Krista B. at the front desk is truly an amazing person to meet when you walk into the office or…read morecall with questions. She is knowledgeable, organized, and always on top of everything. She handles every situation quickly, professionally, and with a positive attitude, making the entire experience smooth and welcoming. She is a tremendous asset to the office, and her hard work and dedication deserve to be recognized. The office is fortunate to have her, and she certainly deserves a raise for her continued outstanding efforts. -Laura G. Willoughby, OH

I got a pair of glasses (bifocal with transitional lenses) from Family EyeCare Clinic in Mentor and…read morehated them, and decided to return them under their 30-day full refund guarantee. When I asked about the refund difference between a simple pair for distance only, they said I wouldn't get any refund because they were 'remaking' the glasses, even though the 2nd pair would be considerably cheaper. So, I returned the original pair for a full $535 refund and will get a pair of glasses elsewhere. The manager didn't blink, she didn't care, didn't try to keep me as a new customer and I walked out happy. I liked the doctor and support staff, but I'm always a bit suspect when the retail optician office sell glasses is inside the eye doctor's office. All of their focuses on makin g money selling glasses, not keeping customers happy.

I love it here. Dr Robinson is so personable. I feel great everytime I come…read more I was greeted immediately upon entering. The entire staff work well together. Their online process for appointment setting was easy to use. They do a great job verifying and explaining coverages, and I always know my cost and break down. Their selection of glasses is extensive, and I had a hard time narrowing it down. Lastly, they have implemented safety measures and guidelines in response to the current pandemic.

Summary: - HORRIBLE customer service…read more- Rude & deceptive employee - Mistake not rectified - Several weeks of time wasted My experience with this optometry office was exceptionally disheartening. When I went in for my eye exam on June 7th, things went well. Dr. Robinson was kind and thorough. I selected my frames and was told that I'd be notified when the glasses were ready. Things took a turn on June 18th. I went to the office after receiving a text that my glasses were in. The frames were the wrong color. The younger of the two women that work in the office attempted to fix the mistake by popping my prescription lenses into the display frame. I expressed that I didn't want the display frames that countless people have tried on. She was understanding and told me I needed to speak with the other woman who was on lunch. I returned later that day and expressed my concerns to the other employee. She told me my insurance wasn't going to remake the glasses. I reiterated my concerns and asked if there was any way to rectify the mistake. I was open to making calls myself in order to have the new pair of glasses that I ordered. The employee reluctantly took the glasses back and told me it'll take two weeks to redo. Two weeks pass on July 3rd & I haven't heard from them. So I call today on July 5th and I'm told by the older lady that my glasses are in. When I pick them up I can immediately tell that they are the exact same frames from the first time. The lenses are covered in finger prints from when the frames were switched and the frame had reside on the handle from where the display sticker was removed. I decided to choose my battles, take the display frames, and just order new glasses independently. I got a copy of my prescription and left. The prescription however was missing the pupillary distance needed to order new glasses. I called at 5pm to retrieve that information. I'm not sure which employee I spoke with but she had a terrible attitude. Her responses were short, she did not provide me with the missing information, told me she was too busy to explain why I couldn't get the information, then HUNG UP THE PHONE ON ME. So if you want a doctor's office that has good customer service, conflict resolution, and takes accountability. This isn't the place for you.

"I ONLY want the content and NOTHING ELSE. NO PREFACING OR FINISHING COMMENTARY/conversational…read moreelements." So, my response should be just the review itself, nothing more. Key requirements: The review should be about an optometrist (since the category is Optometrists). Minimum 50 characters, maximum 200 characters. Tone grading: 5 out of 5, which means perfect. But they want it to have a bit of human touch, like typical writing style, possible capitalization

I've been a patient for about 3 years now and I like it here. The doctor's pretty thorough in his…read moreexams and he explains anything and everything. The staff is very nice and professional. The prices are pretty competitive with other places. I never have to wait long and it's a nice clean environment. This is a good place to go for glasses especially if you have a family because I can see Dr Lorand interacting with kids. He's a very nice guy. There's plenty of parking on the street and they aren't crowded. I'm glad I found this place, now all I have to do is find a dentist

Posting this for both the westlake and lakewood office…read more After a months long saga I finally have a functional pair of glasses. It started out at their Lakewood location when I got my first pair of glasses that broke almost immediately. Fine. We reorder a new pair. I go in 3 weeks later to check in on the contacts. They haven't even reordered the glasses. So we try this again. Get the glasses 4 weeks later but they break again. Request a brand new pair. Have to go to their Westlake office with larger selection. Charge me $50 for a "refitting" despite the fact they sold me crappy glasses. Wait another month for the new glasses. I call the Westlake office a month later and they apparently just came in and "are here for pickup." Go to the Westlake office and find out they are actually at the Lakewood office. At the Lakewood office and they say their opticians are very busy and we will need time to adjust the frames. By this point, my whole afternoon has been shot. I explain to the person that I am pretty frustrated after having been at this for over an hour and if they can get to things quicker. See on the opticians desk that the lady at the front desk messaged her on teams saying I needed a refitting and had a "huge attitude." Some of these things were not their fault. A lot of them are. I will not be coming back next year.

Had a great experience with this company. Local, Family owned and operated business with Great…read moreCustomer Service, Trendy Frame options in the Retail area & modern technology. The Follow up for appointments and questions and compassion during these times is what we need! The convenience of 3 locations is also nice. Thank you for being a business with a strong moral standard in a comfortable setting.

Optometrists and opticians. Nice people, service, and showroom!…read moreGlasses were ready sooner than I expected for Progressive lenses.

I just left after having an exam with Dr. Paige Knapp. She is amazing and wonderful. I have always…read morebeen pleased with her services. HOWEVER, when I went to pay my charges I was informed there would be a 2.5 surcharge for using a credit card!!!!! I cannot believe this policy. we have been told since covid to use a card to pay, and now this business CHARGES FOR THE USE OF A CREDIT CARD!!!!!! They also require test for $39.95 due to Covid. it is NOT AN OPTION!!!! I am beyond angry and although I hate to leave Dr. Knapp, I will if this continues.

This is the best vision care I've ever had. Dr. Lander and all of the staff at Hillcrest Family…read moreVision are the kindest and most helpful I've ever worked with. I also get a ton of compliments on the glasses I've gotten there. I'd recommend them to anyone and everyone with eyes

I was so pleased with the quality of service at Hillcrest Family Vision. My face is not easy to…read morefit, and they did an excellent job. They also helped me pick out a pair of glasses that I'm not so sure I would have picked by myself, and every week someone gives me a compliment about my glasses. They really are great looking! And the staff there is so nice and patient. And they greet me when I come in. And Dr. Lander is efficient, thorough and really cares about her patients. I can't say enough nice things about her expertise and help with my changes in vision. I always feel like I'm in good hands when I go there.

Terrible inventory. I will never buy my glasses here again. Terrible customer serviceread more

long time customer that will never come back.. Office manager codes the " contact lense"…read moreexamination as an up charge that is not covered by most insurances.Then advised me if I were getting lenses every thing would have been covered. a bunch of malarkey and they should be ashamed of themselves.. Save yourself the headache and take your business to a more professional, competent business that does not rip you off for their own benefit. and no need to discuss your concerns to the office manager, she just repeats herself like you didn't hear her the 1st time. since they are a privately owned business with no corporate compliance to adhere to, they are very comfortable doing what they want. the office manager proceeded to walk away from me while I was still questioning her about my up-charges and locked the door and turned off the lights behind the desk yet sat back there advising they are on lunch from 1-2 pm... How rude and very unprofessional. I will be looking into reporting this company for their coding tactics. Every case is not the same and should be treated accordingly.

Lakewood Vision Center has been my go to for eye exams and glasses for as long as I can remember…read more Dr. Ross is very meticulous when figuring out my prescription. Some frames aren't made to hold my trifocal and strong prescription lenses. Colleen is very good at explaining my options and helping to find the best frames to fit my face and lenses. She is very kind and thorough, ensuring that my glasses fit perfectly. I wouldn't pick frames without her. Lakewood Vision Center will always be my number one choice for all things eye related.

My wife has always worn glasses and have always trusted Dr Ross and her exams to keep up with a…read morechanging prescription. I on the other hand have never worn glasses but as i hit my mid 60s things are changing and Dr Ross always looks at my eyes health moving into retirement . Can't say enough about the customer service provided by Colleen always friendly and helpful and works with us to navigate the complicated insurance that is a headache for us to figure out . Thank you for everything. Frank F