Convenient location with lots of available parking right in front…read more Love Dr Robert! Quiet, patient, and efficient ... just like his dad used to be! Several family members now go there also.

if you can get the eye dr. to call you back that would be a plus, the front desk knew I had been…read morecalling for awhile. I would not recommend them at all for customer care. Even a one rating is too good.

They lost a lifetime customer. I knew I was paying a premium for over priced glasses and lenses…read morebut they were local. I had a problem with my glasses and needed help but experienced the same rudeness, disrespect, and condescending attitude from the same women all the other negative reviews referred to named Marianne.

You get the five star treatment from the minute you walk in those doors! They make you feel like…read moreyou're home and very comfortable! The eyeglass selections is impeccable with lots to choose from and the eye doctor Dr. Erin is very knowledgeable and great to deal with. The team helps you pick out the best looking glasses that will get you compliments wherever you go. Best decision I made is to go here. thank you, Dr. Erin and the team for all that you do.

This is the best vision care I've ever had. Dr. Lander and all of the staff at Hillcrest Family…read moreVision are the kindest and most helpful I've ever worked with. I also get a ton of compliments on the glasses I've gotten there. I'd recommend them to anyone and everyone with eyes

I was so pleased with the quality of service at Hillcrest Family Vision. My face is not easy to…read morefit, and they did an excellent job. They also helped me pick out a pair of glasses that I'm not so sure I would have picked by myself, and every week someone gives me a compliment about my glasses. They really are great looking! And the staff there is so nice and patient. And they greet me when I come in. And Dr. Lander is efficient, thorough and really cares about her patients. I can't say enough nice things about her expertise and help with my changes in vision. I always feel like I'm in good hands when I go there.

long time customer that will never come back.. Office manager codes the " contact lense"…read moreexamination as an up charge that is not covered by most insurances.Then advised me if I were getting lenses every thing would have been covered. a bunch of malarkey and they should be ashamed of themselves.. Save yourself the headache and take your business to a more professional, competent business that does not rip you off for their own benefit. and no need to discuss your concerns to the office manager, she just repeats herself like you didn't hear her the 1st time. since they are a privately owned business with no corporate compliance to adhere to, they are very comfortable doing what they want. the office manager proceeded to walk away from me while I was still questioning her about my up-charges and locked the door and turned off the lights behind the desk yet sat back there advising they are on lunch from 1-2 pm... How rude and very unprofessional. I will be looking into reporting this company for their coding tactics. Every case is not the same and should be treated accordingly.

I've been a patient for years. This is a friendly, professional and efficient office. I enjoy…read morevisiting them. I come in once or twice a year for my exams and to order contact lenses.

I went to this place based on a recommendation from a friend. The optometrist was nice and very…read morethorough. However, I was told it would take two weeks for my glasses to come back from their lab. It has been over a month and still no glasses. Every time I call to check, I am told they are working on them. Why say two weeks?

Went a few years ago. Had a bad experience. I had not been to the eye doctor in a long time. Felt…read morethey were laughing and made fun of me because of that. They did it right in front of me. Completely awful experience. I would never recommend them.

Our family had two bad experiences here. The doctor who examined me for any annual visit had to be…read morereminded to do a glaucoma test, and it took him two tries to get the contact lens prescription right. My husband bought glasses here, was having trouble with his vision and found out that it was because the frames were totally unsuitable. Now he is getting new frames and lenses, and we already paid Geauga Vision hundreds of dollars. We won't be going here again.

I had to make a switch due to insurance from an eye doctor I had been going to for a long time and…read moreI couldn't be happier with the switch. The staff is so helpful and nice and very welcoming every time I go in! All the doctors are very helpful as well!

Even with an extremely early appointment, Jenn at the front desk was smiling and efficient…read more Danielle in Pre-Op was very calming and made me feel relaxed. And Dr. Craven took great care of me, as he has for about 30 years. Great staff, comfortable waiting room and easy to park. Many thanks!

I ordered glasses and they told me they would be ready in about two weeks. It's now been almlost 6…read moreweeks and I still haven't received my glasses! Never again!!!

I love it here. Dr Robinson is so personable. I feel great everytime I come…read more I was greeted immediately upon entering. The entire staff work well together. Their online process for appointment setting was easy to use. They do a great job verifying and explaining coverages, and I always know my cost and break down. Their selection of glasses is extensive, and I had a hard time narrowing it down. Lastly, they have implemented safety measures and guidelines in response to the current pandemic.

Summary: - HORRIBLE customer service…read more- Rude & deceptive employee - Mistake not rectified - Several weeks of time wasted My experience with this optometry office was exceptionally disheartening. When I went in for my eye exam on June 7th, things went well. Dr. Robinson was kind and thorough. I selected my frames and was told that I'd be notified when the glasses were ready. Things took a turn on June 18th. I went to the office after receiving a text that my glasses were in. The frames were the wrong color. The younger of the two women that work in the office attempted to fix the mistake by popping my prescription lenses into the display frame. I expressed that I didn't want the display frames that countless people have tried on. She was understanding and told me I needed to speak with the other woman who was on lunch. I returned later that day and expressed my concerns to the other employee. She told me my insurance wasn't going to remake the glasses. I reiterated my concerns and asked if there was any way to rectify the mistake. I was open to making calls myself in order to have the new pair of glasses that I ordered. The employee reluctantly took the glasses back and told me it'll take two weeks to redo. Two weeks pass on July 3rd & I haven't heard from them. So I call today on July 5th and I'm told by the older lady that my glasses are in. When I pick them up I can immediately tell that they are the exact same frames from the first time. The lenses are covered in finger prints from when the frames were switched and the frame had reside on the handle from where the display sticker was removed. I decided to choose my battles, take the display frames, and just order new glasses independently. I got a copy of my prescription and left. The prescription however was missing the pupillary distance needed to order new glasses. I called at 5pm to retrieve that information. I'm not sure which employee I spoke with but she had a terrible attitude. Her responses were short, she did not provide me with the missing information, told me she was too busy to explain why I couldn't get the information, then HUNG UP THE PHONE ON ME. So if you want a doctor's office that has good customer service, conflict resolution, and takes accountability. This isn't the place for you.