This is a place of great care with very professional service. Dr. Clemens is excellent. I highly…read morerecommend Alessio Eye MD.

i was told on my exam I needed Special Lenses that were 2995. each. I went to another Long Standing…read morePhysician in the area and had Mono Vision done with Excellent results with the Basic Medicare Lenses. a savings of $5990. Please get a second opinion!

I've been going here for 5 years now. Super friendly staff and eye doctor…read more They are very accommodating when scheduling and really know what they are doing when it comes to the old eye balls.

The doctor was actually pretty friendly. However, my experience with his office staff was so…read morefrustrating that I am warning others to choose a different provider. One member of the staff was consistently nasty and condescending. Moreover, I feel the information she gave me was often misleading and in bad faith. Southland Vision care also lost half of my test results. When I received my test results by mail, they included two copies from the same eye and none from the other. Each of the copies was individually annotated. That such an obvious error made it through analysis and mailing suggests either a puzzling level of incompetence or actual malfeasance. When I pointed out the error, the office was willing to refund the cost of the test. However, they were unwilling to refund the cost of the office visit that they had specifically scheduled to perform the test as I had "spent a lot of time in the office" getting the test (the results of which they lost).

Been going to Avon Family Eye Care for 10 years. Dr. Pham takes a genuine interest in your vision…read morehealth. Thorough eye exam and the attendants are very helpful. I ordered a 6 month supply of contact lenses and informed the attendants that the pair I was wearing (of course my last pair) was really worn and Dr. Pham gave me a pair to replace the over extended lenses I was wearing. New location in Lorain is right off the highway and is spacious with ample parking. Rick

I have been with him for years. He is a wonderful eye. Doctor always goes out of his way for youread more

Posting this for both the westlake and lakewood office…read more After a months long saga I finally have a functional pair of glasses. It started out at their Lakewood location when I got my first pair of glasses that broke almost immediately. Fine. We reorder a new pair. I go in 3 weeks later to check in on the contacts. They haven't even reordered the glasses. So we try this again. Get the glasses 4 weeks later but they break again. Request a brand new pair. Have to go to their Westlake office with larger selection. Charge me $50 for a "refitting" despite the fact they sold me crappy glasses. Wait another month for the new glasses. I call the Westlake office a month later and they apparently just came in and "are here for pickup." Go to the Westlake office and find out they are actually at the Lakewood office. At the Lakewood office and they say their opticians are very busy and we will need time to adjust the frames. By this point, my whole afternoon has been shot. I explain to the person that I am pretty frustrated after having been at this for over an hour and if they can get to things quicker. See on the opticians desk that the lady at the front desk messaged her on teams saying I needed a refitting and had a "huge attitude." Some of these things were not their fault. A lot of them are. I will not be coming back next year.

Had a great experience with this company. Local, Family owned and operated business with Great…read moreCustomer Service, Trendy Frame options in the Retail area & modern technology. The Follow up for appointments and questions and compassion during these times is what we need! The convenience of 3 locations is also nice. Thank you for being a business with a strong moral standard in a comfortable setting.

Top care here at Trepke VisionI have been coming here since I was younger and what a blessing…read morecoming here. Everyone is great! Dr. Trepke is great with kids and all patients. His staff are kind and helpful searching for the correct glasses. The type of care I and my family receive is top notch.

I had the best experience at Trepke Vision Care! Dr. Trepke is absolutely incredible and so is the…read morestaff. What a great experience!

I love it here. Dr Robinson is so personable. I feel great everytime I come…read more I was greeted immediately upon entering. The entire staff work well together. Their online process for appointment setting was easy to use. They do a great job verifying and explaining coverages, and I always know my cost and break down. Their selection of glasses is extensive, and I had a hard time narrowing it down. Lastly, they have implemented safety measures and guidelines in response to the current pandemic.

Summary: - HORRIBLE customer service…read more- Rude & deceptive employee - Mistake not rectified - Several weeks of time wasted My experience with this optometry office was exceptionally disheartening. When I went in for my eye exam on June 7th, things went well. Dr. Robinson was kind and thorough. I selected my frames and was told that I'd be notified when the glasses were ready. Things took a turn on June 18th. I went to the office after receiving a text that my glasses were in. The frames were the wrong color. The younger of the two women that work in the office attempted to fix the mistake by popping my prescription lenses into the display frame. I expressed that I didn't want the display frames that countless people have tried on. She was understanding and told me I needed to speak with the other woman who was on lunch. I returned later that day and expressed my concerns to the other employee. She told me my insurance wasn't going to remake the glasses. I reiterated my concerns and asked if there was any way to rectify the mistake. I was open to making calls myself in order to have the new pair of glasses that I ordered. The employee reluctantly took the glasses back and told me it'll take two weeks to redo. Two weeks pass on July 3rd & I haven't heard from them. So I call today on July 5th and I'm told by the older lady that my glasses are in. When I pick them up I can immediately tell that they are the exact same frames from the first time. The lenses are covered in finger prints from when the frames were switched and the frame had reside on the handle from where the display sticker was removed. I decided to choose my battles, take the display frames, and just order new glasses independently. I got a copy of my prescription and left. The prescription however was missing the pupillary distance needed to order new glasses. I called at 5pm to retrieve that information. I'm not sure which employee I spoke with but she had a terrible attitude. Her responses were short, she did not provide me with the missing information, told me she was too busy to explain why I couldn't get the information, then HUNG UP THE PHONE ON ME. So if you want a doctor's office that has good customer service, conflict resolution, and takes accountability. This isn't the place for you.

1st - I established that they accept Prominence Healthcare Insurance; THEY DO!…read more 2nd - I drove by & stopped in, my visual inspection & impression; ALL FAVORABLE! 3rd - I made an appointment with Dr. Mark Michitsch, OD & owner. who was promptly available after "Staff" had taken my paperwork & taken a digital image of my retina. He went about checking my eyes & took plenty of time in determining my exact prescriptions for each eye. 4th - I paid the $30.00 co-pay for the exam 5th - "Staff" then showed me frames for children even though I am 75 years old. I have a small face & children's size frames are sturdy & fit my face just right. I was never pressured to consider more expensive frames. 6th - I paid for the glasses & frames, a week later they called me & had them in their office, I drove right over, was admitted, & "Staff" brought out my new Distance & Reading glasses/frames. 7th - The frames were a perfect fit & both the Distance & Reading glasses definitely improved & sharpened my vision & thankfully, everything with Prominence Health Care was approved in a timely manner. I now consider Eye Zone to be my Go-To Opticians here in Reno & will readily & whole-heartedly RECOMMEND Eye Zone to others.

as soon as i walked in i was greeted by a lovely employee Alyssa who…read morewas very helpful (thank you because it was my first time getting glasses in a while!!) i didnt wait long and the doctor answered all my questions and was extra nice in explaining what she was doing. afterwards i got my prescription and when i was looking on the wall at frames, a Dimitry Shvets was kind of rude in pushing me to look at the more economical frames which led me to just ask for my paperwork to order frames elsewhere. it went from a great visit to a rather distasteful one. thanks Dimitry....

I had some Medical coverage questions with respect to eye injections and out of pocket costs for…read morethose injections. Spoke to Julie from the billing department at the Beachwood site. She was so kind, helpful and caring about making sure the referral process wouldn't cause a problem with not getting the injection when my mother's new insurance coverage kicks in, in November 2026. She went above and beyond with giving me the clear insurance coverage and completed the referral request. It was a smooth and easy process.

I would never bring my mother back to Retina Associates in Westlake…read more We had a scheduled appointment on Friday and spent nearly four hours in the office for what ultimately amounted to about five minutes with the doctor. During that entire time, no one provided us with a meaningful update about the delay or gave us any indication of how much longer we would be waiting. What was even more troubling was the behavior of several staff members. Our exam room door was left open, and we could clearly hear conversations taking place in the hallway. Staff members openly mocked and criticized their supervisor, referred to by a derogatory nickname, and joked about patients who were calling with concerns. One conversation involved a patient receiving dialysis who was reportedly experiencing vision problems. Rather than expressing concern, staff laughed and joked that if he couldn't see, he probably wouldn't be driving in anyway. Another discussion involved a patient who was having an adverse reaction to eye drops or numbing medication, and the focus seemed to be on finding ways to avoid dealing with the situation themselves rather than helping the patient. The complete lack of professionalism was shocking. Patients trust medical offices with their health, privacy, and dignity. Hearing staff speak about patients and coworkers in this manner completely undermined that trust. When the doctor finally entered the room, she apologized for the delay and mentioned that they had several complex new patients. While I appreciate the apology, it did not make up for the lack of communication, the excessive wait time, or the unprofessional atmosphere we witnessed throughout our visit. Long waits can happen in healthcare. What should never happen is staff openly mocking coworkers, making insensitive comments about patients, and conducting those conversations within earshot of the very people they are supposed to be caring for. This experience raised serious concerns about the culture of this practice, and I will not be returning.