excellent experience - first time- loved the office set up . Very pleasant and informative staff.

Terrible service - Warranty really is not good. They ream you - Do not go there ever.....

Mira setup my appointment for about 2.5 weeks away. I called them to say I was out of my glaucoma drops and was worried about going for so long without. I don't know who I talked to that day, but she was great. She magicked up a cancelation and I was in in two days and got the meds I needed with no vision loss! The appointment was great. I just with someone would have told me where a coat rack was so I didn't have to drag my coat around. read more

Dr. Maleski is an excellent practitioner. My husband had an emergency and they slotted him right in. The staff is extremely professional and pleasant. read more

Rude at front desk. Turned us away for a simple adjustment for glasses. Said they were too busy to help us. Will never go back to this location. read more

My whole family and I go to Dr. Scott at broad view eye center! We love her and this doctor office! They are so kind, friendly, helpful and feel like family! The technology is up to date & they are always on the same page with each other. My husband needed to get in right away for an eye issue and they were very accommodating and got him in same day! We love Dr. Scott and her staff!! read more

This is based on my experience. My frames broke and my wife had been here so off I went. Big, huge, mistake I went to pick up the glasses told the young lady " things seem blurry" with the new pair, her response " your eyes will need to adjust to the new lenses" ...ok. So four weeks later everything is still blurry, so I return, they do their eye thing and make adjustments and have to make new lenses because they didn't do them right the first time. So Its the same prescription that is in the prescription sunglasses I have that they used as a base for my new glasses. So today (5/31/2022) two weeks later I call and check on the lenses ( 9:45 AM) and at 4:00 pm I still haven't heard from anyone, so I call, the response I get " they're not ready yet" ... well thanks for the follow up. If these aren't the correct lenses I'll suck it up and just go somewhere else done with these people. The reason for the two stars, there office is really nice. Time to try Pearl Vision or the Owl. read more

After struggling for a number of years to find an eye doctor that was able to accommodate my vision issues, I was finally able to find relief with Dr. Kosunick. She not only helped me to find lenses that correct my vision, but diagnosed a critical vision issue in my sister who suffers from Crohn's disease - preventing her from losing her vision. Dr. Kosunick is amazing with her patients and goes above and beyond to make sure that they leave her office satisfied. Not only do they provide excellent medical care, but a large selection of designer frames at competitive prices. I carry two different insurance plans and they accept and bill both directly - eliminating the hassle of my having to pay out of pocket. Thank you Broadview Eye for making my day (and vision!) a little easier! I highly recommend making an appointment with Dr. Kosunick and stopping in to visit their new showroom - you can't beat the selection of frames or the quality and they standby their frames with their own in house warranty on top of the manufacturers! read more

Picked up my replacement glasses today. It's not IF a place makes a mistake, it's HOW they handle the issue...My glasses are perfect! LOVE this place. Well done read more

I go here for my eye care. The doctors are nice and personable. To be honest, I get my prescription and go online to get my glasses because it is way cheaper to get it there. But, as a clinic they are very professional and convenient. read more

My experience began very positively. I was calling around to various eye doctors looking for one who would deal with my specific needs. The receptionist here was the first one in basically the entire county that was knowledgeable about my situation. When there was something she didn't know she had the doctor herself call me back in under two hours. After a pleasant and reassuring conversation with the doctor I made myself an appointment for about a week later at which time my good experience continued. I saw (and spoke with on the phone) Dr. Scott. When I was in the office she and her staff were pleasant and worked more efficiently as a team than any eye doctor's office I had ever been to. Even though I was getting soft contacts for the very first time I was out in less than 60 minutes. The office is a very spacious and comfortable space in a nice shopping center in Broadview Heights. Perhaps leave a bit of time to get here on time for evening appointments as the one lane road 82 can back up a bit. There is a Keurig coffee machine to use to make your wait more pleasant. read more

My husband and i both go here and I highly recommend any of their doctors. The staff is funny, friendly and helpful. Even pre-Covid the offices were antiseptic, always very clean. read more

Great office, great staff happy with my glasses, will defiantly go back to them in the future.

Excellent doctors, staff and selection. They have premium products and technology that create excellent eyewear. Ask about rebates for their annual supply of contact lenses. They have excellent selections for both adults and children. read more

Talk about friendly. From the moment I walked into the door I was greeted with smiles. The place is clean, affordable and offers great service and great products. Unlike some places where you wait forever, I showed up, filled out about 30 seconds worth or paperwork and they were ready for me. Their prices are super affordable too and they offer a large variety of eye wear. OHHH They aren't going to try to sell you on a product. They will present the facts, offer their suggestions and then let you make the decision. Way better than the last place I went (lenscrafters). read more

Wouldn't go anywhere else! The doctors are top notch and the entire staff is welcoming and professional. They offer the optomap screening so I don't have to get my eyes dilated, and their office is super kid friendly. My kids love it there. Huge selection of frames for adults and kids. Highly recommend! read more

Great from front office to the doctors. Thank you for always providing great service and explaining my options. I definitely recommend both your Broadview and your Berea location to others. Great stuff. read more

I have been going to Broadview Eye Center for about 8 years and have traveled there from the west side to do so. The service has been excellent, patient care is outstanding and the selection of frames for my son and my own glasses never disappoints. Both of my children go there and the staff has always been patient with them (although it is easier now that they are getting older and are used to eye checkups!) I'm very excited that there is a new Berea location just up the street from me. I highly recommend Broadview Eye Center! read more

I went there for 15 years and I do not recommend them. I bought glasses from them every single year. I bought a pair of Christian Dior glasses ($1,000 glasses) that I could never see out of and they would not make them right. I ended up donating them to Broadview Eye Center. I got to the point where I couldn't see my computer so I bought computer glasses from them, which I found out from my new doctor is just the prescription for my old glasses and I donated my old glasses to them. I wanted to buy new computer glasses and they just gave me reading glasses for $200! I returned them. That was the last straw. I'll never go back. read more

Perfect service, friendly staff, beautiful waiting room with a very large selection of frames.....and good advice when choosing your frames.

No problem with the docs. Front office can't be trusted. They lied and told me repeatedly that insurance would not cover my contacts and they did. Had to return for a second appt because they could not work their own equipment. Said they would contact me several times after appts and did not. Every person I talked to gave me a different quote for contacts. Mixed up my daughters left and right eye prescription. Charged me and my insurance company $400 for one contact that I can't even wear and then told me not to come back. I could go on and on. Didn't realize they had other bad reviews, now I understand why. I have been wearing contacts and glasses for 30 years and never had a bad experience with an eye doc office until now. Thought I would give my business to someone local and brought the whole family there. Biggest mistake ever. read more

Every time I had ordered contacts or glasses, it has taken over 2 weeks to get either. No follow up to see how you are doing, and the office staff is just plain rude. read more

I've had the pleasure of being a patient of Drs. Scott and Kosunik for nearly three years now. They and their staff are first rate. Friendly, helpful, caring. They go beyond eye exams and supplying glasses and contacts. They helped diagnose and heal an eye ailment for me that a regular MD could not treat. Highly recommend the Broadview Eye Center. read more

Stopped in today to get an estimate on getting glasses (I had my prescription). The young lady was very nice and answered my questions about their pricing. She indicated there was a sale - that you get a second pair of frames free when you bought the first one. No disclaimers at this point. She took my insurance card and checked on my coverage while I looked at frames. I noticed their frames seemed a bit pricey. She came over and said there were some discount available on my insurance. So we picked out two frames (one regular and one sunglass frames) and she then calculated the 'final' price after discounts. The total was almost $500. I asked why it was so expensive so she described all of the different charges. Longer story short - there were premium add ons to the lenses. I asked her to remove all of the extras and just give me a price without them. The price was about the same. This is when she finally informed me that the 'second pair free offer' only applied when you had two premium add ons to the lenses. When I asked her to quote me a price using my old frames, no premium add ons and one pair of sun glass lenses. The total was almost $300. I left without making a purchase. I really don't like when they are not totally honest up front about 'free' offers. I thought the sales pitch was a bit deceptive. Not a business I want to support. read more

Do NOT patronize this business. Got glasses from them and had to go back at least a dozen times because the lenses were not right. Twice they measured the lenses and they got two different readings. So they ordered a second set of senses. Still wrong. Sight was worse with the second pair. I paid top dollar for varilux lenses and the only clear sight I had was when I was staring directly straight ahead. They had me come in for yet another visit with the doctor and she says to me how quickly my eyes had changed in such a short period of time. (Less than a Month. No I wanted to say. They did not get it right the first two times. ) so the 3rd set of lenses were worse than the first two. Left them voice message. Got NO response back. Finally I went back got the original lenses put back in because they at least allow me to drive in them but course my computer vision and reading vision are totally wrong. I wasted over 400.00 and still don't have corrected vision. Do NOT visit this business unless you want to be ripped off and have poor customer service read more