Usually I go to Americas Best and get my eye exams but they didn't have an appointment available, so LensCrafters won by default The doctor was polite and showed me my results, I recorded them. I'm officially gonna be getting bifocals which she answered all my questions about. The store was clean and decorated for Valentine's Day. They did not try to sell me into higher price glasses and every employee I interacted with was nice. I didn't find any glasses but I will be back to this location for my exam in two years. Same day appointments are always a winner to me read more

During my exam earlier this month, I asked the doctor about an older pair of my glasses. The doctor said to ask someone in the adjacent LensCrafters store. I was greeted by an overly solicitous girl (I can't use a term like "young lady" here) who behaved as if she were about to become my newest best friend. She assumed I was buying glasses. When I said I just had a quick question, the smile fell right off of her face. I was apparently wasting her extremely valuable time. Because of her snarky disposition, I don't trust the accuracy of her answer. However, I would trust her to urge me to buy anything, even if it was not needed, to beef up her commission. When the time comes, I'm buying my specs elsewhere. read more

Optometrist is outstanding but the support staff is poor. They don't listen when you give them the name of your insurance company. I am an existing customer and they sent the bill to Medicare and not my insurance. Consequently, I was billed for the entire amount. When I called the woman was sarcastic and less than caring. read more

Horrible experience there, was told I would have to pay anything extra $40.00 for my exam unless the doctor found something wrong?!?! When I stated I had called my insurance company before the appointment they said that the insurance company lied to me. I told them that I didn't want to keep my appointment and left, I called my insurance company when I got home and they they told me I should owe nothin, my agent put a 3 way call in with me, the agent and LensCrafter. LensCrafters said I was never there, which I have the email and texts I received from there. My insurance company called another optometrist on a three way call and scheduled an appointment for me which they said I would owe nothing. I consider this insurance fraud on their part. My insurance company did say call them directly from the doctors office if I'm ever in that situation agai, so I guess lessons learned! The receptionist was super rude! read more

I had a smooth experience here. The first time I came was for an eye exam and the second time I came was to pick up my new glasses. My friend from college, Dr. Ami Patel, is the one who performed my eye exam. Since I am new to Cleveland, I needed a new eye doctor so coming to a friend made me feel comfortable. During my eye exam, the doctor showed me on a computer the results of my exam. I noticed that all the equipment in the office was modern and advanced. The receptionists and doctor's assistant where all wonderful during my initial appointment. In addition, the licensed opticians were professional and knowledgable in helping me pick out a new pair of glasses. read more

LensCrafters - Eyewear & Opticians Near Me - Fairview Park, Ohio

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The Westgate LensCrafters shares store space with my eye doctor. When I left the eye doctor's, a staff member from LensCrafters was waiting for me. Many companies co-market, but this has turned into a nightmare. When paying for my eyeglasses, their POS system froze and my order did not go through. However, the charge to my debt card for $624.26 did. The store manager reassured me that it would ONLY take a few business days to correct this error and that I would receive a refund on my debt card. Her words were empty; this deadline came and went with no refund. I also reached out to their customer care center, and they told me that it could take 10 to 15 business days to receive a refund. Again, this deadline came and went with no refund. In addition, my bank activity statement tells another story. While I was at LensCrafters someone there used by debt card information to make a purchase for $186.35; this charge was reversed the same day. The only time I had my debt card out is when I was at the counter trying to pay for my eyeglasses; there were two staff members there. This makes me wonder why their POS system froze. After seeing this fraudulent activity on my debt card, I had to cancel it. In addition, since LensCrafters received payment for merchandise not received, I filed a dispute with my bank. This is not a good way to do business or to stay in business. read more

Excellent service. I was a first time patient. Dr. Vourvopoulos and her staff were super sweet and welcoming. They all take the time to answer questions and educate. Prescription was absolutely perfect. Thank you, Doctor! read more

Everyone here is very friendly and accommodating. Christle, the manager, was particularly nice and went out of her way to make sure my glasses were exactly what I wanted and at the best possible price. I was very happy overall and will definitely return here for any future glasses I might need. read more

I've visited men's crafters to get a new pair of glasses Shannon wait on me and was very helpful and caring I appreciate the good work she did for me. read more

This place was a complete scam. After picking out my glasses I noticed a lot of hidden charges and when I asked the cashier/ sales woman she seemed nervous and told me insurance was the bundle package I explained when I told her she never explained that and I don't want it she then said I will just refund you. They tried to Nickel and dime me when I flat out told them I don't use them very often so I want to keep it basic. read more

Alright, why am I writing about this place- A national chain with expensive shelves and reps wearing suits? Well, if you wear glasses and have kids, you know how destructive boys can get. Alright, lame excuse. I am just a klutz when it comes to handling my glasses. I broke the string holding the lens to my glasses. Twice in in the last 2 weeks. I tried looking for a local optican but can't find one when I was out and about. The fee? Well I got them fixed twice for free. Zip. Nada. Nice. Thanks gang. read more

I've been a customer here only one time and I will not be a returning one. I purchased two pairs of ray ban sunglasses. I had the warranty on both pairs. One lens popped out on only one pair- very simple fix. Lens Crafters repaired it but not well. It was loose and fell out again and the lens shattered this time. I went back and explained to an employee that this happened because it was not repaired well enough in the first place. The only solution to this issue offered was for me to purchase an entire new pair at the same original price they are listed at. I'm disappointed in the way this situation was handled and how quickly my issue was dismissed. As a customer I felt I was not valued nor treated well. read more

Terrible communication and service at this location. I have contacts and glasses, ended up going somewhere else due to the lack of communication. There were always issues getting what I needed and took way too long. read more

I am truly disappointed. I love the frames but the lenses have not held up. I've worn glasses for over 30 years and have never had such poor quality - and their glasses aren't cheap. I basically threw $800.00 away! My questions and concerns about the quality were dismissed without even an apology. No thanks! read more

Worst service, they don't even give u a glass cleaner or even after spending $650. Very disappointed with service and the collection of glasses they have. read more

I wish I could give a negative number of stars. I went there because my vision became blurry in one eye. After the exam the Doctor told me it was a leakage if the Vitrious fluid and it would clear up in 4-6 months and to wait it out. After a week or so I completely lost vision in my eye. I called another Doctors office and come to find out my retina was almost completely detached and have had to have 3 surgeries to correct it because I waited and almost lost my vision permanently. They are a bunch of quacks that don't care about being thorough with their patients and charged me $85.00 for nothing. Thats what you get for going to a chain I guess. Stay Away!!!! read more

They did a poor job on my polycarbonate lenses. The coating started to get chipped away within the first couple months. They care more about the sale obviously than the quality. Not a happy customer here. read more

I got an eye exam and new glasses. Something was wrong, things were out of focus. I took the glasses back and had new glasses ordered in smaller frames because maybe the lenses are just too big. Got the new glasses back today and guess what--things are out of focus. They say they will check the prescription. Nope. Prescription is supposedly fine. What did they do, have the larger lenses just cut down to the smaller frames without coordinating left and right sweet spots or is the prescription bad (which means I can't even use it to get glasses from another source)? Their response, maybe you just have to get used to them. In traffic, the license plate on the car right in front of me is fuzzy. Are they serious? Am I supposed to get used to the world of fuzzy? My 4 year old, scratched glasses aren't perfect, but the world is not fuzzy. There are many optometrists and glasses providers. Stay away from these chains or you will end up like me, adding an expensive pair of glasses to my cannibal collection that I will use to make my old glasses last. I am also going to contact my insurance company. Maybe my complaint is the one more they need to drop LensCrafters from list of approved providers. read more

I'd never been to a chain eye doctor before so I frankly sort of expected a cheapo setup and I am very happy to report that I was wrong. There were dozens upon dozens frames by recognizable makers: Ray Ban, Chanel, Tiffany, etc. and while none of them were my style - is there such a thing as a little *too* high end? - the staff was very welcoming and helpful while I wandered around undecided. Ultimately I left without purchasing new frames but they were so very friendly that I would recommend anyone more decisive than I should definitely go. read more

Every time I have purchased a complete pair from them there is an attempt to add the extra insurance to my bill without asking. Only from checking my statement before signing has this been discovered. Recently a trainee attempted this also. Is this a corporate or local franchise policy? read more

Great service. Very knowledgable and friendly. Contacts get expensive so I told them I wanted LASIK and they were not against it. Got out in a reasonable amount of time. Would recommend this location for sure. read more

I would highly recommend this location! I was able to make an appointment on a Sunday afternoon, which is amazing for us 9-5ers that hate taking off work for appointments. The ability to book online also makes it very simple. Once I got to the office, I filled out my information on an iPad, and was immediately taken back. I saw Dr. Knapp, and she was great! She told me exactly what I needed to know. I have never had glasses before, so it was nice to have someone spell out the process for me. After my appointment, I was easily set up with a someone to help me with my glasses, and they were great too! I was told it would be 7-10 business days before I got my glasses, but I only had to wait 4 days. I will absolutely be going back to this location! read more

Glad to have gone here to fix my glasses recently. There is another Lenscrafters that I thought was not doing the best job with customer service and communication. But this one is closer to where I live and the help I received today was great. A very kind and patient employee there fixed my glasses. I was happy. read more

My grandma needed her glasses adjusted. I went in to see if they were busy, since she has some mobility issues. The woman who helped us came out to the car to adjust grandma's glasses, even though it was cold and rainy. You really can't ask for better service, especially since there's no charge for the glasses adjustment. read more

Went in to buy a new pair of glasses. I had to order them so I had to wait 5-7 days for them. When I got home and looked over the itemized receipt, I noticed I had been charged $34.99 for a 1-year protection plan. Huh? I never asked for this and the salesperson never discussed it with me. So I decided on the day I would go pick up my glasses that I would ask about the charge. In the meantime, I went online and found my exact same glasses (Prada frames) and high index lenses being sold for $80 less on the Frames Direct web site. LC called me and said my glasses were ready. So I took the receipt showing the charge for the protection plan and the competitive price from Frames Direct hoping for a credit on the protection plan and a price match. When I asked why I was charged for the protection plan the girl only explained what the plan is...she did not explain WHY I was charged for it. I told her I never asked for it nor was it ever discussed at the time of purchase. Then I asked her if LC would match the price (and essentially save me $80 off a $600 pair of glasses.). She got shitty and said LC does not match competitive prices, and that she doubted those were authentic Prada frames. And then she snidely asked if they came with authenticity papers. At that point I was pissed. She had such an attitude. So I slid my credit card across the table and said I wanted to return the glasses (I hadn't even seen how they turned out) but the principle of how she treated me pissed me off so badly. I will never buy another pair of glasses from there and I will find another optometrist as well. That was a shady thing they did sneaking in that protection plan charge and then giving me attitude over the competitive price match request. Had the girl politely answered the question instead of getting shitty I probably would have accepted the fact they don't price match and walked out with the glasses. read more

Exam was great. Doctor Sippel was extremely pleasant and the exam was over quickly. Sales people seem super friendly, until you tell them you don't want to spend $300 for a pair of sunglasses and would prefer to just get what your insurance covers. Be prepared for the snide remarks at that point (referred to my lenses as "cheapie" material, removed the warranty without asking and said "I'll just assume you don't want this"). Next time I'll come here for my exam and buy the glasses somewhere else. read more

Very pleasant, very helpful. Can't give 5 stars as I have nothing to compare against as I don't wear glasses. This was for my friend. But, I have no complaints and can't imagine what better service might be. read more

This place is excellent! Everyone is so friendly here, and the service is great. Dr. Knapp, Pam, and Kylie were all wonderful. I was apprehensive about going to a large chain for my eye exam, but they were the only place that had extended hours and a same day appointment. I was pleasantly surprised. I will always go here now! And, my glasses were ready in an hour, which is amazing! I usually have to wait weeks! Strongly recommend! read more