Lakewood Vision Center has been my go to for eye exams and glasses for as long as I can remember…read more Dr. Ross is very meticulous when figuring out my prescription. Some frames aren't made to hold my trifocal and strong prescription lenses. Colleen is very good at explaining my options and helping to find the best frames to fit my face and lenses. She is very kind and thorough, ensuring that my glasses fit perfectly. I wouldn't pick frames without her. Lakewood Vision Center will always be my number one choice for all things eye related.

My wife has always worn glasses and have always trusted Dr Ross and her exams to keep up with a…read morechanging prescription. I on the other hand have never worn glasses but as i hit my mid 60s things are changing and Dr Ross always looks at my eyes health moving into retirement . Can't say enough about the customer service provided by Colleen always friendly and helpful and works with us to navigate the complicated insurance that is a headache for us to figure out . Thank you for everything. Frank F

I haven't purchased from Europtical, but that's not enough to keep me from reviewing them…read more I have frames I love, I wasn't in the market for more, but the beloved frames of mine arrived in the post wonky and ill-fitting. I walked in, asked them if they wouldn't mind adjusting them for me and with a smile she whisked them to the back and bing bam boom - adjusted! A month or so later, the frames again began to go a little haywire so I popped in after I grabbed an Americano from the adjacent Caribou Coffee. The gentleman who took my frames warned me that the adjustment came with a certain amount of risk and by the way, the reason they went wonky was due to my removal style. I slapped my own wrist and off he went. A minute later, he came back and made sure they felt better (which they did on the first try) then sent me on my way. Both adjustments free and with a smile. Sadly, about two hours later on a flight to Chicago, the overhead bin opened during takeoff which sent a bag careening towards my head thus knocking my glasses to the floor and out of shape. I'll be visiting Europtical for yet another adjustment and while they never suggest I do, at some point I should probably buy something...

These people know glasses. We live in New York and come here to get frames because they have one…read moreof the best selections in the world. No joke. And the people who own this place are lovely. And have amazing taste. And provide really good service. The new location is a beautiful reflection of the luxury they provide. Trust, you really must check it out.

The OLD receptionist with the long gray hair, skinny, with glasses is quite rude and…read moreunprofessional! She along with the red-head that was at the front desk made a nasty comment in regards to a paying customer about their appearance and the word that came from the red/heads mouth was ,"Ew!" Totally uncalled for! I didn't want to make a scene so me taking the high rode i've decided to leave a review, I feel these two should face disciplinary actions for displaying poor services which was a result of me having a poor experience!

How on earth this Eye Center receives such high remarks and stars on Google is beyond me. This is…read morethe worst Medical Center EVER! Here's why I think so: 1. Far too many clients/patients to doctor ratio. 2. Dr. Loizos and Dr. Bedell were more than 45 minutes to an hour late for each appointment my wife was scheduled to attend. 3. There is absolutely no customer/patient follow up. This is very alarming for cataract surgery is pretty serious business. We are talking about a person's eyesight for goodness sake. 4. Dr. Loizos seemed to fumble his way through my wife's procedures, kind of guessing what to do next. 5. Dr. Bedell has excellent patient care, but is hesitant to do anything and seems incompetent at times. 6. My wife never received the results she was looking for. No, we don't wanna go back and have them fix her eyes again for we have lost faith and confidence In their abilities. 7. This facility takes advantage of elderly people and has them waiting around all day!! Please reread item number 1. 8. The receptionists are rude and crude. 9. The facility itself is dated. Old equipment, old computers, old bathrooms. Just plain old. Not too sure what you're doing with all of the patient's money. 10. Hate is a strong word. I hated having my wife treated here! 11. No one in the entire organization returns for calls or answers the phone. Often times you are put on Terminal hold. I've nicknamed it, the phone tree of death. 12. If you read all through this and you still want to use Fairview Park Eye Center, good luck!!

Usually I go to Americas Best and get my eye exams but they didn't have an appointment available,…read moreso LensCrafters won by default The doctor was polite and showed me my results, I recorded them. I'm officially gonna be getting bifocals which she answered all my questions about. The store was clean and decorated for Valentine's Day. They did not try to sell me into higher price glasses and every employee I interacted with was nice. I didn't find any glasses but I will be back to this location for my exam in two years. Same day appointments are always a winner to me

During my exam earlier this month, I asked the doctor about an older pair of my glasses. The doctor…read moresaid to ask someone in the adjacent LensCrafters store. I was greeted by an overly solicitous girl (I can't use a term like "young lady" here) who behaved as if she were about to become my newest best friend. She assumed I was buying glasses. When I said I just had a quick question, the smile fell right off of her face. I was apparently wasting her extremely valuable time. Because of her snarky disposition, I don't trust the accuracy of her answer. However, I would trust her to urge me to buy anything, even if it was not needed, to beef up her commission. When the time comes, I'm buying my specs elsewhere.

Dr. Hooper was thorough in his examination and helped me with a problem I've been struggling with…read more His recommendation was spot on and is really helped me out.

I visited in December 2020 for a general eye exam and I had an awesome experience here with Dr…read more Ryan Hooper, O.D. I picked up my new glasses in early January 2021. This business opened 2 years ago (in 2018) in Rocky River so they are still fairly new. The facility is very neat and clean. EYE EXAM -- The whole exam took about 15-20 minutes. You will go through the standard eye check then test your eye sight by reading letters off a board. I also added 2 additional services, a blood pressure test one other test (for a total of about $25 extra). I can't remember the name of the other test but I think it was a glucose test. My insurance covered the eye exam and new frames (new glasses). I paid extra because my insurance didn't cover everything 100%. I also added blue light to my glasses to reduce the effect of eye strain when starring at a computer. GLASSES -- There are so many options to choose from. Cindy, the front desk clerk, helped me choose which frames to get. I ended up with a colourful and patterned DRAPER JAMES frame. Draper James eyewear was started by actor Reese Witherspoon which is cool because I had no idea that she had a glasses line. I recommend Dr. Hopper if you are looking for a eye doctor in the west side of Cleveland. **** - 15/100 total reviews in 2021 - 434 total overall Yelp reviews - Reviewed on 19 January 2021

Everyone is so helpful and pleasant. They treat you like family. Linda is amazing and picked the…read moreperfect frames and I couldn't be happier.

Rude manager. Incompetent records Will not listen to customers. The manager in fact called me a…read moreliar when I said the glasses returned did NOT have the frames that I took in. The design with wrap around the ears I cannot wear for no more than 2 hours a day due to severe irritation My original frames were not of this design Having lost my frames and lenses I am having to wear classes with lenses based on a test taken 5 years ago. Cannot be doing my eyes any good $864 wasted

Terrible customer service. Got an eye exam from an optometrist on tv/zoom virtually I guess…read more Ordered my glasses and was told 1 week. 2 1/2 weeks later my glasses were finally in. It took them three attempts and weeks to get the bi focal placement right in the lenses. Final straw was today I broke the arm of my sunglasses..not the frame at all the frame and lenses are perfect I took them up to the store expecting to be able to order and pay for a new arm. It's literally held on by a small screw! I was told somewhat rudely tonight that I'll have to have my lenses put into new frames they don't order parts for glasses. I'm done with this place. Do yourself a favor and go to Warby Parker like I should have. And will in the future.

I had the worst experience at this store, will never back or recommend to anyone! I was hesitant…read moregoing there because of past experiences and what other have told me, I should of listened!

Had a great experience with this company. Local, Family owned and operated business with Great…read moreCustomer Service, Trendy Frame options in the Retail area & modern technology. The Follow up for appointments and questions and compassion during these times is what we need! The convenience of 3 locations is also nice. Thank you for being a business with a strong moral standard in a comfortable setting.

Dr. Kovacs and the clinical staff are great. The front desk and office folks leave much to be…read moredesired. After getting my eyes examined, and ordering a 'sample' contact to try, they couldn't find the sample after notifying me it was in, then tried to give me 3 boxes of totally wrong ones. No one could understand or explain why the wrong item(s) had been ordered... had to wait until the correct one came in, and decided to place an order. My husband got a text the contacts (his and mine) were all in. When he went to pick them up, his were ready, but they had 'no idea' where mine were. We're they ordered? Did we get notified they were ready? People scrambled to look for them, found 2 of the 4 boxes, and Candice assured him "we will call you FIRST THING tomorrow and let you know where they are." They never did. But when he was leaving, the front desk person, Debbie, insisted he pay for ALL our contacts, even though we were short 2 boxes. When he realized he could not get through to the woman that we were getting 6 boxes, not 8 (evidently she can't divide $320 by 8), he paid for them all. Again, we did not hear back from them. I called the next afternoon, and they were not there (close on 3 on Fridays). I left a long, detailed message, and asked to be called on Monday, or I would contact my credit card company to dispute the additional $80 I was changed.An automatic text thanked me for calling; I replied with a request for a Monday call back. (crickets).... On Tuesday, I emailed the practice owner, Peter V. Mogyordy, to inform him about the service and communication, or lack thereof, I was getting from his staff. (crickets). (Crickets) on Wednesday. On Thursday, I went to the business. I was angry and asked where my contacts were. Everyone acted shocked I hadn't received my contacts. Candice acted like this was the first she had heard of my 'lost' contacts. They looked for them. They wanted to know which ones I hadn't received. They wanted to know if I needed any to get by. They balked when I said I wanted my money back for the contacts I hadn't received. Candice assured me she would get back to me by 5:00 that afternoon. She did. She said 'We have called the manufacturer and they have told us they are in route. I will have them ready for you first thing tomorrow morning.' (An emergency FedEx shipment?). I asked her to contact me when they came in. After 12 noon, with no contact, I texted Candice and asked if my contacts were in. She said they were. So much for the notification. My husband went to pick them up. When he told Debbie he was there for my contacts, she told him to 'have a seat' while she looked for them. She did find them this time, and he was on his way. The lack of customer service. The lack of simple communication. The disorganization. The absence of any real concern or personal responsibility by Madison's staff makes a great eye exam pale in relation to their service. Suggest if you do go there, do not buy anything from them.

My first time seeing Dr. Frombach and she was wonderfull. Great exam and answered all my questions…read moreand then some. The staff was very friendly and helpful. The new location is amazing.

Fantastic eye care facility. State of the art equipment. Very nice office space parking / waiting…read moreroom / exam rooms all top notch. All staff members friendly and professional. Great selection of frames if needed. Very fair pricing for medical services.