This eyeglasses store is super chic and not pretentious. The eye doctor that I see here is very…read moreefficient and friendly. In fact, everyone who works here provides excellent customer service. I look forward to picking out new glasses because I know whoever assists me will be knowledgeable, patient, attentive and wearing super stylish glasses.

I had accidentally stepped on my glasses and the one side that fits over the ear got really bent!!…read moreSo I brought them into to Eyes in Chagrin today and they were able to bend them back into the right position using heat and they fit Great again and no charge for their time!!!! Made my Day!-Thank You

This gem of an eyeglass store has been around for almost 30 years. The owner, has been in the…read morebusiness for much longer, and is the finest at what she does. Gone are the professionals who can do adjustment's, or repairs. I have never seen a better selection of frames at all price points. Please do yourself a favor, and check them out for your next pair of show stopping glasses.......not a day goes by when I'm out and about, that someone doesn't comment on my glasses.. if I could give more stars, I would.

I have been filling my prescriptions and buying my frames for years at Eye wear at…read more......... I had an accident with my glasses. I can not see without them. I went to EAV for help. Mike looked at the frame, took it in the back, and after a few minutes declared them totaled. The good news was, EAV has such a wonderful selection of frames ranging from Budget to Designer Mike was able to find a frame that matched my lenses as well as my budget. I was on way in less than an hour. The bonus was my wife liked the new frames better than the ones she had originally chosen.

Dr. Thatcher and Angela took such great care of me! The office is very nice and they have a great…read moreselection of frames. I would recommend them to anyone! My eye exam was easy and pain free. Thank you!

The best optometrist in the city! I am absolutely blown away by their kindness and professionalism…read more Both Dr. Thatcher and Angela were incredibly wonderful in taking care of my acute concern today, and they made me feel welcome and comfortable. I'm so grateful for their help. If you have any eye concerns, simply want a checkup and prescription update, or want some fashionable new glasses, this is the place to go!

What must have been a really faulty prescription to begin with, provided by an itinerant optician,…read morehas turned into a major dilemma for me. I have gone back three times now in the last year and each time it is "obviously my fault":. The first time I went back, I was wearing them wrong down on my nose. The second time I went back, I was wearing them with faulty posture. The third time I went back I was given a new eye exam and told that I needed prism readers. The third time cost $105 for the exam. I am the guy who is wearing the glasses and I know what the problem is with this prescription. It's simply faulty and has been from the get-go. So much for carriage trade opticians. I'm definitely going back to the Cleveland Clinic for my eye exam.

Have been getting glasses here on and off for over 20 years but the decline in service has been…read moreterrible and will not be going back. You would think that if you're spending $1,000 on a single pair of glasses, they would take some time with you. But we really got the bums rushed out the door even though there was not a single other customer in the place.

I walked into the store with hopes of getting an eye exam and glasses and wasn't greeted at all…read more Walked around and looked at every wall of glasses and noticed three or four workers in the store after viewing each wall of glasses. A customer even finished with a rep and still no greeting for me. I walked out and will never return... Horrible customer service the fact that I couldn't even be greeted is insane. I'll book an appointment somewhere else! SMH

Ok first off, let me say I've been a lens crafters patron for over 20 years. Back when I had…read moreexcellent insurance coverage with low deductibles and great coverage, I spent on average 500.00 for a pie of glasses. No big deal, I was working and doing well. So I paid it without pain. I retired early at age 62 and was without any insurance. Ordered glasses at LensCrafters as always and paid little attention to price but was woken up fast at the price of glasses!! But, the lens crafters people miraculously reached in the drawer and pulled out coupons and bang! My glasses cost around 500.00. Now I finally turned 65, and have coverage again, immediately went to renew my prescription and get new glasses, guess what the price was for bare minimum glasses? Old style metal frames, no new tech... 579.00!!! Now I'm on fixed income and learning to pay attention to prices so I asked them if they could help out with a manufacturers coupon or something... the junior optician just said .."nope!" So I took my prescription and walked out. Went around the corner to vision quest and the same glasses WITH the bells and whistles cost 300.00! Shame on lens crafters! They lost me forever! Now I must comment that Dr. Beal and his staff in the back were amazing and I will always use them for my yearly checkup!

I was sent to Cleveland Eye Clinic for cataract removal surgery. The initial consultation went…read morewell as I went through the testing and meet Dr. Pierre. Say the word surgery to me and I'm terrified. I went in this morning for the first eye and I tried to remind myself I was suppose to be freaking out but everyone made this experience extremely pleasant that I was completely relaxed. I only remember seeing the very bright light over the operating table and Dr. Pierre saying he was going to start surgery, then I was done. I'm often too picky about a medical doctor and team but this was absolutely FIVE STARS.

I had both cataracts removed last year, and I can't speak highly enough of the doctors and clinical…read morestaff. The procedure was smooth, every follow-up appointment went without a hitch, and the local billing staff on-site were genuinely helpful and professional. The problem starts once your paperwork is handed off to their third-party billing department. We have been fighting with them for over a year. I opted for corrective lenses that I knew wouldn't be covered by insurance -- I was fine with that -- but the billing department never even submitted the claim to my insurance company to count toward my deductible. The amount they said I owed changed repeatedly: at one point they told me I had overpaid, then a few weeks later that I owed nearly a thousand dollars. We eventually had to get my insurance company directly involved and sat through more than half a dozen calls between us, the insurer, and the billing department trying to sort it out. We finally got everyone to agree, in writing, that the account was paid in full. Three months later, a new invoice showed up demanding another $939.32 -- marked overdue. I would not recommend Cleveland Eye Clinic based on the billing department alone. The care is excellent; the invoicing is a nightmare.

Excellent and Exceptional service! Broke my favorite sunglasses twice and lost a screw another each…read moretime . The repair was completed efficiently and exceptionally highly recommend for your repair needs.

For all of you who like local, independent, owner operated businesses, here ya go! Right next door…read moreto Mitchells's in Legacy Village, this little boutique is a hidden gem. One thing that's important is Alan wares designer glasses and he knows everything there is to know about them. He has everything, Gucci, Cartier, Tom Ford, Maui Jim and the list goes on and on. My friend introduced me who wares prescription glasses, I just like the oversized designer sun ware. When we buy several pairs, sometimes there's some negotiation room. In December most of all the inventory goes half price (not the Cartier). Making an appointment is the way to go, there's a lot of people stopping in and it can get kinda busy sometimes. Call ahead for the deets! Everyone has to buy themself something for Christmas.

Excellent service from knowledgeable staff. They took their time and helped me find my perfect pair…read moreof frames. The lenses were spot on. They even found me discounts I didn't know I had. Couldn't be happier!

They are a very dedicated team. Professional and friendly service. They worked hard to find the…read moreframes that worked for me. They worked together and I didn't find any time that I was just left waiting for service. My glasses are done right every time and adjusted perfectly. I won't go anywhere else. I have had some bad experiences elsewhere. So glad I found them.

This is the best vision care I've ever had. Dr. Lander and all of the staff at Hillcrest Family…read moreVision are the kindest and most helpful I've ever worked with. I also get a ton of compliments on the glasses I've gotten there. I'd recommend them to anyone and everyone with eyes

I was so pleased with the quality of service at Hillcrest Family Vision. My face is not easy to…read morefit, and they did an excellent job. They also helped me pick out a pair of glasses that I'm not so sure I would have picked by myself, and every week someone gives me a compliment about my glasses. They really are great looking! And the staff there is so nice and patient. And they greet me when I come in. And Dr. Lander is efficient, thorough and really cares about her patients. I can't say enough nice things about her expertise and help with my changes in vision. I always feel like I'm in good hands when I go there.

Love you LensCrafters I can see better The people there are…read moreso nice this is my 4th year being a customer... Thank you

While the staff and optometrist are friendly they are only as helpful as your pockets are deep…read more I was told they cannot, by law, write a contact prescription for more than one year. I have yet to find any state agency or other eye doctor that can verify that statement. I am only entitled to an exam every two years according to my health care provider so this became an issue. They would not give me a written prescription for my contacts, only the specific lenses the doctor wanted me to have (I am sure they may work for some but both my wife and I had issues with all of the doctors choices). I don't think that they are incompetent, but money is more important than patient health.