Had Dr. Tomko since I was a little kid. One of the kindest people around. Never had any problems…read moreand is always happy to help. I highly recommend him.

One of the best around. Very thorough. He is kind and caring. Staff is also phenomenal.read more

I have been going to Berris Optical for many years along with the rest of our family and many…read morefriends. The entire staff is very friendly and Joy is wonderful with her craft.

The staff went above and beyond to help me pick the perfect frames for my new prescription. I was…read moreimpressed that they remembered me from my visit back in 2000! I highly recommend this place for anyone in need of glasses

I had an eye emergency today! They got me right in and diagnosed the issue and cleaned and treated…read moremy eye. They are so caring and thoughtful. I am so thankful for Dr. Craig A. Smargiasso and his staff. Fantastic eye care and even better people! They are the best Thank you

Eyes. You need them to see. Shocking statistic I know, but it is true. Some are brown, some are…read moregreen, some are blue....but they all do the same thing. Some, better than others of course. Hence the need for places like this little gem! What a gorgeous office space they have here. Amazing fit and finishes inside, private parking, clean facility and restrooms and tons of designer frames to choose from. On top of that, the staff here is amazing. Friendly, helpful, warm and caring. The doctor is such a nice guy. Seriously....he rocked my socks. Probably the most important variable of all! This location is convenient and close to many other shops and restaurants. I definitely will be back in the future!

Dr. Thatcher and Angela took such great care of me! The office is very nice and they have a great…read moreselection of frames. I would recommend them to anyone! My eye exam was easy and pain free. Thank you!

The best optometrist in the city! I am absolutely blown away by their kindness and professionalism…read more Both Dr. Thatcher and Angela were incredibly wonderful in taking care of my acute concern today, and they made me feel welcome and comfortable. I'm so grateful for their help. If you have any eye concerns, simply want a checkup and prescription update, or want some fashionable new glasses, this is the place to go!

I went to this place based on a recommendation from a friend. The optometrist was nice and very…read morethorough. However, I was told it would take two weeks for my glasses to come back from their lab. It has been over a month and still no glasses. Every time I call to check, I am told they are working on them. Why say two weeks?

Shady selling practices and rude staff yield a horrible experience. When purchasing glasses, there…read morewas no explanation of lens cost or options; the Optician only told me that my lenses were "very expensive." I pushed her to break down the costs and provide more details. She only told me that progressive lenses have become more expensive in recent years. I trusted her and purchased my glasses that day. Later on, I compared my invoice to my dental plan benefits. The Optician had incorrectly charged me twice for the same lenses. I contacted VSP insurance. VSP confirmed that my invoice needed to be corrected and that I had been overcharged about $200. ( Twinsburg Eye Associates (TEA) is a "VSP Premiere Provider." ) I called the vision office to discuss my invoice with them. Up to this point, I am giving TWA the benefit of the Doubt. Even though I questioned the invoice a couple of times on my initial visit, I was hoping they would correct my bill and refund my overpayment. Instead, I was told by one of their staffers that the double cost was because they billed each lens separately. I said, "really? I just spoke with VSP, and they said that's not accurate. VSP told me to call you to request a refund." The staffer was silent for a moment and then, in her most condescending tone, said, "oh, well, we have to charge you for lab materials anyway, so it is what it is." I replied, "None of what you have told me today or on my visit two days ago feels right to me. Honestly, it feels shady. I'd like a refund." She very quickly agreed to cancel my order and refund my money, almost as if she didn't want me probing any further. VSP has granted me a second covered eye exam this year in order to find a reputable establishment to purchase glasses. I would steer clear of Twinsburg Eye Associates. TEA has the feel of a car dealership. They 'wow' you with all the latest technology during the eye exam and then hit you with a big bill for contacts or glasses without giving you any options or explanations. It's obvious they would rather have their patients not ask questions and pay the bill. If you ask questions, they deflect or come up with additional line items that make your total larger. Very, very shady.

I had accidentally stepped on my glasses and the one side that fits over the ear got really bent!!…read moreSo I brought them into to Eyes in Chagrin today and they were able to bend them back into the right position using heat and they fit Great again and no charge for their time!!!! Made my Day!-Thank You

Came here to pick up my girlfriends glasses. The people were very helpful and I tried on a few…read morepairs of glasses for myself and have one picked out that I'll be purchasing soon. They also mentioned my girlfriend would have to come in to adjust the glasses so there were no surprises and to make them fit perfectly. It's a bit more expensive than warby Parker but the service and selection you get can't be beat. Would highly recommend.

My situation: Out of glaucoma drops for almost 1 week; want to change eyecare providers to someone…read morecloser to home. I asked Lori if they would script me 1 bottle because the wait time is so long for an appointment and they have 2 exam results showing I have glaucoma. I didn't like the Dr. that saw me previously. He has since retired. I tried to tell Lori that when I was diagnosed the Dr made it very clear I needed to take the drops every day. Whenever I said "dr" she would rudely interrupt with the dr's name. She has a very strange fascination with this guys last name. Then she would start reading something about how in 2020 Dr. Bozo wanted to see me. I interrupted, trying to state my current concern. She was unable to switch her tact from self-aggrandizement to one that is customer focused. She kept repeating some nonsense about 2020. She finally said, "now, when you come in here..." I interrupted that I was not going to set foot in that place since she was unable to listen to customers. I had a great experience at Broad View Eye Clinic who listened to me, got me in for an appt in 2 days, while also monitoring for earlier canceled appointments. If I would have waited the almost 3 weeks for the appointment, I could have suffered loss of vision due to not having glaucoma drops. Lori, working at an eye clinic, had no idea and didn't care one iota. She's too busy reciting Dr. bozo's name over and over again. The next person I talked with at this office was about transferring my records to the other clinic. They told me my prescription was expired. I had to tell her again that I have 2 glaucoma test results that need transferred. She was dumbfounded. She said they couldn't send the records because there wasn't paperwork on file. She wanted me to come pick it up a form in 7 degree weather. She was not sure if she was "allowed" to send the form via email. Seriously. Stay away from this place. They don't care about your eyes.

Novus Clinic, formerly Buckeye Eye Care, is a full service clinic for eyes!…read more Dr. Gonzalez and Dr. Woodruff are very personable and thorough! I have been seeeing them for over 30 years!

I had a great experience with Chagrin Valley Optometrist! The whole staff is welcoming and very…read morenice, I saw Dr. Lewis for my pre-operative lasik evaluation and she couldn't have been better, she got me approved for lasik and helped me every step of the way, from the pre opp, all the way to the post opp! Chagrin Valley Optometrist!

I have been a client for 2 years now and always have great service. Myself and two children come…read morefor our eye exams and see Dr.Jenna who's great with kids (and adults). I've purchased eye glasses a couple times now and have been happy with the whole experience. They have a small kids table with some books and are patient with kids which is handy when you have 3 under age 8. The frame selection is good and the facility is newish and clean inside. Convenient location as well at 306 and E.Washington.