ron Skuza for over 30 years -- from my first pair of glasses,…read moreto contacts, and now into this stage of life -- and I wouldn't trust my eyes to anyone else. They're knowledgeable, thorough, and genuinely take the time to listen. I've never felt rushed or pressured, and appointments are always smooth and on time. The entire team is friendly and welcoming. After 30+ years, that kind of trust says it all. Highly recommend

Dr.'s Michael and Ron Souza are good optometrists. I trust them both equally with the care of my…read moreeyes. I have had several issues, from infections, dry eye treatment, and the need for glasses. They are always available when needed. They also went above and beyond by locating a frame for my prescription sunglasses that had broken. I loved the frames and they searched and found one frame exactly like mine. Stella is a big part of their practice as well, and runs their practice smoothly. I'm glad I was referred to them after my Dr. retired. I also love the location.