Dr. Thatcher and Angela took such great care of me! The office is very nice and they have a great…read moreselection of frames. I would recommend them to anyone! My eye exam was easy and pain free. Thank you!

The best optometrist in the city! I am absolutely blown away by their kindness and professionalism…read more Both Dr. Thatcher and Angela were incredibly wonderful in taking care of my acute concern today, and they made me feel welcome and comfortable. I'm so grateful for their help. If you have any eye concerns, simply want a checkup and prescription update, or want some fashionable new glasses, this is the place to go!

This eyeglasses store is super chic and not pretentious. The eye doctor that I see here is very…read moreefficient and friendly. In fact, everyone who works here provides excellent customer service. I look forward to picking out new glasses because I know whoever assists me will be knowledgeable, patient, attentive and wearing super stylish glasses.

I had accidentally stepped on my glasses and the one side that fits over the ear got really bent!!…read moreSo I brought them into to Eyes in Chagrin today and they were able to bend them back into the right position using heat and they fit Great again and no charge for their time!!!! Made my Day!-Thank You

I found this place on my vision providers website. I'd never seen this place, but I am very…read morefamiliar with the area. Scheduling an appointment online was easy and they followed up with a confirmation call and text. The staff was extremely nice and I actually enjoyed that the practice had some updated equipment that I hadn't seen. I was so happy to pay an extra $39 to have a picture taken of my eye, rather than having that puff of air blown in my eye. While there wasn't a huge selection of frames, they had some very nice options.

I promised myself a few years ago that I would never walk in Eyetique ever again because of poor…read moreservice that I had experienced there. But a few weeks ago while looking through the window a kind woman, called out to me and welcomed me to Eyetique. I later learned that her name was Michelle and after talking with her about just the frames I had been admiring, I was ready to give them another try. Just last week my glasses arrived. Michelle called me directly and gave me the hours of the store and the times in which worked best to come in. I went to the store last Thursday. Michelle had already polished my glasses. She set me down to ensure that everything was the right fit and invited me back to have the glasses tuned up as they get more comfortable on my face. I love Eyetiques selection, but the only reason why I drove from Columbus, Ohio to the Pepperpike suburb was because of Michelle, she is kind, considerate, and a true professional.

I got burned by my last eye doctor, not literally, but close. The last prescription they gave me…read morehad me seeing alternate realities. So yes, I probably annoyed poor Dr. Farmer with a million paranoid questions, but he was patient, calm, and didn't even flinch when I asked if my eyes were haunted. I went for every test they offered because it's cheaper to catch something early than to walk into walls later. Exams here are priced about the same as anywhere else, but the frame selection? It's like a fashion show for your face. Paula was super helpful, and the tech, whose name I forgot, was so kind and careful you could tell he treats every lens like a baby bird. You'll pay a bit more for glasses here, but these are your eyes, not a gas station souvenir. I learned that the hard way at a discount place where my glasses looked great but reading a stop sign became a group project. If you want to actually see what you're doing in life again and not just squint hopefully, go see Dr. Farmer. Worth every penny and every awkward "one or two?" moment.

First time to this location. I was greeted immediately and…read morewarmly. It was a great first impression. The location was bright and there is a huge selection of glasses. The employees were nice and knowledgeable. My exam was easy peasy.

An incredible team of experts regardless of where in America you live. Their selection is…read moreinternational but available to everyone in America. Eye Candy Optical are a gift - certainly to my life. Jeffrey Lewis

I only waited 2 minutes for my appointment. The Doctor was great. Professional and fun staff…read more Service while choosing glasses couldn't not have been better! Best stock of glass types, colors and frame styles. Truly representative of the brands they offer, including international offerings. I will definitely go back.

Competent and caring describe Scott Pendergast. I know from first hand experience how scary an eye…read moreemergency can be to the entire family. Dr. Scott Pendergast from Retinal Associates is a Dr. that you can always rely on to act with the highest skill, professionalism and compassion.

I had an annual eye appointment today with Dr. Jasleen Kaur. It was very wonderful I could schedule…read moreappointments clearly online, and the system worked well and gave you the right amount of reminders. I love that they have Saturday times so you don't have to take off of work if you don't want to (and probably good for kids). Without a doubt this is where I will be going for all my future eye appointments. Dr. Kaur did a wonderful job; I feel like eye doctor appointments the way most people feel about dentist appointments. But Dr. Kaur made it so easy and relaxing, simple and lovely. She's a great doctor, highly recommend.

Leanna was a Breath of fresh air! So positive and helpful! Received a trial pair of contacts since…read moreI was out and waiting for shipment. Very Helpful and Understanding! You made our day and others while we were there! Leanna Thanks for the Positive Energy and Good Vibes!

Dr. Steven Gordon .... excellent 'bedside manner" when diagnosing a problem, and making the call…read morefor an immediate referral. Handled so well Thanks. Robert was extremely knowledgable in picking the proper size and frames..... tooSk the extra time to be sure sight would be larger and better. And professional in adjusting frames for 'the first time' on the user. Stay away from anyone working there who appears to be new and nervous. Hopefully they have upgraded the rest of the staff to professionals.

Honestly, you guys if I could give this place a zero I would. I just wanna start off by saying if…read moreyou're not black you're not gonna get good service. I'm a young Latino and when I enter this place, I was ignored! Throughout my search, I was looking and the glasses they're amazing of course because it's brand named, but the service I received was awful. I asked a simple question to one of the workers and the response I got was SASS and a dumbing down experience, like he was making me feel dumb for even asking the question and not knowing, like sorry I don't work at LensCrafters honey. Then the next associate who helped me was even worse I told him all I wanted to buy was the frames no greeting no hello how are you? Just wait till the next person is available with attitude and keep in mind. This guy walks up to a woman of his race African-American to be exact and greets them in such a caring manner and ask them if they need any help. Is there anything I could do for you and just a welcoming feeling for them but for me nothing just wait here and I waited and I waited and nobody attended me so I left those glasses and I left the store and that just tells you folks a lot. I honestly don't do reviews at all, if you check my profile, you'll see that I specifically made this Yelp because of how disgusted I was from this experience.

A small little shop that not many people knows unless they live at the hamptons. They were very…read morehelpful on adding lenses onto my sunglasses and fixing my glasses. Sadly they don't accept my insurance so I can't use them to get a new prescription, but overall experience was great.

I'm very disappointed with my experience with this store. I purchased an Onirico ON154 frame with…read moreprescription lenses and paid $780 after their discount. The frame alone was priced at over $700, with another $220 for the prescription lenses before the discount. (It was $920 in total). After purchasing, I researched the exact same ON154 model and found European optical retailers selling the frame for around €205. I understand that prices can vary between retailers and countries, but the difference in pricing was significant enough to make me question whether I was charged a fair price. I contacted the store to ask for a reasonable price adjustment because I simply believe the final price should be brought more in line with the actual market value of the exact frame. Unfortunately, Ms. Cathy, who originally sold the glasses was off so I'm currently waiting for her to review the situation and respond. I'm very disappointed that I had to discover this pricing difference only after making the purchase. I strongly recommend that customers research the exact frame and compare prices before purchasing here, especially for higher-priced designer frames.