I feel the staff are very rude, except for Erika. When I called to schedule an appointment I…read moreexplained what I needed for my special needs daughter. Erika listened to my problem from a previous eye doctor. I then spoke to someone who books appointments and made me aware that I have to pay $75 because I was charged an actual appointment even though the last place was unsuccessful of getting a prescription for my daughter. Anyway, the doctor looks at the paperwork and says "Not sure why we're doing this appointment." Right in front of me, I kept my cool as I wanted a new prescription for her. We were back in the exam room, and I'm trying to explain to the doctor (as I was trying to address his rude comment) why I scheduled this appointment. While I was talking my daughter was answering the questions he quickly cut me off so he could hear her answers. Needless to say he's very rude, the greetings are off-putting and not much communication only between the staff. Erika then proceeded to do measurements for my daughter's new glasses. I called the next day to see if I could order another pair of glasses for her and was told I was not able to with my insurance. Which in the past I was able to buy 1 get 2 free but that might have been that location. I will not go back!

Optical techs not well versed in adjustments; needed to return on a repeat basis for discomfort…read moreissues. While frames seem fairly priced, lenses and add ons make purchasing glasses here expensive. Techs won't greet incoming customers, preferring to stay seated behind the front desk, making patients feel as though inconveniencing staff; we found this unprofessional and rude. A non genuine, uncaring atmosphere.

I've been coming here for a few years for eye care and am pleased with the updates to the office…read more The team is outstanding and they take care of my entire family. Love the new choices in frames, not the same old frames you see everywhere else.

My place of employment was doing away with their vision benefit so I decided to take advantage of…read moreit while I still could. Went to Paris Opticians to support a local business. The salesman followed me around the whole time in an effort to "assist" me by trying to up-sell me on the most expensive frames and every available option on the lenses. What should have been "free" glasses based on my benefit allowance ended up costing me $125. My own fault for falling prey to the pressurized sales tactics, I suppose. But then when my glasses arrived, the lenses lacked the gradient tint that was supposed to be included so they had to be shipped back to the factory. When I finally got them back, they had replaced the original case which was a perfect fit with one that was oddly shaped, barely big enough and snapped shut with such force it could take a finger or two! I asked for my original case and was basically told "tough luck". I said that this was the wrong case and was told that I was mistaken, this was the correct case for these glasses and the other one had been the wrong one. I left and will not be back....

My frames broke after 14 months of wear. I took them back and because they couldn't repair them and…read moredidn't have another pair they popped my lenses out and put them in a "loner" pair so I could see until the next pair came in. I assumed that replacement would be their responsibility because all of the other frames I've worn in the past (from other businesses and brands) lasted four to five years holding up to lens changes etc. I received a message that my replacement frames were in. When I returned to pick them up the woman looked at me and with a condescending voice said "those lenses won't fit your frame." What was I supposed to say to that? They ordered them? Upon inspection we discovered that they ordered the wrong replacement frames. SMH. The condescending woman didn't apologize for being rude, for ordering the wrong pair or inconveniencing me. When I went in to pick them up the second time, they charged me for shipping them. It seemed high for 1 small box; $25, but I felt that I shouldn't have to pay for anything seeing it was a faulty product. But they explained the 12 month warranty was over. First time they mentioned that btw. I paid the 25$ but explained other frames I owned held up and I felt it was a faulty product. Emphasizing that I was just making a point that they ought to consider other manufacturers. I've worn Prada and Oliver Peeples with no issues. The lady shared she would have someone call me. As I was walking out the same condescending person said to the other employee, not once but twice and loud enough for me to hear, "we will need to fill out a form to cover these (the loner pair) at a loss." Duh. I hope you wouldn't try and resell the loner pair frames that I was wearing. But you don't say it out loud in front of the customer like it's their fault. Sheesh. When the person did call me, as they were chewing a mouthful of food, asked if I had a question. I responded I didn't have any questions, that I assumed she was calling me to rectify the problem. Nope. "They stand behind their product" and "they could have charged me for the replacement frames due to the warranty being over" and insinuated that I should be thankful they were only charging for shipping." $25 dollars to ship a pair of glasses. Making me wonder if I paid for the first and second shipping cost. I really didn't have any complaint with the optometrist. She seems knowledgeable and thorough which is why I gave Berris Optical 2 stars rather than 1. However, I believe she is responsible for the staff. Either way, I will not be returning and would not recommend this business.

This was the worst experience I've ever had. Even Costco takes more care in customers than this…read moreplace does. They try to upsell you on literally everything rather than taking your needs into consideration. My insurance covers a basic exam but when I went in I was charged over $50 for the exam and when I asked why they told me because they automatically added on an extra service -- this should have been disclosed prior to the start of the exam. When I express this they acted like I was the crazy one. I had some issues with the lenses once I received my glasses and went in to try to resolve the issue which was entirely their fault, but it took them an arm and a leg to admit that. And even after recognizing it was their fault, they were so hesitant and trying to actually fix the problem, so I gave up. They had improperly marked the optical center on both lenses, which intern made everything blurry -- at first they tried to say it wasn't their fault, but that I so used to wearing glasses that were incorrectly made for my vision that I couldn't recognize what proper vision felt like. I really wanted to support local, which is why I went here in the first place, but I'm really turned off at how inconsiderate and out of touch the staff are. I would avoid at all costs.

I got burned by my last eye doctor, not literally, but close. The last prescription they gave me…read morehad me seeing alternate realities. So yes, I probably annoyed poor Dr. Farmer with a million paranoid questions, but he was patient, calm, and didn't even flinch when I asked if my eyes were haunted. I went for every test they offered because it's cheaper to catch something early than to walk into walls later. Exams here are priced about the same as anywhere else, but the frame selection? It's like a fashion show for your face. Paula was super helpful, and the tech, whose name I forgot, was so kind and careful you could tell he treats every lens like a baby bird. You'll pay a bit more for glasses here, but these are your eyes, not a gas station souvenir. I learned that the hard way at a discount place where my glasses looked great but reading a stop sign became a group project. If you want to actually see what you're doing in life again and not just squint hopefully, go see Dr. Farmer. Worth every penny and every awkward "one or two?" moment.

First time to this location. I was greeted immediately and…read morewarmly. It was a great first impression. The location was bright and there is a huge selection of glasses. The employees were nice and knowledgeable. My exam was easy peasy.

Dr. Thatcher and Angela took such great care of me! The office is very nice and they have a great…read moreselection of frames. I would recommend them to anyone! My eye exam was easy and pain free. Thank you!

The best optometrist in the city! I am absolutely blown away by their kindness and professionalism…read more Both Dr. Thatcher and Angela were incredibly wonderful in taking care of my acute concern today, and they made me feel welcome and comfortable. I'm so grateful for their help. If you have any eye concerns, simply want a checkup and prescription update, or want some fashionable new glasses, this is the place to go!

Krista B. at the front desk is truly an amazing person to meet when you walk into the office or…read morecall with questions. She is knowledgeable, organized, and always on top of everything. She handles every situation quickly, professionally, and with a positive attitude, making the entire experience smooth and welcoming. She is a tremendous asset to the office, and her hard work and dedication deserve to be recognized. The office is fortunate to have her, and she certainly deserves a raise for her continued outstanding efforts. -Laura G. Willoughby, OH

I got a pair of glasses (bifocal with transitional lenses) from Family EyeCare Clinic in Mentor and…read morehated them, and decided to return them under their 30-day full refund guarantee. When I asked about the refund difference between a simple pair for distance only, they said I wouldn't get any refund because they were 'remaking' the glasses, even though the 2nd pair would be considerably cheaper. So, I returned the original pair for a full $535 refund and will get a pair of glasses elsewhere. The manager didn't blink, she didn't care, didn't try to keep me as a new customer and I walked out happy. I liked the doctor and support staff, but I'm always a bit suspect when the retail optician office sell glasses is inside the eye doctor's office. All of their focuses on makin g money selling glasses, not keeping customers happy.

as soon as i walked in i was greeted by a lovely employee Alyssa who…read morewas very helpful (thank you because it was my first time getting glasses in a while!!) i didnt wait long and the doctor answered all my questions and was extra nice in explaining what she was doing. afterwards i got my prescription and when i was looking on the wall at frames, a Dimitry Shvets was kind of rude in pushing me to look at the more economical frames which led me to just ask for my paperwork to order frames elsewhere. it went from a great visit to a rather distasteful one. thanks Dimitry....

This place is amazing!…read more I have been to so many different optometrists due to terrible vision and various eye problems. I have had a lot of experiences - good and bad - and I can honestly say that Eyezone is the best I have ever been to. From the moment you walk in the door to the beautiful lobby, you are greeted warmly. Before my appointment, they were very helpful with answering questions about certain exams that my insurance covered. The forms were easy to fill out (most of them you can do online beforehand) and before I knew it, the appointment had began. The pre-exam was an absolute breeze. I was ushered from room to room with speed, though I didn't feel like anything was being missed. I just got the sense that they understood that my time was valuable and wanted to make everything as efficient as possible. After that, I didn't wait in the exam room that long before my doctor was there. She was just amazing. Conversation with her was so easy, something I rarely experience with a medical professional. She did the standard tests and figured out my vision perfectly, and she was great about answering questions I had and even mentioning that pregnancy and breastfeeding can change my vision a bit, something that not even my medical doctor had told me! She was extremely knowledgeable and I found it easy to trust everything she said. When it was time to pick out my glasses, the gal that helped me was equally awesome. She was patient with my picky self, and chose a frame that I never would've picked up and it turned out to be the perfect fit for my facial structure. She was very up-front about what my insurance covered, and the options that I had with my high prescription. She had a smile on her face the entire time and made me feel so welcome. Overall, it is clear that everyone in this office works hard to create a comforting and warm environment. They are efficient and diligent, but slow down for questions and concerns where needed. I just love this office and will be happy to return again and again!

This is a place of great care with very professional service. Dr. Clemens is excellent. I highly…read morerecommend Alessio Eye MD.

i was told on my exam I needed Special Lenses that were 2995. each. I went to another Long Standing…read morePhysician in the area and had Mono Vision done with Excellent results with the Basic Medicare Lenses. a savings of $5990. Please get a second opinion!